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Case Study: Global Communications, 2008.
This paper is a problem solving case study about Global Communications, which is adopting an outsourcing strategy to send the majority of its call center functions overseas.
3,265 words (approx. 13.1 pages), 13 sources, APA, $ 93.95
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Abstract
This paper explains that Global Communications' (GC) outsourcing strategy for its call center functions is a strong competitive decision; however, the methodology employed in arriving at the decision and in announcing it to employees, while disregarding the employee union, has left it in an ethical and communicative predicament. The author suggests that GC should have first aligned its corporate culture and human relations functions with the realities of the global marketplace. The paper suggests that GC should have formulated a new mission statement then adjusted its hiring and retention practices to match this new statement. The author states that only then should the company move forward with such a radical strategy. The paper includes original tables that summarize the problem solving process.
Table of Contents:
Abstract
Problem Solving: Global Communications
Issue and Opportunity
Stakeholder Perspectives/Ethical Dilemmas
Problem Statement
End Vision
Alternative Solutions
Analysis of Alternative Solutions
Risk Assessment and Mitigation
Optimal Solution
Implementation Plan
Evaluation of Results
Conclusion
Table One: Issues, Opportunities and Concept
Table Two: Stakeholder Perspectives and Ethical Dilemmas
Table 3: Alternative Evaluation Matrix
Table 4: Risk Assessment & Mitigation
Table 5: Optimal Solution Implementation Plan
Table 6: Evaluation of Results
From the Paper
"There are three primary stakeholders involved in this situation and each is equally important. GC is a publicly held company and the shareholders expect it to be operated in a globally competitive manner and in a business environment where all major telecommunications competitors have, if not already outsourced call center operations, appear to be considering it, shareholders demand that GC take the lead in this strategy. Executive management is charged with the efficient and fiscally sound operation of the company and as such, they too must consider all competitive options."
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Article: Karen Gugliemo's 'Is Offshore Outsourcing Worth the Loss of Jobs?', 2008.
An analysis of the failing economics of international technology job markets in "Is Offshore Outsourcing Worth the Loss of Its Jobs?" by Karen Gugliemo in 2007"Tech Target--CIO".
1,470 words (approx. 5.9 pages), 3 sources, MLA, $ 48.95
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Abstract
This paper explains that the basis of Gugliemo's article 'Is Offshore Outsourcing Worth the Loss of Its Jobs?' reflects the growing economic disparity that is occurring at the domestic level in the United States and in Canada. The author points out that her research indicates the growing exponential rate of American and Canadian jobs that are being exported over to third world countries have greatly lowered wage rates, threatening the middle class in North America. The paper relates that another factor is the policy making-leverage that America wields over most third world countries supplying technology job markets in the global market. The author underscores that, since many of these jobs are being provided to economically impoverished countries, there is a marked disadvantage not only to the workers being exploited in these countries but also to the workers on the North American continent. This paper includes long quotations.
Table of Contents:
Summary
Discussion
Analysis and Critique
From the Paper
"In Gugliemo's article, the issue of a vanishing middle class is a dangerous idea for native North American technology workers. When companies continually find that they can outsource jobs without government regulation, the country will find itself in a crisis. While the rich get richer, and the poor get poorer, where does the middle class go? Certainly, they would find themselves in the majority of the poor, which can constitute a real danger of stability in the country. Throughout history when the middle class is a missing link between the rich and the poor, civil strife will most likely ensue."
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Books about Customer Service, 2008.
This paper compare two books "The Myth of Excellence" by F. Crawford and R. Mathews and "Branded Customer Service" by J. Barlow and P. Stewart, which address the complex customer service issues.
1,550 words (approx. 6.2 pages), 2 sources, APA, $ 50.95
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Abstract
This paper states that Barlow and Stewart's "Branded Customer Service" does an adequate job of exploring the relationship between customer service and branding; however, Crawford and Mathews' "The Myth of Excellence" is a much more insightful and provocative study of advanced service management today. The author points out that Barlow and Stewart state that, in order to add value to a brand, the modern business enterprise must focus first and foremost upon customer service. The paper relates that Crawford and Mathews study the importance of customer service from not only a business perspective but also a cultural, social and psychological context. The author stresses that the central concepts of Crawford and Mathews are the values, which they argue, consumers are seeking in their relationships with modern businesses: clarity, ease, certainty and trust.
