| Papers [1-15] of 100 :: [Page 1 of 7] | | Go to page : 1 2 3 4 5 6 7 —> | Search results on "PUBLIC SERVICE PROFESSIONALISM": |
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The Public Service and Professionalism, 2002.
An annotated bibliography of the Canadian public service in terms of professionalism.
1,650 words (approx. 6.6 pages), 9 sources, $ 62.95
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Abstract
The senior Canadian public service was regarded as 'Mandarins' from 1935 to 1957. Today New Public Management (NPM) challenges that professionalism in the public service and the complimentary political ideology of neo-conservatism.
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Job Burnout among Public Service Professionals, 2004.
This paper is a proposed study to analyze job burnout among doctors, other health care professionals, lawyers, teachers, law enforcement, and social workers, as this has become a full-blown issue in the public service sector.
2,545 words (approx. 10.2 pages), 19 sources, APA, $ 77.95
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Abstract
This paper states that the objectives of this study are not only to identify what factors cause burnout in public service professionals, but also to determine if there is a correlation between using sick time and experiencing burnout. The author points out that the initial review of literature suggests (1) burnout is a serious problem; (2) job factors such as years of service, age, sex, type of work, depression, amount of client contact, overtime, low job satisfaction, and dissatisfaction with clients; (3) a correlation between sick time and burnout; and (4) burnout occurring at any time. The paper states that the study attempts to support each of these hypotheses through actual interviews with public service professionals and a review of additional literature.
Table of Contents
Introduction
The Problem
Hypothesis of the Study
Objective of the Study
Methodology
Scope and Delimitation
Definition of Terms
Literature Review
Basic Assumptions
From the Paper
"The desire to make a positive difference to other people's lives is the main reason why people chose to work in the public sector, according to the government's public spending watchdog. However, a report by the audit commission found that 42% of staff in health, local government, education and other public services cited the aim of helping others as the main or secondary reason for choosing their job. The report also revealed that 28% of public services workers had held a long-term ambition to enter their chosen profession, with a further 24% saying they considered the work inherently interesting. Former public services workers reported that stress was the single biggest factor in their decision to leave their job, with nearly 80% citing overwhelming bureaucracy, paperwork and government targets as the main reason for feeling under pressure. Nearly 70% blamed their stress on a lack of resources, while 65% cited excessive workloads, 56% on not being valued by the government, 55% on the pace of change within their profession, and 49% on not being valued by their managers."
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Service-Learning and Professional Writing, 2004.
Discusses the concept of service-learning and how to implement it at the university level.
1,750 words (approx. 7.0 pages), 5 sources, MLA, $ 56.95
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Abstract
This paper looks at the service-learning method of teaching professional writing skills and suggests that it is an effective way to teach students in an informative, engaging manner. Writing for non-profit business organizations is one of the ways suggested that universities can offer service-learning opportunities. The paper then explains, in greater detail, how this application of service-learning would work and points out that the student, university, faculty, and business will benefit from this type of arrangement, although the student is of primary concern.
From the Paper
"Service learning has become an integral part of educational curriculum from the youngest to the oldest learning populations. The challenge at a college level is to both instruct students in an informed and engaging manner and to offer opportunities for learning that hold the six tenets of service learning to heart; integrated learning, high quality service, student voice, civic responsibility, and reflection."
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"Managing the Professional Service Firm", 2006.
This paper reviews the suggestions and strategies in David H. Maister's "Managing the Professional Service Firm."
1,500 words (approx. 6.0 pages), 1 source, APA, $ 49.95
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Abstract
The writer of this paper examines and describes each chapter in David H. Maister's "Managing the Professional Service Firm." The book contains suggestions, business plans and strategies pertaining to the service industry. Topics covered in this paper include: Motivating employees and attracting new clients, marketing and maximizing profitability in a professional service firm.
From the Paper
"Chapter seven is titled with a warning to professional service firms: quality work doesn't mean quality service. Maister argues that quality service is as important as quality work, because both leave the client satisfied with the firm-client relationship. Maister offers the following formula: satisfaction equals perception minus expectation. If the client perceives that the service is at a certain level but expected a higher level of service, then that client will the dissatisfied."
