Abstract This paper describes the conflict between the inherent objectives of hospital administrators and hospital physicians and how this conflict is the source of the erosion of trust between the two groups. The paper explains that the administrators' goals of conserving resources and containing hospital costs conflict with those of the doctors. It explains that the doctors' goal is to provide their patients with the highest quality care possible and that methods for dealing with this conflict have thus far been inadequate and may even compromise patient care. The paper then suggests that the best way to deal with the problem would be to hire high-quality trainers to conduct world-class, trust-engendering seminars for management and doctors, since none of the current methods for creating trust between doctors and management seem to be effective.
From the Paper "As for administrators, their sense of trust with physicians, Succi asserts, boils down to one area ? ?cost/quality management.? When alluding to costs of providing services to patients, therein lies a very important factor in running a hospital, and there is little doubt that administrators are keenly interested in keeping costs from rising out of sight. And since hospital administrators are "rewarded for conserving resources and containing hospital costs" and physicians are gaining credibility for offering ever-higher levels of care, Succi believes these two conflicting concepts create an erosion of trust."
Abstract In this article, the writer looks at various aspects of the management of metropolitan public hospitals. The writer discusses that many of the public hospitals are in a state of crisis. The writer also discusses that there are many threats in the health care industry that can have a negative effect on the viability of public hospitals.
From the Paper "Many of the nation's public hospitals especially those in urban areas are in a state of crisis. Some have been or will be privatized, some are being sold to for-profit companies and others have simply been closed, as funds disappear and staff exits for more lucrative positions elsewhere. In the health care industry of today, numerous threats exist that can negatively impact upon the viability of public hospitals in metropolitan areas where they often represent the primary source of service ... "
Abstract This paper defines the term "operations management" and explains how this type of management came about. It talks about how operations management, at one time applied only to products, now applies to services as well. This change has allowed the tourism and hospitality industries to rely on operations management, even though its original concept of derived from production environments. The paper goes on to discuss the way operations management is utilized in the tourism and hospitality industries and why it is so important to these industries. The case of Marriott International is used to illustrate the points made by the paper.
From the Paper "During the 20th century, management was considered to be the domain of those at the top of the company making decisions and strategizing for the short and long term. With the emergence of the scientific management school of Frederick Taylor and Henry Ford, a new breed of managers became dominant in organizations. Over the years, the trend changed to give rise to a new school of management that would allow the top management to oversee the staffs while they are working as well as resolve problems and issues on the spot. The basic premise had been to allow decision makers to interact with staffs in their day to day activity and be able to fully realize the implication of their decisions."
Abstract This assignment involves several questions and answers regarding hospitality human resources management issues. The questions include developing a career plan and developing talent. A third question involves writing a case study. This case study involves a general manager of a hotel who has issues with the night manager. The night manager, Todd, might be using the Internet, which is against company policy.
From the Paper "James must first determine his current strengths and weaknesses, in terms of both knowledge and ability. This step requires that James engage in critical thinking and honest assessment. If he does not possess information to do so immediately, it would be helpful for him to learn more by taking some restaurant management or restaurant development courses to develop more theoretical knowledge. He might also interview several restaurant owners in regard to the steps that they took to open and to maintain their establishments. If he does so, it would be most helpful for him to interview people outside of his preferred restaurant type, as well as those who operate similar restaurants to what he wishes to open, in order to determine what skills are considered universal."
Abstract This paper reviews the history of hospitals in the U.S. The paper examines historic societal responses -- both individual and governmental -- to public health needs. The paper then discusses the role of public policy in addressing these needs. The paper traces the evolution of health care from specialized hospitals to integrated delivery systems. The paper concludes by reviewing the growth of managed care in the U.S. and its impact on hospitalization and hospital policy.
Tags:Hospitals, Public, Health, Integrated, Delivery, Systems, Managed, Care
Abstract An examination of this form of management, which originated in the automobile and engineering industries and has now moved to the health care industry. It looks at how this form of management is applied within health care by looking at a case study of a hospital pharmacy.
Executive Summary
Total Quality Management Case Study: Hospital Pharmacy
Quality Improvement: Performance Assessment
Find a Process to Improve
Organize Team that Knows the Process
Clarify Current Knowledge of the Process
Quality Survey: Customer Satisfaction
Use of Qualitative Measurements on Service Quality
Analysis and Reporting of Process Variation
Select the process improvement
Conclusion
References
From the Paper "The five pillars of TQM include the product, process, organization, commitment and leadership. These five pillars form the basis for quality assessment and continuous improvements in the product, process, organization, commitment and leadership in the competitive business environment. A case study of TQM in a local community hospital pharmacy is illustrated. It contains the performance assessment of quality improvement. The acronyms of this TQM are FOCUS-PDCA. They are to find a process to improve, organize team that knows the process, clarify current knowledge of the process, use of qualitative measurements and select the process improvement by planning, doing, checking and acting to hold and to continue quality improvement."
