| Papers [1-15] of 100 :: [Page 1 of 7] | | Go to page : 1 2 3 4 5 6 7 —> | Search results on "CUSTOMER SAFETY HOTEL INDUSTRY": |
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Customer Safety in the Hotel Industry, 2004.
This paper examines the issue of hotel security from a few different perspectives.
2,712 words (approx. 10.8 pages), 7 sources, MLA, $ 95.95
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Abstract
The paper treats the issue of hotel security from the standpoint of the hotel, management and the guest. The paper includes the importance and the advantages/disadvantages of providing safety in hotels.
From the Paper
"Casual travelers do not necessarily give much thought to their personal safety when they are traveling domestically. However their sense of safety can decline significantly when they travel abroad, particularly given recent kidnappings and attacks on guests in hotels. In Europe and the Middle East, hotels also recognize that they can be targets not of guest-specific acts of violence but of attacks that target the hotel as a whole."
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Customer Loyalty in the Hotel Industry, 2006.
Examines the subject of customer loyalty within the context of the hotel industry.
1,736 words (approx. 6.9 pages), 7 sources, MLA, $ 56.95
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Abstract
Customer loyalty describes the tendency of a customer to choose one business or product over another for a particular need; customer loyalty becomes evident when choices are made and actions taken by customers. This paper analyzes and critically evaluates the various methodologies and techniques of customer loyalty in application to the hotel industry in its marketing management, supported by theoretical models, news excerpts, case studies and research articles focusing on the trends and the latest problems/issues concerning the industry. The paper includes a graph.
Paper Outline:
Abstract
Definition
Customer Loyalty in Hospitality Industry
Efficiency Measurement in Hotel Industry in terms of Customer Loyalty
Theoretical models/techniques of Customer loyalty programs in Hotels
Latest Problems/Issues Concerning the Industry/Organisation
Conclusion
References
Bibliography
From the Paper
"Academic analysis of the literature on customer satisfaction within the hotel industry brought forth an amazing lack of empirical data. Lewis and Nightingale (1991) commented that hotel companies have difficulty in measuring customer satisfaction and, in spite of the proven inefficiency of comment cards, many still rely upon them. However, they also make the point that Marriott regularly surveys its customers randomly and chains like Sheraton are always looking at how the room comment cards can be improved. Schneider and Bowen (1985) empirically demonstrated that customers and employees share perceptions and attitudes. It is therefore appropriate to use the employee perceptions of customer satisfaction as a reasonable measure of organisational performance in regard to customer loyalty."
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Technology in the Hotel Industry, 2002.
A look at the concept of the online 'virtual tour' of the premises in the hotel industry.
2,900 words (approx. 11.6 pages), 7 sources, $ 106.95
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Abstract
This paper details new technology that is helping businesses expand profits and sales. Electronic commerce has become an essential reality for all industries, including travel and hotel industries. The latest trend must be followed-it is that of the virtual tour of the hotel premises. This aspect of technology is expected to boost sales by increasing the customer base of hotels, and making it easy to market hotel facilities.
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Hotel Industry in Dubai, 2006.
A discussion regarding the changes within Dubai's hotel industry over the past 10 years.
1,573 words (approx. 6.3 pages), 6 sources, MLA, $ 51.95
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Abstract
This paper presents an exploration of the hotel industry in Dubai. The paper examines the industry as a whole, the changes that have taken place over the past decade and the effect of globalization on the hotel trade.
Outline:
Overview:
Introduction
Culture
Conclusion
From the Paper
"Social custom dictates that handshakes are an important part of greeting someone. In addition the Arab custom believes that one should not address a woman unless one has been properly introduced to that woman. The hotel industry has worked to accommodate both the Arab culture and the western culture within their guests. Offering alcohol to an Arab is considered offensive if one is not positive that the Arab drinks, however, in western civilization offering a drink is considered a mark of politeness. The Dubai hotel industry has had to incorporate ways to offer drinks without offending any guests.
Ramadan is the most revered holiday among Muslims and it is considered extremely offensive to eat, drink or smoke in front a Muslim from sunup to sun down during that time frame. The Dubai hotel industry has devised methods to allow non Muslim guests to partake in food and beverage without offending the Muslim locals and guests. "
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Southern California Hotel Industry, 2002.
Examines the perplexing state of the hotel industry in Southern California: 1960 - 2003.
1,400 words (approx. 5.6 pages), 4 sources, $ 53.95
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Abstract
This paper explores the nature of the hotel industry in the five- county area of Los Angeles, Orange, Riverside, San Bernardino and Ventura Counties as compared to its regional and national significance as an economic venture.
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Hotel and Motel Industry in British Columbia, 1995.
This paper analyzes the hotel and motel industry in British Columbia: Industry conditions, concepts and practices, economics, competition, consumers, management strategy, retail mix and future.
