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Crisis Management Issues, 2007.
An analysis of Pat Milton's book "In the Blink of an Eye: The FBI Investigation of TWA Flight 800".
1,559 words (approx. 6.2 pages), 1 source, MLA, $ 51.95
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Abstract
The paper maintains that this book is an illuminating look at investigating the cause of an airliner crash, but it is also an important glimpse into serious crisis management issues. The paper discusses the many successes and failures with the investigation and recovery of Flight 800. The paper is of the opinion that this book should be required reading for anyone contemplating a career in crisis management.
From the Paper
"The book opens not with Flight 800 itself, but with the emergency responders who first heard the news and sped to their offices to begin investigating what brought the flight down. The first is Jim Kallstrom, a senior FBI agent in New York who fears terrorism from the beginning. Another is Richard Clarke, a special assistant to President Clinton on terrorism. Both men felt with no distress calls from the crew that a bomb may have brought down the plane. It continues with the increased efforts of the FBI and other agencies to determine the cause of the crash, an introduction to the people traveling on the flight, the explosion and cause, what happened to the plane, how families were touched by the tragedy, and how investigators carefully pieced together the fragments to discover what happened to the plane."
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Crisis Management, 2004.
This paper discusses crisis management structures in terms of the United States' security system classified as "homeland security" and "homeland defense".
1,185 words (approx. 4.7 pages), 7 sources, MLA, $ 40.95
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Abstract
This paper explains that command, control, and communications play important roles in decision making within crisis management organizations. The author points out that the most important element in crisis management is the gathering of information that would help to overcome adversary forces. The paper states that journalists are specifically targeted as the benefactors of online crisis communication and management because they are the key in providing timely information for newscasts, newspaper,s and the Internet.
Table of Contents
Characteristics of Crisis Management and Decision Making Structures
Command/Control Communications
The Crisis Manager
From the Paper
"According to the White House web site for example, the border protection unit comprises over 29,000 uniformed officers. At airports, security has been tightened to great degrees in less than a year. Airports all over the country now have over 45,000 Federal security screeners. These persons are highly trained to inspect all baggage professionally. The Coast Guard has also played an important role, having conducted more than 124,000 port security patrols, 13,000 air patrols, boarded more than 92,000 vessels, interdicted over 14,000 illegal entrants into the country, and includes more than 90 Maritime Security Zones."
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Crisis Management at Odwalla, Inc., 2002.
This paper discusses crisis management by Odwalla, Inc., a natural, unpasteurized fruit juice company, after a fatal outbreak of E. coli O157:H7 in their apple juice.
1,315 words (approx. 5.3 pages), 6 sources, APA, $ 44.95
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Abstract
This paper explains that although most small companies would never have survived an E. coli crisis, Odwalla weathered the storm and is now the subject of a best practice studies on crisis management. The author points out that Odwalla was not innocent and committed major management errors: Significant flaws in its safety procedures, poorly maintained citrus-processing equipment, an insular culture without a clear system of corporate checks and balances, no internal oversight procedure and a board of directors comprised of business friends of its founder. The paper reports that some of the crisis management included the company accepted full responsibility for the crisis, in all interviews with the media, expressed sympathy and regret for all those affected and promised that the company would pay all medical costs.
From the Paper
"Most importantly, Odwalla took steps to stop the problem that had caused the E. coli contamination in the first place. The company admitted that its neglect of pasteurization had been wrong and moved quickly to introduce a process called ?flash pasteurization? which could guarantee that E. coli had destroyed while maintaining better flavor that pasteurization. Odwalla also invested $1.5 million in new safety procedures within a year of the recall. Today, the company adheres to a Hazard Analysis and Critical Control Points program that exceeds FDA requirements, tests every batch of juice for purity, performs daily microbiological tests, and leads the charge for higher government standards across the juice industry. While Odwalla?s public relations campaign was a success, it?s important to remember that the company was guilty of criminal charges of selling tainted apple justice and was fined $1.5 million, the largest ever assessed by the FDA. Odwalla accepted responsibility for the poisonings by portraying itself as unaware of the health dangers of unpasteurized juice, but this doesn?t appear to be the case. Nonetheless, the public responded favorably to Odwalla?s highly lauded crisis management tactics."
