| Papers [1-15] of 19 :: [Page 1 of 2] | | Go to page : 1 2 —> | Search results on "DESK SYSTEMS": |
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Help Desk Systems, 2004.
An overview of the function, need, and scope of help desks.
4,530 words (approx. 18.1 pages), 9 sources, MLA, $ 118.95
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Abstract
This paper examines how the term "help desk" refers to a body of an organization, such as a division or department, where calls regarding customer or client queries and problems are answered and taken care of. It looks at how, generally, a help desk is composed of personnel who have technical knowledge on the different aspects and areas of an organization?s business and how it serves as a liaison between the company and its customers.
Outline
What is a Help Desk?
Functions of a Help Desk
Human Factors Involved in a Help Desk
Help Desk Technology and Tools
Reasons Why a Help Desk is Important
Effects of a Help Desk
Scope of a Help Desk
Evaluating Features Required
Determining Which to Use
Evaluating Vendors
Evaluating Products
Negotiating with the Vendor
Support and Warranties
Fitting into the Existing Infrastructure
Installation on a Network Server and Client PCs
Collecting Data
Design
Procedures and Policies
User Training and Education
Obtaining Feedback
Improvement Measures
ROI
From the Paper
"Help desks oftentimes use different available technologies to help them manage their purpose of assisting and helping customers. The help desk technology that is mostly available in the market is the use of software applications meant for help desk. For instance, a problem tracking software that documents problem calls is useful to a help desk in recording problems and identifying problem trends. Having this, it allows the help desk management to develop and formulate the necessary solution to such problem. An example of this kind of software is Central Connecticut State University?s HEAT. Following is CCSU Online?s definition of HEAT?s purpose."
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IT Help Desks, 2008.
An analysis of potential benefits and associated costs of installing a "Help Desk Service" at Charles Sturt University.
1,800 words (approx. 7.2 pages), 6 sources, APA, $ 57.95
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Abstract
The paper discusses what services a help desk can provide at Charles Sturt University. The paper provides an explanation concerning how these services should be delivered and an explanation as to who will benefit from its use and why, from both staff member and student perspectives. In addition, the paper provides a description of existing alternatives and gives some broad general cost comparison for these different approaches. A discussion of organizational issues that can reasonably be expected during the implementation of such a help desk service is followed by some examples of where this type of technology is already in use, and commentary concerning their respective successes.
Outline:
Services Provided by Typical IT Help Desks
How Services Should be Delivered
Beneficiaries of Help Desk Service
Cost Comparisons
Examples of IT Help Desks Currently in Use and Their Respective Effectiveness
From the Paper
"One major company that has used its IT help desk function to good effect is U.S.-based Convergent Industries of Atlanta, Georgia (hereinafter "Convergent" or "the company"). Today, Convergent provides a wide range of services to a number of Fortune 100 companies and delivers a comprehensive help desk function to its customers seeking information on a various company products and services. The company's current client list is comprised of various world-class organizations in the financial services, retail, automotive, and healthcare sectors (Corporate brochure, 2008). As to the success of the company's IT help desk service, Convergent's expanding list of clients represents a fundamental challenge for the help desk function because it means the company's marketing division is doing its job effectively and its software developers are providing state-of-the-art products and services that make Convergent's marketing function easier. Conversely, this increasingly diverse mix of clientele, products and services has created "
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Help Desk Models, 2007.
A research proposal for improving the performance of help desk models.
3,614 words (approx. 14.5 pages), 22 sources, MLA, $ 100.95
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Abstract
The object of this paper is to define the characteristics and motivations of companies looking to increase the performance of their help desks by expanding beyond the areas of a web-based portal to a more multi-channel based approach. According to the paper, these multiple channels include enabling web self-service, intelligent routing and real-time chat. The paper aims to contribute to the body of knowledge on the topics of help desk strategies in the context of broader multi-channel services strategies, by implementing the following three criteria: correspondence criterion, coherence criterion and pragmatic criterion. The paper concludes by providing recommendations to companies looking to adopt help desk service strategies.
