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Emotional Labor and the Hospitality Industry, 2005.
A proposal for a study on the concept of emotional labor.
1,866 words (approx. 7.5 pages), 11 sources, APA, $ 59.95
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Abstract
This paper proposes a Masters-level study of emotional labor as it is related to the hospitality industry. The paper includes a literature search on the concepts of emotional labor and emotional intelligence as they apply to the hospitality industry as well as a description of the methodology to be used for the study.
From the Paper
"There is growing competition in hospitality industry and these places must be full of guests to survive. And these guests must be ready to pay for the premium services. Hotels have to offer not simply good, but excellent customer service. So excellent, in fact, that guest doesn't mind paying a little more for it. Business travellers want to feel in touch with the world, without needing a systems engineer to help them. So hotels need to give them access to advanced business and entertainment services from wherever they are in the hotel. "
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Emotional Labor in the Hospitality Industry, 2004.
A critical analysis of the emotional labor skill as a forgotten entity.
1,593 words (approx. 6.4 pages), 7 sources, MLA, $ 52.95
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Abstract
This paper examines how customer service, regardless of venue, albeit clinical, retail, collections, telemarketing or hospitality, is one on the most difficult employment areas within which to be employed. It looks at how servicing people requires the service agent to be respectful, courteous, ethical, and have the ability to resolve problems, inquiries, and/or complaints as quickly and expeditiously as possible at all times. It explores how the required skill of emotion labor is generally not recognizable by customer or employer, as both entities have removed themselves from the front lines of customer service and how, in order to maximize the quality of offered guest services, there exists a need for both employer and employee to recognize the value of emotional labor.
From the Paper
"The emotional labor phenomenon in psychology is a complex process to understand when attempting to explain something that is yet to be recognized by occupational therapists, psychologists, social workers, or business professionals. Emotional labor, as a skill, can best be defined as the being able to emotionally engage and or detach from a situation pursuit of excellent customer service (Ohlson, 2004). Further, the concept of emotional labor cannot be defined without adding the construct of emotional work to the definition. Both emotional labor and emotional work are intricately combined to form what is generally termed as value related job requirements. Knowing that all labor is emotional, what separates the novice from the artist is the emotion tied to the work."
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The Hospitality Industry, 2005.
This paper examines the most used configurations of information systems in the hospitality industry today and the requirements for proper implementation.
4,030 words (approx. 16.1 pages), 15 sources, APA, $ 109.95
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Abstract
This paper explains that the hotel industry has been very dissatisfied with the current technology system being used due to its' ineffectiveness in the pursuit of satisfying future business needs in the hospitality industry because it (1) lacks effective inter-vendor cooperation and systems integration, (2) drawbacks in the current
technology financing process and (3) has poor adoption of modern technologies. The author points out that the complexity of the systems presently in use in many of the hotels do not and will not ever have the capacity to streamline the process, much less increase the ROI for the company. The paper relates that hospitality industry is seeking new information technology solutions to meet the growing demands of the high-tech business world, which interacts with the hospitality industry and counts upon services such as those provided by the Hilton and the Marriott hotels.
Table of Contents
Statement of the Problem
Objective
Introduction
History and Background
Hospitality Industry: CRM Requirements
Hospitality Industry: ERP
Requirements/Current Needs in the Industry
Limitations of the Industry and Hesitancy in Utilizing IT Systems
Changes Needed in the Industry
Case Studies in the Hotel Industry
Information Technology Solutions in the News
Summary and Conclusion
Recommendation of Technical Standards for the Hotel Industry
Technical Standards
2005 Hospitality Industry Market Reports
From the Paper
"Contractual licensing and use restrictions have led to many of the current existing restrictions of software in the hospitality industry as well as the unwillingness of the vendors in supporting the requirements of integration needed by their customers in the industry. More than the technical standards are needed as they create only the platform for open systems while business standards needed are for the ensuring of the contract right of the hotels in licensing and integration of systems. The vendors do have however, a right in protection of their intellectual property as well as the right to compete in software provision as well as provision of services for assistance with integration efforts. In order to avoid many of these limitations the HTNG White Paper suggests and even urges the adoption of the following forward-thinking business standards that respond to and answer the needs in the hotel industry."
