Papers on "High Employee Turnover" and similar term paper topics

Paper #068422 :: High Employee Turnover
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Investigates what factors drive employees to select a pay method or compensation that would motivate them for increased performance and reduced turnover.

Written in 2006; 4,409 words; 19 sources; APA; $ 115.95

Paper Summary:

This study attempts to determine determine the relationship between high employee turnover and personal factors against the preference for compensation. The study is conducted on a comprehensive services organization located in Northeast, Florida that employs more than 12,000 people and is one of the largest billing and customer service organizations in that county.

Table of Contents
Purpose of the Study
Statement of Problem
Definition and Nature of Employee Turnover
Employee Satisfaction and Customer Turnover
Causes and Correlation of Employee Turnover
Analyzing Employee Turnover
Consequences of Employee Turnover
Controlling Employee Turnover
Conclusion

From the Paper:

"Employee Satisfaction and Customer Turnover. One of the most important components of making new customers happy and retaining loyal old customers is to ensure that they receive quality customer service. A dissatisfied employee, whether new or tenured, though, is unlikely to provide this level of service on a reliable basis. For the purposes of this discussion, the entire range of causes of employee satisfaction and dissatisfaction come into play, and these factors are by definition highly subjective and individualistic. Nevertheless, no customer wants to do business with an enterprise characterized by poor customer service and employees who are not motivated to provide that service."

Tags: organizational knowledge management experts effective human resource services

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