Papers on "Total Quality Management Survey" and similar term paper topics

Paper #096101 :: Total Quality Management Survey
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An analysis of the value of total quality management and strategic roles in relationship to customer satisfaction within PepsiCo, PFG and Motorola.

Written in 2007; 2,063 words; 7 sources; MLA; $ 65.95

Paper Summary:

This paper explains the value of quality in relationship to customer satisfaction within PepsiCo, PFG and Motorola. It includes a brief overview of each company, along with a description of the need for customer-driven quality for each of the organizations. The paper includes details of a matrix that outlines the differences between the strategic roles of total quality management (TQM) within each business sector, as well as an explanation of the importance of leadership within each organization in relation to quality.

Table of Contents:
Abstract
TQM Survey
Business Sector and Organizational Overview
Customer Driven Quality and Customer Service
Strategic Role in Relation to TQM
TQM and Leadership
Conclusion

From the Paper:

"Organizations have increasingly integrated Total Quality Management (TQM) principles into the operating procedures of the organization because proper TQM principles translate into quality enhanced products and services. TQM measures also promote operational efficiency, which positions the organization at an advantage to bolster the organizations return on capital. Organizations from various business segments such as PepsiCo from the manufacturing segment, Performance Food Group (PFG) from the service segment and Motorola, operating in various segments including the government segment, integrate TQM principles into the strategic plans of the organizations. This paper explains the value of quality in relationship to customer satisfaction within PepsiCo, PFG and Motorola. Included is a brief overview of each company along with a description of the need for customer-driven quality for each of the organizations. Details include a matrix that outlines the differences between the strategic roles of TQM within each business sector along with an explanation of the importance of leadership within each organization in relation to quality."

Tags: TQM performance manufacturing

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