Outline:
Research Thesis
Problem Definition with Research Questions/Hypotheses
Literature Review/Appropriate Background with Primary and Secondary Data, Theoretical Basis for your Proposed Research Project
The Role of Technology in Self-Service
Proposed Research Methodology with Rationale
Data Collection Methods with Rationale, Including Population, Sampling
Ethical Method Description
Describe Quantitative (statistical) or Qualitative or Mixed Methods of Analysis with Rationale
Validation and/or Verification Methods Proposed, with Rationale
Method of Communicating Report Results with Rationale
From the Paper
"The intent of this first phase is to accomplish the following tasks. First, the questionnaire will need to be fine-tuned based on how respondents perceive the questions. Completing the survey with a few respondents in person will assist in finding areas where the questionnaire can be improved. Secondly, there are issues and concerns that may not have been covered in the questionnaire, and in this phase, these considerations will be discovered. Finally there is the issue of capturing the nuance and areas of emphasis respondents have on specific projects. Having this face-time with respondents is critical for all these reasons."
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Outsourced Help Desk, 2008.
This paper looks at the Learning Team Company and discusses an outsourced help desk business model.
1,110 words (approx. 4.4 pages), 3 sources, MLA, $ 38.95
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Abstract
In this article, the writer notes that to partner with and increase the efficiency, profitability and reputations for responsiveness and accuracy of your valued clients through a continued and passionate commitment to fulfilling their outsourced help desk and customer service needs is the main purpose of the Learning Team Company's website. The writer maintains that for the Learning Team Company to be successful with their website initiative, there must be a strong foundation within the core business model first. The writer maintains that this must include accountability, transparency and visibility to clients on a 24/7 basis of how their outsourced help desk projects are performing.
Outline:
Statement of Purpose
Customer Service Mission
Web Host Selection
Website Content Development
Website Differentiation
Attracting and Retaining Potential Customers
Global Exposure of the Learning Team Company Brand
Conclusions and Recommendations
From the Paper
"Learning Team Company's customer service mission is to become the new standard by which online help desk providers are evaluated, specifically through the use of analytics of call center results, including periodic call center users' levels of customer satisfaction. Our mission is to deliver the most efficient and economical virtual help desk services for our clients, strengthening this mission through the use of SLAs based on agreed measures of performance with our clients. In addition to based on our contracts on the actual results achieved relative to SLA performance levels, transparency through the use of analytics applications that have dashboards viewable by clients over the Internet makes the Learning Team Company unique."
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Front Desk Receptionist, 2005.
A look at the important role of a front desk receptionist and how the position may affect the smooth running of the entire organization.
1,874 words (approx. 7.5 pages), 2 sources, MLA, $ 59.95
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Abstract
Within this work the demonstration of the ability of the front desk receptionist to engage in and be a member of the management is discussed. The writer points out that this important member of the communications team must be carefully selected, driven to achieve trust and develop ways in which to effectively lead the hub of the client-corporation, and colleague-colleague communication center to better serve the group and the whole organization.
From the Paper
"As a dynamic member of the management team of any office the front desk receptionist is the hub of organization in any office setting. Acknowledgement of the importance of this position has become increasingly important, as technology is proven a poor replacement for the real representation of a front desk receptionist, either by phone or in person. It is often said that without the support staff's presence in the office those they helps organize are unable to work, wasting time fielding questions that could easily be answered by the receptionist or administrative assistant and constantly looking for things which the support staff would easily be able to find."
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Front Desk Receptionist, 2004.
A job analysis for the position of front desk receptionist.
893 words (approx. 3.6 pages), 5 sources, MLA, $ 31.95
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Abstract
By fully understanding what is entailed with a position, one can better fill the position with the correct candidate, as well as better facilitate that person's performance, and reward the person more effectively when a job is done well. This paper analyzes the position of front desk receptionist. It describes the job, conducts a job analysis, describes testing that may be appropriate for this position, overviews methods of employee performance evaluations and details an employee training program for this position, giving an accurate picture of this position and what it entails.