From the Paper
"Consider, for example, the common business practice of "high-low" pricing to sell new inventory at a higher price, and they radically discount it at sale prices later. The authors note that consumers began to become "suspicious" of this pricing strategy in the 1960s so that today: "The real problem with the traditional high-low method of pricing is that consumers simply don't trust it. They don't feel they're being rewarded at the lower sale price but, rather, that they're screwed at the higher regular price." The authors use this insight to explain the extraordinary popularity of the Every Day Low Price philosophy of the most successful retailer on the planet: Wal-mart."
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Non-Profit Organizations and Decision-Making, 2008.
An analysis of decision-making and leadership skills in a non-profit organization.
3,507 words (approx. 14.0 pages), 22 sources, APA, $ 98.95
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Abstract
This paper analyzes how better decision-making can assist non-profit organizations. It discusses the areas of systems thinking, action research and intergovernmental relations with respect to decision making in non-profit organizations. The paper then looks at these issues in terms of theory, research and practice for the organizations.
Outline:
Action Research And Decision Making
Decision Making And Systems Thinking
Leadership
Conclusion
From the Paper
"Additionally, evaluating systems or taking action based on the results of research supports the function of the organizational leader as a "hands-on" element of the company. When the leader is also a manager, this "hands-on" approach is supported by a thorough understanding of the issues that impact non-profits and the resolutions that may be required to achieve the optimal results. The research indicates, therefore, that throughout the business world leaders are a significant factor in the success of the organization. In the non-profit sector, however, manager-leaders are preferred because of the combination of professional traits that will support the ability to overcome obstacles identified in relation to the organization. The research also indicates that two important functions of leaders are to facilitate action in response to issues and to motivate stakeholders to support those actions on a continual basis. Both action research and systems thinking allows effective manager-leaders to take action that leads to accurate decisions, while at the same time ensuring that there is widespread support of those decisions by all organizational entities."
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Immigration Policy and Canadian Nation-Building, 2008.
This paper discusses the immigration policy in Canada as it relates to Canadian nation-building.
1,420 words (approx. 5.7 pages), 7 sources, MLA, $ 47.95
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Abstract
This essay critically examines the issue of immigration and Canadian nation-building within a sociological perspective. A particular focus of the paper is on the contradiction between the ideal of immigration, as reflected in the changes to immigration policy in the 1960s and the introduction of official multiculturalism in the 1970s, and the realities of immigration in regard to its being embedded in the social class and power distribution structures of Canada. In this context, the paper argues that in our capitalist society immigration policy has primarily served the interests of capital in the form of labor force reproduction. This being said, it is then argued that the existence of a multicultural and multiracial society represents a clear challenge to the existing power distribution in Canadian society; a challenge that has been met by policies such as official multiculturalism which are instruments by which the capitalist state seeks to control and channel dissent and thereby ensure the perpetuation of the Canadian status quo.
From the Paper
"Thus, the labour force of Canada was not biologically reproducing itself on a generational basis by the later decades of the twentieth century. In order to meet this shortfall, the Government of Canada resorted to immigration to supply a labour force to meet the demands of the Canadian economy. These demands are complex, for the Labour Force Reproduction model indicates that the economy needs a labour supply not only in terms of production but also to consume the goods produced. As a result, in the years in which the Canadian fertility rates were declining (after 1956) the Canadian immigration levels were increasing. From 1954 to 1992 Canada accepted 5.7 million immigrants. These immigrants fulfilled a wide number of economic roles in Canadian society, from contributing as business class immigrants and supplying entrepreneurial investment funds, to those who work in the commercial and corporate sectors. In addition, we must not forget the significant numbers of immigrants who worked as unpaid labour - often women - and so subsidized the paid labour force in Canada."
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Economics and Border Security, 2008.
This paper explores border security and its economic and safety implications.
1,648 words (approx. 6.6 pages), 6 sources, APA, $ 53.95
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Abstract
The paper discusses how border security has been an issue for many countries for some time, from a security and economic perspective. The paper discusses the ramifications of border control for the country being invaded and for the country losing the people. The paper looks at the opening of borders to trade and the U.S., Canada and Mexico's NAFTA agreement that has become for many the symbol of globalization.
