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"Exceeding Customer Expectations", 2007.
An analysis of "Exceeding Customer Expectations" by Kirk Kazanjian.
1,419 words (approx. 5.7 pages), 1 source, MLA, $ 47.95
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Abstract
This paper examines the book, "Exceeding Customer Expectations" by Kirk Kazanjian, and looks at how Kazanjian talks about the formation and operation of the Enterprise Car Rental Company. The paper discusses how the author ascribes the company's success to its approach to customer service. The paper further relates that the book tells the reader what elements of customer service benefit a company, how to include them in a business plan, how to deal with problems as they arise and how to learn lessons from the Enterprise experience and apply them to any business.
From the Paper
"Kazanjian offers insight into how a company can succeed, suggesting that it needs to remain focused on motivating employees to satisfy customers completely. The history of Enterprise serves as his model, and he then emphasizes ways that focusing on customer satisfaction must be considered throughout a business operation and not simply in those areas that deal directly with the public. Of course, those areas need particular attention, but customer satisfaction begins with the design of a product, with packaging, with distribution, and indeed with every aspect of a company."
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Exceeding Expectations, 2001.
A review of Alice Walker's 'The Color Purple" and Mary McCarthy's "The Group".
2,085 words (approx. 8.3 pages), 2 sources, $ 65.95
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Abstract
This paper analyzes the roles of women in society and the implications of these roles within Alice Walker's "The Color Purple" and Mary McCarthy's "The Group" and looks at how women's roles are reflected in the novels.
From the Paper
"Before the age of feminism and the absence of women in the work place, women were judged by their ability to reproduce and become suitable wives and mothers. Since then, women have evolved to represent a different role in society, hastening to assume more professional roles as businesswomen, lawyers, CEO?s, professors, and doctors. Women have become more capable of surviving in modern society without any aid from husbands and families, and this new economic independence is proof of the evolution of a woman?s place in the context of the modern world. Accordingly, a woman?s ?authentic female selfhood ? is largely influenced by her choice of career or occupation, a decision that strongly affects a woman?s respective independence or dependence. In The Group and The Color Purple, by Mary McCarthy and Alice Walker, McCarthy?s character Kay and Walker?s Celie both demonstrate the effects of these economic structures on their own marriages, and also their reactions to these structures and the ways they overcame them. A woman?s socioeconomic status depends greatly on her ability to achieve beyond the excessive limitations placed on her by males, hence becoming a determining factor in her economic, but also personal, independence or dependence."
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Six Sigma, 2008.
A look at the fundamentals of Six Sigma use in businesses.
2,723 words (approx. 10.9 pages), 8 sources, APA, $ 81.95
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Abstract
This paper analyzes the current state of Six Sigma's use in enterprises that are striving to both align with the needs of their customers while at the same time generating process efficiencies internally. It further looks at how Six Sigma is, by definition, a technique for managing internal processes so that they meet or exceed the expectations of customers, and is differentiated from other total quality management (TQM) approaches in its reliance on the voice of the customer (VoC). Six Sigma specifically relies on the VoC to quantify customers' expectations so they can be used for analyzing the performance of processes that companies rely on to fulfill customers' needs. In particular, the paper discusses how General Electric and Toyota use this technique in their manufacturing divisions to ensure the products produced meet and exceed customer expectations. The paper includes tables and figures.
Outline:
Abstract
Table of Figures
List of Tables
Fundamentals of Six Sigma in the Enterprise
Deployment Approach to Six Sigma
Solving Mass Customization Challenges with Six Sigma
Summary and Conclusions
References
From the Paper
"The growth of Six Sigma as a TQM strategy is based on its ability to quantify or measure customers' requirements so they can be used in planning manufacturing processes to fulfill demand. Of the many change models that comprise TQM as a field of study, Six Sigma is the most customer-centric in that it seeks to measure or quantify customers' expectations before any process or change management is initiated. Lean thinking, TQM, Theory of Constraints, Agile Manufacturing, and Business Process Re-engineering (BPR) are all change models that rely more on re-routing and re-engineering processes versus making sure customers' needs are met. As a result, the role of Six Sigma in companies who use it is to ensure a precise level of alignment between a company's direction on the one hand and the needs of customers on the other (Pande, Peter S., Neuman, Robert P. and Cavanagh, Roland R., 2000). "
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The American Presidency, 2004.