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CrossTier.com: A Professional Services Firm, 2006.
A report for professional services firm, CrossTier.com, concerning its increasing focus on B-to-B e-commerce services.
2,923 words (approx. 11.7 pages), 6 sources, MLA, $ 86.95
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Abstract
This report focuses on B-to-B e-commerce professional services firm, CrossTier.com and its rebranding strategy aimed at moving the company wholly into the e-Business consulting and systems integration services sector. The paper also explains that CrossTier.com's product is a set of e-commerce solutions designed to help clients integrate and automate selling, service, procurement and other B-to-B processes. It describes how the product was developed as well as why the company has been so successful. The paper also concludes with some recommendations for the company's continued success.
From the Paper
"Located outside Washington, DC, in Virginia's growing High Technology Corridor, CrossTier.com is a privately held, rapidly growing e?Business consulting and systems integration professional services firm. Founded in 1990 as EJBell Systems, Inc., the company, which has been profitable since its inception, initially focused on custom networked application development and back?office integration services."
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Maryland-Professional and Business Services, 2006.
A review of the professional and business sectors of Maryland.
1,125 words (approx. 4.5 pages), 3 sources, $ 44.95
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Abstract
This document discusses Maryland's economy relative to the professional and business services sector. Maryland's economy is the perfect storm of requisite conditions that this sector needs in order to expand. Maryland has a large concentration of military and defense contractors, several free trade zone, international port access, and is within easy access to every major metropolitan center along the East coast. The paper concludes that the professional and business services sector is going to expand from its current 13% of the total to 15-17% within the next 3-5 years.
From the Paper
"Maryland has proven itself to be an attractive location for professional and business services companies to expand in, start up, or relocate to. It is very conveniently located along the Eastern seaboard of the United States and within reach of transportation to every major metropolitan area along the east coast. This location is important because, since professional and business services require a healthy presence of all industries it encourages a wide array of other businesses and enterprises as well (Maryland, 2006). Additionally, approximately 89% of the Maryland's population of 5.2m residents all reside within a single Consolidated Metropolitan Statistical Area (CMSA) which the census bureau uses to aggregate populations (Maryland, 2006). "
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Professional Services, Strategic Management, And Competing for the Future, 2002.
This paper addresses strategic management strategies, both traditional ones, and those proposed by Hamel & Prahalad in their management classic, Competing for the Future.
650 words (approx. 2.6 pages), 3 sources, $ 26.95
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Abstract
This paper addresses strategic management strategies, both traditional ones, and those proposed by Hamel & Prahalad in their management classic, Competing for the Future. The paper discusses how, as well as which, of these strategies should be applied in the professional services/consulting industry.
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EMSDS (Emergency Medical Services Daycare Service), 2004.
This paper is a business plan for EMSDS, Emergency Medical Daycare Services, a part-time daycare program that meets the challenging scheduling needs of firefighters and EMS professionals with similar scheduling limitations.
3,695 words (approx. 14.8 pages), 10 sources, APA, $ 102.95
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Abstract
This paper explains that the firefighter daycare center will provide a staff of qualified professionals, all of whom are certified with Early Childhood Education (ECE) diplomas, and, above all else, flexible and affordable. The author points out that the daycare will aspire to attract clientele, gain corporate and community sponsorship in an effort to reduce costs, and provide adequate services and seek out volunteers to help manage operating costs. The paper concludes that, in the event that EMSDS does not find adequate resources with which to conduct business in its first year, it will postpone arrangements to open approximately one year later. Charts.