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The Hospitality Industry, 2005.
This paper discusses the use of statistics in the Canadian and American hospitality industry.
1,360 words (approx. 5.4 pages), 4 sources, MLA, $ 45.95
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Abstract
This paper explains that, although the gathering, collating, reviewing and study of statistics, usually freely available from governmental agencies, are vital to any industry; Canada comes up woefully short of information applicable to the hospitality industry in comparison with the quality of the information available from United States agencies. The author points out that the information or data presented by the Canadian Tourism Commission, the Canadian Tourism Research Institute and the Ontario Ministry of Agriculture, Food and Rural Affairs Division is highly suspect, is totally incomplete and generally pertains to tourism within Canada thus giving little recognition to international travel, tourism and hospitality industries. The paper demonstrates the use of U.S. government highway development information by the hospitality industry to expand hotels and other leisure attractions in Nashville and Memphis as an example of the use of statistics to create high-yield investments.
Table of Contents
Thesis Statement
The Canadian Viewpoint
The American Resources
A Widely Used Planning Strategy Seldom Mentioned
The Overall Benefits to Tennessee from Hospitality Statistics
From the Paper
"In the Knoxville area, Interstate 75 - a north to south major artery - and Interstate 40 - a coast to coast east to west artery - intersect are right now in the midst of a half-billion dollar downtown re-development program to enhance their economy. As with most cities of its size in the south and elsewhere, the downtown section was in fast rate of decline because of urban sprawl. By the use of strategic data from TDOT, the city fathers decided that they could bring the downtown area back to life and add tremendously to the tax-base by means of the re-development plan. It was found that travelers from east to west that normally drive through can be attracted to spend the night in the "new downtown," by redeveloping the waterfront and making it an attractive tourist destination. The anchor businesses, of course, are reasonably priced, yet luxurious hotel/motel type accommodations."
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Contemporary Issues in the Hospitality Industry, 2005.
An analysis of issues of labour shrinkages and skills shortage in hospitality industry.
3,249 words (approx. 13.0 pages), 26 sources, MLA, $ 93.95
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Abstract
This paper attempts to throw some light on the issue of skills shortage and labour shrinkage, which is identified as a global issue. The study is limited to the U.K. hospitality industry due to the wide scope of the subject discussed. The actions taken by the government, commercial organisations, educational institutes and trade associations to tackle this problem are critically analysed and recommendations are made for corrective action to improve the approach towards solving this issue.
From the Paper
"The negative image of the hospitality industry in turn leads to failure in attracting more young and skilled students and labour towards it. Also, many service employees have a negative perception of their jobs, who feel their job is humiliating, insulting and demeaning as they cater to the needs and sometimes eccentric wants of customers (Ghiselli, La Lopa, & Bai, 2001). Although hospitality acts as the largest provider of the non-standard employment (ILO 2001), according to Brien (2004) a job in this sector is often considered as 'a job till they get a real job'."
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Employee Retention and the Hospitality Industry, 2007.
A discussion of employee retention in the hospitality industry.
4,352 words (approx. 17.4 pages), 12 sources, APA, $ 114.95
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Abstract
The paper examines the crisis in the hospitality industry with regard to recruitment and retention of employees. Several contributing factors to the recruitment and retention phenomenon are considered, such as increased diversity, the imbalance between skilled and unskilled labor and the nonexistent benefits, such as health insurance, profit sharing and retirement benefits. The author notes that management strategies are counterproductive and do not offer the employee real incentive to strive for achievement. The paper also addresses the issue of corporate responsibility for employees. The paper concludes with suggestions for employee retention in the hospitality industry.
