| Papers [1-15] of 100 :: [Page 1 of 7] | | Go to page : 1 2 3 4 5 6 7 —> | Search results on "PATIENT SATISFACTION": |
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Patient Satisfaction, 2007.
A study identifying and measuring the dimensions of patient satisfaction within a qualitative research methodology framework.
3,790 words (approx. 15.2 pages), 17 sources, MLA, $ 104.95
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Abstract
This study aims to identify, from a qualitative perspective, those components of healthcare that are related to patients' perception of quality of care and how these relate to their overall satisfaction. The paper also aims to determine whether a quantitative component is required to complete the analysis in a comprehensive fashion. The paper then reviews relevant peer-reviewed and scholarly literature to support its conclusions.
Table of Contents:
Review and Discussion
Background and Overview
Measuring the Dimensions of Patient Satisfaction
Dimensions of Patient Satisfaction
Qualitative versus Quantitative Patient Satisfaction Surveys
Five Characteristics of Effective Quantitative Research
Conclusion
From the Paper
"The bad news is that while qualitative patient satisfaction surveys represent a low-cost and generally effective and efficient method of collecting a great deal of relevant information in a fairly short period of time, the method has its limitations. For instance, Maruish (2004) reports that the return rates for qualitative patient satisfaction surveys that are mailed to healthcare consumers are typically low, in some cases so low as to limit the representativeness of the data that is received. Furthermore, there is no method available to objectify or validate the patients' perceptions of change due to treatment, particularly because the reported degree of change tends to be overstated; patient satisfaction surveys also provide researchers with scant information related to symptomatic change, and the resulting data is not available to help address problems that may occur during the patient's initial treatment (Maruish, 2004)."
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Locus of Control and Life Satisfaction of Caretakers of Alzheimer's Patients, 2002.
A study to see the connection between internal locus control and life satisfaction of Alzheimer patient's caretakers.
2,502 words (approx. 10.0 pages), 13 sources, APA, $ 76.95
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Abstract
The purpose of this study is to determine if a higher internal locus of control would predict a higher level of life satisfaction for caretakers of Alzheimer's patients. The subjects in the present study are 50 male and female caretakers of Alzheimer's patients, who volunteered from a local treatment center. Subjects responded to two test instruments: the Belief in Personal Control Scale and the Satisfaction With Life Scale.
Results of the simple regression analysis used, statistically validate the hypothesis. The predictability index demonstrated that as levels of locus of control increased, levels of life satisfaction increased. Implications of this research are that since caretakers tend to be happier when they feel more in control, social workers and other health practitioners striving to increase this tendency, would provide greater assistance to this population.
Table of Contents:
Introduction
Problem Statement
Literature Research
Methods Report
Summary Discussion
Conclusion
From the Paper
"Caregiving responsibilities or perceived responsibilities result in stress. The caregiver's relationship to the patient has been a factor found to influence service utilization, and therefore stress levels. For example, caregiver's who are children, rather than spouses, tend to use institutional options more often. When institutions are not used, the constant vigilance necessary as well as the mounding fear, become a burden to the caretaker, which may further result in reactions of guilt and shame. Thus perceived responsibilities and perceived possible solutions are factors in caretaker's stress levels (Ganzer & england, 1994, pp. 174-180)."
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Patient Anxiety and the Hospital Emergency Room, 2005.
An analysis of American emergency room care and patient satisfaction.
1,800 words (approx. 7.2 pages), 5 sources, $ 71.95
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Abstract
The paper analyzes how the 1989 case of Ryan White, a patient who was given an AIDS contaminated blood transfusion in an emergency room, subsequently causing his death, began to create a growing anxiety for patients relating to emergency room care. The paper further analyzes how the United States will face a serious nursing and physician shortage in the next decade because of an increase in retirements; job dissatisfaction; and the aging 70 million members of the baby boomer generation. The paper concludes that Americans have reason to wonder if the care that they will receive in hospital emergency rooms will be adequate.
