Classic Airlines and Customer Service Analytical Essay by ResearchRiter

Classic Airlines and Customer Service
This paper studies Classic Airlines and discusses its customer service problems.
# 126188 | 4,500 words | 26 sources | APA | 2008 | US

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This paper provides a problem solution for the Classic Airlines case, leveraging benchmarking of L.L. Bean's and Cingular Wireless's solutions.

From the Paper:

"Classic Airlines is hampered by marketing and customer service problems that are largely due to its lack of information on customer needs and wants and its subsequent lack of responsiveness to customers. The company provides poor customer service and fails to reach its market adequately. It is not engaging in environmental scanning to learn about its market and therefore its forecasting is based on irrelevant data. With poor

Cite this Analytical Essay:

APA Format

Classic Airlines and Customer Service (2008, December 01) Retrieved March 26, 2023, from

MLA Format

"Classic Airlines and Customer Service" 01 December 2008. Web. 26 March. 2023. <>