From the Paper
"The prevailing attitudes toward immigration and border security were seen as being in conflict with aspects of American economic policy in the era of increased globalization. Critics often see globalization as something that happens to other parts of the world while the governing elites in America benefit. Those who see America as harmed in any way usually do so in terms of American workers thrown out of work because of factories moving to Mexico or China. There are other ways in which Americans are affected by globalization, however, among them when "formerly tightly knit neighborhoods absorb new waves of immigration and the job market changes, to a certain degree prompted by plant closings in favor of cheap labor overseas" (Mittelman, 2002, p. 5)."
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Global Strategy: Dell Computers, 2008.
A case study analysis of Dell Computers' global strategy and market expansion considerations.
1,325 words (approx. 5.3 pages), 2 sources, APA, $ 44.95
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Abstract
This paper illustrates the various aspects of the global economy that lead an industry competitor such as Dell Computers to utilize the comparative advantages of global markets to enhance their own competitive advantages. It begins by examining computer industry as a whole and then discusses Dell Computers in terms of its competitive position and its relative strengths and weaknesses.
Outline:
Abstract
Purpose
Approach
Industry Climate
Managerial & Competitive Strategies
Conference Activity
From the Paper
"NTT Corporation is Japan's largest telecommunications provider. Among its list of services is telephone, cellular, ISDN services, and multimedia and data communications services. NTT is better equipped to integrate data services across its network of wireless customers because this has been a focus of its corporate strategy for sometime. NTT Corporation reported more than $97b but this figure was an overall decrease from the previous year of 0.6% (Global, 2006). How NTT Corporation manages its expansion across the Asia-Pacific rim may very well determine its future competitiveness on the global markets where there is a significant demand for its data capabilities across wireless networks."
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Gender Differences in Business Management, 2008.
This paper looks at the differences between men and women as they relate to business management.
2,425 words (approx. 9.7 pages), 18 sources, APA, $ 74.95
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Abstract
This paper reviews journal literature dating from 2005 and later, noting that there is almost complete agreement that there are differences between men and women' management styles. The writer notes that the literature finds that women are regarded as bringing a more open and cooperative style to business leadership, which can enhance business operations. Thus the most successful businesses are those which integrate women and their skills into operations. The writer points out that professional literature on gender differences shows that disputes between men and women appear to be fading from the scene. While this is certainly not entirely the case, there is a comparative lack of serious, peer-reviewed articles dealing with gender conflicts in business. The writer maintains that this is partly a result of the many statutes that have been adopted in the United States and most western nations making discrimination illegal and giving civic remedies to those victimized by this discrimination.
Outline:
Abstract
References
From the Paper
"A good deal of new research has been done in recent years concerning women and sales, because sales is perceived as an area in which people can advance rapidly. A good deal of the research in the sales setting has focused on gender based differences in approaches. Females, for example, tend to believe that other sales-people they encounter have a considerable degree of expertise, attributing to them a much higher degree of competence than their male colleagues do. Further, women overall place higher values on cooperative efforts and the fostering of harmonious relations. They also, as noted, tend to tend to use an integrated approach to information tasks. These traits, taken as a whole, allow women to perceive conflict between buyers and sellers as functional rather than dysfunctional. They tended to view these conflicts as exchanges of information, whereas men tended to view them as affective conflict, in which values were genuinely at stake."
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Management By Objectives, 2008.
This paper describes the management by objectives (MBO) managerial theory and its application.
1,795 words (approx. 7.2 pages), 7 sources, APA, $ 57.95
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Abstract
The paper discusses the managerial philosophy and system known as management by objectives or MBO. The paper looks at the principles and guiding elements of the MBO system and its application in a case study. The paper explains that MBO ensures that each employee in an enterprise receives personalized performance objectives that are directly derived from the organization's strategy.
Outline:
Abstract
Management by Objectives-Theory
Chavez's Management Style
Application
From the Paper
"Management by objectives (MBO) is a managerial technique in which objectives for each employee are identified and then utilized to establish performance levels. MBO is designed to increase employee and even managerial performance as well as that of the overall organization because employee objectives are ideally derived from, or aligned with, the goals of the organization (Barley & Kunda, 1992). MBO is implemented with a view of providing constant or at least periodic feedback and input which allows them to determine if they are effectively moving forward towards completion of their objectives as well as adhering to the time constraints which have been set vis-a-vis their objectives."