2,475 words (approx. 9.9 pages), 19 sources, $ 87.95
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From the Paper
"The accommodations industry in British Columbia as a whole is experiencing a problem with over capacity. The excess of rooms derived from a continuation of new construction in the provincial industry all through the period of the economic recession in the early-1990s. The problem of over capacity in the accommodations industry on a provincial-wide basis should end by late-1996.
Over capacity has not been a problem for the industry in Northern British Columbia. In fact, occupancy rates in excess of 90 percent have not been uncommon in the northeastern part of the province. Over capacity problems have been most serious in the Okanagon ... "
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Hotel Industry & Yield Management, 1996.
Examines theory & practice of maximizing revenue in all time periods, despite changing demand, applied to hotel industry. Pricing, location, competition, computers, marketing, more.
2,925 words (approx. 11.7 pages), 15 sources, $ 103.95
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From the Paper
"Yield management is the balance of selling limited and perishable inventories at the right price to the right customers. This means that a single commercial airplane flight can have many different prices based on the needs of the travelers involved and when they purchased their ticket. Hotels can have guests paying different rates for essentially the same room, and even hospitals are competing in ways that not only boost their occupancy rates, but their overall yield results.
Initially begun in the hospitality industry, yield management can be incorporated into other related industries where the conditions are right. However, there is the potential for problems if managers focus exclusively on yield management instead of building into their overall strategic plan."
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Brand Management in the Japanese Hotel Industry, 2003.
A brief examination of 10 articles and their impact on the subject.
920 words (approx. 3.7 pages), 10 sources, APA, $ 31.95
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Abstract
This paper examines ten articles on the subject of brand management in the Japanese hotel industry. It looks at brand management as an important part of most marketing activities and its importance to the hospitality industry. The paper also looks at the importance of building brand awareness, image and loyalty.
From the Paper
"Brand management is an important part of most marketing activities and can be particularly important in the hospitality industry. This research examines ten articles and their ..."
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Yield Management in the Hotel Industry, 1993.
Describes concept and procedure to increase revenues and profits and applies them to lodging and related industries.
1,800 words (approx. 7.2 pages), 12 sources, $ 63.95
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From the Paper
"THE USE OF YIELD MANAGEMENT IN THE HOTEL INDUSTRY
Introduction
This research examines the use of the yield management concept and procedure in the hotel industry. Yield management is a practice that, in the early.1990s, is widely used in the transportation and lodging industries. The practice received its first widespread applications in the air transportation industry and then expanded into the lodging industry through computerized reservation systems that interconnect the two industries.
The Yield Management Concept and Procedure
Yield management is a tactic to increase revenues and profitability.1 Yield management is the process of establishing different prices for similar services and allocating those services ..."
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Hotel Safety for Tourists, 2007.
An analysis of the progress in tourist safety since September 11, 2001.
2,639 words (approx. 10.6 pages), 11 sources, MLA, $ 79.95
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Abstract
This paper discusses the safety of tourists since the September 11, 2001 attacks in New York. It examines how much progress has been made since then in the specific task of making tourists safer in hotels. It assesses the ways in which tourists are made safer and ways in which the system has failed to improve their safety. Overall, the paper concludes that tourists are no safer now than they were prior to September 11.
From the Paper
"However, despite such recommendations, and despite the horror of 9/11, it does seem that very little has been done by hotels to increase security post-9/11. For example, a study conducted by Professor Cathy Enz, in conjunction with Smith Travel Research, surveyed 1,033 hotel managers in the US soon after 9/11, and then followed up by surveying 492 general managers in October of 2002. The study showed that most hotels did not make any changes to security and safety staffing and procedures in the year immediately after the attacks. Presumably, if changes and improvements were not made when the attacks were still fresh in everyone's minds, they would not be made subsequently. Enz commented that: "It appears that most hotels are standing pat with their existing safety and security procedures." (Myers, 2003, on web page cited.)"
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Electronic Customer Relationship Management (CRM), 2002.
This paper looks at electronic customer relations management in the hotel industry.
3,190 words (approx. 12.8 pages), 15 sources, MLA, $ 92.95
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Abstract
This paper is an in-depth analysis of the advent of electronic customer relations management (e-CRM). It looks at the early developments in the field, how this has expanded, paying particular attention to the hotel industry. It looks at both the pluses and minuses of the e-CRM system, and some of the different types of software that are available. It also looks at which areas of the hotel industry e-CRM has had the most impact.
From the Paper
"The Internet Age has created an environment in which the needs of the individual are of paramount importance: Not only has the accessibility of the Internet created conditions in which customers have access to service and products over a 24-hour period, this type of environment has also affected the perceptions of the individual in terms of external customer service relations. At a general level, the introduction of the Internet created an environment in which the consumer was able to get increased customer care and was able to research products and product development. This in turn increased customer awareness, which finally affected their purchasing decisions."
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Aviation Safety: Error Management Versus Safety Compliance, 2002.
A look at the concepts and differences between error management and safety compliance in relation to aviation accidents.