Outline:
Introduction
Major Obstacles to Employee Retention
Employee Retention Solutions
Conclusion
From the Paper
"Several big name hostels are beginning to practice better diversity standards and seeking to create a better awareness among the public about the diversity and inherent interest in their employ. This trend will likely continue and it is hoped that it will continue to be a fruitful part of the development of individuals from varied nations, as assimilation is really a small part of immigration. Many more issues surround the struggles of immigration and diverse populations, many of which can only be answered by employment."
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Sexuality in the UK's Hospitality Industry, 2005.
A look at the pervasiveness of sexuality in the United Kingdom's hospitality industry and how it is used to attract customers.
853 words (approx. 3.4 pages), 4 sources, MLA, $ 30.95
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Abstract
This paper looks at the role of sexuality in the hospitality industry in the UK. The paper compares its role in the UK with its role in the United States and suggests that, while it is more blatant in the U.S., it is equally ubiquitous in the UK. The paper uses examples such as sexuality in advertising, the use of hotels for prostitution, strip clubs, and the attempts of the industry to target the younger crowd with activities comprising sexual content as a sign of how widespread sexuality in the hospitality industry really is.
From the Paper
"The hospitality industry in the UK is big business, and sexuality is an important part of this business. If we define the hospitality industry as "hotels and a myriad of leisure and catering operations of different kinds" (Mills), then the hospitality industry in the UK brings in around 50 billion pounds each year. This is around 10% of Britain's total consumer expenditure each year. In addition, the hospitality industry employs about 70% of the individuals within the wider tourism industry (Mills)."
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The Hospitality and Tourism Industry, 2004.
This paper discusses operations management in the hospitality and tourism industry.
1,710 words (approx. 6.8 pages), 16 sources, APA, $ 55.95
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Abstract
This paper defines operations management as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services; the tourism or hospitality industry utilizes operations management techniques to increase efficiency. The author points out that operations management has become important in the hospitality industry because organizations in this sector are largely dependent on per-unit cost incurred and the resultant profit margins. The paper states that operations strategies may include reengineering processes, integration of better equipments, installation of electronic means of operations, enterprise resource plans, or simply revising the organizational operations strategy, such as supply chain management.
From the Paper
"A survey of the work environment at the different hotels indicate that operations constitute of management of occupancy; assessment of profitability based on current client traffic as well as from future traffic; it is about the management of the inventory through controlled monitoring; but most importantly it is about the management of the staffs who make the whole service process possible. Thus operations management in the hospitality industry put more emphasis on the relationship of the staff with the management and the clients. The correlation between is high as they are the variable that ultimately lead them to the achievement of organizational objectives."
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Human Resource Management in the Hospitality Industry, 2004.
Critical appraisal of the historical development and future direction of human resource management in the hospitality industry.
5,050 words (approx. 20.2 pages), 30 sources, APA, $ 127.95
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Abstract
This paper emphasizes the importance of integrating business strategy and human resource management and then identifies three different aspects of their integration. The paper goes on to look at how the integration of business strategy and human resource management applies to the hospitality industry and looks at the different strategies that have been used in this industry.
From the Paper
"The practices of people management have received additional importance due to the present emphasis on the renewed interest in human resources. Traditionally, there has always been a dividing line between operational managers and personnel managers who are now called human resource managers. In the United States the function of personnel management has been a recognized function since the National Cash Register Company had opened their personnel office in the 1890s. The American personnel managers have always closely identified themselves with the objectives of the organization and this may be considered as a unitary tradition. With this tradition, it was natural that Human Resources Management emerged in a very smooth manner. Some of us had however felt that personnel management also insisted on being called as human resources management by some companies was not really a relevant management function and served only to throttle the natural flair, initiative and creativity of the people. (The Independent, 12 May, 1994)."
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Hospitality Industry in Vancouver, 2007.
An analysis of the history and growth of the hospitality and tourism industry in Vancouver.