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Job Satisfaction and Productivity in Nursing, 2005.
Defines job satisfaction and looks at how job satisfaction and productivity relate to nursing retention.
1,224 words (approx. 4.9 pages), 6 sources, APA, $ 41.95
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Abstract
This paper examines job satisfaction in nursing and the health care field. Once the definition of job satisfaction is determined, the paper examines how to improve one's personal satisfaction in the nursing field by examining why someone chooses the nursing profession and why they choose to stay. Productivity is then examined to determine how it affects job satisfaction.
From the Paper
"The future health care work environment will pose some significant challenges for employers and employees" (p.17). Job satisfaction, motivation, productivity, and retention are important in any profession. Nurses believe it is uncommon for the profession to experience these problems because of the current nursing shortage in the United Sates. Many nurses feel blessed to have chosen a profession that gives them personal and professional satisfaction everyday, and not in the monetary sense. Motivation and productivity is an economic aspect in the nursing profession."
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Leisure and Life Satisfaction, 2005.
A study on the recreation and leisure habits of Korean college students and how this aspect of their lives interrelates to their general life satisfaction.
8,120 words (approx. 32.5 pages), 13 sources, APA, $ 174.95
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Abstract
This study researches and examines specifically the relationship that exists between leisure time and life satisfaction experienced among Korean college students. This study asks the questions (1) What are the degrees of leisure participation, leisure satisfaction and life satisfaction of male and female college students in Korea?; (2) What are the differences of leisure participation and life satisfaction of college of college students in Korea in relation to specific factors that impact this relationship?; and (3) How, if indeed it is, is the individual's self-esteem interrelated to leisure time and life satisfaction of college students in Korea? The method of this study is through conduction of review of available peer reviewed literature. Findings of this study show that it is the perception of the student in relation to accomplishment, time management skills and other relating factors of self-perception that greatly influence the enjoyment of leisure time by the college aged student in Korea more so than any other cultural, societal, governmental, health-related, financial, or any other known factor that causes an impact on leisure and as well that the self-perception of the student which colors the experience of leisure colors the experience of satisfaction in life as well.
Table of Contents
Introduction
Key Terms
Limitations of the Study
Need for the Study
Variables Related to Life Satisfaction & Theoretical Framework
Literature Review
Findings of the Study
From the Paper
"Colleges in Korea consist of 16 national and public colleges and 142 private colleges. Since establishment of the first in 1979 the number has grown to 158 and total enrollment is stated to be 591,594 as of the year ending 2003. College in Korea has the express stated purpose of producing "middle-level technicians equipped with a solid base in both theories and practical skills. Their specialized courses are grouped into technical, agricultural, fishery, nursing, sanitation, home economics, social practice, arts and athletics." Of all students enrolled 96 percent of the students are enrolled in private schools. College admission quota represents 39.7 percent of all higher education in Korea as of 2003. "
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Job Satisfaction of Principals, 2005.
A thorough literature review of factors which influence the job satisfaction of principals.
6,541 words (approx. 26.2 pages), 22 sources, MLA, $ 150.95
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Abstract
This literature review gathers data to help determine the level of job satisfaction among school principals. The data for this study is collected from information obtained in a literature review of both current and earlier studies and reports that illustrate factors that affect the level of job satisfaction for school principals. The research attempts to demonstrate that the following factors can affect a principal's level of job satisfaction. It points out that these factors include, but are not limited to, location and demographics of the school, principal-teacher relationships, principal-student relationships, principal-parent relationships, community's attitude towards the school, gender, wages and benefits. The secondary purpose of this review examines some theories and concepts about job satisfaction in general.
Literature Review
Theories of Job Satisfaction
Job Satisfaction Among Principals
Sources
From the Paper
"Basically, job satisfaction is about liking your job and finding fulfillment in what you do. It combines an individual's feelings and emotions about their and how their job affects their personal lives. There is no one definition that sums up job satisfaction but there are many theories on what contributes positively or negatively to those feelings.
