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This paper reviews and critiques Massey-Burzio's article entitled "From the Other Side of the Reference Desk: A Focus Group Study", which seeks to offer solutions to issues that are becoming more endemic as the age of the Internet and electronic media becomes more pronounced in libraries. According to the paper, the article notes the importance of establishing a base line rubric for reference librarians as to the perceived needs of their clientele. The review further notes that the study wanted to outline a more robust understanding of the way in which patrons dealt with the rapidly changing technological environments in the library, and how well they believed reference librarians were fulfilling their needs when they needed guidance. The review details the study's findings in a list format and charts. The paper by noting biases in the study and how this is an area that deserves further, yet sounder, research.
From the Paper:"Kuruppu (2007) suggests that there are a number of techniques that remain necessary when evaluating the standards and expectations of both standard and electronic research: accuracy, satisfaction, and objectivity, useful, practical, verifiable. Of course, this is but the start of the paradigm of adopting a keen eye and even keener sense of skepticism when dealing with source material. Pierce (1984) further suggests that there are two major approaches to critical library evaluation: goal based and professional standard. Goal based seeks validation of sources based upon a specific question or problem that needs solved; if the thesis (the goal) or problem is objective, then it is relatively easy to seek and find the appropriate reference-based solution. Professional standards represent a broader audience - the standards of the profession or institution that would be weighed if the reference in question were peer reviewed (Ibid 9-21)."
"From the Other Side of the Reference Desk: A Focus Group Study," seeks to offer solutions to issues that are becoming more endemic as the age of the Internet and electronic media..."
Sample of Sources Used:
- Kuruppu, P., "Evaluation of Reference Services - A Review." Journal of Academic Librarianship. 33 no. 3 (2007): 368-81.
- Massey-Burzio, V. "From the Other Side of the Reference Desk: A Focus Group Study." The Journal of Academic Librarianship. 24 no. 3 (1998): 208-15.
- Pierce, S. "In Pursuit of the Possible: Evaluating Reference Services." In Evaluating Reference Services, the Reference Librarian, ed. B., Katz and R. Fraley. (HaworthPress, 1984).
- Whitlach, J. "Evaluating Reference Services in the Electronic Age." Library Trends. 50 no 2 (Fall 2001): 207-17.
Cite this Article Review:
Evaluation of Library Services (2012, March 29) Retrieved March 03, 2021, from https://www.academon.com/article-review/evaluation-of-library-services-150680/
"Evaluation of Library Services" 29 March 2012. Web. 03 March. 2021. <https://www.academon.com/article-review/evaluation-of-library-services-150680/>