17,447 words (approx. 69.8 pages), 5 sources, MLA, $ 249.95
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Abstract
This paper presents the factors affecting consumers' intent to repurchase the Vancouver area's travel and hospitality offerings. The paper describes the history and growth of the tourism and hospitality industry of the City of Vancouver and why it has been so successful. It then describes the amenities and services available and discusses what it needs in order to continue growing in the future.
Table of Contents:
Introduction
Part I.
The Background To Tourism
Part II.
Amenities And Services
Methods
Introduction To Methodology
Research Question
Objectives
Definition Of Terms
Survey Instruments
Survey Population
Results
Discussion
Conclusion
From the Paper
"Success in the hospitality industry increasingly demands an understanding of many other aspects of popular culture and trends. The term "lifestyle hotel" that has now been adopted by a certain kind of brand name accommodation says it all. Meant as a take off on the "boutique hotel" it carries even further the idea that hospitality is about how people live, and what they want out of life. The personal touches of the lifestyle and boutique hotels, lodges, resorts, and other accommodations speak to the almost hyper-individuality of today's traveler - whether businessperson or tourist. This hyper-individualism is a feature of much of contemporary culture. The hospitality industry must permit itself to be directed by the same powerful forces that have shaped - and dramatically transformed - modern society. The old communal world that existed prior to the social and cultural revolutions of the 1960s has produced a new ethos, one that seemingly shares little with the community-based standards of an earlier day."
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The Hospitality Industry, 2004.
An analysis of a management contract to hotel owners and management contract firms in the hospitality industry today.
3,943 words (approx. 15.8 pages), 17 sources, MLA, $ 107.95
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Abstract
This paper provides an overview of the hospitality industry and professional hotel management companies and a discussion of the advantages and disadvantages of such contractual arrangements, followed by an assessment of what steps a hotel management company can take to ensure its success. A summary of the research is provided in the conclusion.
Outline
Introduction
Review and Discussion
Background and Overview
Hotel Management Companies
Advantages of Hotel Management Companies
Disadvantages of Hotel Management Companies
Steps to Hotel Management Company Success
Conclusion
From the Paper
"Competitive advantage generally refers to one or more aspects of an enterprise that provide it with an edge over its competition in some fashion. Based on Prahalad and Hamel's assessment, Susan Jurow offers three tests to identify a company's core competencies to help it achieve such an advantage: 1) it provides long-term strategic advantage; 2) it contributes to customer benefit; 3) and it is difficult for others to imitate (Jurow 1996, p. 300). Applying this analysis to the hospitality industry shows that while most industries are expected to recover from the shock of September 11, the tourism industry could suffer the most permanent job losses and identifying such core competencies is therefore imperative. "
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Hospitality Industry in Greece, 2005.
Research proposal analysis of the importance of quality service in the hospitality industry in Thessaloniki, Greece today.
2,238 words (approx. 9.0 pages), 17 sources, MLA, $ 69.95
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Abstract
This paper presents a research proposal which discusses the importance of having high-level quality service for tourists in Greece. It explains that following the mass terror attacks in the U.S. and Europe over recent years, identifying an appropriate combination of security levels while maintaining the accessibility of the attractions that make a destination interesting to begin with, has assumed increasing importance today.
Importance of Study
The Hospitality Industry in Thessaloniki, Greece: Current and Future Trends
Aims, Objectives, and Expected Outcomes of Study
Research Methodology
Bibliography
From the Paper
"Travel and tourism are the largest industries in the world (Tarlow 2003). "From leisure to business travel and/or business plus pleasure travel, this modem industry plays a major role in economies around the globe" (Tarlow 2003, p. 52). In societies where travel has become dangerous and global products are available locally, the need to travel will diminish in the future. Likewise, the increased use of technology means that more meetings and conferences will be held in offices instead of convention centers. As a result, communities that have based their economic future solely on travel and tourism may find themselves in very difficult financial situations (Tarlow 2002). Furthermore, in the wake of the terrorist attacks of September 11, 2001 (Elkin 2001), and the current uneasy state of affairs in Europe and the Middle East, increasing security will be a must for air carriers, hotels, restaurants, and other services (Tarlow 2002). Unfortunately, increased security also can represent an impediment for luxury destinations (Holliday 2002)."