A discussion on whether the problem with the American Presidency is that expectations exceed capacity.
1,369 words (approx. 5.5 pages), 8 sources, MLA, $ 45.95
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Abstract
The American President is perceived as extremely powerful and also as constrained in a number of ways. This paper considers the actual power of an American President compared with the perceived power. It also compares the role of the American President to that of the British Prime Minister.
From the Paper
"It is certainly the case that American Presidents are viewed and indeed portrayed as powerful individuals. Part of this is due to the media's focus on the personality of presidents and presidential candidates at the expense of their policies and actual role. A President's influence in Washington relies on how he is perceived by the public - more so than a Prime Minister's, which depends more on the view of his cabinet and parliament, which is then adopted by he media - and so this public image is continuously cultivated by the President himself."
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The German Economy, 2007.
Examines the German economy from 1980 to the present.
1,720 words (approx. 6.9 pages), 4 sources, MLA, $ 55.95
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Abstract
This paper explains that the present German economy is a result of the 1990 merger between the dominant economy of the Federal Republic of Germany (West Germany) and the German Democratic Republic (East Germany). The author points out that this merger produced a massive economic entity, which is now the focal point of Europe as a production, transportation and communications center. The paper then describes the many different elements each partner brought into the economy. The author concludes that the German economy since unification has exceeded everyone's expectations, which symbolizes the power of democratization and that even a country like Germany with its violent and bloody past can overcome all obstacles and transform itself into a global economic superpower.
From the Paper
"As one of Europe's greatest exporters, Germany was the world's largest in 1988, second only to the United States in 1989 and again in 1990. After unification, Germany's trade surplus shrank for several years, yet West Germany had shown a dramatically high trade surplus during the late 1980's and into the early 1990's, reaching almost $80 billion U.S. dollars in 1988; by 1991, a united Germany showed a much lower surplus. As of 1999, exports reached $610 billion, made up of machinery, vehicles, chemicals, metals, foodstuffs and textiles."
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Jewish Ethics, 2008.
A look at how Jewish ethics go beyond secular ethics to promote an overall ethical lifestyle.
1,813 words (approx. 7.3 pages), 6 sources, APA, $ 58.95
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Abstract
This paper discusses Jewish ethics, setting out to prove that Jewish ethics often exceed the societal expectations of a morally just individual. The author goes on to illustrate, with examples, the extent to which Jewish ethics aims to promote social and communal harmony. The paper also compares Jewish ethics to secular ethics in order to demonstrate how Jewish ethics go above and beyond secular ethics to ensure that all individuals in society are treated with the utmost respect, dignity and compassion.
Outline:
Jewish and Secular Ethics
Social and Communal Harmony
From the Paper
"In proving that Jewish ethics go beyond secular ethics to promote an overall ethical lifestyle, it would be useful to explain the two ethical traditions in greater detail. The relationship between religion and ethics is about the relationship between revelation and reason (Ashby, 1997). Religion is based in some measure on the idea that God reveals insights about life and its true meaning. These insights are collected in texts (the Torah) and presented as "revelation" (Borowitz & Schwartz, 1999). Ethics, from a strictly humanistic secular perspective, is based on the tenets of reason: Anything that is not rationally verifiable cannot be considered justifiable; it is up to the individual's logic to decide whether something is right or wrong. From this perspective, ethical principles need not derive their authority from religious doctrine. Instead, these principles are upheld for their value in promoting independent and responsible individuals--people who are capable of making decisions that maximize their own well-being while respecting the well-being of others (Nielsen, 1973). In contrast, most subsequent Jewish ethical claims may be traced back to the religious texts, themes and teachings of the written Torah. The best known rabbinic text associated with ethics is the non-legal Mishnah tractate of Avot, popularly translated as "Ethics of the Fathers" (Lazarus & Szold, 1900). These written and oral traditions guide the Jewish individual to an ethically, just lifestyle. The ethical Jewish individual is obligated to follow such principles (not just individual actions) and will be held accountable for them after their death. Jewish individuals are obligated to show compassion to all walks of life that exceeds that of the societal norm, to study and also to not only respect every individual but to genuinely respect and take care of one's own body and mind in order to respect others holistically (Bulka, 2002)."
