Total Quality Management
An analysis of total quality management (TQM) through a review of an article from the "International Journal of Quality and Reliability Management" entitled "TQM as a Competitive Factor: A Theoretical and Empirical Analysis".
# 56226 | 2,000 words | 17 sources | MLA | 2004 |
Published on Mar 06, 2005 in Business (Management) , English (Analysis) , Business (Business Plans) , Literature (General)
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This paper presents a critical analysis of the journal article, "TQM as a Competitive Factor: A Theoretical and Empirical Analysis", published in the "International Journal of Quality and Reliability Management", Volume 21, Issue 6, 612-637. The paper states that total quality management (TQM) has been observed to have a positive impact on an organization's performance and its competitive nature. The paper contends that, when TQM is used as a strategic business tool to improve an organization's productivity and the quality of the product, the benefit gained from the implementation is very far-reaching. The paper shows that there is waste reduction in the process, fewer mistakes, and improvement of the quality, in addition to improvement in customer satisfaction and, consequently, improvement in customer relationships.
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