Abstract This paper examines guest emotions with respect to service dissatisfaction. The author includes a general history and a taxonomy of customer dissatisfaction. The paper concludes with the suggests for future research investigative questions.
From the Paper "Service industries, be they retail, hospitality, or restaurant, are continually plagued with problems associated with employee stability, people management, customer service, and motivation. As the world becomes smaller through the onslaught of mega technology, those people who rely on the skills, attitudes, and behaviors of employees associated with the hospitality industry are in a constant search for solutions to performance problems. Whenever one deals with the human element, as well as a shifting economy, creative and substantive solutions are generally required. No other area is more important to the hospitality industry than the emotional capital required in situations between service worker and guest and guest and hospitality service worker."
Abstract This paper looks at the different characters in Camus' short story "The Guest" in order to illustrate his use of language and symbolism. This use of symbolism is central to the understanding of the story and the message that Camus was attempting to convey. The school master's survival instinct is drawn from Camus' own experiences, as is the Arab rebel, the guest, who like Camus has never really fit into society and must wander in order to find solace. The sterile schoolhouse is also representative of Camus' solitary life, like that of Daru, who has always felt different and separate from other members of society. According to the author, the unlikely friendship that grows between these two people, and the generosity that the solitary Daru is able to bestow upon this unlikely guest is the moral of the story and message that Camus intended to deliver to the reader.
From the Paper "A third symbol is the hillside itself where the school stands. This is Camus? solitary, separate, cold and cruel habitation. It is something he hates and loves at the same time. The coarseness of the rocks, the desert's aridity, the vast expanse that forebodes "an eternal summer" of void and helplessness is his home. He has been in it for a year, which is long enough and slow enough to come into grips with all the features of his exile into it, "a solitary expanse(which) had no connection with man" He loves it perhaps because he has established comradeship with his function as a schoolmaster and identification with the physical space. Daru has also reached a level of acceptance of what fate brings him without losing himself with what he loses."
Abstract The paper centers on the premise that the hotel industry is susceptible to crimes, and hotels need to provide adequate security measures, including security boxes for the safe custody of guests? valuables. The hotels shall not be liable for any loss if any guest neglects to deliver the valuables to be deposited in the security box, unless the keeper of the hotel causes the loss due to the fault or negligence on his/her part. The paper verifies the thesis by analyzing the different statues available in this regard and the measures taken/to be taken by hotels for the security of guests? valuables.
From the Paper "Criminal jurisprudence says crime can occur to any one at any time in any place. Only that, the elements of crime ? intent, opportunity and the offender?must be present simultaneously. Considered in that light, hotels are susceptible to crime as any other place. However, being public places with high turnover of the rich and the affluent class they are more susceptible to criminal activity. Also, globalisation and liberal world trade and the burgeoning tourism industry bring a good proportion of the world's affluent class to hotels for both business and entertainment purposes. And in all likeliness these people carry valuables with them either in the form of cash or checks, jewels, valuable documents etc. Most of these guests being outsiders, who rarely make repeat visits, they are often the targets of the local burglary groups as a part of the organized crime, leave alone the unorganised criminal activity centred on hotels."
Abstract The paper discusses how the the oppressor and the oppressed in Albert Camus story, ?The Guest? have entirely opposite views. It shows that what is not clear at all, however, is who exactly is the oppressed and who is the oppressor - characters Daru and the Arab or Balducci? The paper also discusses the message of ?The Guest? - that try as we may, we cannot avoid the bleakness of the future; control and oppression may spare us temporarily, but eventually, they will catch up.
From the Paper ""The Guest" proposes a very bleak future. As much as Daru tries to keep to himself, his isolationist ways are consumed by the tumultuous world around him. This message carries particular meaning for America. America has always striven to stay aloof of the world's problems, but again and again ? for instance, in World War II and in today's crisis ? we are thrust against our will into the thick of disheartening world events."