Table of Contents
Introduction/Executive Summary
Vision
Situational Analysis
Market Demographics
Market Summary
Market Needs
Market Trends
Market Forecast/Growth
SWOT
Competition
Mission
Market Objectives
Marketing Mix
Pricing
Competition
Selling Methods
Financial Data
Breakeven
Implementation
Contingency
From the Paper
"The daycare industry is growing. The childcare services industry is one of the most rapidly growing markets, expanding in part due to accommodate the increasingly high demand for quality services. In 1999 the market for childcare services topped out at more than $3.5 billion. The market is expected to surpass $60 billion in revenues in the upcoming years, in part due to the fact that both parents typically are now working in the labor force. ?Child care expenses by households rose 15.7% between 1986 and 1999 alone?. ?Formal daycare service providers in 1999 earned revenues of approximately $1.8 billion, with expenses toping out at approximately $1.7 billion, leaving more than $96 million in profits for daycare providers?. The profit margin is approximately 5.3%."
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Advanced Universal Service, 2005.
Explores the need for universal service based on skills needed to compete in the Information Age and identifies key areas that public telecommunications policies should address in defining universal service for the future.
16,665 words (approx. 66.7 pages), 50 sources, APA, $ 249.95
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Abstract
This paper seeks to address whether access to relatively new telecommunications technologies such as the Internet and broadband should be covered by a redefinition of universal service-advanced universal service. This paper examines the concept of universal service from a historical perspective to evaluate its current regulatory status. It examines the needs and barriers to implementing advanced universal service, explains broadband technologies, looks at initiatives to help narrow the digital divide, explores policy objectives and finally makes recommendations for policy makers for basic and advanced universal service. This paper finds that universal service policies should continue to ensure access to basic Internet and that policy makers should continue to closely monitor the deployment of advanced telecommunications technologies to ensure equitable access by all citizens. It does not, however, recommend that advanced universal service be deployed at this time.
Table of Contents
Abstract
Introduction
Overview
Methodology
History of Universal Service
Initial Executive, Legislative, and Regulatory Environment in 1934
Deregulation and Universal Service Fund in 1996
Bill Introduction
Conference Committee
Passage of the Telecommunications Act of 1996
Section 254: Revision of Universal Service
Federal-State Joint Board on Universal Service
Public Interest Advocates
Section 706: Advanced Telecommunications Incentives
Need for Universal Service
Information Age
Economic Benefits
Digital Divide
21st Century Job Skills
Empowerment
Access as a Right
Broadband Technology Descriptions
Broadband
Cable TV Networks
Digital Subscribe Line: xDSL
Fiber Access Networks: FTTx
Wireless Access Networks
Applications
Internet Access
Video-Conferencing
Video on Demand
Near Video on Demand
Digital Television
Barriers to Advanced Universal Service
Opposing Arguments
Executive, Legislative and Regulatory Climates
Monopoly vs Competitive Environment
Emerging Policy Arenas
Current Initiatives
Public
Next Generation Internet
The President's National Information Infrastructure Advisory Council
Department of Education
Department of Commerce
National Science Foundation
Department of Agriculture
Universal Service Administrative Corporation
Department of Housing and Urban Development
Private
OpenNET Coalition
AT&T
IBM
Partnerships
Presidential Advisory Committee
The Benton Foundation
Family Technology Resource Centers
Policy Objectives
Access
Standards
Competition
Content
Positive Outcomes
Negative Outcomes
Options
Option A
Option B
Option C
Recommendation
References
From the Paper
"Section 254 of the Telecommunications Act of 1996 not only reaffirms the central importance of universal service in telecommunications, but it has vastly expanded the concept. The FCC is charged with assuring that all rates for universal service are just, reasonable, and affordable, not just the rates for interstate service. The word "affordable" had not been used before this legislation, but the 1996 Act introduces the concept of affordability directly and explicitly into national policy. The 1996 Act expands the services to which the universal service concept applies and institutes a formal process for expanding the definition of universal service over time. Although access to the network for high-cost areas and low-income consumers has been supported for years, the 1996 Act explicitly requires this policy and requires that it be implemented with specific and predictable mechanisms, in the form of contributions from all providers of telecommunications services to support universal service. A whole new range of institutions has been identified as having a role in universal service policy."
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Service Oriented Architectures (SOA), 2006.
This paper is a literary review of the construction, advantages and disadvantages of service oriented architectures (SOA).
