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Management in the Tourism and Hospitality Industries, 2002.
Analyzes the use of operations management in the hospitality and tourism industries.
1,686 words (approx. 6.7 pages), 15 sources, APA, $ 54.95
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Abstract
This paper defines the term "operations management" and explains how this type of management came about. It talks about how operations management, at one time applied only to products, now applies to services as well. This change has allowed the tourism and hospitality industries to rely on operations management, even though its original concept of derived from production environments. The paper goes on to discuss the way operations management is utilized in the tourism and hospitality industries and why it is so important to these industries. The case of Marriott International is used to illustrate the points made by the paper.
From the Paper
"During the 20th century, management was considered to be the domain of those at the top of the company making decisions and strategizing for the short and long term. With the emergence of the scientific management school of Frederick Taylor and Henry Ford, a new breed of managers became dominant in organizations. Over the years, the trend changed to give rise to a new school of management that would allow the top management to oversee the staffs while they are working as well as resolve problems and issues on the spot. The basic premise had been to allow decision makers to interact with staffs in their day to day activity and be able to fully realize the implication of their decisions."
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Tourism / Hospitality and Travel Marketing, 2006.
An analysis of the tourism environment and hospitality marketing industry as a strong factor in globalization.
2,505 words (approx. 10.0 pages), 5 sources, MLA, $ 76.95
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Abstract
Tourism is one of the world's largest and fastest growing industries. The paper discusses how the World Tourism Organization (WTO) views tourism and its defining feature. It also mentions the poverty and tourism. The importance that the role of marketing plays in tourism is also examined; hospitality and marketing depend on one another. The role of transportation is also analyzed. The paper concludes that the tourism environment and hospitality marketing industry will always remain a strong factor in globalization, even in light of disasters that can negatively influence vacation and travel.
From the Paper
"In recent years, the comprehensive atmosphere of tourism has undergone extensive changes worldwide in comparison to tourism during decades of the past. The traditional face of tourism has been exposed to numerous acts of terrorism, and even more recently, historical natural disasters. Although these recent tragedies have significantly altered tourism, the tourism and hospitality sector nevertheless remain as one of the largest components of the global economy. Even in recent years, the growth rate of tourism supersedes that of most other goods and services. As a result of this rapid growth, the profile of tourists has changed as consumers apparently have become more experienced, more demanding, and more likely to treat tourism purchases in very much the same way as they do any other item of consumption (Baum & Moudambi, 1999). The globalization of communications transport and technology has also created a new environment for tourism's economic and social planning. This has led to new tourism policy formulations and recommendations both by and for tourism professionals. This paper will discuss a comprehensive understanding of such elements of tourism as outlined above."
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The Hospitality Industry, 2005.
This paper examines the most used configurations of information systems in the hospitality industry today and the requirements for proper implementation.
4,030 words (approx. 16.1 pages), 15 sources, APA, $ 109.95
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Abstract
This paper explains that the hotel industry has been very dissatisfied with the current technology system being used due to its' ineffectiveness in the pursuit of satisfying future business needs in the hospitality industry because it (1) lacks effective inter-vendor cooperation and systems integration, (2) drawbacks in the current
technology financing process and (3) has poor adoption of modern technologies. The author points out that the complexity of the systems presently in use in many of the hotels do not and will not ever have the capacity to streamline the process, much less increase the ROI for the company. The paper relates that hospitality industry is seeking new information technology solutions to meet the growing demands of the high-tech business world, which interacts with the hospitality industry and counts upon services such as those provided by the Hilton and the Marriott hotels.
