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Japan Airlines - The Crash of Flight 123, 2004.
This paper serves as a report detailing the air disaster involving Japan Airlines Flight number 123.
1,356 words (approx. 5.4 pages), 5 sources, MLA, $ 47.95
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Abstract
In this article the writer discusses the air disaster involving Japan Airlines Flight 123, which crashed in 1985. The writer examines details of the Boeing flight, including intended flight path and plane information. Further, the writer provides a detailed analysis of the causes of the crash. In this paper, the findings of various federal organizations are also included.
From the Paper
"The last minutes of Japan Airlines Flight 123 from Tokyo have been the subject of intense debate since the Boeing crashed on August 1985. It remains to date the worst single plane air crash in history. Twelve minutes into a domestic run from Haneda Airport Tokyo to Osaka Flight 123 experienced every pilot and passenger's nightmare: a total loss of hydraulic pressure, as well as tail control, surfaces which rendered the piloting controls useless. The plane was out of control ... "
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Korean Airlines Flight 801, 2004.
Examines how the 1997 air crash of Flight 801 could have claimed fewer lives.
2,365 words (approx. 9.5 pages), 5 sources, MLA, $ 72.95
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Abstract
On August 6, 1997, Korean Air flight 801 (KAL 801) crashed at Nimitz Hill, Guam. Of the 254 persons on board, 228 were killed and 23 passengers and 3 flight attendants survived the accident with serious injuries. This paper argues that more lives could have been saved if more emphasis were made on planning, equipping, execution, and training of all components that encompassed the Emergency Response Team, Guam International Airport, Agana, Guam.
From the Paper
"The Guam Civil Defense director also testified that, before the accident, Guam Civil Defense authorities had a memorandum of understanding (MOA) with the U.S. Air Force for emergency response but had not established an MOA with the U.S. Navy or U.S. Coast Guard. The Guam Civil Defense director stated that, after the accident, Guam authorities formed an emergency response committee, which included the Navy, the Coast Guard, and the Air Force, and that an MOA involving all emergency response agencies on the island had been drafted. The director stated that the MOA called for emergency response drills involving all of the agencies."
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United Airlines Flight 232, 2004.
An analysis of the crash of United Airlines Flight 232.
1,003 words (approx. 4.0 pages), 3 sources, MLA, $ 35.95
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Abstract
This paper discusses and analyzes the topic of airline crew resource management. Specifically, it examines the crash of United Airlines flight 232. The paper presents the opinion that the crew on flight 232 did everything possible they could to save the aircraft and lives at that point in time and under the circumstances, and that cockpit resource management (CRM) played a large part in their survival and success in saving lives.
From the Paper
"Communication was the key that held the crew together, coordinated with the ground, and assured that at least some of the passengers would survive this accident. Communication was terse, but to the point, and because the crewmembers worked together as a team, and discussed their options and results, they played on each other's strengths and weaknesses, and they stayed in constant communication with ATC. Haynes noted in has after the accident comments that communication was one of the most important factors in the cockpit, and the results, where only 112 passengers and crew were lost, while 185 survived the devastating crash indicate the success of their communication efforts."
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Cali, Columbia Accident: American Airlines Flight 965, 2006.
An analysis of the American Airlines Flight 965 crash in Cali, Columbia.
7,500 words (approx. 30.0 pages), 5 sources, MLA, $ 164.95
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Abstract
This paper reconstructs the crash of American Airlines Flight 965, which departed Miami International Airport, Miami, Florida, in route to Alfonso Bonilla Aragon International Airport in Cali, Colombia on the night of December 20, 1995. It examines in detail the human and environmental factors that caused the events. The paper lists suggestions made by the National Transportation Safety Board to improve flight safety and prevent such accidents in the future. In conclusion, however, the paper point out that the overwhelming majority of these changes have not been implemented because of the politics involving admitting fault and determining which party (or parties) was ultimately responsible. Instead of focusing on changes that have the potential to positively impact the greater good, the legal departments of the different companies involved must actively work to shield themselves from potential lawsuits from victims' families.