14,880 words (approx. 59.5 pages), 22 sources, APA, $ 249.95
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Abstract
This paper explains that service orientation architectures are required because of the significant increase in the amount of data and information, which companies and organization have to handle, and a substantial increase in the complexity of the technologies, which store this information received from a multiplicity of sources. The author points out that the methodology behind SOA identifies software architectures in a more refined manner by placing greater focus on the exchanges amongst large software components. The paper relates that the method of service orientation emphasizes re-usability by separating the interface to an operation from its internal implementation.
Table of Contents
Introduction
Rationale for the Study
Background Information: Impact on the Information Architecture
Problem Statement
Research Questions
Glossary of Terms
Service Oriented Architectures
Benefits to Enterprises
Approaches to Integration
Principles of SOA
Share a Formal Contract
Loosely Coupled
Abstract Underlying Logic
Composable
Reusable
Autonomy of Services
Stateless Services
Discoverability of Services
XML Structure
Technologies: XML and Web Services
Web Services
Approaches to Service Enablement
Service Proxies
Service Adapters
Implementation and Management of SOA
Unified Information Views
Data Sources
Data Transformations and ESB
ESB
Access, Security and Security Integration
Integration with Enterprise Security
Discussion and Conclusions
From the Paper
"Although Service Oriented Architectures have become popular in recent years, the majority of enterprise architectures are not enabled for service-orientation. Businesses will therefore have to alter their enterprise architectures in order to benefit from the advantages of service orientation - a flexible, extensible, and evolvable architecture. The research will investigate ways of enabling enterprise architectures for service orientation and how an enterprise wide adoption will impact on it. The research will also address issues such as SOA integration principles, data sources and transformations, access and security and integration."
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Changes in the Human Service Field, 2001.
An examination of the changes required in the human service field as society advances to the 21st century.
585 words (approx. 2.3 pages), 3 sources, $ 20.95
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Abstract
A look at the future changes in the human services field. The author examines the type of changes that are taking place today and that will take place in the future such as: ecological, social and technological changes. The author argues that these changes will bring about radical changes for the individual requiring the nature of counseling to change and adjust. The author discusses the changing role of the human services professional.
From the Paper
"The helping field, being relatively new, has a big future potential. Counseling as a profession has started to emerge tremendously and will continuously change as long as the society changes. Humanity is faced with a great chain of problems in the years ahead: increased population, scarce resources, global warming, just to name a few. As a result, population faces negative reactions and emotions. Counselors are in a great position to serve people in helping them face the new challenges. (Howard, 1992)."
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Service Quality Improvement Assessment, 2002.
An analysis of service quality determinants as applied through a important-performance matrix for a primary care clinic.
2,826 words (approx. 11.3 pages), 20 sources, MLA, $ 84.95
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Abstract
This paper comprises of a literature review to better understand the concept of service quality and thereafter focuses on a research survey regarding the determinants of service quality at a chain of primary care clinics. The paper identifies areas of improvement and mechanisms through which such improvements might be achieved. The results of the survey are analysed and paper concludes with recommendations to management.
Outline
Background
Literature Review: Service Quality Concepts
Service and Quality Definitions
Obstacles to Attaining Service Quality Improvements
Service Quality Model
Extended Marketing Mix
Conclusion
Research Methodology
Results and Discussion
Consumer Expectation-Management Perception Gap 1
Service Quality Specification Gap 2
Service Delivery Gap 3
External Communication Gap 4
Expected Service Versus Perceived Service Gap 5
Recommendations
Annexure One: References
Annexure Two: Research Process
Step 1: Define the Problem and Research Objectives
Step 2: Develop the Research Plan
Research Approach
Research Instrument
Sampling Plan
Limitations of the Research
Step 3: Collect the Information
Step 4: Analyse the Information
Step 5: Present the Findings
Annexure Three: Aggregated Data
From the Paper
"Quality in a service organisation is a measure of the extent to which the service delivered meets the customer's expectations. The nature of a service means that the customer is present in the delivery process. Both the service outcome, as well as the service process influences the perception of quality. The perceived quality can be aligned with a continuum unacceptable quality at one end and ideal quality at the other with graduations of quality in between. This implies that prior expectations are compared with actual service delivery and the service outcome and it is this comparison that leads to perceived quality."
