| Papers [1-15] of 100 :: [Page 1 of 7] | | Go to page : 1 2 3 4 5 6 7 —> | Search results on "DISTINCTION SATISFACTION SERVICE QUALITY": |
|
|
Distinction between Satisfaction and Service Quality, 2005.
An investigation into the quality of tourism and the satisfaction of its customers.
1,697 words (approx. 6.8 pages), 31 sources, MLA, $ 55.95
»
Click here to show/hide summary
Abstract
This paper attempts to shed light on the issue of the quality of tourism and the satisfaction of tourism customers. In an effort to better understand this issue, the paper examines the difference between satisfaction and service quality from a global vs. transactional viewpoint. The paper also looks at how differences in comparison standards and actual experiences also affect the satisfaction of tourism customers and the quality of service.
Difference between Satisfaction and Service Quality Based on Global vs.
Transactional Viewpoint
Differences Based on Comparison Standards
Differences Based on Actual Experiences
Differences Based on Other Factors
Conclusion
From the Paper
"Tourism, as an industry that transcends several other industries in their own right, is difficult to quantify. Added to that, there is the problem of the consumer. Because of the variety of inputs to any tourist experience (Cater, 1995, p. 20+), and the variety of experiences a tourist may bring to travel, what constitutes quality for one tourist in one situation will be very different from what constitutes quality for another in the same or a different situation."
| |
|
Quality and Customer Satisfaction, 2004.
A discussion on the importance of quality to ensure customer satisfaction, using the Starbucks coffee shop chain as an example.
1,720 words (approx. 6.9 pages), 6 sources, MLA, $ 55.95
»
Click here to show/hide summary
Abstract
This paper examines how customer satisfaction is the one of the important strategies for a company and how quality in a product can also ensure brand loyalty. It looks at how this is the type of loyalty that Starbucks would like to develop among its customers, corporate and otherwise, and how the company focuses on constantly introducing new and innovative products to the market by working hard to ensure that the products introduced are constantly of the highest quality grade.
From the Paper
"This policy of putting the customers needs ahead also is used very effectively when communicating with formal written grievances and complaints. The company attempts to clarify and offer explanations for some of the situations that may have caused the quality issue. Addressing these concerns has helped the company retain loyal customers and help attract new ones (Mettrick, 2003) Deming was of the opinion that quality was an ongoing process and had to be constantly evaluated with reference to both internal and external environments affecting the organization."
| |
|
Consumer Satisfaction with In-Home Supportive Services, 2008.
This paper presents a research proposal to determine consumer satisfaction among Russian immigrants with providers of In-Home Supportive Services.
2,082 words (approx. 8.3 pages), 10 sources, APA, $ 65.95
»
Click here to show/hide summary
Abstract
The aim of this study is to assess the level of consumer satisfaction among a cohort of Russian immigrants that receive in-home supportive services. The writer explains that In-Home Supportive Services is a publicly funded program in California that provides personal assistance services to low-income persons suffering from chronic and/or disabling conditions that would otherwise prevent them from remaining safely in their homes. The writer notes that due to political and economic hardships in the former Soviet Union, many immigrants left in order to find better opportunities in the United States. This has resulted in the Russian immigrant population experiencing more rapid growth than any other population in the San Francisco Bay area. The proposed study will assess the perception of the quality of care that Russian immigrants receive from In-Home Supportive Services.
Outline:
Study Aim Background and Design
Participant Population
Study Procedures
Research Risks
Confidentiality
Benefits
Compensation
Costs
Alternative
Consent/Assent Process and Documentation of Consent/Assent
Investigator Qualifications
Funding Sources
From the Paper
"The recruiting process will begin approximately one month prior to conduct of the survey and interviews. Permission will be obtained from In-Home Supportive Services to obtain their assistance with the study. A letter will be mailed to potential participants in the IHSS database. The database allows the researcher to obtain the primary language of consumers prior to initial contact. The letter will announce the study and inform the consumers that they may be randomly selected to participate in a phone survey/interview. A letter of support from In-Home Supportive Services will be included that highlights the value and importance of the study, as well as their support of it. These letters will be in the primary language of the participant selected. "
| |
|
"Why Improving Quality Doesn't Improve Quality", 2006.
