| Papers [1-15] of 100 :: [Page 1 of 7] | | Go to page : 1 2 3 4 5 6 7 —> | Search results on "MEANING SERVICE": |
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Means-Testing in Health Service- A Report, 2008.
A report for the Scottish executive on the recommendation of the proposal to introduce means testing for the provision of personal care for elderly people in Scotland.
1,138 words (approx. 4.6 pages), 2 sources, APA, $ 39.95
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Abstract
This paper presents a report, written by a leading academic in the field of social policy, on means-testing for the elderly in Scotland. In the report, the author recommends that means-testing for the purposes of care for elderly people should be introduced in Scotland. More specifically, the author argues that, in terms of increasing costs, growing demand, and opposition to increased taxation, it is quite simply unrealistic to proceed with free personal care for the elderly.
Outline:
Introduction
Recommendation
Elderly Paid Taxes
Conclusions
From the Paper
"It can also be argued that since wages are going up that people could afford to pay increased taxes. People should not care about paying increased taxes, this argument continues, as it would be helping other members of the community including the elderly. However, if taxes were to rise this could cause an outcry as people are increasingly reluctant to pay such increased taxes. More and more people, realising that the state retirement pension is becoming relatively less valuable, are coming to rely more on occupational and private pensions. So the argument that taxation should be increased to fund free personal care for the elderly is quite unrealistic in the present day and age. The vast majority of people today entering the labour force today accept that they are going to have to take responsibility for providing for themselves in their retirement and would be wholy opposed to any significant increase in taxation. "
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EMSDS (Emergency Medical Services Daycare Service), 2004.
This paper is a business plan for EMSDS, Emergency Medical Daycare Services, a part-time daycare program that meets the challenging scheduling needs of firefighters and EMS professionals with similar scheduling limitations.
3,695 words (approx. 14.8 pages), 10 sources, APA, $ 102.95
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Abstract
This paper explains that the firefighter daycare center will provide a staff of qualified professionals, all of whom are certified with Early Childhood Education (ECE) diplomas, and, above all else, flexible and affordable. The author points out that the daycare will aspire to attract clientele, gain corporate and community sponsorship in an effort to reduce costs, and provide adequate services and seek out volunteers to help manage operating costs. The paper concludes that, in the event that EMSDS does not find adequate resources with which to conduct business in its first year, it will postpone arrangements to open approximately one year later. Charts.
Table of Contents
Introduction/Executive Summary
Vision
Situational Analysis
Market Demographics
Market Summary
Market Needs
Market Trends
Market Forecast/Growth
SWOT
Competition
Mission
Market Objectives
Marketing Mix
Pricing
Competition
Selling Methods
Financial Data
Breakeven
Implementation
Contingency
From the Paper
"The daycare industry is growing. The childcare services industry is one of the most rapidly growing markets, expanding in part due to accommodate the increasingly high demand for quality services. In 1999 the market for childcare services topped out at more than $3.5 billion. The market is expected to surpass $60 billion in revenues in the upcoming years, in part due to the fact that both parents typically are now working in the labor force. ?Child care expenses by households rose 15.7% between 1986 and 1999 alone?. ?Formal daycare service providers in 1999 earned revenues of approximately $1.8 billion, with expenses toping out at approximately $1.7 billion, leaving more than $96 million in profits for daycare providers?. The profit margin is approximately 5.3%."
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Advanced Universal Service, 2005.
Explores the need for universal service based on skills needed to compete in the Information Age and identifies key areas that public telecommunications policies should address in defining universal service for the future.
16,665 words (approx. 66.7 pages), 50 sources, APA, $ 249.95
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Abstract
This paper seeks to address whether access to relatively new telecommunications technologies such as the Internet and broadband should be covered by a redefinition of universal service-advanced universal service. This paper examines the concept of universal service from a historical perspective to evaluate its current regulatory status. It examines the needs and barriers to implementing advanced universal service, explains broadband technologies, looks at initiatives to help narrow the digital divide, explores policy objectives and finally makes recommendations for policy makers for basic and advanced universal service. This paper finds that universal service policies should continue to ensure access to basic Internet and that policy makers should continue to closely monitor the deployment of advanced telecommunications technologies to ensure equitable access by all citizens. It does not, however, recommend that advanced universal service be deployed at this time.
