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The Financial Services Industry and Voice over Internet Protocol (VoIP), 2008.
A thesis analyzing the impact of voice over Internet (VoIP) protocol in the financial services industry.
19,660 words (approx. 78.6 pages), 21 sources, APA, $ 249.95
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Abstract
This paper examines the adoption of voice over Internet (VoIP) protocol in each segment of the financial services industry, specifically focusing on the adoption practices in small, mid-size and large financial services firms. The author points out how companies at each strata of the financial services market change their processes to take advantage of the customer-centric, financial operations and services aspects of having VoIP-based systems in their organizations. The paper researches questions about the adoption of VoIP and its relationship to customer loyalty, the modification of quoting, ordering and payment systems using VoIP, the return on investment (ROI) and how well the customers of financial services firms are adopting VoIP-based applications. Includes several color graphs, figures and illustrations.
Table of Contents:
Introduction
Executive Summary
Context of the Problem
Problem Statement
Specific Research Questions
Study Significance and Contribution to This Field
Research Design and Methodology
Phase I: Exploratory Research with Industry Experts using Experience Interviews Phase II: Early Adopter Research
Primary and Secondary Sources of Information
Organization of the Study
Literature Review
Summary
Factors Driving Financial Services' Technology Adoption
Financial Services Technology Needs Assessment
Defining the Financial Value Chain (FVC) and the role of VoIP
VoIP Market Dynamics in Financial Services
Applications Are the Agents of Change in VoIP Financial Services
Introducing the VoIP-Enabled Enterprise
Consensus of Industry Analysts on VoIP in Financial Services
VoIP within Financial Services: A Study of Transitions
Grant Thornton Case Study
Selection Criteria and Evaluation for VoIP System
Deployment at Grant Thornton
Results of the VoIP Implementation
Defining Voice over Internet Protocol
How does VoIP Work?
Step 1: Voice to Digital Data Transformation
Setp 2: Digital Data to IP Transformation
Step 3: Transmission
Step 4: IP Packet to Digital Data Transformation
Step 4: IP packet to Digital Data Transformation
Step 5: Digital Voice to Analog Voice Transformation
The Critical Role of VoIP Standards
A Critical Success Factor in Financial Services in Security over VoIP
Threats to VoIP
Confidentiality
ARP floods
VoIP Influence on Customer Loyalty
Executive Summary
Touch-Tone Interactive Voice Recognition
Automated Speech Recognition
Web Self-Service Sites
Analysts'\ Recommendations for Creating Value-Added Services Based on VoIP
Analysts' Recommendations for Launching Self-Service Channels Based on VoIP
Summary
From the Paper
"Applications are the integration point between technology and business processes, and the growth of VoIP-based applications specifically in the areas of financial services and the growth of online banking, online investing and the many services financial institutions are working to deliver over the Internet.
"In a world of circuit switched networks (the foundation of PSTN Service), telephony has always been about access and security. The role of security in circuit switched networks is one that is highly matured, trusted, and relied on by even the most resistant-to-change financial institutions."
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VoIP (Voice-over-Internet-Protocol), 2005.
This paper discusses the principles behind VoIP (Voice-over-Internet-Protocol), its applications and the potential of this emerging technology.
7,235 words (approx. 28.9 pages), 24 sources, MLA, $ 161.95
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Abstract
This paper explains that VoIP (Voice over Internet Protocol), also referred to as internet telephony, IP telephony or Voice over the Internet (VOI), is a category of hardware and software that enables people to use the internet as the transmission medium for telephone calls by sending voice data in packets using IP rather than by traditional circuit transmissions of the PSTN. This paper points out that the number of VoIP providers, such as Vonage, is growing steadily; major carriers like AT&T are already setting up VoIP calling plans in several markets in the United States and the FCC is looking seriously at the potential ramifications of VoIP service. The paper relates that there are three different types of VoIP service in common use today: (1) ATA , the simplest and most common way, which is to connect a standard phone to a computer or internet connection for use with VoIP; (2) IP phones, specialized phones, which look like normal phones with a handset, cradle and buttons but, instead of having the standard RJ-11 phone connectors, have an RJ-45 Ethernet connector and (3) computer-to-computer, which is the easiest way to use VoIP and does not even require paying for long-distance calls. Illustrations.
