Papers on "Service Quality Improvement Assessment" and similar term paper topics
Paper #059573 ::
Service Quality Improvement Assessment
Buy and instantly download this paper now
An analysis of service quality determinants as applied through a important-performance matrix for a primary care clinic.
Written in 2002; 2,826 words; 20 sources; MLA;
$ 84.95
Paper Summary:
This paper comprises of a literature review to better understand the concept of service quality and thereafter focuses on a research survey regarding the determinants of service quality at a chain of primary care clinics. The paper identifies areas of improvement and mechanisms through which such improvements might be achieved. The results of the survey are analysed and paper concludes with recommendations to management.
Outline
Background
Literature Review: Service Quality Concepts
Service and Quality Definitions
Obstacles to Attaining Service Quality Improvements
Service Quality Model
Extended Marketing Mix
Conclusion
Research Methodology
Results and Discussion
Consumer Expectation-Management Perception Gap 1
Service Quality Specification Gap 2
Service Delivery Gap 3
External Communication Gap 4
Expected Service Versus Perceived Service Gap 5
Recommendations
Annexure One: References
Annexure Two: Research Process
Step 1: Define the Problem and Research Objectives
Step 2: Develop the Research Plan
Research Approach
Research Instrument
Sampling Plan
Limitations of the Research
Step 3: Collect the Information
Step 4: Analyse the Information
Step 5: Present the Findings
Annexure Three: Aggregated Data
From the Paper:
"Quality in a service organisation is a measure of the extent to which the service delivered meets the customer's expectations. The nature of a service means that the customer is present in the delivery process. Both the service outcome, as well as the service process influences the perception of quality. The perceived quality can be aligned with a continuum unacceptable quality at one end and ideal quality at the other with graduations of quality in between. This implies that prior expectations are compared with actual service delivery and the service outcome and it is this comparison that leads to perceived quality."
Tags:
medicross customer marketing
More papers on "Service Quality Improvement Assessment"
-
Paper #106609 :: Needs Assessment for Quality Improvement (
1,025 words; 3 sources; APA )
-
Paper #075492 :: "Why Improving Quality Doesn't Improve Quality" (
790 words; 1 source; MLA )
-
Paper #092597 :: Continuous Quality Improvement (CQI) (
1,200 words; 4 sources; APA )
-
Paper #072734 :: Healthcare Quality Improvement (
2,250 words; 5 sources; APA )
-
Paper #061716 :: Distinction between Satisfaction and Service Quality (
1,697 words; 31 sources; MLA )
About AcaDemon
We have thousands of high-quality term papers, research papers, essays, book reports and dissertations on every topic. At AcaDemon, you can download those term papers to help you write yours! You can be sure that the term paper, essay, book report or research paper, you download are top-quality, competitively priced and high-level work.
 Look for more research papers, essays and book reports on
Service Quality Improvement Assessment
|
If you can't find your topic here, try another search
or try our affordable, unique custom paper alternative
Custom Research Services include:
- Papers written from scratch, according to your specifications.
Every paper is UNIQUE - Guaranteed
- Professional, top-notch writers
- All topics covered
- Any deadline
- Your satisfaction guaranteed
Place a Custom Research order now
Find out more about Custom Research
|
|
|
