| Papers [1-15] of 100 :: [Page 1 of 7] | | Go to page : 1 2 3 4 5 6 7 —> | Search results on "BANKING INDUSTRY OMAN": |
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The Banking Industry in Oman, 2005.
This paper is a research report, which develops a business continuity plan for the Oman banking industry.
21,275 words (approx. 85.1 pages), 35 sources, MLA, $ 249.95
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Abstract
This paper explains that a business continuity plann is the method or process whereby financial institutions ensure the protection or recovery of operations, including services to customers, when confronted with adverse events such as natural disasters, technological failures, human error or terrorism. The author points out that the research indicates that the Oman banking industry has an idea of what it should be doing for its business continuity plans, but instead, it looks primarily at the I.T. situation, which is important but fails to develop plans for all of the necessary phases of the banking business. The paper stresses that the strongest recommendation, which can be made for the Oman banking industry and for other businesses, is the need for redundancy in every phase of the operation, even maintenance of records outside the country. Tables and graphs.
Table of Contents
Introduction
Introduction and Background
Statement of the Problem
Purpose of the Study
Theoretical Basis
Limitations of the Study
Definition of Terms
Organization of the Remainder of the Study
Review of Related Literature
Methodology
Research Design and Approach
Population and Sample
Collection and Tabulation of Data
Data Analysis Procedures
Policy Document for a Business Continuity Plan in the Oman Banking Industry
Analysis of the Data, Results, and Discussion
Summary, Conclusion, and Recommendations
From the Paper
"Some banks, of course, do already have these plans, although it is a small number. Of the banks that do not have one and are not working toward one, cost seems to be the key. Creating and implementing this type of plan and ensuring that it is updated and adjusted properly is a time consuming, difficult, and often expensive thing for banks and other businesses to do, and it is understandable that some banks would be reluctant to create a business continuity plan for these reasons. However, banks should look toward these expenses not as costs, but as an investment toward the safety and security of their future."
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Impact of E-Banking on the Banking Industry, 2006.
An in-depth analysis of individual commercial banks and how they service their customers.
13,765 words (approx. 55.1 pages), 31 sources, APA, $ 249.95
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Abstract
This paper discusses individual commercial banks and how they service their customers. It analyzes the quality of banking services that a customer gets and how the services are provided to the customer. It describes the three main channels for banking today - through branches, through the internet and on telephone.
Table of Contents:
Introduction
Chapter I
How Internet Banking Has Grown In The Last Decades, Especially Regarding New Product Being Offered
Evolution of Internet Banking
Present Status and Profile of E-Banking Offered By Banks
Nature of Product Offered
Chapter II
The Operations of Banks In Different Areas: What Is The Contribution?
Effects of E-Banking on Banking Operations: What Is The Contribution of Internet Banking Toward The Business?
Chapter III
General Benefits of Banks From E-Business and Other Communication
Performance Measurement
Chapter IV
Reality of System Risks and Control
Conclusion
From the Paper
"To understand the relationship that can develop between the Internet and banks, one has to first understand the nature of both these items. The first to be understood is the banks. So far as banks are concerned, at the beginning of the twenty-first century, central banking which is the source of all banking activity would appear to be at a crossroads in their future. Earlier it was the lender of last resort, active participant in stabilizing economic fluctuations, and now the present main function is being the guardian of price stability. As it is still the monetary authority, much is expected from them. At one stage, fiscal policy was considered to be the main instrument of economic policy, the situation changed to an ascendancy of monetary policy and that was noted by the late 1980s in most parts of the industrialized world. This had a lot of implications for the role of the central bank."
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Europe's Emerging Banks and the U.S. Banking History, 2002.
This paper analyzes the banking industry in the United States from the mid-18th through mid-19th century in order to understand the evolution of the banking industry in Europe's developing economies in the 20th century.
2,480 words (approx. 9.9 pages), 6 sources, APA, $ 75.95
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Abstract
This paper presents four potential dangers to banks in emerging markets and relates them to the lessons of the founding banking system of the United States: Macroeconomic volatility, connected lending, political involvement and financial liberalization. This paper discusses that the emerging banking industries in Eastern Europe must learn to operate in an objective environment free from burdensome and often disastrous government control; just as, the ever-present tension in the United States between government policy and banking policy ensured the banking industry's objectivity. This paper argues that the primary cause of the banking crisis in Eastern Europe was the banks' decision to allow financiers with little experience and even less capital to set up their own banks.