Table of Contents
Abstract
Introduction
Overview
Methodology
History of Universal Service
Initial Executive, Legislative, and Regulatory Environment in 1934
Deregulation and Universal Service Fund in 1996
Bill Introduction
Conference Committee
Passage of the Telecommunications Act of 1996
Section 254: Revision of Universal Service
Federal-State Joint Board on Universal Service
Public Interest Advocates
Section 706: Advanced Telecommunications Incentives
Need for Universal Service
Information Age
Economic Benefits
Digital Divide
21st Century Job Skills
Empowerment
Access as a Right
Broadband Technology Descriptions
Broadband
Cable TV Networks
Digital Subscribe Line: xDSL
Fiber Access Networks: FTTx
Wireless Access Networks
Applications
Internet Access
Video-Conferencing
Video on Demand
Near Video on Demand
Digital Television
Barriers to Advanced Universal Service
Opposing Arguments
Executive, Legislative and Regulatory Climates
Monopoly vs Competitive Environment
Emerging Policy Arenas
Current Initiatives
Public
Next Generation Internet
The President's National Information Infrastructure Advisory Council
Department of Education
Department of Commerce
National Science Foundation
Department of Agriculture
Universal Service Administrative Corporation
Department of Housing and Urban Development
Private
OpenNET Coalition
AT&T
IBM
Partnerships
Presidential Advisory Committee
The Benton Foundation
Family Technology Resource Centers
Policy Objectives
Access
Standards
Competition
Content
Positive Outcomes
Negative Outcomes
Options
Option A
Option B
Option C
Recommendation
References
From the Paper
"Section 254 of the Telecommunications Act of 1996 not only reaffirms the central importance of universal service in telecommunications, but it has vastly expanded the concept. The FCC is charged with assuring that all rates for universal service are just, reasonable, and affordable, not just the rates for interstate service. The word "affordable" had not been used before this legislation, but the 1996 Act introduces the concept of affordability directly and explicitly into national policy. The 1996 Act expands the services to which the universal service concept applies and institutes a formal process for expanding the definition of universal service over time. Although access to the network for high-cost areas and low-income consumers has been supported for years, the 1996 Act explicitly requires this policy and requires that it be implemented with specific and predictable mechanisms, in the form of contributions from all providers of telecommunications services to support universal service. A whole new range of institutions has been identified as having a role in universal service policy."
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Service Oriented Architectures (SOA), 2006.
This paper is a literary review of the construction, advantages and disadvantages of service oriented architectures (SOA).
14,880 words (approx. 59.5 pages), 22 sources, APA, $ 249.95
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Abstract
This paper explains that service orientation architectures are required because of the significant increase in the amount of data and information, which companies and organization have to handle, and a substantial increase in the complexity of the technologies, which store this information received from a multiplicity of sources. The author points out that the methodology behind SOA identifies software architectures in a more refined manner by placing greater focus on the exchanges amongst large software components. The paper relates that the method of service orientation emphasizes re-usability by separating the interface to an operation from its internal implementation.