A review of the article "Why improving quality doesn't improve quality" (Or whatever happened to marketing?).
790 words (approx. 3.2 pages), 1 source, MLA, $ 28.95
»
Click here to show/hide summary
Abstract
This paper aims to inform the reader, as expeditiously as possible, what was done, the outcome of the doing, and the investigator's conclusion, in the paper by Kordupleski, Rust, and Zahorik. The remainder of this review analyzes a particular professional article wherein a marketing concept was presented and evaluated, namely quality programs and process improvement techniques.
From the Paper
"presented and evaluated, namely quality programs and process improvement techniques.
When a manuscript is presented to the public or professional audience the first words a reader is drawn are those in the title of the article or report. Depending on what is included in the title will oftentimes determine whether or not a potential reader will read all that is contained in the manuscript. To this end the author or authors of a research report must, in the beginning, clearly define those concepts contained in the manuscript title. The authors claimed, by way of title, that the reporting of their information would be in the area of "quality" in marketing. Sometimes, however, a "catchy" title can become a significant enticement to spur the reader to read a manuscript regardless of how well or how poorly an article is written. Setting this aside, the thoroughness of overall content presentation is the most pivotal criteria for evaluating a professional journal article."
| |
|
Total Quality Management, 2007.
A discussion of the importance of total quality management (TQM) in
manufacturing, service and non-profit organizations.
1,257 words (approx. 5.0 pages), 5 sources, MLA, $ 42.95
»
Click here to show/hide summary
Abstract
The paper attempts to explain the value of quality in relationship to customer satisfaction within the manufacturing, service and non-profit sectors. The paper presents a description of the need for customer-driven quality and offers a matrix outlining the differences in the strategic roles of total quality management (TQM) within each of the business sectors. The paper concludes that the application of TQM that is customer centric is critical to the survival of businesses in all three sectors.
Outline:
Objective
Introduction to Total Quality Management
Four Categories of TQM Focus
I. The Non-Profit Sector
II. Manufacturing Sector
III. Service Sector
IV. Differences in Strategic Roles in the Three Sectors
Conclusion
From the Paper
"Total Quality Management is defined as: "A management method relying on the cooperation of all members of an organization that center on quality and on the long-term success of the organization through the satisfaction of the customers as well as the benefit of all members and society." (Total Quality Management 2000-2006: Ateneo Professional Schools Library) Whether the organization is providing services or products today's management must apply the concept of 'Total Quality Management' if the organization is to keep pace with others providing services and products in the market existing and the factors and influences associated with products and services provision. Total Quality Management is just as it sounds, it is the management of each and every aspect of the process of business that have the opportunity to impact the quality of either the product or the satisfaction of the customer."
| |
|
Marriage and Quality of Sex, 2005.
A study of the links that exist between marital satisfaction and sexual satisfaction.
8,402 words (approx. 33.6 pages), 16 sources, APA, $ 178.95
»
Click here to show/hide summary
Abstract
This report deals with the correlation between marital quality and sexual satisfaction. The report explores sexuality through a relational context with marriage and other associated issues, using a research format. The report provides a rationale, traces the history of marriage, relates it to the factors under investigation, and presents a hypothesis that states the conversely beneficial relationship that sexual satisfaction has with a decrease in factors associated with marital strife. The report also uses a method of a comparative literature review to test this hypothesis against the findings of extant research on the interrelation between sexual satisfaction and successful marriage, while also providing a critique of existing literature on the subject before moving on to assess future research and make recommendations.
