Communication and Human Resources in Hospitality Management Case Study by Nicky

The paper examines innovation in the service sector and specifically, the hospitality industry with an emphasis on the development of human resource management as a tool for improvement and innovation in this area.
# 145431 | 1,417 words | 5 sources | APA | 2010 | US
Published on Nov 08, 2010 in Business (Companies) , Business (Industries) , Business (Human Resources)

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The writer of this paper looks at innovations within the hospitality industry as a necessary aspect of the evolution of technological and philosophical practices in virtually every other market context. The author then goes on to examine the role progressive human resource orientation has played in improving innovation and effectiveness within the service sector. The paper uses the Marriott Hotel as a case example.

From the Paper:

"At the center of our discussion will be the case example of the Marriott Hotel chain, which has in recent years undergone a dramatic human resource restructuring. The outcome of this restructuring is intended to be a significant improvement in meeting the challenges which are inherent to an increasingly diversified, globalized and technologically integrated marketplace. However, as the restructuring has served to significantly alter the hotel's personnel conditions and hierarchies, it is necessary for methods of effective business communication to be tailored to the demands which are specific to the hospitality industry. This is crucial to maintaining a clarity of responsibilities, roles and a sense of placement for personnel. The assurance that this takes place originates within the human resources department but must be disseminated to all corners of the newly calibrated organization."

Sample of Sources Used:

  • Fenster, S.R. & Burstin, R. (1994). Marriott Corp.: Restructuring. Harvard Business Publishing.
  • Hartline, Michael D. & Keith C. Jones. (1996). Employee Performance Cues in a Hotel Sevice Environment. Journal of Business Research, Vol. 35, No. 3, p. 207-215.
  • Heathfield, Susan M. (2006). Performance Management Strategies. About Human Resources. Online at>.
  • Homepage. (2008). Marriot Tasmanian State Government (TSG). (2006). Evaluation. Project Management Guidelines Online at <>
  • Woods, Peter. (2003). Consultancy and Innovation: The Business Service Revolution in Europe. Routledge.

Cite this Case Study:

APA Format

Communication and Human Resources in Hospitality Management (2010, November 08) Retrieved December 06, 2021, from

MLA Format

"Communication and Human Resources in Hospitality Management" 08 November 2010. Web. 06 December. 2021. <>