Abstract This paper deals with issues raised in three case studies in hospitalitymanagement. The writer discusses topics raised by trainees James and Melissa who have three issues they would like to be discussed. The writer describes that they wish to know how to make a good first impression on their new employees. The writer demonstrates that this begins with dress with a fully professional mode of dress and a bearing that matches and that conveys assurance, certainty and understanding all at the same time.
From the Paper "Employees want to know who is in charge, so bearing is important in conveying this. A professional attitude also conveys both assurance and the tone for the company so employees know what sort of tone to adopt themselves. Second, they want to know what leadership skills are most important for managers of service employees. The skills of most importance are also the sorts of behaviors the manager wants from employees."
Abstract This paper studies the role of entrepreneurialism within the hospitality industry, particularly the rooms division management. The paper argues that despite the current success of the industry, entrepreneurialism and initiative are essential to its continued growth. The paper begins with an overview of the field of rooms division management, which includes responsibilities over revenue management, profitability, front office operations and the lodging and guest cycle. The paper then defines entrepreneurial management as building sustainable business through a continuous process. Included in this, according to the paper, is a reliance on management teams. The paper demonstrates how these operations require an entrepreneurial mindset based on the ability to "think outside the box". Examples focus on traditional financial management and yield management.
Introduction
Entrepreneurial Thinking
Leadership vs. Management Traditional Financial Management Yield Management Conclusion
From the Paper "Entrepreneurial thinking offers ways of looking for different and new solutions. For Rooms Divisions Managers, this means looking past the traditional needs for hospitality-related services and finding proactive ways to secure higher revenues both now and in the future. People in management positions must think entrepreneurially in order to improve profitability, enhance guest relations, and strengthen the establishment's position in the community (Carwright, 2002).
It takes entrepreneurial thinking to overcome obstacles before they become problems. The Rooms Divisions Manager must have superior business as well as personal strengths such as good communication skills, the ability to promote teamwork and a sense of confidence and authority (Carwright, 2002)."
An examination of the way in which local hospitals should respond and provide support when a disaster strikes in their town, using the Bellevue Hospital and the World Trade Tower Collapse as examples.
Abstract This paper examines the elements of an Emergency Response Plan of a hospital in the event of a disaster striking. This paper specifically discusses the elements of the emergency plan for Bellevue Hospital in lower Manhattan, both before and after the attacks on the World Trade Tower. The way in which a local hospital should be concerned with protecting people, information systems, and communications is examined in this paper.
From the Paper ?The primary concern for a hospital is the protection of people. These people not only include the victims, but also management, employees, and families of the victims. It is necessary to be able to quickly assess the number and skill levels of the staffing available. In the early moments of a disaster, this may be difficult, as was the case in the World Trade Tower attacks. Bellevue Hospital in lower Manhattan received word that the trade towers were on fire. They quickly and efficiently invoked their Emergency Response Plan. They waited and prepared for a flood of victims. In this case, instead of being understaffed to handle the load, they found themselves with many willing and capable volunteers and unfortunately, no victims. This created another situation, in which, when a victim did come in they were stormed by people willing to help.?
Abstract This paper relates to the personal definition of hospitality for a client. The writer points out that as the client provided some information as to his/her concepts relative to hospitality, they have been included and expanded upon. The writer discusses that hospitality is a malleable concept when it comes to hotel management and that these concepts are integral to success in such endeavors.
From the Paper "Hospitality has been formally defined as a "cordial reception: kindness in welcoming guests or strangers." The dictionary's portrayal of what constitutes hospitality, however, is inadequate to truly and fully depict what hospitality means to someone working within the hotel management industry. In fact, the dictionary's definition of hospitality only begins to touch upon the word's importance as it utilized in action to serve patrons. To the writer, the hospitality constitutes creating a scenario in which customer/guest needs are placed first and, in so achieving, it is integral to achieve an atmosphere that will serve to allow guests from a variety of backgrounds to feel equally at ease. Moreover, hospitality cannot be completely achieved unless each employee is committed to the mission, which requires leadership from the top down exhibiting commitment to quality service; maintenance of a good attitude and a good personal appearance."
Abstract This document discusses several types of statistical data that a hospital might employ to improve operations. It specifically examines the statistical data related to equipment usage rates as well as to the statistical presence of nosocomial infection rates. The argument is that by employing such statistical data a hospital administrative management can better identify the source of such costly nosocomial infections as well as improve equipment inventory levels that result in a higher return on investment per item.
