Integrated Human Resources Analysis: Telehop Call Centre
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The paper discusses how in order to respond to increased competition and the rapidly changing Canadian telecommunications industry, Telehop must create an employee engagement and retention strategy that allows the company to support and develop individuals, reduce turnover, and build leadership from within. The paper asserts that the company must also re-configure its training protocols in order to make these changes possible.
From the Paper:"Telehop Communications Inc. has grown quickly into one of the largest alternative telecommunications providers delivering basic and long-distance telephone services in Canada. A publicly-traded company, most of Telehop's residential and business telephone services piggyback on existing high-speed Internet provision by cable companies, which means that the bulk of the company's value lies in its ability to provide excellent customer service. In the last few years, Telehop's call centre, which serves customers with..."
Cite this Analytical Essay:
Integrated Human Resources Analysis: Telehop Call Centre (2009, December 01) Retrieved August 18, 2019, from https://www.academon.com/analytical-essay/integrated-human-resources-analysis-telehop-call-centre-142685/
"Integrated Human Resources Analysis: Telehop Call Centre" 01 December 2009. Web. 18 August. 2019. <https://www.academon.com/analytical-essay/integrated-human-resources-analysis-telehop-call-centre-142685/>