Customer-Inspired Quality Case Study

Customer-Inspired Quality
A discussion of the customer-inspired quality (CIQ) methodology that will be used in a quality improvement plan for the Memorial Healthcare System.
# 118569 | 1,700 words | 6 sources | APA | 2010 | US
Published on Feb 08, 2010 in Medical and Health (Medical Studies) , Business (Business Plans)


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Description:

This paper describes and compares three performance improvement methodologies and explains the customer-inspired quality (CIQ) methodology that will be used with reducing the medication errors at the Memorial Healthcare System. The paper also discusses three information technology applications and how they can be used to improve the performance areas of focus. Finally, the paper explains how benchmarking and milestones are involved in managing the utilization of quality indicators and discusses three potential benchmarking and milestones that will be used with this QI plan.

Table of Contents:
Introduction
Performance Improvement Methodologies
Methodology chosen for QI plan and why
Information Technology applications
Benchmarks and Milestones
Potential Benchmarks and Milestones for QI Plan
Conclusion

From the Paper:

"In conclusion, it takes a whole organization to be involved in the success of any organization. Memorial Healthcare System realizes the importance of involving every employee if they plan on continuing to excel in the healthcare industry. Focusing on reducing the amount of medication errors that are currently occurring within the organization will help them achieve their organizational goal of being one of the safest healthcare systems in the nation. The writer of the paper has described and compared three performance improvement methodologies: Six Sigma, Lean Thinking and Customer-Inspired Quality. She has also communicated that the Memorial Healthcare System will use the Customer-Inspired Quality methodology for their QI plan and why this methodology was chosen. This paper also explains three information technology applications: Electronic Medical Records (EMR), Barcode Medication Administration and Documentation, and Computerized Physician Order Entry (CPOE) and how these applications will be used to focus on the organizations performance improvement area. Finally, this writer described how benchmarks and milestones are involved in managing the organizations improvement and identified three potential benchmarks and milestones that will be used with the QI plan."

Sample of Sources Used:

  • Bates, D.W. MD, et al. (1998). "Effect of Computerized Physician Order Entry and a Team Intervention on Prevention of Serious Medication Errors". JAMA 280: 1311-1316. doi:10.001/jama.280.15.1311. Retrieved on December 7, 2009 from http://jama.ama-assn.org/cgi/content/abstract/280/15/1311
  • Computerized Physician Order Entry Fact Sheet. (2009) The Leapfrog Group. Retrieved on December 7, 2009 from http://www.leapfroggroup.org/media/file/Leapfrog-Computer_Physician_Order_Entry_Fact_Sheet.pdf
  • Memorial Healthcare System Services (2009). Our Mission, Our Vision. Retrieved online on December 7, 2009 from http://www.mhs.net/aboutus/MissionandVision.aspx
  • Moyers, H., New,W., Shaw, J.G (2004). Choosing a Quality/Performance Improvement Methodology. Shaw Resources. Retrieved on December 7, 2009 from https://www.shawresources.com
  • Strategic Technologies Inc. (2004). Improvement Approaches - Comparison Table. Retrieved on December 7, 2009 from https://www.strategictechnologiesinc.com

Cite this Case Study:

APA Format

Customer-Inspired Quality (2010, February 08) Retrieved April 19, 2021, from https://www.academon.com/case-study/customer-inspired-quality-118569/

MLA Format

"Customer-Inspired Quality" 08 February 2010. Web. 19 April. 2021. <https://www.academon.com/case-study/customer-inspired-quality-118569/>

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