Table of Contents
Introduction
Rationale for the Study
Background Information: Impact on the Information Architecture
Problem Statement
Research Questions
Glossary of Terms
Service Oriented Architectures
Benefits to Enterprises
Approaches to Integration
Principles of SOA
Share a Formal Contract
Loosely Coupled
Abstract Underlying Logic
Composable
Reusable
Autonomy of Services
Stateless Services
Discoverability of Services
XML Structure
Technologies: XML and Web Services
Web Services
Approaches to Service Enablement
Service Proxies
Service Adapters
Implementation and Management of SOA
Unified Information Views
Data Sources
Data Transformations and ESB
ESB
Access, Security and Security Integration
Integration with Enterprise Security
Discussion and Conclusions
From the Paper
"Although Service Oriented Architectures have become popular in recent years, the majority of enterprise architectures are not enabled for service-orientation. Businesses will therefore have to alter their enterprise architectures in order to benefit from the advantages of service orientation - a flexible, extensible, and evolvable architecture. The research will investigate ways of enabling enterprise architectures for service orientation and how an enterprise wide adoption will impact on it. The research will also address issues such as SOA integration principles, data sources and transformations, access and security and integration."
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Books about Customer Service, 2008.
This paper compare two books "The Myth of Excellence" by F. Crawford and R. Mathews and "Branded Customer Service" by J. Barlow and P. Stewart, which address the complex customer service issues.
1,550 words (approx. 6.2 pages), 2 sources, APA, $ 50.95
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Abstract
This paper states that Barlow and Stewart's "Branded Customer Service" does an adequate job of exploring the relationship between customer service and branding; however, Crawford and Mathews' "The Myth of Excellence" is a much more insightful and provocative study of advanced service management today. The author points out that Barlow and Stewart state that, in order to add value to a brand, the modern business enterprise must focus first and foremost upon customer service. The paper relates that Crawford and Mathews study the importance of customer service from not only a business perspective but also a cultural, social and psychological context. The author stresses that the central concepts of Crawford and Mathews are the values, which they argue, consumers are seeking in their relationships with modern businesses: clarity, ease, certainty and trust.
From the Paper
"Consider, for example, the common business practice of "high-low" pricing to sell new inventory at a higher price, and they radically discount it at sale prices later. The authors note that consumers began to become "suspicious" of this pricing strategy in the 1960s so that today: "The real problem with the traditional high-low method of pricing is that consumers simply don't trust it. They don't feel they're being rewarded at the lower sale price but, rather, that they're screwed at the higher regular price." The authors use this insight to explain the extraordinary popularity of the Every Day Low Price philosophy of the most successful retailer on the planet: Wal-mart."
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Service Quality Improvement Assessment, 2002.
An analysis of service quality determinants as applied through a important-performance matrix for a primary care clinic.
2,826 words (approx. 11.3 pages), 20 sources, MLA, $ 84.95
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Abstract
This paper comprises of a literature review to better understand the concept of service quality and thereafter focuses on a research survey regarding the determinants of service quality at a chain of primary care clinics. The paper identifies areas of improvement and mechanisms through which such improvements might be achieved. The results of the survey are analysed and paper concludes with recommendations to management.
Outline
Background
Literature Review: Service Quality Concepts
Service and Quality Definitions
Obstacles to Attaining Service Quality Improvements
Service Quality Model
Extended Marketing Mix
Conclusion
Research Methodology
Results and Discussion
Consumer Expectation-Management Perception Gap 1
Service Quality Specification Gap 2
Service Delivery Gap 3
External Communication Gap 4
Expected Service Versus Perceived Service Gap 5
Recommendations
Annexure One: References
Annexure Two: Research Process
Step 1: Define the Problem and Research Objectives
Step 2: Develop the Research Plan
Research Approach
Research Instrument
Sampling Plan
Limitations of the Research
Step 3: Collect the Information
Step 4: Analyse the Information
Step 5: Present the Findings
Annexure Three: Aggregated Data
From the Paper
"Quality in a service organisation is a measure of the extent to which the service delivered meets the customer's expectations. The nature of a service means that the customer is present in the delivery process. Both the service outcome, as well as the service process influences the perception of quality. The perceived quality can be aligned with a continuum unacceptable quality at one end and ideal quality at the other with graduations of quality in between. This implies that prior expectations are compared with actual service delivery and the service outcome and it is this comparison that leads to perceived quality."
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The U.S. Civil Service, 2007.
This paper presents a historical overview of the U.S. civil service as an example of human resource management in public administration (PA).