Stemple (2003) notes that "Today the classic theories of Maslow (1943), Herzberg (1968), and Vroom (1964) on job satisfaction are the basis for much of the modern day studies. These classic theories have served as a basis for the evolution of job satisfaction research and have served as a springboard for research inside and outside the field of education. Because these classic theories have transcended into the field of education, from a historical perspective, it is important to look at the classic theories of job satisfaction. In their book on theories of job satisfaction, Campbell, Dunnettee, Lawler, and Weik (1970) divide the present-day theories of job satisfaction into two groups, content theories which give an account of the factors that influence job satisfaction and process theories that try to give an account of the process by which variables such as expectations, needs, and values relate to the characteristics of the job to produce job satisfaction. Maslow's (1943) Needs Hierarchy Theory and its development by Herzberg into the two factor theory of job satisfaction are examples of content theory. Equity, fulfillment and Vroom's (1964) expectancy theory are examples of process theory."
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Job Satisfaction in Unions, 2002.
Examines the relation of job satisfaction to union involvement.a
2,150 words (approx. 8.6 pages), 2 sources, $ 80.95
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Abstract
Job satisfaction is one of those terms that might mean different things to different people. For some, there is no satisfaction in any kind of work. For others, all their personal dignity comes from their job. We can measure job satisfaction in terms of money, benefits, pension schemes, holiday bonuses. We can measure it in terms of the status the work confers on us or in the satisfaction we gain in performing a task well. A good employer will, of course, care about all of these issues. Productivity is, however, their main responsibility. At times, this sets up a conflict between a worker's job satisfaction and employers' needs. This then is when unions appear most necessary. Their stated goal is to assure worker's rights and create a decent working environment. Thus, job satisfaction does have an impact on union membership.
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Past Prejudice and Life Satisfaction, 2005.
This paper discusses the relationship between past prejudice, racism and discrimination and life satisfaction in African-Americans.
10,005 words (approx. 40.0 pages), 47 sources, APA, $ 202.95
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Abstract
This paper explains that racism has long term effects, which can impact directly the life satisfaction of African-Americans; life satisfaction is an assessment of overall conditions of existence as derived from a comparison of an individual's aspirations to his or her actual achievements. The author identifies six main types of discrimination: 1) Historical/persistent prejudice, 2) social paranoia, 3) persistent prejudice pain, 4) discrimination denials, 5) historical fear, and 6) historical bias. This paper explains that, throughout history, the color of a person's skin and other physical characteristics provided a means for easy classification.
Table of Contents
Introduction
Prevalence
What is Prejudice?
Slavery
Racial Inequalities
Is It Genetic or a Learned Behavior?
Long-Term Effects of Prejudice
The O.J. Simpson Trial
The Burning of Black Churches
Six Types of Discrimination
Life Satisfaction
Adult Life Satisfaction - Terms and Concepts
African Americans and Life Satisfaction
Relationship between Black Identity Development and Life Satisfaction
Research Question
From the Paper
"The American justice system prides itself for being color blind, yet more than half of the prison population is made up of black men or women, accounting for one million individuals in prison. African Americans make up only fourteen percent of all drug users in America, yet constitute thirty-five percent of all drug arrests, fifty-five percent of all drug convictions, and seventy-five percent of all drug admissions for drug offences. Statistically, more than eight out of every ten African Americans males will be arrested at some point in their lives. The pattern of racial bias in these statistics has been confirmed by the research of the US Commission on Civil Rights. Marable (2000) believes that racial stereotypes among African Americans as violent, aggressive, hostile, and short-tempered influence white judgments about crime. It is commonly believed that judges are inclined to give black and Latino defendants more severe judgments of guilt and lengthier prison sentences than whites who commit identical crimes."
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Customer Satisfaction Processes, 2008.
Examines extensively customer-centricity and customer and employee satisfaction in organizational structures and processes.
