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The Financial Services Industry and Voice over Internet Protocol (VoIP), 2008.
A thesis analyzing the impact of voice over Internet (VoIP) protocol in the financial services industry.
19,660 words (approx. 78.6 pages), 21 sources, APA, $ 249.95
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Abstract
This paper examines the adoption of voice over Internet (VoIP) protocol in each segment of the financial services industry, specifically focusing on the adoption practices in small, mid-size and large financial services firms. The author points out how companies at each strata of the financial services market change their processes to take advantage of the customer-centric, financial operations and services aspects of having VoIP-based systems in their organizations. The paper researches questions about the adoption of VoIP and its relationship to customer loyalty, the modification of quoting, ordering and payment systems using VoIP, the return on investment (ROI) and how well the customers of financial services firms are adopting VoIP-based applications. Includes several color graphs, figures and illustrations.
Table of Contents:
Introduction
Executive Summary
Context of the Problem
Problem Statement
Specific Research Questions
Study Significance and Contribution to This Field
Research Design and Methodology
Phase I: Exploratory Research with Industry Experts using Experience Interviews Phase II: Early Adopter Research
Primary and Secondary Sources of Information
Organization of the Study
Literature Review
Summary
Factors Driving Financial Services' Technology Adoption
Financial Services Technology Needs Assessment
Defining the Financial Value Chain (FVC) and the role of VoIP
VoIP Market Dynamics in Financial Services
Applications Are the Agents of Change in VoIP Financial Services
Introducing the VoIP-Enabled Enterprise
Consensus of Industry Analysts on VoIP in Financial Services
VoIP within Financial Services: A Study of Transitions
Grant Thornton Case Study
Selection Criteria and Evaluation for VoIP System
Deployment at Grant Thornton
Results of the VoIP Implementation
Defining Voice over Internet Protocol
How does VoIP Work?
Step 1: Voice to Digital Data Transformation
Setp 2: Digital Data to IP Transformation
Step 3: Transmission
Step 4: IP Packet to Digital Data Transformation
Step 4: IP packet to Digital Data Transformation
Step 5: Digital Voice to Analog Voice Transformation
The Critical Role of VoIP Standards
A Critical Success Factor in Financial Services in Security over VoIP
Threats to VoIP
Confidentiality
ARP floods
VoIP Influence on Customer Loyalty
Executive Summary
Touch-Tone Interactive Voice Recognition
Automated Speech Recognition
Web Self-Service Sites
Analysts'\ Recommendations for Creating Value-Added Services Based on VoIP
Analysts' Recommendations for Launching Self-Service Channels Based on VoIP
Summary
From the Paper
"Applications are the integration point between technology and business processes, and the growth of VoIP-based applications specifically in the areas of financial services and the growth of online banking, online investing and the many services financial institutions are working to deliver over the Internet.
"In a world of circuit switched networks (the foundation of PSTN Service), telephony has always been about access and security. The role of security in circuit switched networks is one that is highly matured, trusted, and relied on by even the most resistant-to-change financial institutions."
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Internet/On-Line Banking and Financial Services, 2002.
This paper examines Internet/On-Line Banking and Financial Services
5,150 words (approx. 20.6 pages), 14 sources, $ 187.95
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Abstract
. It considers both demand factors and supply factors. An extensive SWOT analysis of the problem is presented. Special attention is given to the opportunities electronic instruments offer to financial institutions and the potential security and privacy threats they present.
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Quality of Service of Voice over Internet Protocol, 2008.
An in-depth essay on the service and quality provided by Internet voice over programs.
3,748 words (approx. 15.0 pages), 24 sources, APA, $ 103.95
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Abstract
The paper precludes that Voice over Internet Protocol (VoIP) is considered to be one of the most important elements in modern telecommunications today. It continues to state that before VoIP is able to attain the degree of acceptance that traditional telephony has, it has to be able to raise its quality of services (QoS) particularly in voice quality, security, interface and its compliance to various standards. The application of the services in information sensitive industries like trade, customer service and education indicates that VoIP has achieved a degree of success in terms of its major issues. The paper concludes that the establishment of minimum standards of performance to ensure the productivity of VoIP services in the industry is essential to advance the VoIP position. Unless the quality of VoIP reaches a quality level suitable as an enterprise product, the demand for VOIP will not be fully realized.
From the Paper
"In 2004, the telecommunications industry saw the launch of mass-market VoIP services that followed the traditional interface models of Plain Old Telephone System (POTS) and by 2005, free services began their entry to the market (Dean, 2003). Among the first one to offer services for free ware Skype which remains to be a significant market leader today. Following the success of Skype other online services began to include VoIP as part of their interface and retooled products as seen in the launch of Microsoft's Window Messenger Live, Yahoo's Yahoo Messenger with Voice and Google's Google Talk among others."