3,540 words (approx. 14.2 pages), 31 sources, APA, $ 99.95
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Abstract
This paper explains that the 1871 Civil Service Commission report on the spoils system, which stated its moral debase, led to the
Pendleton Act of 1883, which created a merit-based system of employment for federal employees. The author points out that, in an environment where Americans remain unenthusiastic about government service because of low pay and a cultural anti-government feeling, the challenges to the civil service system include finding quality employees, increasing accountability and promoting a more democratic bureaucracy in which citizen involvement is the norm. The author emphasizes that the values of public administration are the quest for efficiency, increased accountability, social equity, empowering citizens during the discourse phase and ethics with honest and open government.
Table of Contents:
Introduction
Pre-Pendleton
Pendleton and the Growth of P.A.
Expanding Opportunity in Public Service
Now What
The Conservative Era and Civil Service
Civil Service in the 21st Century
Civil Service 2025
Conclusions
From the Paper
"NPR was one part of a larger organizational thrust by the Clinton administration. In 1993, Clinton/Gore passed the Government Performance and Results (GPR) Act. Clearly, the framing of the issues is indicative of the tenor of the times. The GPR mandated that each federal agency introduce a strategic plan by 1997. The effect of this measure was to limit organizations from being funded from year to year without accountability. Instead, each federal agency had to list outcomes and time lines in order to validate its existence."
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Successful Customer Service, 2005.
This paper discusses efficient and successful customer service and provides a book report of 'Raving Fans: A Revolutionary Approach to Customer Service' By Ken Blanchard.
675 words (approx. 2.7 pages), 1 source, $ 26.95
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Abstract
In this paper, the writer discusses that in making adjustments and adaptations to the particular business environment, the Area Manager has learned how to process customer service with the success and reliability that consistency offers. The writer points out that this is the final premise of 'Raving Fans: A Revolutionary Approach to Customer Service' by Ken Blanchard. The writer looks at how Blanchard presents a plot related to developing success and consistency in customer service relations in the business community.
From the Paper
"This book report will evaluate and understand customer service in 'Raving Fans: A Revolutionary Approach to Customer Service' By Ken Blanchard. Through realizing the three aspects of vision, customer needs, as well as incremental steps needed to apply these criterion in customer relations, Blanchard reveals the secrets of success for "Raving Fans" or customers. By analyzing the character of the golfer in relation to his fairy godmother, there is a storyline that reflects all of these principles in presenting a solid forum for customer service excellence. The first aspect of vision, is essential the lesson that the fairy godmother, Charlie, presents to an "Area Manager", whom she sponsors."
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Service Design, 2002.
This essay discusses service design and explains product or service design for businesses.
910 words (approx. 3.6 pages), 3 sources, APA, $ 32.95
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Abstract
A discussion of product and/or service design which is vital to the success of any business. It explains how service design enables a business to stay competitive by improving quality. It details the important elements of product/service design from a workflow perspective,and for process examination and integration. It includes examples of companies that provide business software solutions such as: Centra, TrainNet and more.
From the Paper
"Centra (NASDAQ: CTRA) is the leading provider of business software solutions for live eLearning and real-time collaboration. It has an undisputed track record of helping millions of users to increase revenue and improve overall business performance. Centra provides Web collaboration solutions that enable the delivery of information in a variety of live and self-service formats (Business Wire 2002). It also helps add value through unmatched capabilities to capture interactions and content, personalize and manage this information, and instantly re- use it across the enterprise. Hundreds of global organizations that span across every industry and market sector choose Centra, including Exxon Mobil, Cadbury Schweppes, Citigroup, AT&T, Procter & Gamble, and Nationwide Insurance."
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Customer Service, 2006.
A look at what it takes for an organization to provide good customer service and why it is important to a company's success.
