Usability Issues in Enterprise Systems Analytical Essay by Nicky

An analysis of three companies' research in the usability of enterprise systems.
# 146007 | 1,649 words | 13 sources | APA | 2010 | US

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The paper discusses how usability is the critical success factor that enterprise systems require in order to be adopted and used throughout any organization. The paper looks at three consultancies that focus on the usability of enterprise systems;
AMR Research, Forrester Research and Gartner, and how they give both organizations implementing enterprise software and vendors producing the software insights into how they can be more effective. The paper points out that Gartner has been the most successful, due to their methodology showing that usability over time directly affects how well an enterprise software application is adopted and used within an organization.

Web Site Analysis
AMR Research
Forrester Research

From the Paper:

What is ironic about the lower prioritization of usability in enterprise systems is the critical nature personalization, ease of navigation and ease of use all contribute to significantly reducing resistance to change these systems invariably foster. Resistance to change is strongest in organizations who attempt to bring entirely new approaches to managing information, processes, procedures and jobs, and when usability of enterprise systems is neglected, it only makes these negative factors more powerful and prevalent (Chou, Chang, 2008). In order for resistance to change to be overcome and enterprise applications to be used for their specific purpose, and for the organizations adopting them to get to their specific performance goals, it is critical for usability design criteria and methodologies be used to make these applications as valuable as possible (Scott, 2005). Usability improvements are critical for Business Process Management (BPM) modifications made to existing procedures and approaches to be accepted by employees directly involved in the work (Trott, Hoecht, 2004). Further, to the extent any enterprise application has been designed with usability as a key criterion first is the extent to which its adoption rate will be significantly higher.

Sample of Sources Used:

  • Shih-Wei Chou, Yu-Chieh Chang. (2008). The implementation factors that influence the ERP (enterprise resource planning) benefits. Decision Support Systems, 46(1), 149. Retrieved January 11, 2009, from ABI/INFORM Global database. (Document ID: 1603626971).
  • Holmstrom, Jan, Hameri, A P, Nielsen, Niels H, Pankakoshi, Juha, Slotte, Jonas. (1997). Examples of production dynamics control for cost efficiency. International Journal of Production Economics, 48(2), 109-119. Retrieved January 10, 2009, from ABI/INFORM Global database. (Document ID: 11757396).
  • Kalin, Sari (1999, April). Mazed and confused. CIO: WebBusiness Section 2, 12(12), 38-44. Retrieved January 10, 2009, from ABI/INFORM Global database. (Document ID: 40285990).
  • Eric Knorr (2004, March). ERP Springs Eternal. InfoWorld, 26(12), 44-54. Retrieved January 10, 2009, from ABI/INFORM Global database. (Document ID: 635878721).
  • Dave McClure (2008, September). The Accounting Software (R)evolution. CPA Technology Advisor, 18(5), 24. Retrieved January 10, 2009, from ABI/INFORM Trade & Industry database. (Document ID: 1574963851).

Cite this Analytical Essay:

APA Format

Usability Issues in Enterprise Systems (2010, December 13) Retrieved June 04, 2020, from

MLA Format

"Usability Issues in Enterprise Systems" 13 December 2010. Web. 04 June. 2020. <>