Table of Contents:
Introduction - Factual Account of Events
Environmental Factors
Human Factors
Hardware
Software
Strange and Unusual Occurrences
NTSB Recommendations and Recent Changes
Appendix (includes diagrams and photographs)
From the Paper
"The environment on American Airlines flight 965 to Cali, Columbia was in a state of constant change. Many factors affected the flight situation and helped provide a setting without situational awareness. Several environments constituted the flight. At times, it was one of confusion, one of pressure because of a time constraint, one with lack of equipment in Cali, unawareness of terrain, inadequate preparation, communication breakdowns, and lack of pilot experience."
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Saudi Arabian Airlines Flight 163, 2005.
A description of the disastrous end of Saudi Arabian Airline flight 163.
1,138 words (approx. 4.6 pages), 3 sources, APA, $ 39.95
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Abstract
This paper describes the emergency that took place on Saudi Arabian Airline flight 163, the response of the pilot and cabin crew that followed and the lack of leadership that caused the death of every single passenger on the plane in spite of a safe landing.
From the Paper
"Just before 10:00 p.m., on August 19, 1980, Saudi Arabian Airlines Flight 163 departed Riyadh's King Khalid International Airport after a flight from Karachi, Pakistan ("Wikipedia", 2004). There were 287 passengers and 14 crewmembers aboard the L1011 aircraft that was bound for Jiddah. The aircraft was climbing through 15,000 feet, approximately seven minutes into the flight when both aural and visual indicators alerted the crew that there was smoke in the aft cargo compartment of the plane (Kilroy, 2004). Despite a safe landing, due to the lack of leadership and prudent actions by the Captain, all aboard perished due to poisoning from the noxious smoke."
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The Crash of Arrow Airs DC-8 Flight December 12, 1985, 2002.
This paper investigates the cause of the crash of an American military plane in Ganders, Newfoundland in 1985.
1,835 words (approx. 7.3 pages), 6 sources, MLA, $ 58.95
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Abstract
This paper is an examination and analysis of the facts presented by both the American and Canadian investigators regarding the crash of the Arrow Airs DC-8 in December 1985. The paper begins with a recap of the crash and the possible causes that were put forth by both countries which have held to their position that it was caused by ice on the wings of the plane. The author presents evidence that this crash was caused by an explosive device, planted by terrorists and goes into great detail as to the why this theory has been so carefully guarded by both governments. This paper raises several issues about the circumstances surrounding the crash including speculation that this was a deliberate act of terrorism and presents different reports about the events leading up to the plane's departure from Egypt. It also discusses the findings of aeronautical engineers who investigated the findings at the crash site and presents testimony from the government hearings held in both Canada and the United States.
From the Paper
"The 101st division was one of four divisions that made up the Multinational Force and Observers. The purpose of MFO was to operate checkpoints and conduct reconnaissance patrols along the international boundary lines. Every six months the troops were rotated. This was a massive undertaking and involved the cooperation of the Egyptians to insure that the utmost security precautions were taken (Sandford pg). However, from the moment the troops from the 101st were to depart from the Sinai, a sequence of events occurred that were far from normal procedure. Ras Nasrani airport had always been used as the airport of departure for the troops. But at the last minute Army officials were notified that Ras Nastrani airport could not accommodate large planes due to construction being conducted on the main runway. Therefore, the troops were flown by Egypt Air Boeing 737s to the Cairo International Airport."
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USAir Flight 5050, 2004.
An analysis of the crash of USAir Flight 5050.
939 words (approx. 3.8 pages), 3 sources, MLA, $ 33.95
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Abstract
This paper details the aborted takeoff of USAir Flight 5050 and the subsequent crash. The paper describes what happened during the attempted takeoff and explains that, due to the wet condition of the runway, the aircraft could not stop in time. The paper presents the investigative findings of the crash, which included examination of flight data and communications, such as the flight data recorder and cockpit voice recorder.
From the Paper
"USAir Flight 5050 was scheduled to depart from New York's LaGuardia Airport and scheduled to arrive at Charlotte, North Carolina on September 20, 1989. Fifty-seven passengers and four flight attendants were aboard. On board the flight deck of the Boeing 737 were Captain Micheal Martin and First Officer Constantine Kleissas. The crew had a long layover in New York and was forced to wait for approximately one and a half hours due to the cold and wet weather. Finally at about 11:30 pm, the aircraft was cleared for takeoff with Kleissas at the controls."
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United Airlines, 2004.
This paper is a public relations (PR) proposal for revitalizing the public image of United Airlines.