Rationale
Background
Purpose of Study
Audience
Hypothesis
Methods
Sample
Procedure
Definitions of Key Concepts
Findings from Literature
Critique of Literature
Discussion
Conclusion
Implications for Marriage and Family Therapists
Future Research
From the Paper
"Seeing how sexual satisfaction interrelates with marriage is important to study, because it opens doors for the professional in terms of their understanding of what may constitute the lack of this satisfaction and what might be done about this situation in the helping relationship. If a professional really understands the links and correlations between marital quality and sexual satisfaction, they will also have a clear understanding of how to integrate this information into their professional practice. There is also an abundance of critical text on the subject of correlating sexual satisfaction and marriage, which further underscores the importance of these and associated issues. "Sexuality is woven into the fabric of many close relationships. It is sanctioned in marriage, it is often explored in dating, and it is an intricate part of other committed romantic relationships. The past decade saw a marked increase in scholarly interest in sexuality within a relational context" (Scott and Sprecher, 2000).""
| |
|
Customer-Driven Quality, 2004.
This paper examines customer-driven quality management to produce customer satisfaction.
675 words (approx. 2.7 pages), 4 sources, APA, $ 23.95
»
Click here to show/hide summary
Abstract
This paper defines the concept of quality and the role quality plays in shaping a customer's satisfaction. The author points out that quality is an integral part of business. The paper relates the participation of management in the production of customer-driven quality.
From the Paper
"Quality is an integral part of any business and yet the term itself has many different interpretations. There is the quality of the product itself as it relates to performance and durability. There is the more difficult relationship between quality and price consumers may accept poorer quality for lower cost. There is the quality of the purchasing experience the payment experience and the after-sale experience. Quality enters the picture in the area of customer service and a company's Website and marketing materials also have issues."
| |
|
Total Quality Management Survey, 2007.
An analysis of the value of total quality management and strategic roles in relationship to customer satisfaction within PepsiCo, PFG and Motorola.
2,063 words (approx. 8.3 pages), 7 sources, MLA, $ 65.95
»
Click here to show/hide summary
Abstract
This paper explains the value of quality in relationship to customer satisfaction within PepsiCo, PFG and Motorola. It includes a brief overview of each company, along with a description of the need for customer-driven quality for each of the organizations. The paper includes details of a matrix that outlines the differences between the strategic roles of total quality management (TQM) within each business sector, as well as an explanation of the importance of leadership within each organization in relation to quality.
Table of Contents:
Abstract
TQM Survey
Business Sector and Organizational Overview
Customer Driven Quality and Customer Service
Strategic Role in Relation to TQM
TQM and Leadership
Conclusion
From the Paper
"Organizations have increasingly integrated Total Quality Management (TQM) principles into the operating procedures of the organization because proper TQM principles translate into quality enhanced products and services. TQM measures also promote operational efficiency, which positions the organization at an advantage to bolster the organizations return on capital. Organizations from various business segments such as PepsiCo from the manufacturing segment, Performance Food Group (PFG) from the service segment and Motorola, operating in various segments including the government segment, integrate TQM principles into the strategic plans of the organizations. This paper explains the value of quality in relationship to customer satisfaction within PepsiCo, PFG and Motorola. Included is a brief overview of each company along with a description of the need for customer-driven quality for each of the organizations. Details include a matrix that outlines the differences between the strategic roles of TQM within each business sector along with an explanation of the importance of leadership within each organization in relation to quality."
| |
|
How to Measure Customer Satisfaction, 2000.
A look at various methods for evaluating customer satisfaction.
1,760 words (approx. 7.0 pages), 7 sources, $ 56.95
»
Click here to show/hide summary
Abstract
This paper discusses the various ways to measure customer satisfaction. Customer service satisfaction measurement is seen as the way companies can gain competitive advantage, as they can target customers better by finding out their preferences and level of satisfaction with existing products and services. The idea is that what is not measured can subsequently not be managed. Various measurement techniques are evaluated also.