From the Paper "Hospitals rely on all manner of statistical data related to such diverse issues as patient care to simple maintenance issues. Because of the high costs of medical care, hospitals must continually refine their use of statistical data in order to hone management's decision making skills and to ensure that operations are aligned with long-term strategies. One of the most important types of statistical data that hospitals increasingly track is equipment usage rates because most hospital equipment and technology is cost-inhibitive and therefore hospitals cannot afford to inventory excessive amounts of equipment or technology. In order to ensure adequate return on investment (ROI), accurate statistical usage must be employed to maximize usage rates. "
Abstract The paper examines the crisis in the hospitality industry with regard to recruitment and retention of employees. Several contributing factors to the recruitment and retention phenomenon are considered, such as increased diversity, the imbalance between skilled and unskilled labor and the nonexistent benefits, such as health insurance, profit sharing and retirement benefits. The author notes that management strategies are counterproductive and do not offer the employee real incentive to strive for achievement. The paper also addresses the issue of corporate responsibility for employees. The paper concludes with suggestions for employee retention in the hospitality industry.
Outline:
Introduction
Major Obstacles to Employee Retention
Employee Retention Solutions
Conclusion
From the Paper "Several big name hostels are beginning to practice better diversity standards and seeking to create a better awareness among the public about the diversity and inherent interest in their employ. This trend will likely continue and it is hoped that it will continue to be a fruitful part of the development of individuals from varied nations, as assimilation is really a small part of immigration. Many more issues surround the struggles of immigration and diverse populations, many of which can only be answered by employment."
Abstract This paper discusses the book "If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently", written by Fred Lee. It discusses Lee's experiences in both healthcare and at Disney and explains how they led him to write a thought-provoking book on healthcare management and service. The paper also presents a review of the book and the writer's reaction to the topics discussed in it.
From the Paper "Fred Lee has been both a senior vice president of a major medical center and a cast member at Disney University. Lee pulls from his experiences in both healthcare and at Disney to write a thought provoking book on healthcare management and service. Not only has Fred Lee written a great book, he has chosen a fantastic topic. We need more books and resources like this - we especially need to learn from outside of our industry. We should learn about supply chain from Wal-Mart, new product design from Apple, and customer delight from Disney. Lee calls managing today's hospital "the hardest management job in the world." In this book he focuses particularly on "those approaches that bring out the best behaviors in workers and provide the best emotional experience for patients.""
A discussion of performance benchmarking during an online simulation of the Lenity Hospital for Advanced Care (LHAC) and the conclusions reached in the simulation.
1,350 words (approx. 5.4 pages), 3 sources, 2006, $ 53.95
Abstract This paper discusses performance benchmarking as it is applied in the Lenity Hospital for Advanced Care (LHAC) in an online simulation. LHAC has experienced several difficulties that can be addressed through benchmarking best practices and its executive management has acquired a consultant on staff to address these strategic solutions. One of the conclusions is the functional strategy of an organization should be based on business level strategies.
From the Paper "LHAC has experienced an increased rate of nosocomial infections that is simply not sustainable both from a quality perspective and from a liability perspective. The identified root cause was determined to be inefficient equipment practices within the hospital. Because hospital equipment is exposed to an enormous amount and variety of diseases and environmental pollutants within the context of a medical facility, proper maintenance and procedural care for equipment is essential. Failure to adequately address these concerns not only exposes the hospital or healthcare facility to a greater degree of legal and regulatory consequences but, most importantly, exposes patients, staff, and visitors to unnecessary levels of contaminants. The general conclusion from this particular circumstance was determined to be a lack of a proper tracking system for hospital equipment."
Abstract This paper discusses strategic planning in healthcare as it relates to the Sheikh Khalifa Medical City (SKMC), a healthcare facility situated in Abu Dhabi, the capital of the United Arab Emirates. The writer explains that the syntax of strategic planning generally refers to a multitude of processes and methodologies used to collect and analyze data in order to assist the management in taking the most effective decisions for the company. The writer looks at the aims of SKMC and analyzes its operation and costs. The writer notes that SKMC is the largest most modern healthcare facility in the United Arab Emirates and it has contributed significantly to improving the lifestyle and health of the citizens. However, the writer concludes that in dealing with the problems characteristic to new hospitals, mainly the lack of specialized personnel, SKMC has to overcome the shortage of nursing staff.
From the Paper "Specialized economists have developed a step-by-step scheme for strategic planning which, if correctly applied, would insure the successful outcome of the process. In this order of ideas, however the sources on the matter vary, the most agreed scheme includes the following steps: developing a situational analysis that describes the company and its current problems needing to be solved; stating the company's vision, mission and objectives to be reached; elaborating the SWOT analysis to identify internal and external factors that influence the company and finally, proposing justified solutions to the problems encountered and means of achieving the company's goals."