Table of Contents
Introduction
European Economies and the Evolution of the U.S. Banking Industry
Macroeconomic Volatility
Connected Lending
Government Involvement
Financial Liberalization
Conclusion
From the Paper
"The insistence by the American chief executive in the mid 18th to mid 19th century to keep separate government policy from banking policy has not been demonstrated in the communist economies of Eastern Europe. The second major crisis factor for these economies has been connected (or insider) lending, particularly in Russia. Though not unheard of in rich countries, connected lending is a more serious problem in emerging countries, where supervisors are less rigorous about rooting it out. The Economist maintains that connected lending has recently caused serious problems where unscrupulous businessmen have found it easy to set up banks simply to finance their other companies' pet projects. Thus, at many Russian banks, the personal ambitions of owners and managers still come before the prudent assessment of lending risks. Loans to related companies are rarely made on an arm's length basis and tend to be granted at below-market rates, with scant credit vetting."
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Islamic Banking - Religion as an Excuse, 2006.
This paper explains the differences between Islamic banking and conventional banking. It argues politically, as opposed to economically, that both systems are the same.
3,225 words (approx. 12.9 pages), 17 sources, APA, $ 92.95
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Abstract
The writer explains that the emergence of Islamic banking is an example of how religion has become subservient to economic needs, and more specifically, how Islam has become subservient to capitalism. The paper explains that although advocates claim that Islamic banking is distinctive from interest rate banking, such methods are merely window dressing - a way for the banks to legitimize themselves. The writer explains that in Shariah, Islamic law, people are prohibited from charging and receiving interest. The paper draws parallels between conventional banking systems and the new modes of so-called interest-free banking. The paper states that Islamic banks have been mimicking conventional banks, pushing for short-term, low-risk investments that are similar in quantity and risk to those obtained by other conventional banks. The writer explains that the methods used to evade interest prohibition include mislabeling interest under the false pretense of administrative costs and delegating puppet banks to alleviate responsibility from Islamic institutions. The writer challenges the advocates of this system who claim that it is Shariah-compliant. In summation, the writer states that it is evident that in the current Islamic system, Islamic beliefs have taken a second place to the capitalist system. Table of Contents: Introduction Lack of Sources for Islamic Banking Same Method, Different Name Murabaha is Not Profit Sharing Using Puppet Banks The Ulama Power Vacuum Advocates Conclusion Bibliography
From the Paper
"During the 80s, Muslim countries such as Sudan, Iran and Pakistan underwent the growth of Islamic banking due to an oil boom and the need for Muslim communities to establish a unique economic presence in the new international economic order (Pipes, 1982:45; cf. ICO: 1982). By 1995, 144 public and private banking institutions had been established claiming to practice a??Islamic bankinga?? (Shaik, 1997:118). However, this paper will argue that Islamic banking is conventional banking in disguise. Islamists have merely used the former to bypass religious restrictions to meet their capitalistic needs in a manner that is compliant, and sometimes even not compliant, to interpretations of the Shariah. Such assertions can be supported by examining characteristics of the current Islamic banking system. Nazih N. Ayubi has written about religion being subservient to the state. In this particular case, the evolution of Islamic banking has become an example of Islam being subservient to capitalism."
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Islamic Banking, 2002.
This study investigates the feasibility of introducing Islamic banking as an alternative system of banking in the United States, but not as a replacement for the existing system of banking in this country.
7,325 words (approx. 29.3 pages), 32 sources, MLA, $ 162.95
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Abstract
The purpose of this study is to examine and assess the issues involved in any effort to implement Islamic banking as an alternative system of banking in the United States. The study pursues this purpose through the investigation of the following research questions: 1. Is it probable that Islamic banking and interest-based banking can co-exist within the economic structure of the United States? 2. Is the potential market for Islamic banking in the United States sufficiently large to make Islamic banking feasible in American society? 3. What laws, state and federal, require change to permit Islamic banking to operate in the United States?