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UK Financial Services and Markets Act of 2000, 2002.
This paper analyzes the Financial Services and Markets Act, whose aim is to provide the entire financial and services industry within the United Kingdom with a single regulator.
966 words (approx. 3.9 pages), 2 sources, MLA, $ 34.95
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Abstract
The paper discusses the powers and responsibilities of the Financial Services Authority set up under the new Act of Parliament. It also looks at some of the more controversial points in the Act and the effect it will also have in regulating the journalism industry as well as internet communications.
From the Paper
"For those organizations that do not carry on a regulated activity, there may be subjectivity to the provisions of this legislation. An example would be those businesses that are seeking capital whether or not through financial markets. Organizations such as these will be regulated in the manner in which they seek to solicit funding. Regardless of participation, all market participants will be required to conform to the ?Code of Market Conduct.? The code function is for the purpose of stamping out abuse in the financial services marketplace."
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The Financial Services Authority (FSA), 2005.
This paper discusses the legal framework of the Financial Services Authority (FSA) and its powers.
2,040 words (approx. 8.2 pages), 11 sources, MLA, $ 64.95
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Abstract
This paper explains that the Financial Services and Markets Act 2000 (FSMA) replaced the Financial Services Act 1986 and introduced the new single regulator, the Financial Services Authority (FSA), which regulates virtually all financial services in the United Kingdom. The author points out that one of the primary statutory objectives of the FSA is to maintain market confidence as contained in section 3 of FSMA; one of the reasons that market confidence has been given such a high priority by the FSA is because of the concept of systemic risk in the financial services industry. The paper points out that an aim of the FSA is to reduce financial crime as set out in section 6 of FSMA and is one of the prime statutory objectives of the FSA, which has significant powers to prevent and to punish those who commit financial crime.
From the Paper
"The powers of the FSA can be put into a number of categories, the power to vary or cancel a Part IV permission, the power to withdraw approval under the approved persons provisions, the power to obtain an injunction, the power to take action against a person for misconduct, the power to undertake investigations, powers when firms become insolvent and powers to take disciplinary measures and give warnings. The enforcement of the regulatory framework under these headings is an extremely important function of the FSA, it protects those who use financial services and is pivotal in meeting the statutory objectives the FSA has been set."
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Financial Services Industry, 2002.
A research proposal for the financial services in the united Kingdom.
2,400 words (approx. 9.6 pages), 4 sources, $ 89.95
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Abstract
This paper is on the research proposal for the financial services industry in the UK.
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Case Study: BC Financial Services, 2008.
Examines problems of communication between employees in the case study of BC Financial Services
1,195 words (approx. 4.8 pages), 1 source, MLA, $ 40.95
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Abstract
This paper is a case study of a communication problem that developed at the BC Financial Services company. The paper describes the main people involved in the problem and points out that the communication behaviors of all of the team members contrast and illustrate two polar opposites with regards to interacting with others. The paper states that the issue in this case is how to communicate constructively with each other. The paper then suggests that an accommodation must be made for the fact that organizational cultures will have to change over time. The paper concludes that the miscommunication between two generations of workers in the case study seems rooted in the failure of one person to concede that his style of management is not creating the conditions needed for healthy, hearty and effective workers.
Table of Contents:
Description of Case
Evaluation of Case
Actions for Future
From the Paper
"Ultimately, this clash is a cultural one, a generational one, and is one that perhaps was unavoidable no matter what Chris did; after all, more than one theorist discussed in our course notes has mentioned how conflict is inherent in organizational affairs. Different people have different objectives and this means that the idea of getting everyone to buy into a new cultural orientation may be impossible. To wit, Ed Parker has risen to a position of prominence within the company by being "tight" with a dollar - by being a good manager in the traditional sense."
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Financial Intermediation Services, 2000.
An in-depth look at financial intermediation services.
1,350 words (approx. 5.4 pages), 6 sources, $ 45.95
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Abstract
An analysis of the role and importance of financial intermediation services provided by institutions such as banks.
From the Paper
"The financial intermediary moves the resources between these two groups ? businesses and households. This is the major role of financial intermediaries. "
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Intersect Financial Services, 2007.
An overview of Intersect Financial Services and how it can improve its market performance.
