Papers on "The Hotel Industry and Total Quality Management" and similar term paper topics

Paper #021019 :: The Hotel Industry and Total Quality Management
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The principles, practices and goals of TQM and its implementation in employee training, supply, organization, types (product, user), planning and the Deming cycle.

Written in 1994; 4,500 words; 15 sources; $ 135.95

From the Paper:

"Can the principles of total quality management (TQM) be applied to service industries? Originally developed for manufacturers, quality management has received much attention in recent years as a way for business to improve its productivity and profitability (Dobyns & Crawford-Mason, 1991, p. 4). This research examines TQM with an emphasis on its applicability to a service-oriented business segment, the hotel industry.


At the heart of successful TQM programs is the requirement that all employees at all levels of the organization be committed to the TQM process. In small organizations, getting all employees to be involved in the process can be accomplished through internal communications and training programs. The process is essentially the same in larger organizations, but because large organizations are more complex and pose more..."

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