Case Study: Global Communications Case Study by Devann Murphy

Case Study: Global Communications
A gap analysis of the corporation Global Communications.
# 107200 | 1,740 words | 8 sources | APA | 2006 | US
Published by on Aug 25, 2008 in Business (Companies) , Business (Management) , Business (Human Resources)

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This paper explains that Global Communications was once an innovative communications corporation that was competitive within the telecommunications market. However, the further advancement of competitors, including other telecommunication companies and cable companies offering bundled television, telephone and Internet packages, has decreased the profitability of this company. The author concludes that a gap between the status of the company and the end-state vision will require the cooperation and compromise of the company, union and employees to make a variety of changes to meet the desired goals.

Table of Contents:
Situation Analysis
Issue and Opportunity Identification
Stakeholder Perspectives/Ethical Dilemmas
End-State Vision
Gap Analysis
Table: Issue and Opportunity Identification
Table: Stakeholder Perspectives
Table: End State Goals

From the Paper:

"Although outsourcing is a beneficial effort fiscally, the decision was made prior to consulting representatives from the Global Communications union. In view of the fact that employees previously suffered a 20% reduction in education and health benefits, the layoffs and relocation with a salary reduction may be viewed as a manipulation of the current contract. In order to avoid the threat of legal action, Global Communications must negotiate a contract that is satisfactory to both the company and the union employees."

Sample of Sources Used:

  • Cram, N. (Fall 2002). Outsourcing: the good, the bad, and the ugly. Journal of Clinical Engineering, 27, 248. Retrieved October 21, 2006, from Thomson Gale database.
  • Gnuschke, J., Wallace, J., Wilson, D., & Smith, S. (Spring 2004). Outsourcing production and jobs: costs and benefits. Business Perspectives, 16, 12-17. Retrieved October 21, 2006, from Thomson Gale database.
  • Kennedy, R. (Apr 2000). Benchmarking and its myths. Competitive Intelligence Magazine, 3 (2), 28-33. Retrieved on October 21, 2006, from RDS Suite database.
  • Kreitner, R. and Kinicki, A. (2003). Organizational behavior: Emerging realities for the workplace. New York: The McGraw-Hill Companies.
  • Maul, J. (2006). Generic benchmarking: For solving life problems...and for life. Retrieved October 19, 2006, from University of Phoenix, Week Four rEsource. MBA500-Foundations of Problem-Based Learning Course Web site.

Cite this Case Study:

APA Format

Case Study: Global Communications (2008, August 25) Retrieved May 11, 2021, from

MLA Format

"Case Study: Global Communications" 25 August 2008. Web. 11 May. 2021. <>