2,881 words (approx. 11.5 pages), 5 sources, APA, $ 85.95
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Abstract
This papers discusses the issues and concerns at Intersect Financial Services. Following 9/11 Intersect's market performance has been less than exemplary and its CEO is intent on implementing a change program targeting the organization's sales and marketing department led by its new Executive Vice President. The recommended solution is to implement a quality management program and preferably the Six Sigma program because of its focus on measurable results that concentrate on customer derived metrics.
Outline:
Abstract
Describe the Situation
Stakeholder Perspectives/Ethical Dilemmas
Frame the "Right" Problem
Describe the "End-State" Vision
Evaluate the Alternatives
Narrowed List of Alternatives
Identify and Assess Risks
Make the Decision
Develop and Implement the Solution
Evaluate the Results
Conclusion
From the Paper
"Intersect has successfully implemented a quality management program, Six Sigma, and effectively reengineered all of its internal business processes to reflect its customer-focused strategy. Six Sigma has been instituted in every department and at every functional level of the organization and a dashboard system has been instituted that continuously monitors performance based on the following metrics: sales revenue, customer satisfaction surveys taken quarterly, profit margin, and employee satisfaction surveys taken quarterly."
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The Financial Services Industry.
This paper discusses that the financial service industry has changed dramatically in the recent years due to self-inflicted problems and recent corporate scandals.
1,020 words (approx. 4.1 pages), 3 sources, MLA, $ 36.95
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Abstract
This paper explains that financial institutions, tasked with assisting companies and individuals with monitoring finances, in the next 10 years, show great promise for growth. The author points out that in the next ten years there will be changes in the way accounting is done; new regulations and laws like the Sarbanes-Oaxley Act of 2002 have helped strengthen the need for accuracy in reporting financial information. The paper stresses that the reforming of Social Security is an urgent priority because it is a large share of federal spending and taxes; changes in Social Security will also affect Medicare, labor force participation and savings
Table of Contents
Financial Institutions in the Global Economy: The Next Ten Years
The Impact on Stakeholder Relationships the Organization has with Financial Institutions
From the Paper
"The internet is an excellent source for researching information as well as educating ourselves on organizations, and over the past two decades the United States has seen a significant shift away from State provision of pensions, health and education, towards individual provision. This has greatly increased individual participation in financial markets and has fueled the demand for equity trading. An important vehicle for such participation is, and will increasingly be, the Internet. Aided by related technologies, the Internet market is growing very fast by providing a cost effective round-the-clock service directly to consumers. The Internet is user-driven and provides the consumer with an easy means of switching business, traditional loyalties to particular brokerages and particular financial houses are under significant threat."
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Financial Services in Hong Kong, 2004.
Proposes to examine the process and potential success of a financial services organization in the Hong Kong marketplace.
1,091 words (approx. 4.4 pages), 15 sources, MLA, $ 38.95
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Abstract
This paper offers a proposal for an MBA research project that would examine the prospects of opening the Hong Kong marketplace to FTX investment products. The paper provides an overview of the foreign exchange rate system and background information on Hong Kong's economy and market. Also included is an outline of the structure of the proposed research project.
From the Paper
"The exchange rate is one of the primary factors in the business of international trading. While there have been system changes in the United States, from the Bretton Woods to the present floating rate; and there are differing systems that are implemented throughout the world, the fact remains that the exchange rate is the basis for an amazing amount of financial decisions. Economists will argue over which system is best, but there is not doubt that whatever system is chosen it will still have to be able to withstand the constant fluctuations in supply and demand. In the past few years, the world has seen supposed stable markets plummet after an overvaluation of their currency. Brazil and Russia are just a few of the countries that were affected - Mexico, Asia, Thailand, Malaysia, the Philippines, and Indonesia are other countries who have had to overhaul their exchange system. Right now the dollar remains strong."
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VoIP (Voice-over-Internet-Protocol), 2005.
This paper discusses the principles behind VoIP (Voice-over-Internet-Protocol), its applications and the potential of this emerging technology.
7,235 words (approx. 28.9 pages), 24 sources, MLA, $ 161.95
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Abstract
This paper explains that VoIP (Voice over Internet Protocol), also referred to as internet telephony, IP telephony or Voice over the Internet (VOI), is a category of hardware and software that enables people to use the internet as the transmission medium for telephone calls by sending voice data in packets using IP rather than by traditional circuit transmissions of the PSTN. This paper points out that the number of VoIP providers, such as Vonage, is growing steadily; major carriers like AT&T are already setting up VoIP calling plans in several markets in the United States and the FCC is looking seriously at the potential ramifications of VoIP service. The paper relates that there are three different types of VoIP service in common use today: (1) ATA , the simplest and most common way, which is to connect a standard phone to a computer or internet connection for use with VoIP; (2) IP phones, specialized phones, which look like normal phones with a handset, cradle and buttons but, instead of having the standard RJ-11 phone connectors, have an RJ-45 Ethernet connector and (3) computer-to-computer, which is the easiest way to use VoIP and does not even require paying for long-distance calls. Illustrations.