Table of Contents
Statement of the Problem
Objective
Introduction
History and Background
Hospitality Industry: CRM Requirements
Hospitality Industry: ERP
Requirements/Current Needs in the Industry
Limitations of the Industry and Hesitancy in Utilizing IT Systems
Changes Needed in the Industry
Case Studies in the Hotel Industry
Information Technology Solutions in the News
Summary and Conclusion
Recommendation of Technical Standards for the Hotel Industry
Technical Standards
2005 Hospitality Industry Market Reports
From the Paper
"Contractual licensing and use restrictions have led to many of the current existing restrictions of software in the hospitality industry as well as the unwillingness of the vendors in supporting the requirements of integration needed by their customers in the industry. More than the technical standards are needed as they create only the platform for open systems while business standards needed are for the ensuring of the contract right of the hotels in licensing and integration of systems. The vendors do have however, a right in protection of their intellectual property as well as the right to compete in software provision as well as provision of services for assistance with integration efforts. In order to avoid many of these limitations the HTNG White Paper suggests and even urges the adoption of the following forward-thinking business standards that respond to and answer the needs in the hotel industry."
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The Hospitality Industry, 2005.
This paper discusses the use of statistics in the Canadian and American hospitality industry.
1,360 words (approx. 5.4 pages), 4 sources, MLA, $ 45.95
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Abstract
This paper explains that, although the gathering, collating, reviewing and study of statistics, usually freely available from governmental agencies, are vital to any industry; Canada comes up woefully short of information applicable to the hospitality industry in comparison with the quality of the information available from United States agencies. The author points out that the information or data presented by the Canadian Tourism Commission, the Canadian Tourism Research Institute and the Ontario Ministry of Agriculture, Food and Rural Affairs Division is highly suspect, is totally incomplete and generally pertains to tourism within Canada thus giving little recognition to international travel, tourism and hospitality industries. The paper demonstrates the use of U.S. government highway development information by the hospitality industry to expand hotels and other leisure attractions in Nashville and Memphis as an example of the use of statistics to create high-yield investments.
Table of Contents
Thesis Statement
The Canadian Viewpoint
The American Resources
A Widely Used Planning Strategy Seldom Mentioned
The Overall Benefits to Tennessee from Hospitality Statistics
From the Paper
"In the Knoxville area, Interstate 75 - a north to south major artery - and Interstate 40 - a coast to coast east to west artery - intersect are right now in the midst of a half-billion dollar downtown re-development program to enhance their economy. As with most cities of its size in the south and elsewhere, the downtown section was in fast rate of decline because of urban sprawl. By the use of strategic data from TDOT, the city fathers decided that they could bring the downtown area back to life and add tremendously to the tax-base by means of the re-development plan. It was found that travelers from east to west that normally drive through can be attracted to spend the night in the "new downtown," by redeveloping the waterfront and making it an attractive tourist destination. The anchor businesses, of course, are reasonably priced, yet luxurious hotel/motel type accommodations."
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Sexuality in the UK's Hospitality Industry, 2005.
A look at the pervasiveness of sexuality in the United Kingdom's hospitality industry and how it is used to attract customers.
853 words (approx. 3.4 pages), 4 sources, MLA, $ 30.95
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Abstract
This paper looks at the role of sexuality in the hospitality industry in the UK. The paper compares its role in the UK with its role in the United States and suggests that, while it is more blatant in the U.S., it is equally ubiquitous in the UK. The paper uses examples such as sexuality in advertising, the use of hotels for prostitution, strip clubs, and the attempts of the industry to target the younger crowd with activities comprising sexual content as a sign of how widespread sexuality in the hospitality industry really is.
From the Paper
"The hospitality industry in the UK is big business, and sexuality is an important part of this business. If we define the hospitality industry as "hotels and a myriad of leisure and catering operations of different kinds" (Mills), then the hospitality industry in the UK brings in around 50 billion pounds each year. This is around 10% of Britain's total consumer expenditure each year. In addition, the hospitality industry employs about 70% of the individuals within the wider tourism industry (Mills)."
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Employee Retention and the Hospitality Industry, 2007.
A discussion of employee retention in the hospitality industry.