Table of Contents
VOIP- An Overview
History of VOIP
Making calls through VOIP
Main Features of VOIP
VOIP: Difference from Standard Phone System: (Circuit Switching)
The VOIP Phone System: Packet Switching
The Advantage of VOIP
VOIP Hurdles
Overcoming the hurdles - CODECS
VOIP - For the business world
VOIP -In the United States
Future of VOIP
Conclusion
From the Paper
"In a conventional phone conversation, while one are talking; the other party is listening, which means that only half of the connection is in use at any given time. Based on that, we can surmise that we could cut the file in half, down to about 4.7 MB, for efficiency. Plus, a significant amount of the time in most conversations is dead air -- for seconds at a time, neither party is talking. If we could remove these silent intervals, the file would be even smaller. Then, instead of sending a continuous stream of bytes (both silent and noisy), an option was devised of sending just the packets of noisy bytes when one created them, that is formed the basis of a packet-switched phone network, the alternative to circuit switching."
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Voice over Internet Protocol, 2004.
An analysis of 'Voice over Internet Protocol' (VoIP), a type of hardware and software arrangement that helps individuals to perform telephonic conservations through the Internet.
1,473 words (approx. 5.9 pages), 4 sources, MLA, $ 48.95
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Abstract
This paper examines the 'Voice over Internet Protocol' (VoIP). The paper describes the technology of the hardware and software involved in telephone conversations over the Internet. The advantages of VoIP are explored, and the functioning thereof is explained. The paper contends that, for the regulators, these new technologies pose challenges as they are not applicable within the regulatory model of the recent past. The paper explores the realm of Session Initiation Protocol (SIP) as it relates to VoIP.
From the Paper
"In the first step, the voice of the caller is digitized, since in VoIP all transmissions must be digital. This digitization can be performed either by the telephone company, or by an Internet Service Provider -ISP, or by a Personal Computer. In the second step, using intricate algorithms, the digital voice is compressed and then divided into packets; and utilizing the Internet protocol, the packets are addressed and transmitted through the network to be reassembled in the right order at the destination point. Once again this task of reassembling can be carried out by a carrier and ISP or by the PC. In the third step, while in transit in the Internet, the data packets might be lost or got delayed, or errors might cause damage to the packets. Conventional methods of error correction will request retransmission of unusable or packets which have been lost, however, in case the sound which is sent is a real-time voice communication, in that situation that technique will not be functional, hence sophisticated error detection and corrective systems are employed to create sound to fill in the dropouts in sounds."
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Voice Over the Internet Protocol, 2000.
An explanation of the Voice Over the Internet Protocol ("voIP") together with an examination of some products utilizing the protocol, especially VocalTec's UniPOP system.
1,459 words (approx. 5.8 pages), 4 sources, MLA, $ 48.95
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Abstract
The paper, after briefly reviewing the history of the voIP protocol, looks at the financial track record of voIP start-up VocalTec. The paper explains the operation of voIP in some detail, then returns to VocalTec. It lists a range of products VocalTec offers that use or enable use of voIP in one way or another. In conclusion, the writer finds that the potential for the voIP market is strong, and that it will be an important component of future growth for many companies.
From the Paper
"Now that the telecommunications folks are promoting this "New," technology, they've dropped the video applications in many cases and added the mobility of "Cellular Technology - Voice Over the Internet," or voIP for short. The acronym voIP of course represents Voice Over the Internet Protocol and several companies, especially the big guys like AT&T, Lucent Technologies, GTE, Sprint, MCI, and several of the Baby Bells among many others are promoting this communications approach heavily now.
"There have been however several wannabes start-up and flame out trying to muscle into this highly competitive marketplace. Just check out the flops when the NASDAQ went sour a couple of weeks ago and one can find several of these companies on the "Technology Stock Scrap Heap."
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Quality of Service of Voice over Internet Protocol, 2008.
An in-depth essay on the service and quality provided by Internet voice over programs.
3,748 words (approx. 15.0 pages), 24 sources, APA, $ 103.95
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Abstract
The paper precludes that Voice over Internet Protocol (VoIP) is considered to be one of the most important elements in modern telecommunications today. It continues to state that before VoIP is able to attain the degree of acceptance that traditional telephony has, it has to be able to raise its quality of services (QoS) particularly in voice quality, security, interface and its compliance to various standards. The application of the services in information sensitive industries like trade, customer service and education indicates that VoIP has achieved a degree of success in terms of its major issues. The paper concludes that the establishment of minimum standards of performance to ensure the productivity of VoIP services in the industry is essential to advance the VoIP position. Unless the quality of VoIP reaches a quality level suitable as an enterprise product, the demand for VOIP will not be fully realized.