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Books about Customer Service, 2008.
This paper compare two books "The Myth of Excellence" by F. Crawford and R. Mathews and "Branded Customer Service" by J. Barlow and P. Stewart, which address the complex customer service issues.
1,550 words (approx. 6.2 pages), 2 sources, APA, $ 50.95
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Abstract
This paper states that Barlow and Stewart's "Branded Customer Service" does an adequate job of exploring the relationship between customer service and branding; however, Crawford and Mathews' "The Myth of Excellence" is a much more insightful and provocative study of advanced service management today. The author points out that Barlow and Stewart state that, in order to add value to a brand, the modern business enterprise must focus first and foremost upon customer service. The paper relates that Crawford and Mathews study the importance of customer service from not only a business perspective but also a cultural, social and psychological context. The author stresses that the central concepts of Crawford and Mathews are the values, which they argue, consumers are seeking in their relationships with modern businesses: clarity, ease, certainty and trust.
From the Paper
"Consider, for example, the common business practice of "high-low" pricing to sell new inventory at a higher price, and they radically discount it at sale prices later. The authors note that consumers began to become "suspicious" of this pricing strategy in the 1960s so that today: "The real problem with the traditional high-low method of pricing is that consumers simply don't trust it. They don't feel they're being rewarded at the lower sale price but, rather, that they're screwed at the higher regular price." The authors use this insight to explain the extraordinary popularity of the Every Day Low Price philosophy of the most successful retailer on the planet: Wal-mart."
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Successful Customer Service, 2005.
This paper discusses efficient and successful customer service and provides a book report of 'Raving Fans: A Revolutionary Approach to Customer Service' By Ken Blanchard.
675 words (approx. 2.7 pages), 1 source, $ 26.95
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Abstract
In this paper, the writer discusses that in making adjustments and adaptations to the particular business environment, the Area Manager has learned how to process customer service with the success and reliability that consistency offers. The writer points out that this is the final premise of 'Raving Fans: A Revolutionary Approach to Customer Service' by Ken Blanchard. The writer looks at how Blanchard presents a plot related to developing success and consistency in customer service relations in the business community.
From the Paper
"This book report will evaluate and understand customer service in 'Raving Fans: A Revolutionary Approach to Customer Service' By Ken Blanchard. Through realizing the three aspects of vision, customer needs, as well as incremental steps needed to apply these criterion in customer relations, Blanchard reveals the secrets of success for "Raving Fans" or customers. By analyzing the character of the golfer in relation to his fairy godmother, there is a storyline that reflects all of these principles in presenting a solid forum for customer service excellence. The first aspect of vision, is essential the lesson that the fairy godmother, Charlie, presents to an "Area Manager", whom she sponsors."
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Service Design, 2002.
This essay discusses service design and explains product or service design for businesses.
910 words (approx. 3.6 pages), 3 sources, APA, $ 32.95
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Abstract
A discussion of product and/or service design which is vital to the success of any business. It explains how service design enables a business to stay competitive by improving quality. It details the important elements of product/service design from a workflow perspective,and for process examination and integration. It includes examples of companies that provide business software solutions such as: Centra, TrainNet and more.
From the Paper
"Centra (NASDAQ: CTRA) is the leading provider of business software solutions for live eLearning and real-time collaboration. It has an undisputed track record of helping millions of users to increase revenue and improve overall business performance. Centra provides Web collaboration solutions that enable the delivery of information in a variety of live and self-service formats (Business Wire 2002). It also helps add value through unmatched capabilities to capture interactions and content, personalize and manage this information, and instantly re- use it across the enterprise. Hundreds of global organizations that span across every industry and market sector choose Centra, including Exxon Mobil, Cadbury Schweppes, Citigroup, AT&T, Procter & Gamble, and Nationwide Insurance."
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