Abstract This paper explains that, since the author was old enough to work, she always loved working with people because she felt it was her duty to tend to their needs, whether it was guest services in a hotel or a restaurant. The author points out that most hotels provide extensive training to their employees before they actually put them into the job on themselves; however, for a management position, a person will need to complete a bachelor's degree in hotel management, and a MBA is needed for an executive management position. The paper stresses that it is very easy to deal with guests as long as they come in with a positive attitude; then you more easily can maintain a positive attitude.
From the Paper "Things tend to be more expensive in luxury hotel; however, you may find things there that wouldn"t normally find in a mid-priced hotel. Personal service is probably the same, however you may find that you have a lot more employees helping you at a luxury hotel. I believe physical attractiveness isn"t comparable. It is up to management on whether or not they take pride in how their hotel looks to their guests. I know I wouldn?t want to stay in a hotel that appears dirty and not well taken care of. Like I said, a business guest is going to want more areas to relax. Also business guests need more access to advanced telecommunications equipment for their business purposes. To tell you the truth the luxury hotels get up to date faster because usually more money is coming in to them."
Abstract This paper specifically examines the story's plot, point of view, theme, protagonist, irony and major symbols, as well as the influence of existentialism in this work. It explains how Camus' "The Guest" is a story about a man, but more importantly, it is the story about the struggle of colonialism, and what it meant to the people who lived in Algeria during its struggle to free itself from the French way of life.
From the Paper ""The Guest" is an intriguing story of right and wrong, and what a man believes in. Daru, the schoolteacher in a remote area of Algeria, is torn between duty and what he believes is the right thing to do when he is suddenly thrust in the middle of a situation he does not anticipate. He must escort an Arabic prisoner to the nearest town. It is not that Daru has much sympathy for the man; in fact, he does not, and actually finds himself disliking the Arab for disrupting so many lives. "Daru felt a sudden wrath against the man, against all men with their rotten spite, their tireless hates, their blood lust." Unfortunately, Daru loves his homeland, and cannot bear to think of leaving, despite the turmoil that is raging around him between France and the Algerian natives."
Abstract This paper discusses Albert Camus' book, "The Guest." The paper specifically analyzes the role of the main character, Daru and his actual and symbolic role as teacher in the story. It describes, through examples from the storyline in the book, Camus' use of symbolism and discusses how this symbolism is present in every aspect of his story. The paper concludes by discussing what he feels President George Bush could learn from the character of Daru.
From the Paper "Daru, although angry at the Arab for being a murderer, cannot turn him in "That man's stupid crime revolted him, but to hand him over was contrary to honor" (pg. 24). Daru has been handed the power over someone else's life but, instead of abusing that responsibility, Daru does what a thinking, respectful human being would do. Without forgiving the Arab, without restraining him, judging him or withholding life from him, and also without deliberately setting him free, he gives the prisoner the choice to either take the road to his judgment and doom, or to take the other road where he will be safe - and does not offer an opinion of either. Daru does not interfere in the Arab's choice, but only offers him knowledge of his options. Daru, of course, will pay the price, no matter which course he takes, but he stays true to his integrity and honor, and treats the prisoner as an equal human being, knowing that the Arab, too, will pay his own price, accordingly."
Abstract This paper analyzes how Homer's "Hymn to Demeter", "The Iliad", and "The Odyssey" all explore the traditional customs of providing shelter for strangers and the consequences for breaking such customs. The paper points out that, in these three tales, one can see the importance placed on good hospitality. They are a reflection of the ancient tradition of receiving guests with kindness and generosity. Breaking these traditions proved disruptive of the rest of the community, and efforts were then taken to restore order. The paper concludes that Homer's writings give us key insight into the everyday values of Greek life and culture.