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Kudler Fine Foods, 2008.
An analysis of of Kudler Fine Foods' operations, supply chain and quality control tools embedded in the process of contracting with local growers of organic produce.
1,565 words (approx. 6.3 pages), 2 sources, APA, $ 51.95
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Abstract
This paper analyzes Kudler Fine Foods' decision to start contracting with local growers of organic produce. The paper analyzes the processes and producers unique to Kudler Fine Foods and critically evaluates how these processes work. It also describes the supply chain that will be created and/or modified given the above decision. Lastly, the paper looks at the performance standards that Kudler would need to put in place to ensure the effectiveness of its operations. The paper contains a number of graphs and figures.
Outline:
Introduction
Kudler and Organic Produce: Operational Analysis
Kudler and Organic Produce: Market Analysis
Supply Chain Decision
Quality Control Tools and Performance Standards at Kudler Fine Foods
Conclusion
From the Paper
"This contract also defines Kudler Fine Foods as a model for e-commerce and e-business operations where communication with suppliers and across departments and locations are processes that occur on the Internet. Business processes related to major divisions at Kudler Fine Foods are also done via electronic date transfers, this process will probably expand in wake of the changes to the supply-chain. Other areas that will be affected or are part of the changes that impact the supply chain include e-commerce, controlling production and inventory, and transferring data to business partners or management information systems."
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Business Enterprise for Minority Groups, 2008.
A paper describing a program set up to help minority groups achieve success in the world of business.
1,233 words (approx. 4.9 pages), 5 sources, APA, $ 42.95
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Abstract
This paper discusses "The Minority, Women and Disadvantaged Business Enterprise" (MWBDE) set up to assist minority groups to achieve success in business through public policy. The paper finds that, although the program has been successful in general in some cases, the public policy has conflicted with other local government regulations. The paper relates that women in particular often found that they were being ignored by governmental and business entities.
Outline:
Evaluation of Public Policy Issue
Affect on Stakeholders
Public Policy Utilization
Evaluation of Competing Interest
From the Paper
"In general the MWBDE public policy was created to benefit the entire community, to include minorities, women and disadvantaged business owners, through their interactions with government and the larger established businesses in the community. The core of the policy provides a means of positively impacting consumers, business owners and the government through business exchanges that ensure growth. However, Langbein and Wilson (1994) contend that these intended benefits have not always been realized because of added local regulations that affect MWBDE groups.
"Langbein and Wilson (1994) discuss the fact that the MWBDE public policy often impacts business owners through local government regulations, which are intended to benefit these entities (p. 259). Langbein and Wilson (1994) state that in many cases the location of a business will determine the costs of the items being sold, the type of items sold and the public sectors that the business may serve. This is because the local government, through zoning laws and taxing determines the standards for business operation in different locales. For example, within public airports the government may implement regulations in which the business is allowed to only sell certain items and these items mist be priced competitively against the prices within other regional airports (Langbein & Wilson, 1994, p. 259). Additionally, local governments generally place airport taxes on these items that are beyond the normal taxation limits found n the surrounding community (p. 259). These taxes are then collected by the government and used for local community need, such as the operation of the local government, roads and schools. The policies do not change in relation to these types of businesses because the local government begins to depend on the income that they produce for the government and alteration of these regulations would mean restructuring of funding or the loss of continuing programs."
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Demand and Supply in Relation to Cigarette Smoking., 2008.
An economic analysis surrounding the issues of habitual smoking.
830 words (approx. 3.3 pages), 1 source, MLA, $ 29.95
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Abstract
This paper analyzes issues connected to tobacco use in which the author has focused on microeconomic principles surrounding demand and supply. After analyzing the cigarette market and economic growth the paper creates a logical and coherent model that explores the issue of cigarette consumption. The author has included graphs and diagrams to support the discussion.
From the Paper
"The analysis below presents issue surrounding tobacco use. Everyday I see people smoking cigarettes, and sometimes wonder about using economic analysis to explain this habit. Some may argue that it's a social issue and as such its analysis should fall within the realm of other social sciences rather than economics. Nevertheless, after perusing the chapters of the text, I have been able to use the concept/tools from the economics text to analyze this issue. I have presented the findings below. The analysis focuses on microeconomic principles surrounding demand and supply, and focuses on smaller individual units, since tobacco use is best analyzed within that realm, rather than the broader aggregates that macroeconomics would explore (Miller 3).