From the Paper
"The position being analyzed has the title of Front Desk Receptionist. Their tasks involve greeting organization visitors, answering the telephone, taking messages when appropriate, sorting mail, and a variety of other secretarial tasks, such as copying, typing, and faxing, as needed by other organizational members. The machinery involved is standard office equipment, including: computer and peripheral hardware, fax machine and copy machine. This position is directly supervised by the office manager, although tasks may be received from any of the other office staff, and has no subordinate employees."
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Exploring Turnover Causes, 2008.
This paper is a case study concerning the company called Convergent and the causes for turnover within the help desk department.
3,906 words (approx. 15.6 pages), 23 sources, APA, $ 106.95
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Abstract
This paper presents a case study concerning the company, Convergent, and its help desk department that provides customer assistance services, in particular. The paper surveys the personnel on a small help desk regarding the causes of turnover and the impact that leadership styles and motivational factors have on turnover to meet the help desk staffing needs while improving company profits. Lastly, the paper asserts that identifying appropriate and effective leadership techniques for a specific workplace setting may be reasonably expected to help improve a company's profitability while reducing or otherwise mitigating the incidence of employee turnover.
Outline:
Introduction
Statement of the Research Problem
Definition of Key Terms
Brief Review of Literature
Methodology
From the Paper
"Because employee turnover is inevitable and its impact and costs are well known, identifying the most effective leadership methods to reduce it to the extent possible readily translates into money saved for a company as well as improved morale and effectiveness among employees (Koestenbaum, 2002). According to Lamb and McKee (2005), 'Everyone, individuals and the organization, will get the most from an enterprise when all commit as much human and hard capital to the endeavor as they can. . . . Satisfied employees care more about customer satisfaction, cooperate more with each other, and apply more effort' (p. 8). At Convergent, help desk employees are required to be continually recruited and a bank of potential employees is kept at the ready to meet unexpected losses; to the extent that the company is able to retain its existing employees, then, is likely the extent to which ongoing recruiting efforts could be minimized and the effectiveness and esprit de corps of the company's existing help-desk workers maximized."
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Employee Turnover, 2008.
A research proposal to explore turnover causes at a small help desk.
3,980 words (approx. 15.9 pages), 23 sources, APA, $ 108.95
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Abstract
This paper explains that the purpose of the proposed qualitative study is to survey the staff of a small help desk at a company named Convergent, regarding the causes of turnover and the impact leadership styles and motivational factors have on turnover. The paper relates that the literature review indicates that more research is needed to help identify employees at risk of quitting and to implement broad-ranging programs, which foster a sense of team work and a shared sense of purpose on the job. The paper then reports that the mixed methodology for this research will include an extensive literature review, case studies and a survey. An annotated bibliography is included with the paper.
Table of Contents:
Introduction
Statement of the Research Problem
Purpose of the Study
Research Questions
Significance of Research
Definition of Key Terms
Brief Review of Literature
Causes of Employee Turnover
Table 1. Four Paths to Employee Turnover
Impact of Employee Turnover on Small Businesses
Reducing Employee Turnover
Summary
Methodology
Approach to Research
Data Collection and Analysis
Ethical Assurances
From the Paper
"Because employee turnover has been recognized as a serious problem for many companies, the topic has received an increasing amount of attention in recent years. The studies to date have shown time and again that just as it is more profitable for companies to keep the customers they already have instead of trying to find new ones, it is in almost any company's best interests to retain their existing employees to avoid the enormous costs and adverse impacts typically associated with employee turnover. The costs associated with unreasonably high levels of turnover have been well documented."
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"Grand Hotel" ( Edmund Goulding ), 1999.
Analyzes the significance of this 1932 film's sets, camera, characters' movements and lighting.
1,800 words (approx. 7.2 pages), 3 sources, $ 63.95
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Abstract
"In Edmund Goulding's Grand Hotel (1932) the main set, the hotel's lobby, has a circular reception desk at its center. Around the desk Cedric Gibbons designed a bold pattern of alternating black and white squares that resolve into increasingly extended diamonds as the pattern turns into a vortex with the desk as its center.