From the Paper "These traditions are also highlighted in the breaking of them by the characters in Homer's tales. He highlights the action which broke these taboos, but also a negative response to it by the other figures in the story. When Demeter refused to allow healthy harvests, Zeus had to step in to stop her from taking the lives of millions of people in order to save her single daughter, (Morford and Lanardon 313). This shows the general negative attitude towards disregarding the health and welfare of strangers. Another prime example of breaking this taboo is the account of Achilles and his actions towards Hector's body. Many cultures showed respect to guests, even forced guests as in the case of prisoners of war. It was custom out of respect for fallen soldiers to return the body in order to get the proper funereal rites. In The Iliad, Achilles refuses this custom when he drags Hectors body and refuses to surrender it to the Trojans, (Homer Book 22, line 494). This was a taboo, despite the fact that Hector was an enemy."
Abstract The paper explores the themes of choice, accountability and death
in Albert Camus' "The Guest". The paper shows how fate, choice and accountability are all quite relative and what is right for one may be completely wrong for another.
From the Paper "The schoolteacher treats the Arab with kindness, and even gives him food and money to help him on his way. And yet, he is marked by the Arab's people because they believe he turned him over to the authorities. Daru realizes what a predicament he is in, and he realizes he is caught in the middle of an unsolvable situation. Camus writes, "And he cursed at one and the same time his own people who had sent him this Arab and the Arab too who had dared to kill and not managed to get away" (Camus). Daru should also curse human nature, and the Arab's choice to turn himself in to the authorities."
Social psychological analysis of reasons for these shows' popularity and the guests' willingness to discuss private matters, the social role of the shows, problem-solving and therapeutic effects.
2,700 words (approx. 10.8 pages), 6 sources, 1999, $ 95.95
Abstract It is clear why television networks favor daytime talk shows with sensational subject matter and contentious guests over daytime talk shows with serious purpose and dignity. As is most apparent with the Jerry Springer show, the sensational shows garner ratings.
From the Paper "America Spills Its Guts
Introduction
It is clear why television networks favor daytime talk shows with sensational subject matter and contentious guests over daytime talk shows with serious purpose and dignity. As is most apparent with the Jerry Springer show, the sensational shows garner ratings. Springer even out polled Oprah with his emphasis on violent confrontations.
However, even more serious talk shows, like Oprah, emphasize subjects that are highly personal and showcase guests who are willing to spill their guts about private matters. This is less understandable. The intention in this paper is to look at some of the theories about why people spill their guts on daytime talk television, with a focus on Phil Donahue as the forerunner and ..."
Abstract The paper argues that talk TV shows are responsible for physical or emotional harm, as talk-show hosts and producers deliberately anger guests and shock them into extreme and unthoughtful emotional reactions.
From the Paper "Like most media viewers realize, the media plays a large role n shaping their opinions and forming their attitudes towards issues and people. As viewers, many of us respect and admire TV personalities, believing that talk show hosts, for example, reached their positions because they have something important to say. In other words, Jerry Springer viewers can be easily influenced by his opinions and the content of his show when they look at his ratings and discover that millions are watching an listening to him. Of course there are many who know that the media should not always be listened to because the views and information offered could e prejudiced, or who realize that one should not allow the views of a talk show host to influence him as they could be subjective ones. The problem is that not all media viewers have this awareness. Therefore, it is very important that the media follow the code of ethics that was established specifically for it. In the media code of ethics there is one simple, but very important rule, which is respecting others. As "Panel: Dr. Laura Violates Ethics Code," explains, the media should not promote opinions that will, in any way, encourage discrimination, hatred or actions that will motivate people to go against the human rights of others. Quite simply, the media should not promote hatred, incite rage, or encourage people to fight with, or harm others. The media has a moral responsibility towards its viewers. Unfortunately, when one looks at the current popular talk TV shows, such as Jerry Spring, Jenny Jones, Maury Povich, Ricki Lake and others, one finds that there is a real disregard for this ethical code. Guests are encouraged to display rage, be violent, exhibit discrimination and even deliberately incited by TV hosts and producers to display extreme levels of negative emotion towards others. The consequence is that guests are often psychologically and physically harmed by other guests, with TV talk show hosts an producers arguing that it is not their responsibility but the responsibility of the guests themselves. While it is true that it is the guests who inflict harm upon one another, the fact is that the talk TV shows are responsible for the physical or emotional harm as talk show hosts and producers deliberately anger guests and shock them into making extreme and unthoughtful emotional reactions."