11,520 words (approx. 46.1 pages), 51 sources, MLA, $ 225.95
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Abstract
This paper explains that customer-centricity as a concept is applicable to virtually every area of the business paradigm. The paper also points out that customer satisfaction, as determined by many quantitative and qualitative factors, is the primary measure of the successful customer-centric organization.The paper further emphasizes that customer satisfaction and employee satisfaction can be seen as two sides of the same process. The paper then looks at ways that various companies utilize a consumer-centric approach that encourages the testing of new or amended policies in real-world situations.
Table of Contents:
Introduction
Customer Satisfaction and Total Quality Management
Customer Relations: Caring for the Customer as a Unique Individual
Marketing Programs
Sales Automation
Support/Services Automations Software
Employee Satisfaction
Working Environment and the Happy Employee
Good Customer Service and Treating Employees Fairly
Human Resources Management
Business Intelligence
Conclusion
From the Paper
"As computer manufacturers, Acer, and companies like it, would probably appreciate the electronic help that has become available in recent years within the field of customer relations. In today's business world, customer-centric organizations may take advantage of applications that are specially designed to handle the overall problems of customer relations. Customer Relationship Management, or CRM, software consists of programs designed to serve the needs of a company's customers - wherever those customers might be found."
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Customer Satisfaction, 2004.
An analysis of how a high customer satisfaction rate is essential to profitability.
3,071 words (approx. 12.3 pages), 8 sources, MLA, $ 89.95
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Abstract
This paper examines how it can generally be agreed that profitability is the overall result that companies seek. However, the business literature rarely describes a company as being focused on profitability. The paper looks at how business literature increasingly focuses on meeting customer?s needs and achieving customer satisfaction and how this leads to the question of the link between profitability and customer satisfaction. An investigation of this issue shows that the two are linked where profitability depends on achieving high customer satisfaction rates. In the end, the focus on customer satisfaction makes sense, since this focus is a means for the company to achieve profits.
Outline
Back to the Basics of Business
The Role of the Customer in the Current Business Environment
The Advantages of Adding Value
The Competitive Advantage of Customer Satisfaction
From the Paper
"In considering any issue related to business, it is easy to get lost in the theory and to fail to recognize the very basis of conducting business. Getting back to the basics can be critical in gaining a clear understanding of the issues. This is especially relevant to the current topic with its focus on customer satisfaction and profitability. The first basic aspect of business that is important is that a business exists to make profits. The next question that this raises is how a business makes profits. The answer to this is that a business makes profits when customers buy the business?s product or service. Without customers handing over their money to the business, a business cannot make money. In this way, attracting and keeping customers is crucial to a business, with these activities all part of the marketing function."
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Job Satisfaction, 2002.
A discussion of the factors affecting job satisfaction of administrative staff in the community college environment
1,186 words (approx. 4.7 pages), 10 sources, MLA, $ 40.95
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Abstract
This paper examines how today, jobs for ambitious and spiritually aware individuals do not only mean receiving a satisfying paycheck. Through a literature review, it looks at how job satisfaction is determined by various other factors and why today all the community colleges worldwide face the challenge of motivating their administrative staff, boosting their morale and maintaining high levels of job satisfaction among their administrative staff including managerial and executive members. It shows how the constant lack of interest in the job results in an alarming decrease in the degree of job satisfaction and ineffective leadership which directly affects the production level. It analyzes some ways of increasing job satisfaction of the administrative staff, the role of the community college chairperson and the attitude of the faculty and the CAOs in the community college environment which affects the job satisfaction of the administrative staff.
From the Paper
"On the same account, Coats (2000) investigated the impact of departmental chairperson?s interpersonal comportment on the directly proportionate leadership effectiveness and the related job satisfaction of the administrative staff. Research indicated that successful community college chairpersons believed in establishing and maintaining cordial relationships with their admin staff as a means to accomplish challenging working milieu and highly contented and motivated workforce (Coats, 2000, p. 773- 783). Another study indicated that the job satisfaction of the presidents that is the top management determines the job satisfaction of the administrative staff in the community college ambience. Thereupon, uninterrupted communication lines must be present and justified needs of the community college presidents must be promptly answered in order to have a successful, motivated environment (Evans, G., Jr., & Honeyman, D., 1998, p. 47- 48)."