4,352 words (approx. 17.4 pages), 12 sources, APA, $ 114.95
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Abstract
The paper examines the crisis in the hospitality industry with regard to recruitment and retention of employees. Several contributing factors to the recruitment and retention phenomenon are considered, such as increased diversity, the imbalance between skilled and unskilled labor and the nonexistent benefits, such as health insurance, profit sharing and retirement benefits. The author notes that management strategies are counterproductive and do not offer the employee real incentive to strive for achievement. The paper also addresses the issue of corporate responsibility for employees. The paper concludes with suggestions for employee retention in the hospitality industry.
Outline:
Introduction
Major Obstacles to Employee Retention
Employee Retention Solutions
Conclusion
From the Paper
"Several big name hostels are beginning to practice better diversity standards and seeking to create a better awareness among the public about the diversity and inherent interest in their employ. This trend will likely continue and it is hoped that it will continue to be a fruitful part of the development of individuals from varied nations, as assimilation is really a small part of immigration. Many more issues surround the struggles of immigration and diverse populations, many of which can only be answered by employment."
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Supply Chain Management in Tourism, 2007.
An analysis of the benefits of promoting supply chain management in tourism.
2,221 words (approx. 8.9 pages), 9 sources, APA, $ 69.95
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Abstract
This paper attempts to apply the best practices of supply chain management, as defined by the world leaders in supply chain management research, to the tourism industry. It provides constructs and frameworks for evaluating and promoting through quantified results the benefits of bringing supply chain concepts into the tourism industry by delivering sustainable tourism as a first step.
Outline:
Executive Summary
The Many Benefits of integration Supply Chain Concepts into Tourism
What's Needed is a Supply Chain Framework for Tourism
Summary
From the Paper
"The best practices as defined by Aberdeen Group , AMR Research , Gartner Group and several other research firms all point the need for service industries to focus first on creating strong, integrative reporting and information sharing relationships throughout their supply chains. The goal of having these many integrative relationships is to provide each member of the supply chain and the tourism package provider with visibility of sources of supply to meet demand. AMR Research calls this collective integration of suppliers a Demand Driven Supply Network (DDSN) the goal of which is to give suppliers visibility into the specifics of each partner's current inventory positions, sharable pricing scenarios and levels, and sourcing strategies. DDSN is a concept that is useful to the tourism industry in that it illustrates the relative level of integrative relationships between suppliers, which is critical for sustainable business models. "
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Human Resource Management in the Hospitality Industry, 2004.
Critical appraisal of the historical development and future direction of human resource management in the hospitality industry.
5,050 words (approx. 20.2 pages), 30 sources, APA, $ 127.95
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Abstract
This paper emphasizes the importance of integrating business strategy and human resource management and then identifies three different aspects of their integration. The paper goes on to look at how the integration of business strategy and human resource management applies to the hospitality industry and looks at the different strategies that have been used in this industry.
From the Paper
"The practices of people management have received additional importance due to the present emphasis on the renewed interest in human resources. Traditionally, there has always been a dividing line between operational managers and personnel managers who are now called human resource managers. In the United States the function of personnel management has been a recognized function since the National Cash Register Company had opened their personnel office in the 1890s. The American personnel managers have always closely identified themselves with the objectives of the organization and this may be considered as a unitary tradition. With this tradition, it was natural that Human Resources Management emerged in a very smooth manner. Some of us had however felt that personnel management also insisted on being called as human resources management by some companies was not really a relevant management function and served only to throttle the natural flair, initiative and creativity of the people. (The Independent, 12 May, 1994)."
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The Hospitality Industry, 2004.
An analysis of a management contract to hotel owners and management contract firms in the hospitality industry today.
3,943 words (approx. 15.8 pages), 17 sources, MLA, $ 107.95
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Abstract
This paper provides an overview of the hospitality industry and professional hotel management companies and a discussion of the advantages and disadvantages of such contractual arrangements, followed by an assessment of what steps a hotel management company can take to ensure its success. A summary of the research is provided in the conclusion.
