Papers on "Employee and Customer Satisfaction" and similar term paper topics

Paper #015621 :: Employee and Customer Satisfaction
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An examination of the relationship between satisfied workers and customers in successful companies. Includes incentives and examples: Fidelity Bank, Kentucky Fried Chicken and Sears.

Written in 2000; 1,800 words; 10 sources; $ 63.95

From the Paper:

"Employee satisfaction is too often ignored by employers beyond fulfilling the basic requirements for acquiring and retaining workers, and the real link that exists between employee job satisfaction and customer treatment, and so customer satisfaction, is not noted or developed. The literature shows that companies that do make this connection and work to achieve employee satisfaction are rewarded with better customer treatment and so better customer satisfaction and the consequent retention of those customers.



Sellers & McGowan (1993) note this with reference to banking, a business which they say follows management practices that mitigate against employee satisfaction in many respects. They recommend that to retain customers, a company should retain workers. Buyers deal primarily with regular employees rather than..."

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