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Customer Satisfaction at Marina Mall, 2006.
This paper researches the subject of customer satisfaction at the Marina Shopping Mall.
10,318 words (approx. 41.3 pages), 25 sources, MLA, $ 207.95
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Abstract
This work reports a study conducted relating to customer satisfaction levels at the Marina Mall. This article conducts the study through the instrument of a survey/questionnaire which asks 300 respondents, 150 male and 150 female, questions relating to different aspects of the mall in the areas of design, service, atmosphere, quality, selection, variety, products, and sales people, as well as parking and time preferences for visiting the mall. This research is a qualitative and quantitative nature exploring the preferences of respondent/consumers to a variety of questions concerning the various elements of the retail establishment that the review of literature in this study reveals as 'key' considerations for consumers related to retail shopping and entertainment or 'mall' establishments. Findings in this study include gender differences in the types of shops, food establishments, entertainment, etc. however, the Marina Shopping Mall is rated by the respondent/consumers participating in this study as having satisfied their expectations in most areas and totaling a majority percentage as well.
Outline:
Abstract
Introduction
Definition of the Problem
Bigger "Mega' Centers Customer-Preferred
Branding and Image are One-in-the-Same
Lack of Effective Planning Leads to Irrational Development Patterns
Teens, Preferences and Satisfaction Attributes of Shopping Malls
Gender-Focused Research and Customer Satisfaction Variables
Successful Pricing-Strategies
Store Design and Customer Satisfaction
Internet Shopping and the Impact on Traditional Store Shopping
Design of Shopping Mall (Location and Design Factors)
Summary of Review of Literature
Methodology
Instrument of Study
Data Collection and Analysis
Questions of the Study
Overview of Survey/Questionnaire
Data Analysis
Data Analysis, Findings & Conclusion
Findings of the Study
Conclusion
Recommendations for Further Research
From the Paper
"There is a considerable body of existing literature reporting studies that had as the main focus the consumer's preference of retail format. However, among this body of work limited examples of research exists that incorporate the role that demographics play in relation to choice of format in retail business. Location has been the focus of previous study as have patterns of product purchase, the potential for business at specific retail sites as well customer satisfaction and loyalty. This study has utilized an exploratory approach and has as its aim in part to characterize six major age cohort groups in terms of their preferences for retail formats."
"This study further divides these six groups into two major categories of male and female with each group containing three separate age groups. Through data analysis of these groupings by gender this study aims to understand the preference of the average consumer in relation to the Marina Shopping Mall."
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Distinction between Satisfaction and Service Quality, 2005.
An investigation into the quality of tourism and the satisfaction of its customers.
1,697 words (approx. 6.8 pages), 31 sources, MLA, $ 55.95
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Abstract
This paper attempts to shed light on the issue of the quality of tourism and the satisfaction of tourism customers. In an effort to better understand this issue, the paper examines the difference between satisfaction and service quality from a global vs. transactional viewpoint. The paper also looks at how differences in comparison standards and actual experiences also affect the satisfaction of tourism customers and the quality of service.
Difference between Satisfaction and Service Quality Based on Global vs.
Transactional Viewpoint
Differences Based on Comparison Standards
Differences Based on Actual Experiences
Differences Based on Other Factors
Conclusion
From the Paper
"Tourism, as an industry that transcends several other industries in their own right, is difficult to quantify. Added to that, there is the problem of the consumer. Because of the variety of inputs to any tourist experience (Cater, 1995, p. 20+), and the variety of experiences a tourist may bring to travel, what constitutes quality for one tourist in one situation will be very different from what constitutes quality for another in the same or a different situation."
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Customer Satisfaction in Chinese Realty, 2006.
Research concerning customer satisfaction in Chinese realty.