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Crisis Management, 2004.
An analysis of communication strategies used in crisis management.
2,084 words (approx. 8.3 pages), 6 sources, MLA, $ 65.95
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Abstract
This paper discusses the importance of crisis management in sports marketing operations. The paper describes how sports organizations can use communications strategies to combat the negative effects of a crisis situation. The paper contends that, by using effective crisis management models, sports organizations are better prepared to identify 'spot fires,' which will enable marketers to extinguish the flames before they damage the organization's reputation.
From the Paper
"One of the most important aspects of crisis management is the development and implementation of a theoretical and effective media relations campaign (O'Bierne and Ries, 2002). The media plays a key role in an organization's attempt to send key messages to the publics. On the flip side, it can also send negative and damaging messages, particularly when there is a crisis or scandal involved. The media's ability to jump on a story as soon as it happens has forced sports organizations to develop crisis strategies that can be launched just as quickly as the media can report the news (Fink, 1986)."
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Crisis Management, 2005.
A in depth discussion on crisis management in politics.
6,900 words (approx. 27.6 pages), 10 sources, MLA, $ 135.95
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Abstract
This paper analyzes the best methods and techniques for effectively planning for, managing and mitigating the damage from a political crisis. It explores the need to develop a crisis plan before a crisis occurs. It expands on the four stages to effectively deal with a crisis, and how political crises relate to these crisis management techniques. The author includes steps that must be taken when a crisis occurs.
From the Paper
"Every organization must at some point deal with a crisis. Crisis situations are exceedingly difficult to deal with because, by definition they are times of flux and change whose outcome will often depend on the organization's reaction. Managing a crisis is a ..."
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Case Study: Crisis Management, 2008.
This paper is a crisis management case study for Karma-Organic Food for Dogs.
1,310 words (approx. 5.2 pages), 3 sources, APA, $ 44.95
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Abstract
This paper reviews a crisis campaign or over-arching strategy geared towards ensuring that Karma-Organic Food for Dogs can emerge in good condition from a bruising product recall, which has turned its industry upside down. The author identifies the groups that should be targeted by any marketing campaign in the grim aftermath of this recall. The paper points out that crisis planning involves reminding the public that the company is concerned about its consumers, quality, ethical business practices and making a product that can meet the most exacting quality standards. The author concludes that the best communication strategy is to accentuate the positive and the company's long and distinguished history of providing organic food at economical prices so that Karma-Organic Food for Dogs can emerge from this industry-wide crisis a winner.
From the Paper
"Before going too far, it is important to discuss in some detail the entire recall crisis. To begin with, a quick glance at the Menu Foods recall website reveals that the list of recalled items has grown recently and that ChemNutra Wheat Gluten appears to be the main culprit responsible for the crisis. Furthermore, the website indicates that Menu Foods is taking (or was as of March, 2007) steps to divine the cause of the illnesses striking the pets of customers - the identification of the aforementioned ChemNutra Wheat Gluten (and the massive recall of food products) would seem to be the most significant step."
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Crisis Management of Ashland Oil Inc., 2005.
Discusses how this company managed a 1990s management crisis.
675 words (approx. 2.7 pages), 2 sources, $ 26.95
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Abstract
This paper cites the fact that Ashland Oil Inc. at the beginning of this decade recognized that it had a management crisis and that it needed to gain control of it in order to cope with the unforeseen shifts in the oil business. It shows that in 1991, the company made a number of decisions regarding how to prepare for a crisis, after it had faced a crisis with a major oil spill in 1988 and had not handled the situation as well as it might.