2,262 words (approx. 9.0 pages), 4 sources, APA, $ 70.95
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Abstract
This paper explains that quality customer service is a key competitive advantage in today's marketplace and that companies that don't provide quality customer service will ultimately suffer for failing to do so. The paper also explains that in order for a company to provide the type of customer service that today's consumer demands, customer service representatives and managers must master the skills and techniques needed to deliver uncommonly good service. Finally, the paper discusses what these skills and techniques are and concludes that their application will result in increased sales, better products, and improved business efficiencies for an organization.
Introduction
Statistical Results of Studies on Customer Service
Difficult Customers
Good Customer Service
Conclusion
From the Paper
"For many American consumers, it is difficult to live and work amid today's service economy. Almost everyone has a customer service horror story. It may be about the customer-service representative whose standoffish remarks ruined a long-held high opinion of a company. It may be the contractor for an expensive job who never finished the work or returned calls. At any rate, discontent with bad service is increasing in America according to experts, many of who attribute it to demands for speed in the Internet age, and a refusal to accept anything less."
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Improving Customer Service Levels in an Organization, 2000.
An analysis of a particular company, looking at its customer service problems and suggestions for implementing an improvement to customer service levels in an organization.
1,925 words (approx. 7.7 pages), 5 sources, $ 61.95
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Abstract
This essay is written in an Action Plan format ?For implementing an improvement to customer service levels in an organization?; and it comprehensively covers all the necessary areas that involves Customer Service within an organization. The essay is based on an organization, where a lot of information is revealed about the organization to create a greater feel for its operations and employees: two organizational structures (before and after change are implemented) are also revealed. The problems are explained in full, and analyzed, strategies for change are created and an implementation processes is included.
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Kudler Fine Foods: Catering Service, 2008.
A critical analysis of Kudler Fine Foods' catering service, in terms of marketing research, strategy and operations.
1,545 words (approx. 6.2 pages), 2 sources, APA, $ 50.95
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Abstract
This paper examines Kudler Fine Foods' decision to expand its services by offering a catering service to the current product/service line. The paper points out that this addition can represent increased revenue, but it can also impact the overall operations in a negative way. The paper suggests that these uncertainties and risks can be minimized if Kudler undertakes the right market research to assess the market. It explores options that are available to Kudler, while analyzing the 4 Ps, which are necessary components of the marketing mix. In relation to current operations, the supply-chain relationship with local growers of organic produce and its current use of technology is also analyzed. To conclude, the paper stresses the importance of market research in developing an effective sales and marketing plan.
Outline:
Introduction
Market Research
Price, Product, Place and Promotion for Kudler's Catering
Product: The Catering Service
Pricing (includes Graph of Price vs. Quantity of Catering)
Promotion
Place: The Distribution Channel for Kudler's Catering Service
The Effects of the Catering Service Line for Kudler
Conclusion
From the Paper
"In analyzing the marketing mix, the most significant factor is maintaining the quality of the product while expanding Kudler Fine Foods (Kerin et al., 2006, par. 4). Customer retention is essential; the core market base for Kudler will be dependent on frequent and repeat customers, as such most activities have to take into consideration maintaining this customer base and offering services that they will find valuable - hence the catering service. Kudler's marketing mix will consistently optimize the volume and quality of fine foods being sold and also maintain the current services being offered."
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Service Operation at McDonald's, 2005.
A look at what McDonald's can do to produce better service.
2,908 words (approx. 11.6 pages), 15 sources, APA, $ 86.95
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Abstract
This paper begins by describing the problems with the service operation at McDonald's fast food restaurants. The paper points out that the cultural values of the company and the cultural values of the personnel it hires to work the counters are not always of the same standard. Consequently, the service suffers significantly. The paper concludes with a number suggestions on how to improve the service at McDonald's including ways to address the cultural divide.