2,550 words (approx. 10.2 pages), 9 sources, MLA, $ 77.95
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Abstract
This paper explains that United Airlines? image suffers because of terrorist events, relationships with employees due to downsizing, and the announcement of bankruptcy of the airline; therefore, the airline does not enjoy a good reputation with any of the entities with whom it interacts, including consumers, employees, or even the stakeholders. The author uses research to lay the theoretical framework by identifying theories and models that advocate the importance of restoring the image of United Airline. The paper concludes that the basic strategy the airline should communicate to the consumers is, ?United Airlines follows the tradition of trust and security?.
Table of Contents
Introduction
About United Airlines
United Airline and Public Relations
Research
Objective of the Research
Importance of Public Image
Theoretical Framework
Organizational Image Management Theory
Image Management Model
Questions Used in Research
Objectives
Restoration of the Public Image
Enhance Communication with Consumers
Increase Consumer Confidence
Emotionally Appeal to the Consumers
Maintenance of the Public Image
Strategy and Implementation
United Airlines Follows the Tradition of Trust and Security
Electronic Media
Sponsorship
Employees
Campaigns
Evaluation
From the Paper
"The public image of an organization is closely related to the survival of the business in an industry. An improved public image increases the chances of business catering to consumers that have already utilized the organization?s products/services. This further increases the chances of gaining consumers loyalty if the public image of the organization is sustained. With a sustained public image, organizations have the chance of increasing the number of loyal consumers of organizations? offerings, consequently improving the chances of businesses to maximize their profits and reduce costs by achieving economies of scale."
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Southwest Airlines, 2007.
This paper discusses the history, SWOT analysis, strategy, structure and expectations for the success of Southwest Airlines.
1,830 words (approx. 7.3 pages), 7 sources, MLA, $ 58.95
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Abstract
This paper explains that Southwest Airlines' company-wide goal of excellent customer satisfaction resulted in the implementation of new ideas of the founders, such as pioneering "ticket-less travel". The author points out that the corporate strategy is to build consumer loyalty by creating a work environment that promotes passengers seeing employees who are truly happy and having a good time on the job. The paper recommends that Southwest Airlines should continue to follow its current marketing strategy with the lowest fares, on-time flights, routine replacement and service of its extensive fleet, the usual in-flight snacks and beverages and, most important of all, the continued promotion of Southwest Airlines current corporate culture.
Table of Contents:
Historical Overview of Southwest Airlines
SWOT Analysis
Analysis of Strengths
Analysis of Weaknesses
Analysis of Opportunities
Analysis of Threats
Corporate Strategy Analysis
Corporate Strategy & Marketing Plan
Recommendations
From the Paper
"In 1971, Rollin King, who owned and operated a small commuter airline, and Herb Kelleher brought their ideas together about starting an airline. Their plan was very simple: Focus on customer service, provide low, affordable airfares, and fly to smaller, regional airports that are missed by the larger airlines. Over the years, Southwest Airlines has built its airline empire from flying routes solely in Texas, then eventually to more southwestern regions, to destinations all over the United States. Today, Southwest Airlines is one of the top five major airlines, flies to more than 54 cities ..."
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Adaptive Business-Level Strategies in Airlines, 2004.
A case study of Southwest Airlines and Lauda Air.
1,778 words (approx. 7.1 pages), 20 sources, MLA, $ 57.95
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Abstract
This paper examines the link between two airlines - Southwest Airlines and Lauda Air and the business-level adaptive strategy model originally conceived by Miles and Snow. It positions the two airlines within the model, stating their strategic characteristics as a defender, prospector or analyser. Comparisons are made between the styles and products of the two airlines. The benefits of using benchmarking principles to improve financial and commercial performance is also discussed.
Outline
The Miles and Snow Typolopgy
The Defender
The Prospector
The Analyser
Southwest Airlines
A Cut-Price Airline
Robbins' (1994) Evaluation of Southwest
Benchmarking Southwest's Performance
Lauda Air
An Innovative Carrier
Driving the Future
Benchmarking Lauda Air's Performance
Conclusion
From the Paper
"The defender strategy is generally used by businesses in a stable, established industry environment, or an environment viewed as that by the company. Defenders pursue permanence and strength by focussing on a specific product for a specific market. Businesses using this type of strategy act aggressively to defend their product, preventing new competition to penetrate their niche market (Robbins, et. al., 1997). Defenders are often ignorant towards industry developments, primarily focussing on their own product and improving it's own efficiency. Therefore, defenders are subject to minimal growth and innovation, but increased efficiency."