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Stress, 2002.
A discussion on the way in which stress is a psychological and physical response to the demands of daily life that exceed a person's ability to cope successfully.
1,700 words (approx. 6.8 pages), 5 sources, MLA, $ 55.95
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Abstract
The following paper examines how a mild level of stress and tension can from time to time be beneficial. The writer discusses how different levels of stress can be beneficial such as feeling mildly stressed when carrying out a project or assignment which often induces us to do a good job and to work energetically. This paper examines how stress is often characterized by fatigue, sleep disorders, irritability, continuous worrying and depression. The way in which accumulated effects of stress may lead to more serious medical problems is also examined. Finally, the way in which stress may be work-related or may stem from personal problems, such as divorce, family conflicts or financial concerns or from a combination of these factors id discussed.
From the Paper
"Too much stress is not good and constant stress often causes adverse effects. Most individuals are familiar with the adrenaline rush response to an emergency. The heart pulsates, the muscles contract, and the lungs expand; and while this is happening, we are able to use greater than normal strength and speed. This response is the body's way of rescuing itself when confronted with an emergency. We do not have to think about it to make it happen. Whether we are stuck in traffic, about to give a speech in front of a group, or sitting in the waiting room at a doctor's office, the human stress response happens automatically. The difference between the two is that the adrenaline response in an emergency starts and resolves itself quickly. The response to being stuck in traffic may not. The adrenal glands, located above the kidneys, secrete the emergency passes. Then the body returns to its normal function. However, the stress response is more complex and can last longer. "
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Community, 2002.
This paper discusses a concept that can be used to draw boundaries for groups of exceedingly diverse peoples.
2,400 words (approx. 9.6 pages), 5 sources, $ 89.95
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Abstract
This paper explores the concept of "community" that represent boundaries and demarcate small territories, which may be subsumed under the umbrella term: "nation" or "society" or "culture". The author asserts that certain communities may even supplant the nation or the society as that which identifies and construes meaning for the individuals in the group and the group itself.
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Genghis and Khubilai Khan, 2005.
This paper discusses extensively the lives of the Mongol brothers Genghis and Khubilai Khan, whose importance in world history is very much underrated.
5,305 words (approx. 21.2 pages), 6 sources, MLA, $ 131.95
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Abstract
This paper explains that Genghis Khan was the most successful individual ruler and military leader in all of world history even exceeding Napoleon Bonaparte and Alexander of Macedonia. The author points out that, in present day Mongolia and Eastern Asia, Genghis is regarded as a hero, who stands as a symbol of integration and as the father of a more modern social organization; and Khubilai's portraits still decorate the walls of modern Chinese temples and palaces. The paper stresses that the Mongols were killing machines on a scale that has probably never been matched in world history; however, they are also historical catalysts, who established pan-ethnic identities that have survived into modern times and who introduced notions of social mobility and open trade.
From the Paper
"Essentially, since the title of Great Khan was never agreed upon by all of the kurultai for Guyuk Khan between 1241 and 1248, it opened the door for his cousin, Mongke, to take the title upon his death. However, Mongke Khan provided his brother, Khubilai, with the military resources to carve out his own empire in China through is battles with the Song Dynasty. As his power grew, Mongke became increasingly suspicious of his brother and named their youngest brother as his successor; the kurultai backed this decision. However, the damage was done. "
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Palladian Architecture, 2004.
This paper discusses Palladian architecture, a natural form of architecture initially invented by Andrea Palladio, but really defined by Inigo Jones and Thomas Jefferson.