From the Paper
"In Edmund Goulding's Grand Hotel (1932) the main set, the hotel's lobby, has a circular reception desk at its center. Around the desk Cedric Gibbons designed a bold pattern of alternating black and white squares that resolve into increasingly extended diamonds as the pattern turns into a vortex with the desk as its center. Circular movement around the hub of the desk is the guiding structural principle of the film. This principle literalizes the desk's allegorical standing as the center around which the characters' lives revolve. The film's metaphor of the gigantic urban hotel as a microcosm of life relies on this central point of reference. The Grand Hotel itself is an enclosed world--the scenes are seldom enacted outside it and are always attached its exterior. The building, especially in dramatic process shots of its internal balconies..."
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Library Personnel, 2005.
A discussion on the problems facing library personnel today.
1,380 words (approx. 5.5 pages), 13 sources, MLA, $ 47.95
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Abstract
This paper analyzes both sides of the issue on the use of non-MLS library personnel to staff the reference desks of college libraries. It discusses the growing complexity of skills and new technology needed to manage the reference. The author explores the difficulty of recruiting professional librarians for the reference desk.
From the Paper
"Examination of professional position announcements in the field of library science shows that many libraries are looking for people with educational requirements in lieu of the traditional ..."
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The FDR Memorial, 2004.
This paper describes the President Franklin Delano Roosevelt Memorial, in Washington, D.C., and the controversy over the depiction of FDR in a wheelchair.
1,845 words (approx. 7.4 pages), 6 sources, MLA, $ 59.95
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Abstract
This paper explains that President Franklin Delano Roosevelt (FDR) was stricken with polio at a young age and spent much of his life in a wheelchair. The author points out that, when the vast FDR Memorial was opened in 1997, the only hint of FDR's disability was in a statue, which shows him sitting in a chair behind a desk with two tiny wheels barely visible at the bottom of the statue. The paper relates that the public and disability activist groups felt that this nod to FDR's disability was not enough. The author describes a 2001 addition to the memorial, which is a life-sized statue of FDR sitting in a wheelchair and a wall inscription quoting Eleanor Roosevelt that his illness gave him strength and courage he had not had before. The paper concludes that FDR's disability should not be the main focus of the memorial because he should be remembered for his many achievements and not his disability.
From the Paper
"CNN, USA Today, and Gallop did a survey of 1,003 American adults on April 18th through the 20th, 1997. To the question, "Should the F.D.R. Memorial show him in a wheelchair?" 35% said yes and 60% said no. Respondents were then asked to "Rate F.D.R. as President." 32% said outstanding, 36% said above average, 22% said average and 2% said below average. The general perception of FDR gathered from this poll is a good one. Yet over half the people surveyed did want to show FDR in a wheelchair. Possibilities for this are that people didn't want his disability to be the focus of the memorial. "
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DHL's Organizational Design, 2007.
This paper explores the role organizational design plays in a company's success, using the DHL company as an example.
1,175 words (approx. 4.7 pages), 11 sources, MLA, $ 40.95
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Abstract
The paper discusses how organizational design must be an important feature of a company. The paper shows how in DHL, the basic commitment of the organization is to provide the fastest and most reliable door delivery service and therefore the company has invested large amounts of money in the better organizational design of the company. The paper reveals that DHL has won a prestigious award for the achievement of its global service desk coherence, it is steadily growing by leaps and bounds and it services the growing needs of more than 170,000 users across the entire globe. The paper considers that perhaps its organizational design has contributed to this stupendous success.
From the Paper
"It can be stated that the manner in which an organization needs to be run must match the work that needs to be carried out within the organization, and for this purpose, one would have to define certain important aspects, at the very outset: what is the mission of the organization, what are the core work processes that need to be done to fulfill the mission, what is the basic structural process of the organization, and how must and how can it be controlled? Today, most organizations are changing their organizational structure and design from tall to flat, that is, in other words, more and more CEOs are desirous of better contact with the financial service teams of the organization."