From the Paper
"In 2004, the telecommunications industry saw the launch of mass-market VoIP services that followed the traditional interface models of Plain Old Telephone System (POTS) and by 2005, free services began their entry to the market (Dean, 2003). Among the first one to offer services for free ware Skype which remains to be a significant market leader today. Following the success of Skype other online services began to include VoIP as part of their interface and retooled products as seen in the launch of Microsoft's Window Messenger Live, Yahoo's Yahoo Messenger with Voice and Google's Google Talk among others."
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Voice over Internet Protocol, 2004.
An overview of the current and future trends of this communication technology.
3,330 words (approx. 13.3 pages), 5 sources, APA, $ 95.95
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Abstract
Voice over Internet Protocol, or VoIP, as it is also known, is a combination of telephonic technology with Internet applications. This paper describes the trends, characteristics, and technology of VoIP and examines its applications in the future. It also looks at regulation issues and global issues relating to VoIP.
Table of Contents
Description of VoIP Trends and Characteristics
VoIP Technology
Future Trends
Companies Involved with VoIP
Regulation Issues
Global Implications of VoIP
References
From the Paper
"According to the VON Coalition, regulation should be appropriate to what is being regulated (Miller, 2004). Traditional telephone regulation is thus highly inappropriate for a diversified field such as VoIP. The VON Coalition uses a comparative approach to demonstrate this point. The most important aspect is that traditional telephone companies have a large amount of market power, since the technology is focused on a single system. VoIP on the other hand consists of various providers with limited and diversified market power. This necessitates alternative regulation practices that best benefit the users of the technology."
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Internet Protocol Version 6, 2005.
An examination of the struggle for the implementation of Internet Protocol Version 6.
900 words (approx. 3.6 pages), 4 sources, $ 35.95
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Abstract
The paper examines the current state of development of Internet Protocol Version 6 (IPv6). In particular, the author analyzes the reasons for its sluggish development in the United States, and why current initiatives in Asia should prove to be much more influential for the future of IPv6. A discussion of the merits of IPv6 is included, in addition to challenges to implementation of the new protocol over the older IPv4. The paper includes a review of the current literature, research findings and conclusions drawn.
From the Paper
"The differences in scope between Internet Protocol Version 6 (IPv6), the proposed version, and the current IPv4 are staggering. The most mind-boggling difference is the fact that while IPv4 limits the number of permanent IP addresses to four billion, IPv6 makes no such limitation. Under the latter protocol, there will be 3.4 x 10^38 total IP addresses. That is enough IP addresses to give every molecule on the planet Earth its own network address (O'Reilly, 2004). With the increased number of static IP addresses, a host of other benefits will quickly emerge under IPv6. However, that is dependent upon implementation of the new protocol. Efforts to do so, especially in the United States, have been sluggish to say the least."
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Internet Protocol, 2007.
This paper discusses the Internet protocol (IP) of the past, present and future.
1,184 words (approx. 4.7 pages), 5 sources, APA, $ 40.95
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Abstract
The paper explains that protocols are agreed upon sets of rules or standards that allow end points, nodes, or other points of interaction across a network to communicate in the same language. The paper discusses early versions of the IP, current versions and the future IPv6 that is certain to further refine the usefulness and security with which data and information is funneled across networks and the Internet.
Outline:
Overview
Early IP
Current Iterations
Future Iterations
Conclusion
From the Paper
"Within the field of information technology (IT), the establishment of standards and predetermined rules of operation is vital in order to engender technological progress across a greater spectrum of IT related activity. Protocols are nothing more than an agreed upon set of rules or standards that allow end points, nodes, or other points of interaction across a network, internet or otherwise, to communicate in the same language (Bradbury, 2005). Protocols do not exist at a single level across a telecommunication network but rather they are established at each level in a network in order for consistency and communication to take place. These levels consist of the actual hardware level for device communication, information exchange at the application level, and together these and other levels combine to create the Open Systems Interconnection (OSI) model whereby protocols are packaged together to form an integrated system of interchange (Bradbury, 2005)."
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Voice and Video over IP (Internet Protocol), 2002.
A discussion on Voice and Video over, a relatively new communication technology that, though still in a development stage, is now sufficiently mature and available for use.
1,650 words (approx. 6.6 pages), 6 sources, APA, $ 53.95
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Abstract
The following paper examines how well 'Voice and Video over IP' works and looks at what makes it different from the existing systems. The writer assesses whether it is real competition for other alternate services and examines what its advantages and limitations are. These are some of the key questions that this ?technology report? examines and attempts to answer. Various other aspects and issues of this exciting new technology such as the history of its development, applications of the VoIP technology, the challenges facing VoiP and its future prospects are also discussed in this paper.
