Orientation and Training of Sales Clerks
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This paper explains that the department store's training and orientation program for new employees stresses the expectations and policies of company, basic selling skills, training for quality service and the operation the custom computerized cash registers. Next, the author details the contents of each of the three days of the program. The paper also looks at the company's employee development workshops in which employees' selling and technological skills are upgraded and their work is reviewed and rewarded.
Table of Contents:
Table of Contents:
From the Paper:"The new personnel will be given a short quiz, which will determine for them and their trainer their particular personality and reveal how they look upon a new person who is visiting the store. With the results of this test, the trainer may then go over the procedures which the new personnel might use to help the customer, to make the customer feel more at ease and more inclined to continue searching for what they want within the Department Store, rather than moving on to another store.
"Moving from this base of a "comfortable customer," a customer who feels that the sales clerk is genuinely interested in their particular need, the trainer will advance to the psychology of sales, and demonstrate how to help a customer find and choose which product they want from the selection in the Department Store. After the customer has chosen and paid for their product, the sales clerk is taught what the Department Store suggests they say to ensure that the customer will return to purchase more of the same type of goods in the future, or find unrelated products not in the sales clerk's department: "I hope you enjoy your product. If you have any problems with it whatsoever, please bring it back to us and we will make sure you are satisfied.""
Sample of Sources Used:
- Kelly, Ruth (2008) Dream big,. School-To-Careers Grant from the NJ Department of Education. Retrieved June 27, 2009 from http://www.emerson.k12.nj.us/staff/rmkelly/Custom/Classwebpages/DreamBig/GroupC/JobPages/CashierC.html.
- Occupational Outlook Handbook, 2008-09 Edition, U.S. Bureau of Labor Statistics, Significant Points. Retrieved June 28, 2009 from http://stats.bls.gov/oco/ocos116.htm.
Cite this Business Plan:
Orientation and Training of Sales Clerks (2011, November 29) Retrieved May 26, 2019, from https://www.academon.com/business-plan/orientation-and-training-of-sales-clerks-149207/
"Orientation and Training of Sales Clerks" 29 November 2011. Web. 26 May. 2019. <https://www.academon.com/business-plan/orientation-and-training-of-sales-clerks-149207/>