From the Paper
"The public sees long line at the gas pump and notes the rising costs of oil and may believe that the oil companies are making money hand over fist and doing so with relatively little effort. In fact, though, whether an oil company can weather the ups and downs of the oil business depends on the management of the company. Ashland Oil Inc. at the beginning of this decade recognized that it had a management crisis and that it needed to gain control of it in order to cope with the unforeseen shifts in the oil business. Americans have been aware of an oil crisis since the 1970s, when the first oil crisis brought higher prices and long lines and made Americans more aware than ever before of their dependence on foreign sources for their oil and energy needs."
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Effective Crisis Management Techniques, 2002.
This paper examines how an organization can handle a crisis. The steps an organization takes during a crisis will determine how they come out of it. This paper lays out how an organization can effectively deal with crisis to prevent lasting damage.
1,430 words (approx. 5.7 pages), 8 sources, $ 47.95
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Abstract
This paper looks at the importance of a company's crisis management strategy and how the strategy that an organization takes during a crisis can affect the long-term health of that organization. It also puts forth the theory that organizations often collapse because when a crisis occurs they are not equipped to deal with it in a quick and timely fashion.
From the paper:
"Planning ahead of time can help soften the negative impact of an ongoing crisis. Decisions made while planning for a potential crisis tend to be more rational then a decision made in the middle of a crisis. Develop a crisis manual that is simple and easy to read and make sure it is used; it is worthless if it sits idle on a shelf. All employees need to be trained so they know what their roles will be during a crisis. This training will help prepare everybody in the organization to avert or effectively manage extraordinary incidents. It is not possible to plan for all potential crises that can occur. Rather an organization should prepare an action plan that involves responses for various aspects of a possible crisis."
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International Relations and Crisis Management, 2004.
Studies the role of the military in preventing and managing crisis situations.
2,018 words (approx. 8.1 pages), 8 sources, APA, $ 63.95
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Abstract
This paper explains how and why the role of the military has been transformed from that of an aggressor to that of a peacekeeper. It explains the international changes that have propelled this transformation, how today's forces are different from those of the Cold War era, and why the military's new role is so important.
From the Paper
"With the cessation of hostilities after two world wars and the subsequent Cold War, many political analysts believed that the role of the military would be curtailed to formal duties of border management. Many suggested that the role of the military would not be of any significance to the common man, since the changed circumstances in the world power balance would require more diplomatic intervention in times of crisis than the active role of the military. However, experience has taught us that the role of the military cannot be minimized to any stretch of our wishful imagination."
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Crisis Management, 2002.
This paper looks at the crisis of car tires blowing out while drivers are on the road and how the company Bridgestone/Firestone were accused of this crime. This paper shows the company's unwillingness to accept blame for road deaths.
1,250 words (approx. 5.0 pages), 3 sources, MLA, $ 42.95
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Abstract
This paper looks at Bridgestone/Firestone's flat out refusal to accept blame for their part in any road deaths. The writer shows how corporate America feels more affianced to its internal stakeholders than to the consumer public. It follows with an example of a high profile trial where they consistently denied they had any responsibility for any damages. The writer concludes by showing that their policies and crisis management strategies not only cost the company its reputation but also result in permanent loss of consumer loyalty.
From the Paper
"Firestone doesn?t know a thing about good crisis management. Its policy of denying its obvious faults has decreased consumer?s trust in the company or its products for that matter. It is important nowadays to understand that consumers are not interested in big names only, they also want to be assured that the company indeed cares about all the stakeholders involved. Firestone?s employees have suffered tremendously from the recall and from its various errors as jobs were slashed in the United States and stock prices tumbled. The community and society on the whole suffered because one firm refused to own up and thus delayed tire recall."
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Bhopal Crisis Management, 2006.
A review of the Bhopal Disaster of 1984.
1,350 words (approx. 5.4 pages), 0 sources, $ 53.95
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Abstract
This document discusses the Bhopal Disaster that occurred in 1984 in Bhopal India. The paper discusses how Union Carbide accidentally released over 40 tons of methyl isocyanate, a pesticide chemical, into the surrounding city streets of Bhopal. Since this gaseous form of the chemical was heavier than air it quickly spread among the busy community and ultimately resulted in over 15000 deaths. This research examines the character of Union Carbide's crisis management and its disavowal of any responsibility whatsoever in the accident as well as its guilt avoidance communication strategies that misinformed almost every constituent of the corporation.