From the Paper
"Most emerging approaches to the measurement of overall productivity and management results agree on the importance of customer capital, as expressed in sales, satisfaction and reputation. The higher the innovative and service component, the more the customer becomes part of the performance equation. Customer feedback helps continuously to improve product and performance, with the peripheral benefit of inspiring employees to increased efforts toward better results."
| |
|
Total Quality Management Among Sectors, 2006.
A discussion regarding total quality management in relation to customer satisfaction.
2,025 words (approx. 8.1 pages), 4 sources, $ 80.95
»
Click here to show/hide summary
Abstract
This document discusses the relationship of customer satisfaction to an organization's quality initiatives. It examines three organizations from different sectors: manufacturing, service, and government, focusing on leadership and the strategic role that TQM can and does play in the organizations themselves. The paper views leadership as extremely important within a quality environment because without leadership support and guidance quality initiatives are often stillborn.
From the Paper
"Quality, customers or constituent satisfaction, and leadership are all integrally related within organizations and can determine an organization's long-term success or failure in its market. Through the examination of three separate organizations within three distinct sectors: manufacturing, service, and government, the integrated relationship that quality, customer satisfaction, and leadership have within a progressive organization leads to a more definitive conceptual paradigm of how these principles are acted upon. "
| |
|
Job Satisfaction and Productivity in Nursing, 2005.
Defines job satisfaction and looks at how job satisfaction and productivity relate to nursing retention.
1,224 words (approx. 4.9 pages), 6 sources, APA, $ 41.95
»
Click here to show/hide summary
Abstract
This paper examines job satisfaction in nursing and the health care field. Once the definition of job satisfaction is determined, the paper examines how to improve one's personal satisfaction in the nursing field by examining why someone chooses the nursing profession and why they choose to stay. Productivity is then examined to determine how it affects job satisfaction.
From the Paper
"The future health care work environment will pose some significant challenges for employers and employees" (p.17). Job satisfaction, motivation, productivity, and retention are important in any profession. Nurses believe it is uncommon for the profession to experience these problems because of the current nursing shortage in the United Sates. Many nurses feel blessed to have chosen a profession that gives them personal and professional satisfaction everyday, and not in the monetary sense. Motivation and productivity is an economic aspect in the nursing profession."
| |
|
Customer Satisfaction Processes, 2008.
Examines extensively customer-centricity and customer and employee satisfaction in organizational structures and processes.
11,520 words (approx. 46.1 pages), 51 sources, MLA, $ 225.95
»
Click here to show/hide summary
Abstract
This paper explains that customer-centricity as a concept is applicable to virtually every area of the business paradigm. The paper also points out that customer satisfaction, as determined by many quantitative and qualitative factors, is the primary measure of the successful customer-centric organization.The paper further emphasizes that customer satisfaction and employee satisfaction can be seen as two sides of the same process. The paper then looks at ways that various companies utilize a consumer-centric approach that encourages the testing of new or amended policies in real-world situations.
Table of Contents:
Introduction
Customer Satisfaction and Total Quality Management
Customer Relations: Caring for the Customer as a Unique Individual
Marketing Programs
Sales Automation
Support/Services Automations Software
Employee Satisfaction
Working Environment and the Happy Employee
Good Customer Service and Treating Employees Fairly
Human Resources Management
Business Intelligence
Conclusion
From the Paper
"As computer manufacturers, Acer, and companies like it, would probably appreciate the electronic help that has become available in recent years within the field of customer relations. In today's business world, customer-centric organizations may take advantage of applications that are specially designed to handle the overall problems of customer relations. Customer Relationship Management, or CRM, software consists of programs designed to serve the needs of a company's customers - wherever those customers might be found."
| |
|
TQM (Total Quality Management), 2004.
An analysis of TQM (total quality management) and other quality tools.
