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Paper #058724 :: The Telephone Triage Nurse
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This paper discusses the role of the telephone triage nurse by incorporating the author's own experience with nursing literature.

Written in 0; 1,300 words; 10 sources; APA; $ 43.95

Paper Summary:

This paper explains that the position of the telephone triage nurse, by solving problems such as same-day appointment overload in general practice and discussing immediately problems with a health care professional, fills the initiator role, which lays the foundation of care to be provided. The author points out that, without well-defined communication skills, the nurse cannot establish therapeutic relations with the patient; interpreters of languages within the service community assist the triage nurse. The paper states that handling stress is an inherent part of the telephone triage nurse's duties because providing adequate assessments in a reasonable amount of time is challenging, given there's always another caller waiting who may have more serious health issues than the current person on the phone.

From the Paper:

"My job in this particular situation is to triage the chest congestion statement for either home care advice or an appointment to the clinic to rule out bronchitis or pneumonia. But, in order to triage I first need to obtain clear answers to my questions such as: "Fever?", "Chest pains?" and "Wheezing?". I also need to know what she has done so far to care for herself. Based on the answers to such questions, the computer program I enter the information into will then assign an urgent same day appointment or recommend home care advice. However, it was clear from the start that this particular patient was not at all interested in receiving telephone advice and I feared that she would not qualify for an appointment based on the cold-like symptoms I had gathered from her so far."

Tags: communication stress initiator interpreters assessments

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