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Outsourcing, 2005.
This paper discusses the growth of outsourcing as a business practice - especially U.K. companies outsourcing their I.T. infrastructure to India.
17,710 words (approx. 70.8 pages), 67 sources, APA, $ 249.95
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Abstract
This paper explains that outsourcing of any nature is a business strategy, which organizations are using to manage their profits and their productivity; however, this practice requires extensive evaluation to execute this strategy successfully especially in the area of personal management. The author points out that, in the past, organizations generally only outsourced their call centers and support desks; however, now organizations are increasingly outsourcing their design and R & D departments thereby creating the risk that an organization can lose critical expertise as a result of all their employees within the U.K. no longer being involved with these activities. The paper relates that many Indian companies, like Wipro and Infosys, also are establishing their operations in the western world to offer companies the expertise and talent of a large pool of Indian workers but keeping close to the operations in U.K. to allow them to understand the changing strategies and the market demands. Tables.
Table of Contents
Introduction
Importance of this Study
Purpose of this Study
Limitations of this Study
Overview of Thesis
Literature Review
The Cultural and Contextual Issues Affecting Businesses
The Rationale behind Outsourcing by a Business
To Learn from the Success and Failures of Outsourcing Undertaken in the Past
The Importance of Change In the Business Development and Sustainability
Methodology
Discussion
Conclusion and Recommendations
Recommendations
Conclusion
From the Paper
"Wages and benefits have also undergone revolutionary changes due to outsourcing. Where in the past, markets were restricted by geographical boundaries and labor demand and skill level determined the quality of live of the region, globalization has offered organizations and countries a more "leveled" playing field. In this environment, a worker in the U.S. is not competing against another worker at the same level and with the benefits and salary in the U.S., but rather against a worker in China, India, Mexico or Malaysia who might have a different wage and benefit structure. Social and cultural needs of the population have also impacted the wages and benefits of workers. In the past, most developed countries had generous and adequate benefits for their workers at all levels of the organization. At present, dealing with the "entitlement syndrome" is a challenge for most organizations in the U.S. and other developed countries such as the U.K. and Germany."
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Computer Related Jobs, 2002.
An investigation of computer-related jobs.
1,150 words (approx. 4.6 pages), 3 sources, $ 44.95
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Abstract
This paper investigates three computer related jobs and cites the niche they have created in the market for employment in the IT sector. The jobs are:- Help desk Technician, Graphic Designer, and Web Developer.
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Technology and Social Change, 2002.
A look at how technology has the potential of changing our social habits.
917 words (approx. 3.7 pages), 5 sources, APA, $ 32.95
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Abstract
The paper discusses how the distinctive lines which determine control and influence between technology and humanity are often smudged. Since the release of the desk top computer, society has been effected to a similar degree to which it has been served. The paper examines how computers used to be limited to large corporations, to run only the most complicated tasks. Today, they are used in almost every aspect of our life. The paper looks at the affect of the internet on our social habits, where a person is no longer at risk of being directly rejected if their ideas are outside of the social norms. In the event of a hostile response, the ?Delete? key is never far away. The paper shows that this oxymoron can drive our culture toward increased isolation, or it can cause the recognition of our need to socialize, to build intimate personal interaction, and to share life with others. It questions whether technology can guide society toward shallow e-lives, or whether culture will insist that it remain the servant, constantly climbing out of intoxicating isolationism.
From the Paper
"In her book, The Real World of Technology, Ursula M. Franklin argues that technology has a disruptive effect on humanity. Her assertion is that if left-unchecked technology will eventually destroy society as we know it. She continues and contends that for society?s sake, people must question everything before accepting new technologies into their world. In the book, Franklin?s argument urges people to come together and participate in public reviews and discuss or question technological practices that lead to a world that is designed for technology and not for society. Franklin, however, seems unable to realize that the influx of technology and society?s greater dependence of it may just be another step of evolution. Just as humans grew out of the ape and the hammer out of the twig, so to may the children and their tools of tomorrow grow to become something greater than even we can imagine."
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