Enterprise Rent-A-Car: A Training and Development Plan Business Plan by Nicky

A look at how Enterprise Rent-A-Car has implemented a plan to improve its service.
# 145598 | 2,063 words | 6 sources | MLA | 2010 | US
Published on Nov 17, 2010 in Business (Companies) , Business (Industries) , Business (Human Resources)

$19.95 Buy and instantly download this paper now


This paper examines the changes in organizational models in recent years, emphasizing the important roles of both the customer and the employee in determining a company's success. Enterprise Rent-A-Car and its training and development program are used as an example for this new corporate model. First, the paper lists various techniques for training their human resources. This is followed by an explanation of why this training is necessary, showing how Enterprise approached this program and measuring if they achieved their goals. Next, the specific steps of the implementation plan are detailed and information is given that is specific to the rental car industry. The paper summarizes its conclusions by stating that the relationship between employees and profits is so close, it is only natural for employers to invest in the professional formation of their staff members.

Employee Training and Development Techniques
Training and Development Objectives
The Brochure
The Implementation Plan

From the Paper:

"The ADDIE Instructional Development Model is a derivation of the Instructional System Design. Its aim also revolves around the improvement of performances and it is a cyclic model, with five stages: analysis of job and performances to identify training needs; design of the learning objectives in terms of knowledge and performance; development of the techniques requested for the employees to reach the objectives set in the previous stage; implementation of the training solutions; and finally, and evaluation of the outcomes."

Sample of Sources Used:

  • Belding, S., Winning with the Customer From Hell: A Survival Guide, ECW Press, 2004
  • Boyd, C., "Human Resource Management and Occupational Health and Safety", 1st Edition, Routledge, 2003
  • Manu, J.S., Training and Development Techniques for Improving Organizational Performance for Ghanaian Firms, University of Wisconsin, 2004, Retrieved from http://www.uwstout.edu/lib/thesis/2004/2004manuj.pdf on January 15, 2009
  • Purcel, D.J., Performance-Based Instructional Design, McGraw Hill Publishers Co, 1989
  • Rothwell, W.J., ASTD Models for Human Performance Improvement, Roles, Competencies, and Outputs, ASDT Publications Department, 1996

Cite this Business Plan:

APA Format

Enterprise Rent-A-Car: A Training and Development Plan (2010, November 17) Retrieved December 07, 2023, from https://www.academon.com/business-plan/enterprise-rent-a-car-a-training-and-development-plan-145598/

MLA Format

"Enterprise Rent-A-Car: A Training and Development Plan" 17 November 2010. Web. 07 December. 2023. <https://www.academon.com/business-plan/enterprise-rent-a-car-a-training-and-development-plan-145598/>