From the Paper
"Voice and Video over the Internet Protocol is without doubt an important new technology with wide ranging and ever-expanding possibilities. As we have seen in this paper, the VoIP technology has some clear advantages over the competing technologies such as significant cost savings in long-distance (especially international) voice communication, the inherent efficiency of data transfer through packet switching as compared to circuit switching, and the possibilities of integrating data and voice applications. However, it would be premature to predict the complete demise of traditional telephone communication systems such as the PSTN. Due to its characteristic of compatibility with the existing systems, VoIP is likely to live side by side with other telecommunication technologies, at least in the foreseeable future."
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The History of VoIP Technology, 2008.
An analysis of the history, development and uses of voice over Internet protocol (VoIP) technology.
807 words (approx. 3.2 pages), 6 sources, APA, $ 28.95
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Abstract
This paper discusses voice over Internet protocol (VoIP) technology. Specifically, the paper looks at what VoIP technology is, what it does and how precisely it works. The paper also discusses how the history of this new brand of technology has evolved over time. The paper concludes that there are many advantages to VoIP technology and it discusses some of them. The paper contains copies of the original sources.
From the Paper
"Briefly, the benefits of VoIP should be made clear, inasmuch as they help to explain (in part) how the technology became so pervasive, so fast. Put simply, VoIP technology reduces the cost of long-distance calls and allows people to communicate with multiple individuals at one time. Online meetings from various locations suddenly become possible and, insofar as VoIP is a combination of data communication and voice communication, it is possible to exchange messages, videos, and many other documents instantaneously via the integrated internet connection (Intertangent, 2004). In the end, VoIP stands apart from the old analog phone because of its integrative and multi-tasking capabilities."
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VoIP, 2006.
A brief overview of the advantages of the voice over Internet protocol.
979 words (approx. 3.9 pages), 4 sources, MLA, $ 34.95
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Abstract
This paper examines how VoIP is an ellipsis of the concept of Voice over Internet Protocol and how with the possession of a qualitative Internet connection it is possible to integrate the telecommunication with Internet to execute rather than depending upon the local phone company. It looks at how the VoIP has the greatest advantage of being cheap and having the quality of cost effectiveness even though it necessitates a mode to transform the analog phone signals into digital signals that are capable of being transmitted through Internet.
Outline
Introduction
Benefits of VoIP
Integration of VoIP with Enterprise Infrastructure
From the Paper
"There are a number of services available to make possible the free VoIP calls such as Free World Dialup and Skype. The most significant factor taken into consideration while building packet voice networks is proper capacity planning. With regard to the capacity planning the bandwidth calculation is considered to be most important factor simultaneously designating and troubleshooting packet voice networks for good voice quality. Along with the circuit switched voice networks all voice calls utilize 64 Kbps fixed bandwidth links irrespective of the size of conversation and silence. With VoIP networks all sorts of conversation and silence is packetized with VoIP networks. "
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VoIP Network Security, 2008.
A dissertation proposal to study Voice over Internet Protocol (VOIP) network security without compromising efficiency.
930 words (approx. 3.7 pages), 12 sources, APA, $ 33.95
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Abstract
This paper explains that Voice over IP (VOIP) is one of the most important emerging trends in telecommunications because it integrates communication services into the IP network infrastructure, the Internet, especially e-mail and instant messaging, and standard classical services like telephony. The author stresses that VoIP has problems of confidentiality, integrity and availability of the data and information, which streams through the network. The paper presents a chapter outline of a thesis, which will discuss implementation of VoIP network security emphasizing maintaining the efficiency of this system.
Table of Contents:
Abstract
Chapter One - Advent of Information Technology and the Rise of VoIP
Chapter Two - The Session Initiation Protocol (SIP) as One of the Foundations of VoIP
Chapter Three - Standards for Voice Over IP Implementations
Chapter Four - Proofs of Concept on the Security and Efficiency of VoIP Implementation
Chapter Five - Conclusion
From the Paper
"Any type of implementation, procedures or processes in existent today should and must adhere to certain standards and industry best practices. VoIP is no different and in this chapter, available standards will be examined in order to determine the validity of the parameters used in the various proofs of concept performed by different proponents. Beginning with RFC 3261, the document will be benchmarked against two United States government publications that define not only VoIP implementation but security considerations involved in the planning up to the operations stage."
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VoIP Technology Applications, 2008.
This paper explains the uses of Voice over Internet Protocol (VoIP) technology.
2,256 words (approx. 9.0 pages), 12 sources, APA, $ 69.95
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Abstract
This paper discusses VoIP and its shift from a little known Internet- based technology into the mainstream of public and corporate consciousness. The paper discusses VoIP use in business applications such as customer service centers and commercial center environments in order to illustrate its wide application and show how its technological failings have been largely solved. The paper includes the technological developments related to VoIP and its network mapping diagrams to paint a picture of the conceptual network application of VoIP.