3,420 words (approx. 13.7 pages), 6 sources, MLA, $ 96.95
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Abstract
This paper explains that Palladian architecture did break new ground as seen in the Villa Rotonda outside Vicenza, but others working in a more fluid tradition brought residential architecture to a level of sophistication now known as Palladian architecture. The author points out that Inigo Jones, court architect to Britain?s Stuart Kings, James I and Charles I, familiar with Palladio?s ideas, created and completed almost 50 buildings in and around London; the Queen?s House at Greenwich, taking nearly 20 years to complete, is a Palladian masterpiece, exceeding the Villa Rotonda in almost every way. The paper relates that Thomas Jefferson, founding father and President of the United States, was the architect who best expressed Palladian ideas, as seen by his own plans for the University of Virginia and his own home Monticello.
Table of Contents
A Beginning
Making Palladio?s Ideas into Palladian Architecture
An American Genius Expresses Palladio?s Ideas
From the Paper
"Palladio was at home with such clients. Born in Padua in 1508, Palladio was an assistant stonecutter and mason in the Vicenza guild before meeting an amateur architect, Giangiorgio Trissino, who tutored him. Palladio executed some commissions for the aristocracy in the Classic tradition, arguably an unbroken line from Ancient Rome until the Renaissance. It wasn?t until later in his career, the 1560s, that he moved into religious buildings. In 1570, ten years before his death, he published "I Quattro Libre del?Architettura". So it was in hindsight, in any case, that he made claim to his mathematically precise systems of design, and to the principles gained from visual arts as well a his principle of relating his buildings to nature. Palladio?s works are said to lack the grandeur of the works of many other Renaissance architects. Perhaps. But if so, they do not lack for at least lip service to the embellishments that help establish that grandeur. On the peaks of the loggia roofs and on the wings of the loggia steps, Palladio places monumental, classical statuary figures."
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Swiss Neutrality, 2005.
This paper discusses Swiss neutrality, the choice not to take part in a war fought by other nations and to pursue a non-discriminatory and impartial policy toward these nations.
1,985 words (approx. 7.9 pages), 8 sources, MLA, $ 63.95
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Abstract
This paper explains that, in 1291, a new nation-state the Confederation of Switzerland declared its independence and established what is now known as a neutral state-of-being or neutrality. The author points out that Swiss neutrality is distinguished by three characteristics; it is self-imposed, permanent and armed. The paper concludes that this neutrality has paid off significantly for Switzerland: (1) Business and labor prospects are steadily increasing on par and in many cases exceeding the United States, the United Kingdom and Japan, (2) the government budgets its largest percentage toward education resulting in world-renowned opportunities, (3) the economy and standard of living are among the best in the world, (4) tourism is demonstrating a major increase and (5) hundreds of international organizations such as the International Committee of the Red Cross (ICRC) and the United Nations Organization have found a safe and convenient headquarters.
From the Paper
"This is the basic code by which Switzerland proudly abides, as per the Confederation's code of international conduct. It was not until the Congress of Vienna in 1815 that Switzerland was officially established as a federation and guaranteed its independence and permanent neutrality (though the intention of independence and neutrality was informally announced during the month of August, in the year 1291). For the most part, the doctrine of neutrality concerns the right of any neutral state to be left undisturbed during conflicts and their obligations of impartiality and non-participation. The law of neutrality is applicable only in conflicts between states, and not in purely internal conflicts (e.g. civil wars). Neutrality policy is flexible enough for adaptation, taking into account the foreign and security policy situation of the day."
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Stem Cell Research, 2006.
This paper is an extensive discussion of stem cell research, especially its benefits, both medical and economic, and the question of funding especially from the government.
3,295 words (approx. 13.2 pages), 14 sources, APA, $ 94.95
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Abstract
This paper stresses that any consideration of the costs of stem cell research must be balanced against the societal costs of the diseases and afflictions, which stem cell research might cure, and the economic benefit of a massive order of a cure, far exceeding what is being spent on stem cell research. The author points out that getting funding for stem cell research is currently uncertain, especially from the government because of actions by President Bush and questions about the availability of private funding. The paper states that Bush's calculations might be taken at face value as moral decisions, since he has likened the use of stem cells to abortion, which he also opposes on moral grounds; however, the decision also is clearly a political one intended to keep his conservative right-to-life base behind him. The paper includes several long quotations.
