Total Quality Management and Strategic Planning Business Plan by Master Researcher

Total Quality Management and Strategic Planning
A discussion regarding the Boardman Management Group (BMG), total quality management (TQM) and the Baderman Island Resort.
# 90053 | 675 words | 2 sources | 2006 | US

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This document discusses the Baderman Island Resort and its property management firm, the Boardman Management Group (BMG). BMG is intending on expanding Baderman Island's resort facilities and capacity as well as the full spectrum of its services. According to the paper, this expansion involves the simultaneous implementation of numerous projects and oversight thereof. BMG feels that total quality management (TQM) is a an effective strategic management model that can properly monitor and manage these numerous projects as well as provide a high quality and consistency of service metrics upon which Baderman Island relies.

From the Paper:

"The Boardman Management Group (BMG) which manages the Baderman Island Resort began as a small property management company that only worked with smaller properties and local community hotels (Baderman, 2006). Beginning in 2004 BMG began managing the Baderman Island Resort in collaboration with the local Chamber of Commerce and the Baderman family who own the property and for whom it is named after. In an effort to improve quality of service metrics and operating efficiencies, BMG has implemented a total quality management (TQM) program to oversee these processes. TQM has been designated as the type of comprehensive strategic management structure that can effectively guide the organization forward in its expansion strategy. Vision."

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