Outline:
Abstract
Overview
VoIP in Commercial Applications
Emergent Technologies
From the Paper
"Voice over internet protocol (VoIP) is not a necessarily new technology or even a revolutionary technology. However, the application of VoIP itself in the corporate and consumer environment, once widely achieved, has the ability to revolutionize the communication industry and the way that both professional and private consumers convey information vis-a-vis the plain old telephone system (POTS). VoIP has its roots in a technology developed during the 1980s called time division multiplexing which divided up bandwidth on a wide area network (WAN) between voice data and traditional data streams(IP, 2003). In essence VoIP is telephone service that employs the backbone of the Internet to replace the traditional switching and signal transportation hardware of normal telephone lines."
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The Economic Impact of VOIP, 2007.
A dissertation to study the economic impact on the Netherlands Antilles of the liberalization of the fixed telecommunication infrastructure in connection with the voice over Internet protocol (VOIP).
21,400 words (approx. 85.6 pages), 30 sources, APA, $ 249.95
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Abstract
This paper examines what must be done, as VoIP moves away from the early adopter to an early majority market stage, by incumbents, mobile operators, cable companies and ISPs in order to find ways to turn VoIP from a threat into an opportunity. The author reports that the instruments used for this study include interviews, referrals and consultation feedback, which includes a Web-based survey. The paper discovers that broadband development has led to a situation in which the moratorium in the Netherlands Antilles puts national long-distance licensees at a disadvantage.
Table of Contents:
VOIP Economic Impact Study
Introduction
Approach
Interpretation
Phase 2 Approach
Work Planning
Subject Areas
Planning
Regulation and VOIP
Introduction
Services
To Regulate or not to Regulate?
Market Situation of Packet-Switched Telephony Services
Markets and Regulation
Traffic Market
Access Market
Technology
Introduction
Investments and Operational Costs of Local Networks
Broadband Connections
Mobile UMTS
Benefit Segmentation
Electricity Companies and Cable TV Networks
Information Gathering
Introduction
Action Plan
Research
information Gathering
Definitions of Certain Terms Relevant to this Research.
Judgments About
Price
Comparison of Broadband Tariffs
BEP Calculation, Changeover from Dialup to Broadband
Quality
Broadband
Market Operation
Remedies
Conclusions and Recommendations
Market Development
Introduction
Supply Side
Network Providers
service Providers
Position of Incumbents
Position of Newcomers
Accessibility of Network Incumbent
Moratorium
Tariffs
Solutions
Demand Side
Private Market
Telecommunications Networks
Development
Present Networks
Economic Impact
Introduction
Cost of NGN
Prices
End-user Tariffs
Interconnection Tariffs
Revenues
Macroeconomic Impact
Scenarios
Present Situation
Conclusion
Infrastructure Competition
Service Competition
Decision Points
Lifting the Moratorium on Local Telecommunications Infrastructure
Licence
Expansion of the Portfolio of Access Services
Linking of Networks to One Another
Recommendations Relating to the Ordinance
Effect on Revenues of BT&P
From the Paper
"The term, "broadband," comes from the words, "broad bandwidth," and is used to describe a high-capacity, two-way link between an end user and access network suppliers that are capable of supporting full-motion, interactive video applications. Broadband is also the term that is used to describe ICT-infrastructures with a very large capacity. In this context, bandwidth considerations mean that implementing VoIP is not as straightforward as deploying other types of network applications."
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Voice Over IP, 2004.
Explains this technology, which enables users to speak over the Internet.
1,050 words (approx. 4.2 pages), 6 sources, APA, $ 36.95
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Abstract
'Voice over IP' is a term used in IP telephony for a set of facilities that manages the delivery of voice information using the Internet Protocol (IP). The paper explains that this technology involves sending voice information in digital form in discrete packets rather than in the traditional circuit-committed protocols of the public, switched telephone network. The paper discusses the major advantages of VoIP and Internet telephony, including the fact that they avoid the tolls charged by ordinary telephone services.
From the Paper
"Not surprisingly, given the advantage of VoIP, long-distance telephone service providers have taken measures to impede its progress. For example, in 1996, they petitioned the Federal Communications Commission (FCC) to ban phone calls over the Internet even though a regulation-free Internet was the stance of the FCC, That petition was dropped but a similar one resurfaced in the U.S. Congress in 1998. The general argument has been that VoIP should be seen as a telecommunications service rather than as an information service and should therefore be a regulated service."
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