Chapter 1
Introduction
Statement of the problem
Purpose of the Study
Key Factors for Investigation
Background on the Problem
Approach to the Investigation
Overview of the Study
Chapter 2
Literature Review
The Crucial Role of Interest
The Development of Banking Systems
Sources & Uses of Funds in Islamic Banking
Chapter 3
Method
References
From the Paper
"Islamic economics has two principal components. The first component is a constant set of principles derived from the Qu'aran, which are the economic principles governing all Islamic activity, and which are unchanging. The second component is a flexible set of principles also derived from the Qu'aran, but which may be adapted to environment, time, or place, while remaining within the boundaries of the unchanging principles (El Araby, 1997). In Islam, any enterprise ? economic or otherwise ? may be an act of devotion, if entered into with the correct intentions. The welfare of the whole of the human race according to the will of God is the ultimate goal of all Islamic economic activity. The social responsibilities of business organizations are part of the moral obligations of the individuals operating such organizations in an Islamic society (El Araby, 1997). All economic systems are concerned with the relationship between the public and private sectors. In capitalist systems, the emphasis is on the private sector, although the degree of such emphasis varies between countries. One result of this capitalist emphasis is the cyclical recurrence of significant problems ? inflation, unemployment, and recession, while a second result is an increasing concentration of productive capacity ownership into a relatively few private hands. Islamic economics assumes that no conflict exists or will develop between the public and private sectors, and that each sector works for the greater good of society. The applications of the principles of any system ? capitalist or Islamic ? are usually less than perfect. Therefore, conflicts do occur within Islamic economic systems; however, in Islam, the settlement of such conflicts is according to the criterion of the greater societal good, as opposed to settlement on an ideological basis of property ownership, political imperative or agenda, or similar factors that is often true in capitalist economies."
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The Pakistani Banking Industry, 2006.
This in-depth paper a provides a benchmark pertaining to the careers of bank managers in Pakistan, while also delving into the banking industry in the Islamic run country.
21,538 words (approx. 86.2 pages), 33 sources, MLA, $ 249.95
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Abstract
This well-researched paper examines Pakistan's evolving and constantly developing banking industry from the 1940s and up the present. The writer of this paper supplies in-depth insight into the pressures as well as the numerous financial and cultural demands and expectations currently facing bank managers in both the private and public banking sectors. This paper analyzes Pakistan's political history and its resulting impact on the country's banking industry. The writer of this paper delves into Pakistan's socio-political culture which greatly affects the vision, goals and leadership style of the country's bank managers. This paper also contains various financial tables, lists and illustrated graphs pertaining to this particular topic.
Table of Contents:
Abstract
Introduction
Political and Financial History Intertwined
Effect on Pakistani Bank Managers
Cautionary Tales
The Opposite Side of the Coin
Pakistani Banking Structure
Pakistani Banking: Recent Past
Upsetting Events in Pakistan's Banking History vis-a'-vis Managers
The Best Bank
Other Banks
Challenges for Managers in the Banking Industry
Current Initiatives
Literature Review
Summary
Statement of Research Question
Methodology
Findings
Manager One: NBP Managers
Manager Two: New Hire from Lahore Business School
Manager Three: Year 2000 Graduate of a Business College in Germany
Manager Four: Islamic Bank Manager
Manager Five: Graduate of Irish Business College
Manager Six: Recently Promoted Manager at a Local Branch in the Capital
Manager Seven: Human Resources Manager at the Islamic Bank
Manager Eight: Temporary Branch Manager in Small Town
Manager Nine: Former Bank Employee, Government Bank
Manager Ten: Graduate of Lahore Business College (2)
Bank Manager Career Themes
Discussion
Conclusion
Appendix A: Islamic Modes of Financing
Appendix B: Recent Listing of Banks Operating in Pakistan
Appendix C: Questions for Bank Manager Interviews and Process
Appendix D: Recommendations by Mehmood-Ul-Hassan Khan
References
From the Paper
"The best way to determine what the future might hold is to understand the past and the present, and add to that the changes seen by experts on the horizon. Therefore, constructing the history of Pakistani banking forms a major part of the current research; outlining contemporaneous changes and decisions regarding Pakistani banking made by its most senior officials is also important to understanding the influences on bank manager career tracks and attitudes. In addition, an extensive literature review of those factors that generally contribute t manager career orientation in any business will help understand the Pakistani bank managers' positions. Interviews with at least a few current Pakistani bank managers will display the attitudes they currently hold, and provide insight into what they expect in the future and what would make them more or less career-oriented."
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Internet Banking: A Technology in Search of Acceptance, 1998.
