Abstract
The paper examines the crisis in the hospitality industry with regard to recruitment and retention of employees. Several contributing factors to the recruitment and retention phenomenon are considered, such as increased diversity, the imbalance between skilled and unskilled labor and the nonexistent benefits, such as health insurance, profit sharing and retirement benefits. The author notes that management strategies are counterproductive and do not offer the employee real incentive to strive for achievement. The paper also addresses the issue of corporate responsibility for employees. The paper concludes with suggestions for employee retention in the hospitality industry.

Outline:
Introduction
Major Obstacles to Employee Retention
Employee Retention Solutions
Conclusion

From the Paper
"Several big name hostels are beginning to practice better diversity standards and seeking to create a better awareness among the public about the diversity and inherent interest in their employ. This trend will likely continue and it is hoped that it will continue to be a fruitful part of the development of individuals from varied nations, as assimilation is really a small part of immigration. Many more issues surround the struggles of immigration and diverse populations, many of which can only be answered by employment."

Tags:hospitality, industry, hotels, employees, employee, retention, benefits, health, insurance

Abstract
The paper considers the outlook for project managers in the hospitality industry, how to increase one's opportunities, technological considerations and possible responsibilities.

From the Paper
"The hospitality industry encompasses all of the functions that occur at properties large and small, whether the property serves budget transient travelers or is an exclusive luxury resort. Project management is becoming increasingly important in this industry and this research considers the opportunities and technology that await hospitality project managers. Project managers can work in a variety of areas within the hospitality industry. They may oversee the opening of entirely new properties..."

Tags:hospitality industry, project management

Abstract
This paper examines the influence of franchising on the hospitality industry in Australia, focusing on the lodging and food and beverage sectors.

From the Paper
"The global hospitality industry is incredibly diverse and complex, being affected by trends and consumer interests at varying levels, depending upon location. Consideration of the global brand McDonald's, for example, must be given in light of the fact that its restaurants are only a small part of the million restaurants worldwide of which ... are all located in a single country, China. Likewise, environmental issues are becoming a force to be reckoned with in the..."

Tags:franchise, franchisee, franchising, cooperative, food, beverage, sector, hospitality industry, hotel

Abstract
This paper explains that the hotel industry has been very dissatisfied with the current technology system being used due to its' ineffectiveness in the pursuit of satisfying future business needs in the hospitality industry because it (1) lacks effective inter-vendor cooperation and systems integration, (2) drawbacks in the current
technology financing process and (3) has poor adoption of modern technologies. The author points out that the complexity of the systems presently in use in many of the hotels do not and will not ever have the capacity to streamline the process, much less increase the ROI for the company. The paper relates that hospitality industry is seeking new information technology solutions to meet the growing demands of the high-tech business world, which interacts with the hospitality industry and counts upon services such as those provided by the Hilton and the Marriott hotels.

Table of Contents
Statement of the Problem
Objective
Introduction
History and Background
Hospitality Industry: CRM Requirements
Hospitality Industry: ERP
Requirements/Current Needs in the Industry
Limitations of the Industry and Hesitancy in Utilizing IT Systems
Changes Needed in the Industry
Case Studies in the Hotel Industry
Information Technology Solutions in the News
Summary and Conclusion
Recommendation of Technical Standards for the Hotel Industry
Technical Standards
2005 Hospitality Industry Market Reports

From the Paper
"Contractual licensing and use restrictions have led to many of the current existing restrictions of software in the hospitality industry as well as the unwillingness of the vendors in supporting the requirements of integration needed by their customers in the industry. More than the technical standards are needed as they create only the platform for open systems while business standards needed are for the ensuring of the contract right of the hotels in licensing and integration of systems. The vendors do have however, a right in protection of their intellectual property as well as the right to compete in software provision as well as provision of services for assistance with integration efforts. In order to avoid many of these limitations the HTNG White Paper suggests and even urges the adoption of the following forward-thinking business standards that respond to and answer the needs in the hotel industry."

