Papers on "IT Enabled Call Centers: Their Role and Impact in the Indian Market" and similar term paper topics

Paper #032665 :: IT Enabled Call Centers: Their Role and Impact in the Indian Market
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Looks at the way information technologies have changed and impacted the Indian market.

Written in 2002; 4,400 words; 5 sources; $ 160.95

Paper Summary:

The Internet is changing how business does business by introducing entirely new channels for completing transactions and providing customer care. Web-based electronic commerce (e-com) has already enabled new competitors such as Amazon.com and eTrade to capture market share in the retail and financial services industries, and the travel business also has seen new, web-based alternatives appear. 18 pgs, bibliography lists 5 sources.

Tags: enabled call centers

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