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Stakeholder Analysis at South West Airlines, 2007.
An analysis of the relationship between the stakeholders and their roles at South West Airlines.
2,966 words (approx. 11.9 pages), 17 sources, APA, $ 87.95
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Abstract
This paper presents a strategic analysis of South West Airlines. It identifies various stakeholders and their relationship with each other. It also looks at their effect on the success or failure of the strategy of South West airlines. The paper discusses the background of South West Airlines and moves through its strategic planning process and identifies the various stakeholders' roles in the strategic planning process of the airlines. The paper concludes with recommendations for the airline.
Table of Contents:
Introduction
Project Background
Project Stakeholders
Stakeholders at South West Airlines
Relationship between Various Stakeholders At Southwest Airlines
Conclusions
Recommendations
From the Paper
"US Congress passed an Airline Deregulation Act 1978. This law permitted inter-state air flights. Southwest's attempt to become an inter -state airline soon faced political obstacles. Southwest wanted to operate all its inter -state flights from Love Field Airport, which was very close to downtown Dallas. On the other hand all other airlines operated their flights from Dallas Forth Worth (DFW) airport, which was far away from main city. Fearing that Southwest will be able to get larger number of passengers on inter-state routes, its rival airlines with the aid of Fort Worth Congressman Jim Wright tried to pass a law banning all inter state flights from Love Field Airport. Southwest bosses Kelleher and Collin in a counter action, succeeded in winning support of influential Senators -the members of upper House of Congress. The lawmakers supporting the two sides then negotiated an agreement, which is known as Love Field Compromise. Jim Wright's attempt to use Congressional opinion against inter-state flights from love Field and counter action taken by pro-South-West Senator with regard to using the Love Field airport is an example of how Political Institution like the U.S Congress and politicians can influence business environment either by creating opportunity or blocking it."
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Relationship Marketing in Singapore Airlines, 2005.
A discussion on the customer service provided by Singapore Airlines.
4,574 words (approx. 18.3 pages), 21 sources, MLA, $ 118.95
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Abstract
This paper examines how Singapore Airlines (SIA) has grown from a regional airline into one of the world's leading passenger and cargo carriers over the last two decades. In particular, it looks at how it is internationally recognised as one of the world's leading carriers, is the pioneer of in-flight services such as free drinks and complimentary headsets and how the airline believes that this commercial success wouldn?t have been possible without its customers.
Outline
Introduction
Traditional View of Relationship Marketing
Development of Relationship Marketing in SIA
Relationship Marketing in Singapore Airlines
?SINGAPORE GIRL? ? An Icon of Customer Service
In ? Flight Service
Ground Service
Recruitment and Training
Service Excellence
Singapore Airlines and its Relationship with Customers
Analysis and Recommendations
Conclusion
From the Paper
"SIA also gave its First class and Raffle (business) class passengers an opportunity to have their preferred dishes on the journey, on prior notice to the airline. Though its competitors came up with similar facilities of in-flight food, the service-minded attitude with which SIA served the passengers made it difficult for the competitors to compete with it. SIA crew always had a ?ready to do? attitude and they went out of their way to satisfy passengers. Once a passenger travelling with his children in the first class of SIA, refused to have the food served saying they were not used to those and would prefer a bowl of instant noodles. From then on, every SIA flight carried a supply of instant noodles for passengers whose choice did not match the food served in the flight. Another example of customer service at SIA was the small water bottles offered to customers."
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American Airlines, 2008.
An analysis of American Airlines and its competitors in the industry.
2,970 words (approx. 11.9 pages), 7 sources, APA, $ 87.95
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Abstract
The paper provides an analysis of the airline industry in the USA and discusses its attractiveness from an economical point of view. In particular, the paper focuses on the two main competitors of American Airlines, Delta Airlines and Northwest Airlines and their advantages. The paper then looks at the competitive advantages of American Airlines and the challenges and risks facing the company. The paper concludes with recommendations for the company to improve its strategies and thus ensure it maintains its position of market leader.