12,100 words (approx. 48.4 pages), 43 sources, MLA, $ 233.95
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Abstract
In recent years, researchers have contributed different causes as responsible for the success of a country's economic system, and as a result, differing models for economic growth suggest multiple possible paths for success. The world is changing fast, and China is now an important part of the global economy. One of the aspects most notable in China's economy is the rapid growth of the real estate industry. To date, while there has been much research conducted in marketing and customer satisfaction in general, the research concerning customer satisfaction in Chinese realty is lacking. New research studies in this area must focus on whether or not it is suitable to implement customer satisfaction into the current real estate industry in China. This research focuses on two studies measuring customer satisfaction in the real estate industry, discuses the implications of the data results, and offers recommendations toward much-warranted improvements in this area, if China is to continue at its current intense growth pace.
Abstract
Executive Summary
Introduction
Statement of the Problem
Literature Review
Background and Methodology of Proposed Research
Design
Proposed Data
Collection
Research Findings
Future Research
Conclusion
Bibliography
From the Paper
"In recent years, the value of Chinese realty has undergone many changes and periods of substantial growth unprecedented by previous growth patterns. As a result, one could theorize that real estate consumers' expectations and requirements have increased as a result of this heightened growth. To date, while there has been much research in marketing and customer satisfaction in general, the research concerning customer satisfaction in Chinese realty is lacking. Research such as this is crucial in determining whether or not it is suitable to implement customer satisfaction into the current Chinese realty business. Customer satisfaction is an essential factor in marketing practice, as satisfaction is a person's feelings of pleasure or disappointment resulting from comparing a product's perceived performance (or outcome) in relation to his or her expectations (Kotler, 2003). According to Drucker (1954), the principal purpose of a business is to create satisfied customers. Similarly, increasing customer satisfaction has been found to lead to higher future profitability (Anderson et.al., 1994). In order to maintain this substantial growth in Chinese real estate, customer satisfaction must be increased, or at the least, maintained. Research by Rust et.al (1997) supports this standard by relating lower costs to defective goods and services. Due to the increasing competition existing in the Chinese realty business, customer satisfaction has become one essential point from both the customers' goodwill perspective and an organization's profits."
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Customer Satisfaction, 2004.
An investigation of the importance of customer satisfaction in the administration of automobile insurance claims.
3,114 words (approx. 12.5 pages), 12 sources, MLA, $ 90.95
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Abstract
Given the fact that the majority of motorists in the United States will eventually experience some type of vehicular accident during the course of their driving careers, the question of what factors are perceived as ensuring customer satisfaction in policyholders becomes critically important. This paper provides an examination of the importance of ensuring customer satisfaction in the settling of claims in the auto insurance industry. The paper presents research, which illustrates that, while some people may believe that only monetary compensation for such claims is the path to customer satisfaction, the reality is that an abundance of little things, such as promptly answered telephone calls or emails, a consistent demonstration of courtesy and respect, and a recognition that the individuals pursuing claims or responding to them are undergoing a stressful and emotional period in their lives, contribute greatly to the perception of customer satisfaction during the claims resolution process.
From the Paper
"The costs associated with injuries resulting from automobile accidents are the most numerous and costly of all personal injuries in North America today (Dewees, Duff & Trebilcock, 1996, p. 15). In 1989, approximately five million Americans experienced auto-related injuries, 47,000 of which were fatal; the statistics for Canada were not quite so bad, but were still grim with more than 200,000 people being injured in motor vehicle accidents in 1985 and more than 6,000 fatalities (Dewees et al., 1996). The costs associated with these injuries are staggering; the economic costs such as medical expenses, wage losses, and other out-of-pocket expenses of automobile injuries in the United States have been estimated to have totaled $50 billion, with another estimate assessing the costs at $74.2 billion per year as the 1990s closed. "Further, despite steady decreases in the annual number of traffic fatalities in Canada and the United States since the mid-1970s, injury insurance costs have risen sharply during this period, increasing by about 140% in the United States from 1977 to 1987" (Dewees et al., 1996, p. 15)."
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