Tags:integration, icensing, ineffectiveness, streamline, interfaces

Abstract
The paper explores whether the hospitality industry, including restaurants, hotels, travel agencies and even bars and nightclubs, continues to lead the way in demanding the creation of new technology to suit its needs. The paper looks at the history of technology in the hospitality industry and shows how this industry has always responded to change with technological innovation and adaptation. The paper examines current and future trends and concludes that the hospitality industry will likely continue to grow and demand technological advances to better meet its needs and the needs of consumers in this new global service market.

Outline:
Introduction
Brief History of Technology in Hospitality
Modern Technology Trends in Hospitality
Conclusion

From the Paper
"Without a clear understanding of the innovative manner in which the hospitality industry has grown, both domestically and internationally it might be easy for the modern consumer to assume that advances in technology are not a priority in the industry. This would be an assumption made in error, as historically speaking the hospitality industry has been demanding and producing innovation since it began. The industry has led the way in the development especially of food and beverage transportation, storage and preparation, business strategy developments as well as communications technology so they can more easily provide the consumer with quality at an increasingly rapid rate of delivery."

Tags:innovation, food, beverage, restaurants, hotels, travel, agencies, bars, nightclubs

Abstract
This paper discusses how although Martin Luther King is not remembered as a great hospitality manager his leadership style can be applied to the hospitality industry since hotels, restaurants, and other establishments in the industry of hospitality now have employees and clients with different backgrounds, of different religious affiliations, and ethnic identities. The paper attempts to show that King's words, though directed to the relationship of blacks and whites, can be applied to all diversity issues and how he argued that diversity-blindness should be encouraged in order to provide for the equal treatment, respect, and opportunities for those of different backgrounds.

Outline:
An Introduction To King's Philosophy
Benefits of Diversity in the Field of Hospitality
Challenges Posed By Diversity In The Hospitality Industry
Communication Deficiencies
Bias
Harassment
Applying King's Philosophy
Summary & Conclusion

From the Paper
"Many have studied Martin Luther King Junior's philosophy, but much of what he had to say came from his "I Have a Dream Speech,'' which was delivered August 28, 1963 in front of the Lincoln Memorial in Washington, D.C. In 1963, the United States' journey to understanding diversity had just begun as African-Americans campaigned for equal rights under the law and the abolition of an unequal separate but equal policy. In fact, during the period in which King spoke, it was common for the hospitality industry to behave in a discriminatory manner. King (1963) even noted this in his "I Have a Dream Speech'' when he stated that he and other African-Americans were weary from their journeys after being denied access to hotels and motels. Furthermore, African-Americans were often refused service at restaurants during the Civil Rights era, although they were able to work in many of these restaurants. Thus, while King's words specifically targeted the situation regarding African-Americans and whites, they can be applied to diversity issues as a whole."

Tags:equality, bias, harrassment

Abstract
This paper evaluates how expectations are created and explains the dominant approaches used for measuring customer expectations in industry. It specifically examines how customer expectations are managed in the hospitably industry and assesses how customer satisfaction measurement approaches are specifically applied to the hospitality industry.

Table of Contents:
Introduction
How Expectations Are Formed
Nature and Characteristics of Expectations
Measurement of Customers' Expectations
Customer Expectations in the Hospitality Industry
Measurement of Customer's Expectations in the Hospitality Industry
Summary

From the Paper
"Fourth, hospitality providers who compete primarily for business travelers must concentrate on creating a more concerted, cohesive strategy to attain customer satisfaction and loyalty first, over using price or promotion to attract and retain customers (Zolkiewski, Lewis, Yuan, Yuan, 2007). This specific segment is price-insensitive given the fact the majority of their expenses are paid by their companies. The use of SERVQUAL is critical for finding the gaps in performance and expectations over time in this primary and most profitable segment in the hospitality industry."

