Papers on "IT Departmental Accountability" and similar term paper topics

Paper #101520 :: IT Departmental Accountability
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This paper discusses IT departmental accountability, while studying the financial services company, Gary Financial (GF).

Written in 2008; 1,168 words; 2 sources; MLA; $ 40.95

Paper Summary:

In this article, the writer notes that Gary Financial's (GF) executive management, led by its CEO, has recently reorganized and, while it has established benchmarks and procedures to ensure operation accountability for all of its departments except for its IT department, IT remains a puzzle as to how to effectively monitor. The writer then analyzes the company with regards to its IT department. The writer concludes that there is full and complete accountability in the IT department because it no longer functions at the periphery of the organization as a kind of grand wizard that controls the success of the other departments, but is itself immune to criticism and oversight. The writer explains that the IT department is tasked with ensuring that the IT related and IT dependent tools that each department and especially sales and marketing uses, are the most optimum devices that they can be because the IT department is partially responsible for sales and marketing's overall performance as well as its own functional performance.

Outline:
Overview
Situational Assessment
GAP Analysis
Present State
Future State
Action Plan
Establishing Metrics
Conclusion

From the Paper:

"While the IT dashboard system is effective and necessary, it must have an IT component integrated into each department's dashboard, not just a separate dashboard that IT operates for itself. By inserting a separate set of IT metrics in each department's individual dashboard, the IT department's operational accountability is placed at the forefront of the company's business operations. This leaves little doubt about where executive leadership has placed its primary strategic focus since the CEO has tasked IT with engendering its sales and marketing activity. This added IT metric within the dashboard of each department also ensures that each department, no matter its function, has an increased stake in the overall results of IT's individual efforts. Additionally, GF must install and integrate a robust database which is maintained by IT but to which all departments can access and by which all departments can essentially gauge the effectiveness of IT's daily efforts."

Tags: operational efficiency objectives Six Sigma process

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