Countrywide Home Loans' Customer Service Business Plan by Calwriter

Countrywide Home Loans' Customer Service
A paper on the superior customer service at the Countrywide Home Loans company.
# 58733 | 7,064 words | 8 sources | APA | 2005 | US
Published on May 19, 2005 in Business (Companies) , Business (Industries) , Business (Business Plans)

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This paper is about Countrywide's ability to deliver customer value in the form of excellent customer service. The paper begins with a look at the division of Loan Administration Servicing, the arm of the company that handles customer service and, more specifically, the Department of Communications Compliance. The paper then explores many facets of how Countrywide delivers customer value not only is its services, but also in its policies, procedures, and actions, as these items are what make service possible. The paper also examines the organization's mission, goals, and objectives. In doing this, the paper looks at marketplace and strategy, operating practices, marketing approach, brand identity, informational infrastructure and technology, quality assurance procedures, customer relationship management, Countrywide's Global presence, and customer care programs. Finally, throughout the paper, strategy is discussed as it pertains to loan servicing and Countrywide's joint ventures.

Cite this Business Plan:

APA Format

Countrywide Home Loans' Customer Service (2005, May 19) Retrieved January 19, 2022, from

MLA Format

"Countrywide Home Loans' Customer Service" 19 May 2005. Web. 19 January. 2022. <>