2,188 words (approx. 8.8 pages), 10 sources, APA, $ 68.95
»
Click here to show/hide summary
Abstract
In support of TQM, this essay goes in depth to define TQM, describe various functions of TQM and applies it to today's business world. As technology and production vastly improved over the past decade, the need for quality process improvements became apparent more than ever. The paper shows practical applications of TQM today (with examples) and also briefly describes various quality awards.
From the Paper
"The major new element in world market competition is quality and maintaining that level of quality. During the 1970's and 1980's, the Japanese and their U.S. companies demonstrated that high quality is achievable at lower costs and greater customer satisfaction. It was the result of using the management principles of total quality management (TQM), continuous process improvements (CPI) and quality improvement tools. More and more U.S. companies have demonstrated that such achievements are possible using TQM as a new way to manage. Such companies also found that they were recognized with everyone pulling in the same direction, with the creation of quality awards such as Malcolm Baldridge and ISO 9000."
| |
|
Total Quality Management, 2004.
An extensive analysis of total quality management.
3,009 words (approx. 12.0 pages), 7 sources, MLA, $ 88.95
»
Click here to show/hide summary
Abstract
This paper discusses total quality management, a customer-oriented philosophy in which all of the organizational members, including management and employees strive to systematically find the root causes of the problems and manage the improvement. The paper examines techniques and procedures that can be used to reduce or eliminate variation from a production process or service delivery system in order to improve efficiency, reliability and quality. The paper contends that since quality is considered to offer a strategic value to the organizations, it becomes important for management to carefully evaluate its strengths and weaknesses and implement the quality programs for the long-run profitability of the organizations.
Table of Contents
1. Introduction
2. Enablers of Total Quality Management
Management Skill
Information Sharing
Process Management and Improvement
Use of Statistical Methodologies
Employee Empowerment
3. Outcome of Total Quality Management
Employee Satisfaction
Changes in Management Skills
Economic Gains
Cross Functional Affinity
4. Latest Philosophy of Total Quality Management
5. How to Implement Total Quality Management
6. Conclusion
7. References
From the Paper
"Several researchers define total quality management differently. For example, Milakovich and Gordon (2001, p. 168, 546) define total quality management as: "A management approach that encourages organizationwide commitment, teamwork, and better quality of results by providing incentives to increase the success of the whole enterprise. Elements of Total quality management include commitment to meeting customer-driven quality standards; employee participation or empowerment to make decisions at the point closest to the customer; actions based on data, facts, outcome measures, results, and statistical analysis; commitment to process and continuous quality improvements; and organizational changes and teamwork to encourage implementation all of the above elements (Gorden, 2001, p. 168, 546)." Richardson (1997, p. 51) define total quality management as consisting of customer satisfaction, continuous improvement, respect for people, and managing with information and analysis."
| |
|
Customer Service, 2005.
This paper discuses the role and management of customer service by the police.
4,405 words (approx. 17.6 pages), 20 sources, MLA, $ 115.95
»
Click here to show/hide summary
Abstract
This paper explains that customer service, which is defined as a management strategy focusing on meeting expectations of the customers and ensuring their satisfaction, is an organizational philosophy as well as an attitude toward work. The author points out that police are now required to develop and display a commitment to quality service delivery and customer relations to achieve their policing goals; thereby, satisfaction of their customers, namely the citizens of the community at large, should be the focus for the police. The paper stresses that the service aspect to be performed by all the staff in the station, such as attending to telephone calls and assisting customers, should be clarified and prioritized; to minimize the inconvenience of the wait time at the police station, the physical structure of the station should be suitably comfortable with good signage.
From the Paper
"Delivering courteous customer service should be a concern of not only the stations, but also should be important for any contact between the police and the public. The supervisory staffs who manage the police stations have to be the role models and correctly monitor every individual's performance as described till now, reinforce staff about courteous behavior, and provide adequate feedback for discourteous behavior. Punishment should not be used, except under very serious cases. There must be training in the academy for police officers and in the work site for the public servants for good interaction skills. This should cover all station staff."
|
|
|