650 words (approx. 2.6 pages), 2 sources, $ 26.95
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Abstract
This essay explains the difference between Error Management and Safety Compliance in aviation accidents. Error Management, it is argued, provides a greater likelihood for proactive outcomes when errors due occur. Because errors and accidents are impossible to eliminate, EM is premised on a complex information gathering system that allows those involved in accidents to better understand what happened. It creates a more intervention-focused environment for crew, and avoids issues of blame and punishment, and thus provides the crew with a different responsibility for error prevention.
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The Hospitality Industry, 2002.
Using the Ritz Carlton Hotel as an example, this paper provides an assessment of how external customers? and suppliers? requirements are met in the hotel industry.
1,074 words (approx. 4.3 pages), 7 sources, APA, $ 37.95
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Abstract
Discount prices and distinctive products are no longer a complete solution for success in the hospitality industry. The paper shows that high-end hotel chains, for example, simply do not have the luxury of reducing the prices. This assessment focuses on research of the Ritz-Carlton Hotels, LLC. The objective of assessing how the various departments in the hospitality industry meet external customers? and suppliers? requirements was the main objective. The Ritz-Carlton is world famous for paying special attention to the customer and the organization?s suppliers.
From the Paper
"Suppliers obviously play a major roll in the continued success of the Ritz-Carlton hotels. The Ritz-Carlton hotels recently began offering high-speed Internet access throughout their resorts. STSN, a leading provider of high-speed Internet technology and services, is the supplier for the hotel chain. The Ritz-Carlton has reported that frequent guests of competitors are beginning to change their loyalties because of the Ritz-Carlton?s affiliation to the new high-speed Internet provider."
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The Financial Impacts of Customer Complaints, 2008.
A research paper assessing the effectiveness of offering discounts as a service failure recovery technique in the hotel industry.
8,525 words (approx. 34.1 pages), 20 sources, APA, $ 180.95
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Abstract
This research paper assesses whether hotel companies should offer customers a discount by way of compensation for service failure. The study assesses whether offering customers a discount is an effective strategy to ensure their repeat business in spite of having suffered poor service. The study also assesses whether it is in the financial interests of the company to offer such compensation. This is done by evaluating whether the company is able to generate the cost of the discount back from the customer through their repeated business.
Outline:
Introduction
Background
Purpose of the Study
Importance of the Study
Hypothesis
Outline Methodology
Sources of Information
Reliability and Validity of Data
Limitations of the Study
Summary of Research Questions
Literature Review
Methodology
Results
Discussion
From the Paper
"The study is important in determining the strategy which the hotel industry should pursue in regards to offering discounts to customers. The practice of offering compensation as a means of service recovery is currently routine in many hotels. There has however been little analysis conducted as to whether the strategy is actually beneficial to the hotel. In the current market the conditions under which the strategy was devised do not necessarily hold, so there is no guarantee that the strategy remains as effective as when first introduced. It is important that the effectiveness of the strategy is assessed in order to ensure that the hotel can maintain their profitability and competitive market share."
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The Hospitality Industry, 2005.
This paper examines the most used configurations of information systems in the hospitality industry today and the requirements for proper implementation.
4,030 words (approx. 16.1 pages), 15 sources, APA, $ 109.95
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Abstract
This paper explains that the hotel industry has been very dissatisfied with the current technology system being used due to its' ineffectiveness in the pursuit of satisfying future business needs in the hospitality industry because it (1) lacks effective inter-vendor cooperation and systems integration, (2) drawbacks in the current
technology financing process and (3) has poor adoption of modern technologies. The author points out that the complexity of the systems presently in use in many of the hotels do not and will not ever have the capacity to streamline the process, much less increase the ROI for the company. The paper relates that hospitality industry is seeking new information technology solutions to meet the growing demands of the high-tech business world, which interacts with the hospitality industry and counts upon services such as those provided by the Hilton and the Marriott hotels.
Table of Contents
Statement of the Problem
Objective
Introduction
History and Background
Hospitality Industry: CRM Requirements
Hospitality Industry: ERP
Requirements/Current Needs in the Industry
Limitations of the Industry and Hesitancy in Utilizing IT Systems
Changes Needed in the Industry
Case Studies in the Hotel Industry
Information Technology Solutions in the News
Summary and Conclusion
Recommendation of Technical Standards for the Hotel Industry
Technical Standards
2005 Hospitality Industry Market Reports
From the Paper
"Contractual licensing and use restrictions have led to many of the current existing restrictions of software in the hospitality industry as well as the unwillingness of the vendors in supporting the requirements of integration needed by their customers in the industry. More than the technical standards are needed as they create only the platform for open systems while business standards needed are for the ensuring of the contract right of the hotels in licensing and integration of systems. The vendors do have however, a right in protection of their intellectual property as well as the right to compete in software provision as well as provision of services for assistance with integration efforts. In order to avoid many of these limitations the HTNG White Paper suggests and even urges the adoption of the following forward-thinking business standards that respond to and answer the needs in the hotel industry."
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