Total Quality Management Survey Analytical Essay by Top Papers

The paper relates that the value of total quality management in relation to customer satisfaction is evident within Harley-Davidson, Big Brothers Big Sisters, and the U.S. Postal Service, for all three organizations strive to improve customer satisfaction through the implementation of total quality management principles. The paper posits that although the application of TQM is similar in each organization, the means through which they provide customer satisfaction differs because Harley-Davidson primarily sells products, the United States Postal Service primarily sells services, and Big Brothers Big Sisters operates in a non-profit environment.