"Economics refers to how best to use limited resources to satisfy unlimited once, and centers on the issue of scarcity. That is, because there are limited resources, individual have to make choices, by making choices, there are trade-offs, the cost of the next best alternative after a choice is made, is called the opportunity cost of that particular action (Miller 2)."
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Nursing Leadership and Management, 2008.
This paper discusses the concept of power within the field of nursing.
770 words (approx. 3.1 pages), 3 sources, APA, $ 27.95
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Abstract
In this article the writer notes that nurses find themselves in a unique position when compared to other professions. Although highly educated themselves, many nurses in management positions find themselves automatically being placed in a reduced position of power. The writer points out that this subordinate position is often apparent when dealing with other healthcare professionals, supervisors, and management. This essay looks at several issues regarding power and management, particularly in how it relates to nursing. The writer concludes that power is a term used to refer to an inherently unequal position between people and that it is used to gain control over an individual or event.
Outline:
How Does Leadership Differ from Management?
What is Power?
Seven Bases of Power
Conclusion
From the Paper
"The seven bases of power are reward, punishment, legitimate, expert, information, and connection. The use of these seven bases of power enables the nurse to shift this unequal relationship to some degree. Every nurse must, at some time, deal with individuals who are not nurses and still affect patient care. Some of these people are family members or are people with that share a relationship with the patient outside of the care facility. Others of these people are those individuals from other departments such as social services or radiology. And, of course, nurses must deal with physicians on a daily basis."
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Safeplay Critique, 2008.
This paper provides a critique of the company Safeplay and discusses the sales process and strategies.
750 words (approx. 3.0 pages), 1 source, MLA, $ 26.95
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Abstract
In this article the writer maintains that Safeplay's action of selling the products to its representatives, allowing the representatives to set their own price point and only marketing to small daycare operators, is shortsighted and an unwise strategy. The paper notes that Safeplay is already addressing some of the issues it is facing including increasing its listings in construction and market directories; increasing attendance in local and regional shows & conventions; and developing a website and putting out a pamphlet, e-book or brochure on how to choose equipment for infants & toddlers. The writer concludes that Safeplay will also be looking how to obtain Government GSA business, as well as seek other applications for Ecoplay outside of playground businesses.
Outline:
Abstract
Company Organization
The Strengths and Weaknesses
From the Paper
"According to the company, this approach has two benefits. First, it allows the representative to earn more money. Currently, there are no guidelines that representatives must follow in setting price points, nor is there oversight for the extra money made by representatives from raising the price of Safeplay's product. Second, Safeplay claims the system allows the representative to offer and charge for the value-added services its customers want, allowing the representatives to keep closer contact with daycare customers. These 'value-added' services should be included in the price.
"In 2000, Safeplay will be setting up a Representative Advisory Council that is supposed to help provide direction to the company and act as mentors to poor performing representatives."
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The Shipping Repair Industry, 2008.
An overview of the shipping repair industry in America and how it deals with the opportunities and threats within the economy.
1,059 words (approx. 4.2 pages), 6 sources, APA, $ 37.95
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Abstract
This paper examines how the shipping repair sector is affected by many macroeconomic variables, since it plays a vital role in transportation, which acts as a liaison for international trade and growth sectors. The paper looks at how changes in macroeconomic policies have a direct impact on the activities within the shipping sector and how the interconnectedness of this particular industry makes it important to the overall sustenance and development of the economy.
Outline:
Overview of the Shipping Repair Industry
Macroeconomic Variables that Affect the Shipping Repair Industry
From the Paper
"Ship repair activities make a substantial contribution to most economies that they are a part of. In fact, the United States (U.S.) ship repair sector in 2001 contributed to the economy by increasing U.S. output by $11 billion, creating over 147,000 jobs, increasing personal income by $9.4 billion, and increasing tax revenues by $3.4 million, (LECG, 2002, p.1). There are some key industry related activities that affect the ship repair industry. These variables in turn are connected to various macroeconomic variables, (Ocean Shipping Consultants, 2002, p.1). "
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