Examines the potential dangers of Internet-based banking. Reviews the history of Internet banking, the banking industry's commitment to the concept, the technological implications, & analysis of the possibility of public acceptance.
4,050 words (approx. 16.2 pages), 20 sources, $ 135.95
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From the Paper
" INTERNET BANKING: A TECHNOLOGY IN SEARCH OF ACCEPTANCE
Introduction and Thesis Argument
On January 21, 1997, the Royal Bank Scotland announced that it had completed the technological fine-tuning and was now Britain's first fully-fledged Internet Bank (1). The announcement generated the suspected editorial comments that suggested that retail banking is dead, and that a brave new world of cyber transactions are the wave of the future. Is Internet Banking the trend to watch out for?
That's the leading question behind the banking industry's
top-to-bottom redesign of the entire retail operations of some of the world's largest banks, a concept some analysts are calling "Future Banks." This concept is a mix of all the elements.."
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Performance Appraisal System in Banking in India, 2008.
An analysis the past, present and future view of the banking industry in India, with a focus of performance appraisal systems in the industry.
12,441 words (approx. 49.8 pages), 31 sources, APA, $ 239.95
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Abstract
This paper reviews the literature with regards to performance appraisal systems in the banking industry in public and private sector banks in India. It provides a historical overview of the banking industry in India and looks at a future view of its banking industry. The paper then discusses reforms and management issues in banking in India and the need for performance appraisal.
Table of Contents:
Historical Overview Of Banking Industry In India
Future View Of Indian Banking Industry
Reform And Restructuring Of Banking Hr Management
India Banking Sector Reforms
Challenge-Management In The Banking Industry
Innovation HRM In A 'Hyper-Competitive Environment
People-Centric HR Management In Banks
New Emphasis On HRM Related Practices
Banking Sector Technology Deployment
India Banking Industry HRM Report (2000)
Intensive Bank Restructuring Program: State Bank Of India
Performance Management & Appraisal Systems
Talent-Management In The India Banking Industry
Limitations And Scarcity In Performance Appraisal In Banking HRM
Recent Studies In HRM Performance Appraisal Methods
Summary Of Literature Reviewed
From the Paper
"Stated to be a good measure of devolvement was an increase in proactivity in personnel function in the past five years and in both the Indian and British interviews relating to involvement another measure was revealed stating to be "continuous feedback from line managers." (Budhwar and Sparrow, 2002) It is held that this is "an important measure of devolvement as it helps to evaluate whether things are working according to plans or not, and what changes will be required in the future." (Budhwar and Sparrow, 2002) An expectations that such type examinations might reveal "the extent to which managerial cognition of strategic HRM actually relate to practice. Similarly, the influence of possible new dimensions of national culture, as suggested by both Indian and British managers' viewpoint should be examined. The thinking of personnel specialists and different levels of employees from other sectors, regarding their function, should also be examined." (Budhwar and Sparrow, 2002)"
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Industrial Banking Structure, 2005.
An examination of the move from traditional banking to industrial banking.
1,158 words (approx. 4.6 pages), 7 sources, MLA, $ 39.95
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Abstract
This paper researches the diffusion of innovation in the banking industry and examines the role it plays and how it has contributed to the decline in traditional banking. Further examined are the securitization, junk bonds and commercial papers in the financial markets. Finally, this work seeks to discover the bottom-line or the actual outcomes of innovation in spite of the "decline" which the traditional banking industry has been said to have experienced.
Objective
Introduction
Conclusion
From the Paper
"Representative of one of the most influential activities within countries of fully developed financial processes in the institutional service provision sector, the banking industry has links into all areas and regions of the world. The one sure thing in banking is that no process is so perfect that it cannot be improved upon. As history certainly validates in relation to processes in banking it is certain that change will be experienced by the institutions in the financial and banking sector. The innovation in the banking sector in British banking or the development experienced technologically which transferred to changes in the processes of banking began with electronic communication of the telegraph in the late 1850's. These innovations have progressively and persistently continued to the present day of what is termed by many to be that of "cyber-banking". After the initial birth of banking in modern terms came the "Database Management Systems" or DBMS which represents a key moment in banking history and which led next to automation of the "Clearing System" or CS hereafter in this work, characterized by automated statements. Next after the CS followed the local networks which served to "increase consumer's awareness in relation to their preferences and machine transactions as well as "increasing the search for profitability around the idea that the provision of services could become immediate and more integrated with a network of providers." Consoli (2003) "
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Internet Banking, 2002.
