Article Review: Self-Managing Service Teams Article Review by cee-cee

Article Review: Self-Managing Service Teams
Reviews A. De Jong, K. de Ruyter and M. Wetzels' research article 'Linking Employee Confidence To Performance: A Study Of Self-Managing Service Teams' in a 2006 issue of the "Academy of Marketing Science Journal".
# 109038 | 1,200 words | 3 sources | APA | 2008 | US
Published on Nov 14, 2008 in Business (Marketing) , Business (Human Resources) , Labor Studies (General)


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Description:

This paper explains that De Jong, de Ruyter and Wetzels (2006), in their research article 'Linking Employee Confidence To Performance: A Study Of Self-Managing Service Teams', review the specific variables, which can impact the overall performance of self-managed teams (SMTs). The paper points out that De Jong and coworkers argue that what occurs at the individual level clearly has repercussions for how the team operates and how effective they are at performing their job. By providing a direct link between team performance and clear quantitative measures, this research codifies the importance of internal team development in improving outcomes for the organization. The paper relates that, while the focus of this research is not the internal dynamics that lead to team efficacy, there is strong support for these identified quantitative factors, which are needed to create team efficacy and improve organizational outcomes.

Table of Contents:
Author's Main Point
Conducting Research
Personal Experience
Comparison of Ideas

Sample of Sources Used:

  • De Jong, A., de Ruyter, K., & Wetzels, M. (2006). Linking employee confidence to performance: A study of self-managing service teams. Academy of Marketing Science Journal, 34(4), 576-587.
  • LaFasto, F., & Larson, C. (2001). When Teams Work Best. Thousand Oaks, CA: Sage Publications.
  • Lencioni, P. (2002). The Five Dysfunctions of a Team. San Francisco, CA: Jossey-Bass.

Cite this Article Review:

APA Format

Article Review: Self-Managing Service Teams (2008, November 14) Retrieved July 09, 2020, from https://www.academon.com/article-review/article-review-self-managing-service-teams-109038/

MLA Format

"Article Review: Self-Managing Service Teams" 14 November 2008. Web. 09 July. 2020. <https://www.academon.com/article-review/article-review-self-managing-service-teams-109038/>

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