From the Paper
"In 1984, what has become known as the Bhopal Disaster occurred at a Union Carbide pesticide plant that was located within the center of Bhopal, India in the Indian state of Madhya Pradesh. Many researchers claim this is the single most disastrous industrial accident in history (Hopfl & Matilal, 2005). The accident began with the release over 40 tons of methyl isocyanate, a form of pesticide chemical, that is heavier than air and which subsequently spread at ground level through the busy streets of Bhopal. It is estimated that the escaped gases affected as many as 600,000 individuals although it might be as few as 150,000 but significant in any case (Hopfl & Matilal, 2005)."
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Crisis Management, 1992.
Examines corporate strategies in handling crises and communicating with the public in the "Johnson and Johnson" and the "Union Carbide" crises.
1,350 words (approx. 5.4 pages), 5 sources, $ 47.95
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From the Paper
"Ideally, companies would never need crisis communication strategies. Products would never be defective, accidents would never happen, saboteurs would never strike, and the consumer would always use products as intended. Companies would always be in control of the image their products had in the press, and the relationship between the press and the company would be characterized by co.operation and mutual respect. Unfortunately for many companies, events conspire against them and crisis communication becomes necessary. Recent, well.publicized examples of this include the Dalkon Shield product defects (A.H. Robins), Tylenol sabotage (Johnson and Johnson), and a poisonous gas leak in Bhopal, India (Union Carbide). Lesser crises affect smaller companies throughout the business world, but without the attendant nationwide publicity that accompanied the instances named ..."
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Managing a Crisis Using PR, 2007.
A simulation of a public relations (PR) strategy for the Greenenergy company during a crisis situation.
899 words (approx. 3.6 pages), 2 sources, MLA, $ 31.95
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Abstract
This paper summarizes a simulation for managing a crisis with public relations (PR) tools. The paper formulates a PR strategy for a new company called Greenenergy. It addresses the meaning of proactive planning and the feedback mechanism recommended in relation to the situation described in the simulation. The paper analyzes what is an ineffectual way of deploying the PR plan along with examples of what not to do in a similar situation.
Table of Contents:
Abstract
"Managing a Crisis Using PR" Simulation Summary
Proactive Planning and Feedback
PR Plan Deployment
Crisis Management
Conclusion
From the Paper
"Greenenergy faced crises when equipment, maintained improperly, injured people. The company chose to be forthright and immediately released information to the media and cooperated with investigative authorities (University of Phoenix, 2006). Choosing appropriate message options such as releasing specific information to the media ensures the communication of the desired message and cooperating with investigated authorities earns the organization creditability. Choosing the appropriate communication hierarchy is equally as critical as the form of communication. Greenenergy had a planned approach for immediately communicating with key internal and external publics. The approach allowed for the right information, in the right medium to go to the right people within the right timeframe preventing further duress in the crisis."
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Management and Operations Management Theory, 2006.
A look at the four functions of management and the operations management theory.
1,147 words (approx. 4.6 pages), 3 sources, MLA, $ 39.95
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Abstract
The functions of management and operations management go hand in hand. This paper defines the four functions of management - planning, organizing, leading (motivating) and controlling, together with the operations management theory. It then provides an analysis of how the functions of management affect the operations management.
Outline
Abstract
The Four Functions of Management
Operations Management Theory
Impact of Management Function on Operations Management
Conclusion
From the Paper
"As the goal of organizing is to produce better results, similarly leading or motivating is necessary for an organization to extract maximum performance out of the workers. With appealing incentives, workers would work honestly and put in their best. This in turn would save the company time and there would be a complete control of the managerial department over things like production control and quality control. When an employee is rewarded for work hard done, then it is only natural that they would put in the most effort. An employee would by nature be well-organized thus bringing the load off the managerial department as far as quality control is concerned. It would also give a higher rate of production and an organization can comply with increasing demands."
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