Abstract This paper discusses two short stories that deal with the war. The paper explains that "The Things They Carried" by Tim O'Brien was not written to glorify the war or the soldiers, but to express a personal account of what happened. The story, "Guests of the Nation" by Frank O'Connor is reviewed and is shown to be about how the narrator is changed by something he experiences during war.
From the Paper "Tim O'Brien's short story, "The Things They Carried" touched me with its honesty. This story was not written to glorify the war nor the soldiers who fought there but to express a personal account of what happened there. The people are ordinary and they are real. We know that they are afraid and we also know that they feel as though they must be courageous somehow. We know that the soldiers felt a lack of direction, which added to their anxiety. I did not get the impression that the writer was trying to impress me with anything he was saying. Rather, he wanted me to understand what kind of hell it was and how these people had to try and cope with this war in a foreign land. The narrator's point of view is powerful because it made me feel as though he was speaking directly to me. The emphasis was not on the physical destruction that the narrator saw but the psychological destruction."
Abstract This paper studies the phenomenon of Turkish immigration to Germany, which began in the 1960s. The paper explains that the Turks were originally allowed to immigrate as guest workers, with the intention that their presence was transient. However, the Turks stayed and today make up 4 percent of Germany's population. This paper assesses the impact of the Turks on Germany society and the success -- or failure -- of the Turkish community to be absorbed into German society. The author focuses in particular on youth and education issues for the community.
From the Paper "There are 1.8 million Turks in Germany, 139,000 of them in Berlin alone, making them the largest group of foreign workers. The second most commonly spoken language in Germany isn't French, Spanish or even English. It is Turkish, the language of the 2.5 million ethnic Turks who live and work in Germany as a postwar legacy of its guest-worker program. The first workers often brought their families with them. In 1973 after the oil crisis, recruitment stopped, and many did go home to Turkey. But, despite some returning and no more guest works being hired, the continued flow of family members from Turkey and a high birth rate has kept the population of Turks in Germany high. But, they are Turks, and will always be regarded as outsiders by Germans. Despite every effort by children of immigrants who were born in Germany, attend German schools and speak only German, they are still second-class citizens with few good job prospects. It really is Germany's fault that this situation exists."
Abstract This paper provides a close reading of Langston Hughes's poem, "Dinner Guest: Me," specifically addressing how Hughes struggles with the popularization of the Civil Rights movement as pop culture rather than something profound. The poem describes the depreciation of African-American social activism and how Hughes himself becomes dehumanized becoming a popular symbol of the movement rather than a human being.
From the Paper "By placing the dinner party on Park Avenue, Hughes's constant symbol of upper-class luxury and foil to Harlem, he furthers the idea that these people are far away from the problems of lower class black society physically and mentally. However, because the speaker is also present on Park Avenue, he is physically distanced from the racial inequalities of lower class neighborhoods as well. Hughes concludes his poem with the statement that it is not so bad to be treated so well even if he is just treated as a personification of "The Negro Problem." "
Abstract The Mexico/American border has historically been opened and closed depending on the standing of the United States workforce. When additional labor is in demand, the U.S. enacts legislation to loosen the borders, bringing in Mexican immigrants for cheap labor. However, when unemployment rates are high, the U.S. often curbs immigration and deports immigrant workers. Such was the case with the Bracero Program of the 1940s. This paper examines this guest worker program and its varying effects on the border and on Mexican contract workers.
From the Paper "The Bracero program failed Mexican workers in many ways. First of all, the treatment of these workers was anything but fair. At a time when unionization had long been established as a method of worker protection, the Bracero agreement concerning unionization was limited. While the original version allowed workers the right to self-organize, soon the United States government added a provision for the Braceros to maintain their original work contract. (Cockcroft, 68)"