Outline
Introduction
Review and Discussion
Background and Overview
Hotel Management Companies
Advantages of Hotel Management Companies
Disadvantages of Hotel Management Companies
Steps to Hotel Management Company Success
Conclusion
From the Paper
"Competitive advantage generally refers to one or more aspects of an enterprise that provide it with an edge over its competition in some fashion. Based on Prahalad and Hamel's assessment, Susan Jurow offers three tests to identify a company's core competencies to help it achieve such an advantage: 1) it provides long-term strategic advantage; 2) it contributes to customer benefit; 3) and it is difficult for others to imitate (Jurow 1996, p. 300). Applying this analysis to the hospitality industry shows that while most industries are expected to recover from the shock of September 11, the tourism industry could suffer the most permanent job losses and identifying such core competencies is therefore imperative. "
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Contemporary Issues in the Hospitality Industry, 2005.
An analysis of issues of labour shrinkages and skills shortage in hospitality industry.
3,249 words (approx. 13.0 pages), 26 sources, MLA, $ 93.95
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Abstract
This paper attempts to throw some light on the issue of skills shortage and labour shrinkage, which is identified as a global issue. The study is limited to the U.K. hospitality industry due to the wide scope of the subject discussed. The actions taken by the government, commercial organisations, educational institutes and trade associations to tackle this problem are critically analysed and recommendations are made for corrective action to improve the approach towards solving this issue.
From the Paper
"The negative image of the hospitality industry in turn leads to failure in attracting more young and skilled students and labour towards it. Also, many service employees have a negative perception of their jobs, who feel their job is humiliating, insulting and demeaning as they cater to the needs and sometimes eccentric wants of customers (Ghiselli, La Lopa, & Bai, 2001). Although hospitality acts as the largest provider of the non-standard employment (ILO 2001), according to Brien (2004) a job in this sector is often considered as 'a job till they get a real job'."
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Competitive Advantage in Tourism and Hospitality Organizations, 2002.
Outlines how tourism/hospitality organizations utilize internal resources to achieve competitive advantage.
2,077 words (approx. 8.3 pages), 15 sources, APA, $ 65.95
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Abstract
This paper is a concise critical evaluation of the extent to which a firm can attain a sustained competitive advantage with the astute use of internal resources. The paper contains a thesis statement and a literature review. The literature review outlines the significance of the topic, the various internal resources available to tourism / hospitality organizations, and the efficient employment of these resources. The review is followed by the author's analysis of the relationship between competitive advantage and astute use of internal resources.
From the Paper
"Broadly categorizing these resources leaves us with two variations: external and internal resources. Whereas tourism and hospitability-related organizations are heavily dependant upon shifts and adaptations in external factors and resources, the internal resources are what ultimately determine the competitive advantage of these organizations. The organizations must manage their internal resources most efficiently in order to meet the challenges posed by the external operating conditions of these industries. Therefore it can be suggested that the astute use of internal resources are what gives a firm sustained competitive advantage."
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Hospitality Industry in Greece, 2005.
Research proposal analysis of the importance of quality service in the hospitality industry in Thessaloniki, Greece today.
2,238 words (approx. 9.0 pages), 17 sources, MLA, $ 69.95
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Abstract
This paper presents a research proposal which discusses the importance of having high-level quality service for tourists in Greece. It explains that following the mass terror attacks in the U.S. and Europe over recent years, identifying an appropriate combination of security levels while maintaining the accessibility of the attractions that make a destination interesting to begin with, has assumed increasing importance today.