The paper talks about the history of internet banking form the 1970s to today. It describes how a revolution in the banking industry as we know it is taking place.
4,538 words (approx. 18.2 pages), 14 sources, APA, $ 118.95
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Abstract
Examines how Internet or electronic banking is slowly but surely reviving itself after numerous attempts by various financial institutions and financial intermediaries in the 1970 and 1980s. The standardization in technologies and the public's familiarity with the use of personal computers and the Internet have made the Internet bank or Internet banking site easier, cheaper and more cost effective than ever before. This paper discusses the coming of age of Internet banking, the opportunity for Internet banking and some of the obstacles and procedures that must be followed in order to develop a sound Internet banking presence.
From the Paper
"Mark Leary is looking at his watch. It is 10:30 p.m. and he has a list of chores to complete by tonight. He is leaving on a 3-day business trip in the morning and will not have the time to take care of some financial details. He has put off balancing his checkbook for over 2 months and needs to find out how much money he has in the checking account. Mark also wants to do a stock analysis of his current portfolio and ask his broker some questions about a new stock he read about earlier in the week. He has to send his son in college some money since he always seems to run out. Mark also promised his wife that he would order some new checks and get her a debit card since she does not like the inconvenience of having just an ATM card. Finally, yet importantly, he would like to check out information on Keogh's for his wife's business. How is he going to actually accomplish any of these tasks at this hour of the night? The answer is in the next revolution to hit the banking industry. Mark will log onto his banks website via his Internet service provider (ISP) and work away. The bank site allows him to download his statements directly onto his home budgeting software like Microsoft's Money or Intuit's Quicken and reconcile quickly and efficiently. In a matter of minutes, he knows his exact balance, what is outstanding and what items have come through. He will use the link that connects with the banks investment advisor who handles his portfolio and email questions about the stock he read about, he will ask another department about a Keogh for his wife's new business. He will transfer money through electronic funds transfer (EFT) from his account to his sons account across the country and it will be there by morning. He will order the checks his wife wants on the check selection link and order a debit card with a single click of a button since his information is already stored in the bank database."
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E-Banking in China, 2005.
This paper discusses e-banking services especially its customer satisfaction and the development of e-banking in China.
6,680 words (approx. 26.7 pages), 16 sources, APA, $ 152.95
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Abstract
This paper explains that viewing the Internet as only a marketing tool is a vast mistake because the Internet has vast applications to making the way of doing business not only easier and less costly, but also completely different than traditional banking. The author points out that Chinese banks, like the China Merchant Bank, will be able to strengthen relationships with existing customers by allowing them to access via its Website previously inaccessible decision-support information, such as detailed account reports, product specifications and interest rate comparisons at their own convenience. The paper, using many strategy analysis tools, concludes that e-banking is a viable solution to the problem of escalating costs of human tellers dealing with smaller depositors; therefore, Chinese banks, who are focused on ROI (return-on-investment) in order to prioritize and evaluate its goals, should develop an e-strategy.
Table of Contents
Introduction
Overall Review of E-Banking Industry
Customer Loyalty
Customer Needs and Meeting Them
Strategy for Building Customer Loyalty
China Merchant Bank
Risk Prevention in E-Banking of China
From the Technical View
E-Supply Chain Management
Procurement
Enterprise Resource Planning (ERP)
From the Managerial View
Strategic Plan
SWOT Assessment
Porter Five Forces
Porters Five Force Model
Customer Bargaining Power - High
Threat of Substitute Products and Services - Emerging
Supplier Bargaining Power--low
Threat of New Entrants - Emerging
The Overall Level of Rivalry - Moderate
Value Chain Model
Conclusions
From the Paper
"Contrary to popular retail belief, customers are not looking for the lowest price. Thompson writes, "the savvy business can only be differentiated by price." Businesses need to take into an account not only the traditional way to compete with a commodity is to lower cost of manufacturing and then lower the price to drive additional sales to make it up on volume. A company should consider other factors like the value of their service or product but also to consider the value of add-ons to product. Such incentives can rationalize asking a higher price and the customer will be happy with additional quality found in the added value. Customers need to see the value, once they know it is there then the price is not an object."
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Online Banking in Britain, 2000.