Introduction
Servicescape
Service People Including Management of the Service Encounter
Demand and Capacity Management
Conclusions
From the Paper
"McDonald's makes the TV news more often for negative incidents than for its well-developed system of "hamburgerology" that ensures identical product virtually worldwide, and arguably identical service as well. The McDonald's negatives have concerned, lately, class action lawsuits alleging that the piece de resistance of McDonald's "hamburgerology" is at fault for making New York City teenagers obese, as well as helping them develop heart disease and diabetes (Sorokin 2002, A03). In Europe, geese are force-fed to produce a delicacy made from their fatty livers, foie gras. Unless someone caged the teenagers, pried their mouths open, and stuffed burgers and fries down them until their eyes bulged, it's difficult to see how McDonald's could be at fault."
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Customer Service Restaurant Management, 2002.
The paper describes the concept of customer service and how it relates to restaurant management.
2,007 words (approx. 8.0 pages), 2 sources, MLA, $ 63.95
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Abstract
The history of restaurant business reveals that policy making for customer service has been a painless effort, but attaining employee acceptance to the same for making it operational is the more challenging area. This impracticability of customer services? policies in restaurant management has led most strategies to failure from their initiation. This paper primarily describes the concept of customer service in restaurant management. Thereafter, it shows how the improvement of customer services in restaurant management depends upon the management?s and the employee?s approach towards each other, the establishment and the services. It also provides research findings on the subject and recommendations that can help improve customer service in restaurant management.
From the Paper
"The Industrial Era?s school of thought was established on the notion that employees were not at all bothered to provide quality service since they abhorred working. They were given directives like any automated machine is directed a set of instructions. With the exception of employee collapses that included wounds or ailment, tasks were reluctantly accomplished.
In most cases, restaurant managements decline to the ideology of the US Industrial Era wherein employees were regarded as a constituent of manufacture process, no different than any mechanized paraphernalia. Intentionally or unintentionally, they disregard the fact that implementation of all programs, policies and strategies though ultimately affect customer satisfaction, but revolve around the internal public of the restaurant organization."
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Countrywide Home Loans' Customer Service, 2005.
A paper on the superior customer service at the Countrywide Home Loans company.
7,064 words (approx. 28.3 pages), 8 sources, APA, $ 158.95
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Abstract
This paper is about Countrywide's ability to deliver customer value in the form of excellent customer service. The paper begins with a look at the division of Loan Administration Servicing, the arm of the company that handles customer service and, more specifically, the Department of Communications Compliance. The paper then explores many facets of how Countrywide delivers customer value not only is its services, but also in its policies, procedures, and actions, as these items are what make service possible. The paper also examines the organization's mission, goals, and objectives. In doing this, the paper looks at marketplace and strategy, operating practices, marketing approach, brand identity, informational infrastructure and technology, quality assurance procedures, customer relationship management, Countrywide's Global presence, and customer care programs. Finally, throughout the paper, strategy is discussed as it pertains to loan servicing and Countrywide's joint ventures.
From the Paper
"Early in a company's evolution much should be decided as a foundation for doing business. The nature of the company's business practices and product it represents defines the company's core values and basic spirit. It is important to establish this basis early on in order to build and nourish the business in a successful direction. Only then can a company enter into the market place with any real hope of remaining competitive. The beginnings of a corporation like Countrywide Financial Corporation better known as Countrywide Home Loans, early on were based on simple values and goals. What later would become corporate culture, defined the nature of doing business the Countrywide way. Effectively, it is the product of the home loan or mortgage that has created Countrywide's core value of customer service satisfaction. A home loan or a mortgage, although at one time paper, remains a non-physical product. It is the act of servicing the loan that becomes the product Countrywide represents, markets and sells to the public. It is this act of servicing the loan and the person who owns the loan that becomes the company's main business activity. Essentially Countrywide is not selling loans but they are selling the dream of homeownership. They are providing a service on a very intimate level. Really Countrywide has made people their business and they have chosen to adopt an expert approach to maintaining superior customer value in their service. It is because Countrywide realizes the value behind their customers that their service excels above the rest. It is the attention to detail, the personal effort of going the extra mile that has made Countrywide the success it is today. No question, they deliver value by putting the customer first."
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