Outline:
Executive Summary
Analysis of the Industry
Analysis of Competitors
Firm Analysis
Recommendations
From the Paper
"The airline industry in the United States of America is a developed one and there is the possibility of further development. American Airlines is the biggest air carrier in the US and has numerous strategic advantages, such as the capacity to take millions of people to five continents on a very well organized schedule, proving them with all the desired comfort using safe planes and a well organized route network. The company must nevertheless face the competition represented amongst others, by Delta Airlines and Northwest Airlines. The major competitive advantages of these companies is represented by their capacity to take people to continents where American does not fly, such as Africa, their efficacious organization and their fare policies. "
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Ethics in Southwest Airlines, 2005.
This in-depth paper profiles the corporate and business practices of Southwest Airlines while primarily focusing on the company's approach to business ethics.
7,288 words (approx. 29.2 pages), 17 sources, MLA, $ 161.95
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Abstract
The writer of this paper analyzes the on-going success of Southwest Airlines which continues to remain a leader in the industry during an era when more and more airlines are facing closure and bankruptcy. This paper delves into the numerous crises faced by Southwest Airlines which the company has successfully managed to weather. The writer delves into the history of the company which began in 1971 with only three aircrafts while also discussing the company's primary goals and vision. This well-researched paper analyzes the business ethics and corporate structure of Southwest which states that their employees are hardworking, dedicated and highly motivated and a significant contributing factor to the company's overall success. This paper also contains the results of published studies as well as statistics and data relevant to this particular topic.
Table of Contents:
Abstract
Introduction
An Overview of the Business Ethics of Southwest Airlines
How Southwest Airlines Handles the Various Crises
The Ethical Responsibility of Southwest Today and for the Future
Conclusion
References
From the Paper
"Donna Conover, the executive Vice President of Customer services, states that ever since she joined the company, more than twenty eight years back, she had always felt that the employees of the company were the greatest assets for the firm, and perhaps it is because of the policy that the company follows, which is that of never ever dictating pay cuts to its employees, that it has managed to keep all its employees happy and satisfied, and working hard at all times. This was seen in the fact that employees by themselves, during the Gulf War of the 1990's, when fuel costs skyrocketed, voluntarily reduced their pay for some time in order to cope with the escalating costs of fuel. In a similar manner, after the debacle of September 11, Southwest Airlines employees volunteered to take cut costs on their wages, so that the company may be able to cope better with its reductions in flying schedules. This type of loyalty for the company has as yet been unrivalled."
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Southwest Airlines, 2008.
This paper looks at the weaknesses of the airline company 'Southwest Airlines'.
1,117 words (approx. 4.5 pages), 5 sources, MLA, $ 38.95
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Abstract
In this article the writer notes that Southwest Airlines is the premiere low cost airline. The writer points out that Southwest operates only in the US market and this restraint that kept it from making unregulated expansion a primary forward strategy is also the strategy that kept it from facing the severe financial difficulties all of the major airlines suffered following 9/11. The writer maintains that in spite of its low cost operating strategy and business model, Southwest has been also negatively impacted by cyclical forces in the airline industry. The writer notes that although Southwest's more recent problems include satisfying employee contract demands and in integrating new executive leadership while trying to manage growth from 500 employees to 35,000, it becomes clear the corporate culture was one more of a cult of personality than any documented and canonized set of operational policies. The writer concludes that operationally, a corporate culture based on the personality of a single charismatic leader, while laudable in many respects, is also difficult if not impossible to reproduce and often leads to human resource concerns as far as impropriety, discrimination and harassment issues.
Outline:
Industry Environment
Financing Sources
Sarbanes Oxley Compliance
Competitive Advantages as Weaknesses
Partnering Exposure
Conclusion
From the Paper
"Most major corporations, Southwest included, have at their disposal various financing strategies to fund ongoing operations and extraordinary expenses. In Southwest's case, its various financing strategies are mentioned periodically throughout its Form 10-K most notably in the Management Discussion & Analysis section. These financing options include: cash on hand, short term investments that total more than $2b, a $600m bank revolving line of credit, public debt securities, and various derivative strategies. This degree of leverage, in spite of the cash on hand is still significant and, if Southwest suffers any significant strategic missteps, this leverage can quickly become a negative."
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