Importance of Study
The Hospitality Industry in Thessaloniki, Greece: Current and Future Trends
Aims, Objectives, and Expected Outcomes of Study
Research Methodology
Bibliography
From the Paper
"Travel and tourism are the largest industries in the world (Tarlow 2003). "From leisure to business travel and/or business plus pleasure travel, this modem industry plays a major role in economies around the globe" (Tarlow 2003, p. 52). In societies where travel has become dangerous and global products are available locally, the need to travel will diminish in the future. Likewise, the increased use of technology means that more meetings and conferences will be held in offices instead of convention centers. As a result, communities that have based their economic future solely on travel and tourism may find themselves in very difficult financial situations (Tarlow 2002). Furthermore, in the wake of the terrorist attacks of September 11, 2001 (Elkin 2001), and the current uneasy state of affairs in Europe and the Middle East, increasing security will be a must for air carriers, hotels, restaurants, and other services (Tarlow 2002). Unfortunately, increased security also can represent an impediment for luxury destinations (Holliday 2002)."
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The Hospitality Industry in Canada, 2006.
This paper offers an overview of the hospitality industry and Canadian (and Ontarian) demographics.
900 words (approx. 3.6 pages), 4 sources, $ 35.95
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Abstract
The paper relates that the hospitality business depends greatly for its success upon its understanding of the market it seeks to serve. The paper briefly examines the demographics of the Canadian population and also of the Ontario population, so that a sedulous business owner in the hospitality sector can use this information to design a marketing plan which will advantage him or her relative to competitors. Specifically six demographic items are examined; family status, numbers of persons per household, mother tongue, heritage, occupation and household income.
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Hospitality Industry in Vancouver, 2007.
An analysis of the history and growth of the hospitality and tourism industry in Vancouver.
17,447 words (approx. 69.8 pages), 5 sources, MLA, $ 249.95
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Abstract
This paper presents the factors affecting consumers' intent to repurchase the Vancouver area's travel and hospitality offerings. The paper describes the history and growth of the tourism and hospitality industry of the City of Vancouver and why it has been so successful. It then describes the amenities and services available and discusses what it needs in order to continue growing in the future.
Table of Contents:
Introduction
Part I.
The Background To Tourism
Part II.
Amenities And Services
Methods
Introduction To Methodology
Research Question
Objectives
Definition Of Terms
Survey Instruments
Survey Population
Results
Discussion
Conclusion
From the Paper
"Success in the hospitality industry increasingly demands an understanding of many other aspects of popular culture and trends. The term "lifestyle hotel" that has now been adopted by a certain kind of brand name accommodation says it all. Meant as a take off on the "boutique hotel" it carries even further the idea that hospitality is about how people live, and what they want out of life. The personal touches of the lifestyle and boutique hotels, lodges, resorts, and other accommodations speak to the almost hyper-individuality of today's traveler - whether businessperson or tourist. This hyper-individualism is a feature of much of contemporary culture. The hospitality industry must permit itself to be directed by the same powerful forces that have shaped - and dramatically transformed - modern society. The old communal world that existed prior to the social and cultural revolutions of the 1960s has produced a new ethos, one that seemingly shares little with the community-based standards of an earlier day."
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Environmental Marketing and the Hospitality Industry, 2006.
This paper examines the basic workings of the hospitality industry and the lack of strategic environmental marketing and policy needed to maintain a successful business.
1,970 words (approx. 7.9 pages), 4 sources, MLA, $ 62.95
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Abstract
This paper defines a marketing environment as the external factors and forces that affect a company's ability to develop and maintain successful transactions and relationships with its target customers.
The writer of this paper details the importance of implementing a strategic environmental marketing plan and policy in the hospitality field as well as the various methods and strategies of launching such policies.
From the Paper
"For any individual in the hospitality field it is essential that he/she have a good knowledge about the implementation of the environmental policy to become successful future policy makers. Environmental policy is a vast area that although is important for the success of an organization, it is also involved with the various other fields of the business like Planning, Legal Law etc. the actual basic principles of environmental policy relates to the environmental issues in relation to the organization and the sustainability of the various resources. Planning is widely affected by the environmental policies and moreover there are various social issues also that actual affect the environment."
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