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The Hospitality Industry, 2002.
Using the Ritz Carlton Hotel as an example, this paper provides an assessment of how external customers? and suppliers? requirements are met in the hotel industry.
1,074 words (approx. 4.3 pages), 7 sources, APA, $ 37.95
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Abstract
Discount prices and distinctive products are no longer a complete solution for success in the hospitality industry. The paper shows that high-end hotel chains, for example, simply do not have the luxury of reducing the prices. This assessment focuses on research of the Ritz-Carlton Hotels, LLC. The objective of assessing how the various departments in the hospitality industry meet external customers? and suppliers? requirements was the main objective. The Ritz-Carlton is world famous for paying special attention to the customer and the organization?s suppliers.
From the Paper
"Suppliers obviously play a major roll in the continued success of the Ritz-Carlton hotels. The Ritz-Carlton hotels recently began offering high-speed Internet access throughout their resorts. STSN, a leading provider of high-speed Internet technology and services, is the supplier for the hotel chain. The Ritz-Carlton has reported that frequent guests of competitors are beginning to change their loyalties because of the Ritz-Carlton?s affiliation to the new high-speed Internet provider."
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Psychiatrists' Emotional Labor, 2005.
This paper discusses emotional systems and looks at the emotional labor concerned in the work of a psychiatrist.
675 words (approx. 2.7 pages), 0 sources, $ 26.95
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Abstract
This paper describes the emotional labor involved in being a psychiatrist. It takes as a starting point Hochschild's study of flight attendants, "The Managed Heart", which describes the difference between emotional labor systems and private emotional systems. The paper describes two distinct contexts of psychiatric emotional labor: diagnostic and therapeutic.
From the Paper
"From a historical perspective, the phrase "emotional labor" is strange because it suggests that things that occur naturally to us in our daily lives might constitute "work." If this is true, is our everyday eating "nutritional labor," or chatting with friends "social labor"? Yet in many fields, empathy and other proper emotional responses to others are a necessary job task to be fulfilled on demand. This demand characteristic marks the difference between labor and non-labor: labor is doing that which is required of us, whether or not we want to do it, while non-labor is doing what we want to do, whether or not we are required to."
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Globalization of the Hospitality Industry, 2005.
Examines the need to cater for the world traveller in a globalized era.
2,694 words (approx. 10.8 pages), 3 sources, MLA, $ 80.95
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Abstract
In terms of the hospitality industry, the global consumer is defined as the traveler who frequently travels outside of his or her own country, to varied destinations over the world. The Euro consumer on the other hand is the traveler who makes use of hospitality facilities primarily within Europe. The paper shows the fact that the travel industry and information technology has made world travel much less complicated than in the past, has given rise to the need to globalize the hospitality industry as well. The requirements for this, as well as the extent to which these requirements have been met, are discussed in this paper.
Paper Outline:
Introduction
Finance and Accounting
Treasury Management
Customer Relationships
Purchasing and Vendor Relationships
Information Technology
Communication
Human Resources
Owner Issues
Bibliography
From the Paper
"In terms of the global market, there is also a need to differentiate products and other facilities within hospitality resorts. Food and beverage products are the most critical factors for success, and the need for global catering here is obvious. There is, for example, a growing demand for all-inclusive resorts. Hotels have therefore found it increasingly necessary to consolidate their resources in order to become a greater success in the global market. Globalization as a trend in all businesses has thus affected the hospitality industry as well. It is not envisioned that regional companies who do not cater to the global need will find survival easy."
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