Table of Contents
VOIP- An Overview
History of VOIP
Making calls through VOIP
Main Features of VOIP
VOIP: Difference from Standard Phone System: (Circuit Switching)
The VOIP Phone System: Packet Switching
The Advantage of VOIP
VOIP Hurdles
Overcoming the hurdles - CODECS
VOIP - For the business world
VOIP -In the United States
Future of VOIP
Conclusion
From the Paper
"In a conventional phone conversation, while one are talking; the other party is listening, which means that only half of the connection is in use at any given time. Based on that, we can surmise that we could cut the file in half, down to about 4.7 MB, for efficiency. Plus, a significant amount of the time in most conversations is dead air -- for seconds at a time, neither party is talking. If we could remove these silent intervals, the file would be even smaller. Then, instead of sending a continuous stream of bytes (both silent and noisy), an option was devised of sending just the packets of noisy bytes when one created them, that is formed the basis of a packet-switched phone network, the alternative to circuit switching."
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Voice over Internet Protocol, 2004.
An analysis of 'Voice over Internet Protocol' (VoIP), a type of hardware and software arrangement that helps individuals to perform telephonic conservations through the Internet.
1,473 words (approx. 5.9 pages), 4 sources, MLA, $ 48.95
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Abstract
This paper examines the 'Voice over Internet Protocol' (VoIP). The paper describes the technology of the hardware and software involved in telephone conversations over the Internet. The advantages of VoIP are explored, and the functioning thereof is explained. The paper contends that, for the regulators, these new technologies pose challenges as they are not applicable within the regulatory model of the recent past. The paper explores the realm of Session Initiation Protocol (SIP) as it relates to VoIP.
From the Paper
"In the first step, the voice of the caller is digitized, since in VoIP all transmissions must be digital. This digitization can be performed either by the telephone company, or by an Internet Service Provider -ISP, or by a Personal Computer. In the second step, using intricate algorithms, the digital voice is compressed and then divided into packets; and utilizing the Internet protocol, the packets are addressed and transmitted through the network to be reassembled in the right order at the destination point. Once again this task of reassembling can be carried out by a carrier and ISP or by the PC. In the third step, while in transit in the Internet, the data packets might be lost or got delayed, or errors might cause damage to the packets. Conventional methods of error correction will request retransmission of unusable or packets which have been lost, however, in case the sound which is sent is a real-time voice communication, in that situation that technique will not be functional, hence sophisticated error detection and corrective systems are employed to create sound to fill in the dropouts in sounds."
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Financial Services and Market Act (FSA), 2003.
Discusses various aspects of the 2000 UK Act.
900 words (approx. 3.6 pages), 2 sources, $ 31.95
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Abstract
Discusses the Act's original intention, criticisms of the Act, the large number of amendments, the direct effect on financial services-related business, and the far-reaching powers of the Act. Examines the framework of the FSA and covers its controversial elements.
From the Paper
"The Financial Services and Markets Act of 2000 received royal assent on June 14, 2000. The original intention of the Act was to provide the entire financial and services industry within the United Kingdom, the advantages associated with ..."
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Voice Over the Internet Protocol, 2000.
An explanation of the Voice Over the Internet Protocol ("voIP") together with an examination of some products utilizing the protocol, especially VocalTec's UniPOP system.
1,459 words (approx. 5.8 pages), 4 sources, MLA, $ 48.95
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Abstract
The paper, after briefly reviewing the history of the voIP protocol, looks at the financial track record of voIP start-up VocalTec. The paper explains the operation of voIP in some detail, then returns to VocalTec. It lists a range of products VocalTec offers that use or enable use of voIP in one way or another. In conclusion, the writer finds that the potential for the voIP market is strong, and that it will be an important component of future growth for many companies.
From the Paper
"Now that the telecommunications folks are promoting this "New," technology, they've dropped the video applications in many cases and added the mobility of "Cellular Technology - Voice Over the Internet," or voIP for short. The acronym voIP of course represents Voice Over the Internet Protocol and several companies, especially the big guys like AT&T, Lucent Technologies, GTE, Sprint, MCI, and several of the Baby Bells among many others are promoting this communications approach heavily now.
"There have been however several wannabes start-up and flame out trying to muscle into this highly competitive marketplace. Just check out the flops when the NASDAQ went sour a couple of weeks ago and one can find several of these companies on the "Technology Stock Scrap Heap."
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