Table of Contents
Introduction
Stem Cell Research
Problems Addressed
Costs
Economic Costs and Benefits
From the Paper
"Numerous avenues of research are in the works, and spending on Parkinson's research will exceed $5.6 billion this year. The Food and Drug Administration has approved nearly a dozen drugs for treating Parkinson's. In 1997, approval was granted for a device that is surgically implanted in the brain to lessen the violent shaking experienced by some Parkinson's patients. In 1996, a gene was discovered that is believed responsible for a form of Parkinson's, and this may result in future innovative treatments. In spite of the range of therapies available to ease the disease's debilitating symptoms, treatments now on the market can neither replace the faulty nerve cells that cause the disease nor stop Parkinson's from progressing."
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Organ Allocation and the Substance Abuser, 2004.
An overview of the organ transplant process for substance abuse patients.
1,905 words (approx. 7.6 pages), 11 sources, MLA, $ 60.95
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Abstract
This paper looks at how between 10,000 and 12,000 people die annually who are considered medically suitable for organ donation and how only an estimated 6000 people donate. It discusses how, faced with the demand greatly exceeding the supply, we are faced with the moral and ethical decision of how to allocate these organs. In particular, it focuses on liver transplants and the ethics of giving patients who failed to seek treatment for their alcoholism a lower priority for organs over patients who are in need of a transplant through no fault of their own.
From the Paper
"Individuals with a reversible disease such as alcoholism should seek help before it progresses into the stage where transplantation is necessary. Alcoholism is a chronic disease, for which treatment is available and effective. Alcoholics should be held responsible for seeking and obtaining treatment that could prevent the development of late-stage complications such as the development of late-stage complications such as ARESLD. This view is consistent with that of Alcoholics Anonymous in the belief that alcoholics are responsible for undertaking a program of recovery that will keep their disease of alcoholism in remission. One comprehensive review concluded that more than two thirds of patients who accept therapy improve (Steinbock, Arras, and London, 2003)."
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Master Ukiyo-E Artist: Kitagawa Utamaro, 2005.
This paper discusses the Tokugawa society and its master ukiyo-e artist Kitagawa Utamaro.
2,585 words (approx. 10.3 pages), 5 sources, MLA, $ 78.95
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Abstract
This paper explains that Kitagawa Utamaro, a master of portraying beautiful women in the pleasure quarters of Edo (modern Tokyo), was a significant contributor to the ukiyo-e arts and was a great influence to future artists such as Monet, van Gogh and Gauguin. The author points out that Kitagawa Utamaro's artwork flourished under the highly restrictive and moralistic Tokugawa government; nonetheless, his wood block prints were highly regarded. The paper relates that ukiyo-e artists always concerned themselves with pictorial themes, which emphasize the popular, the familiar or the erotic, at times exceeding the limits of morality.
From the Paper
"Financial security took on the form of a national market economy as well. The Tokugawa government implemented a widespread and lasting expansion of domestic commerce and manufacturing that heavily relied on money and credit, "This monetization of the economy made possible nation-wide transactions of a long-term nature, and caused the disappearance of barter and sporadic fairs." The social and political stability helped with the development of trade and credit facilities in Nagasaki, Kyoto, Osaka and Edo. Under Tokugawa rule, the townspeople enjoyed more opportunities and greater security in these places than in the average castletown. Due to these developments, more people were able to engage in trade and there was a creation of occupational skills, pride and integrity."
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Organizational Behavior & General Motors, 2005.
A review of an article about General Motors that appeared in CBC, followed by an analysis of the problems that General Motors is facing and various suggested solutions.
1,800 words (approx. 7.2 pages), 4 sources, $ 71.95
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Abstract
The paper discusses an article from the CBC (attached) which focuses on the 2nd quarter losses for General Motors corporations, exceeding $236 million. The paper discusses the article, and then provides an analysis of the companies problems using organizational behavior strategies. The paper further discusses the Total Quality Management system and how this program would benefit general Motors over time.
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