Tags:promotion, price, services, product

Abstract
This paper explains that, although the gathering, collating, reviewing and study of statistics, usually freely available from governmental agencies, are vital to any industry; Canada comes up woefully short of information applicable to the hospitality industry in comparison with the quality of the information available from United States agencies. The author points out that the information or data presented by the Canadian Tourism Commission, the Canadian Tourism Research Institute and the Ontario Ministry of Agriculture, Food and Rural Affairs Division is highly suspect, is totally incomplete and generally pertains to tourism within Canada thus giving little recognition to international travel, tourism and hospitality industries. The paper demonstrates the use of U.S. government highway development information by the hospitality industry to expand hotels and other leisure attractions in Nashville and Memphis as an example of the use of statistics to create high-yield investments.

Table of Contents
Thesis Statement
The Canadian Viewpoint
The American Resources
A Widely Used Planning Strategy Seldom Mentioned
The Overall Benefits to Tennessee from Hospitality Statistics

From the Paper
"In the Knoxville area, Interstate 75 - a north to south major artery - and Interstate 40 - a coast to coast east to west artery - intersect are right now in the midst of a half-billion dollar downtown re-development program to enhance their economy. As with most cities of its size in the south and elsewhere, the downtown section was in fast rate of decline because of urban sprawl. By the use of strategic data from TDOT, the city fathers decided that they could bring the downtown area back to life and add tremendously to the tax-base by means of the re-development plan. It was found that travelers from east to west that normally drive through can be attracted to spend the night in the "new downtown," by redeveloping the waterfront and making it an attractive tourist destination. The anchor businesses, of course, are reasonably priced, yet luxurious hotel/motel type accommodations."

Tags:re-development, governmental, incomplete, highways, investments

Abstract
the paper explores how hospitality managers have ethical and legal responsibilities to provide safety and security services for hospitality enterprises. The paper describes how since 9/11, the hospitality industry has increased its focus on safety and security issues in order to meet these responsibilities, for hotel guests have become increasingly aware of these issues, the number of lawsuits incurring damages for inadequate hotel safety and security have risen, and the media has been increasingly willing to expose safety or security weaknesses in hospitality facilities. The paper describes how consequently, the hospitality industry is more fully recognizing their ethical and legal obligations to implement new safety and security measures and strategies in order to safeguard guests against threats and potential threats.

From the Paper
"Hospitality managers have ethical and legal responsibilities to provide safety and security services for hospitality enterprises. Since 9/11, the hospitality industry has increased its focus on safety and security issues in order to meet these responsibilities, for hotel guests have become increasingly aware of these issues, the number of lawsuits incurring damages for inadequate hotel safety and security have risen, and the media has been increasingly willing to expose safety or security weaknesses in..."

Tags:hotel, safety, security

Abstract
This paper reviews and analyzes the case study titled "Globalization" by Cate Malek, which was written in response to World Trade Organization protests. The paper develops a detailed assessment of the positive and negative aspects of globalization and its effects. The paper asserts that the hospitality industry is well poised to realize the full breadth of the conflict associated with globalization than the hospitality industry as it is at the pinnacle of change and hosts agents of change on both sides of the discussion. The paper also critically examines the case study, and makes suggestions as to how the hospitality industry can maximize the benefits of conflict and limit its costs to prevent, manage, settle, and resolve destructive conflicts. The paper concludes that Malek offers the reader a resolution that melds the two opposing forces together by attempting to build on the idea of debate and compromise; international dispute management is the reigning idea of Malek's thesis of non-intractability.

Outline:
Abstract
Constructive Debate/International Dispute Management Systems
Conclusion and Recommendations
References

From the Paper
"Though as Malek contends, the conflicts surrounding globalization are many and varied, their intractable nature makes it important that as many of the benefits be supported as possible, and more importantly, that negative aspects of globalization be minimized, much of which she believes can occur through constructive debate, (July, 2005, para.2-3) debates that will be supported in many ways by the hospitality industry as the most logical host to participants and conversations. Quality will be the key in this hosting as well as the development of all other prospects for growth in a global market."

Tags:Sloboda, hotel, dispute, management