A discussion of online banking in Britain, its problems as well as its advantages and security.
1,881 words (approx. 7.5 pages), 10 sources, MLA, $ 60.95
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Abstract
This paper is a personal research project about online banking in the United Kingdom. It describes its history, how it works, security issues and its advantages and it introduces online banking facilities. It provides an appendix summarizing the services of each of the main British banks.
Table of Contents
What is online banking?
How online banking works
The security of online banking
The advantages of online banking
The disadvantages of online banking
Prediction of the prospects of online banking.
From the Paper
"The online banking will be a step to a new stage in the future. By that time, the banks will definitely offering more attractive services online and the competition of online banking will be complicated because more banks will have online banking services. Another progression is the development of wireless banking such as Digital TV and Mobile banking or so called WAP (Wireless Application Protocol). Nowadays, mobile phones are used everywhere, and many leading telecom companies and software companies have joined the WAP forum. Such as Nokia, Ericsson and Motorola."
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E-Banking in the United Kingdom, 2006.
A look at the introduction of e-banking services at the HSBC BANK (U.K.) and its impact on the functioning model of the bank in the United Kingdom.
2,571 words (approx. 10.3 pages), 6 sources, MLA, $ 77.95
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Abstract
This paper researches and examines the elements and challenges that are critically important for banks introducing e-banking services. The paper discusses the impact that this will have on the functioning model of the bank. The paper focuses on the HSBC BANK (U.K.) in particular.
Outline:
Objective
Product Packaging for Smaller More Lucrative Segments
e-Banking in the E.U. Labeled: "Non-Optional"
Challenges and Risk Factors Faced by Central Banks in the U.K.
Summary and Conclusion
From the Paper
"E-banking is stated to be that which "could facilitate money-laundering, although electronic systems may also help in its detection." (Ibid) Listed as well is "dangers of false representation and identity theft." (Ibid) Retail payments are being integrated into the payment system with a "global standard with a common layout" being that which is 'desired'. The goal: "achieve delivery-versus-payment at a retail level." (Ibid) There is a stated need for regulation for the purpose of promotion of "open and common standards" the minimization of "switching costs" and to allow for "flexible pricing". (Ibid) It will be critical that central banks both assessing and deal with the potentiality in terms of risk that exists in relation to e-finance and this is "not just because of the differing developments in e-finance across economies but also because of differences in the responsibilities assigned to central banks. "
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The Merger Wave: The History of Branch Banking, 2003.
A look at the history of branch banking in the U.S. and how the banking industry became what it is today.
1,849 words (approx. 7.4 pages), 4 sources, APA, $ 59.95
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Abstract
This paper discusses the merger wave in retail and commercial banking, covering the history of banking in the United States and leads into the merger wave of the last twenty years. This paper also discusses the basis for the merger wave, criticism thereof and what may lie ahead.
Contents:
Introduction
History of Banking in the United States
The Merger Wave
The Merger Wave; Reasons and Criticism?
Conclusion
From the Paper
"While banking may date back to the early days of man the concept of branch banking in the United States dates back only several hundred years. If you were to look back at the history of banking in the United States you would find a long and winding road that started out with a general consensus against the branching we see today. Fact is like any other centralized structure in the early days of our great nation, a centralized bank was frowned upon. So what happened over time?"
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Net Banking, 2005.
An overview of online banking, which allows customers to operate a host of banking services from a personal computer.
1,658 words (approx. 6.6 pages), 6 sources, MLA, $ 53.95
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Abstract
With the advent of the Internet and global connectivity, net banking is becoming increasingly popular all over the world. This paper discusses the nitty-gritty of net banking, the evolution, the merits and advantages of online banking, and also the disadvantages and limitations of this 20th century development.
From the Paper
"Banks see their online banking services as a means of customer retention and cost saving. From a customer perspective, online banking is convenient and provides savings in both time and costs. This is due to banking being accessible 24/7 from the home or office, the need for visits to the physical branch is reduced and banks passing their reduced costs to the customer in the form of lower fees and higher interest rates. However, Online banks must provide a service that is user-friendly and should instill trust in customers that the level of security provided will protect their transactions and personal information. Online banks face the challenges of ensuring that their security and privacy measures keep up with the rapid developments in technology. Also, it is important that banks integrate their online services as an extension of the existing services through their brick-and-mortar branches."
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