Abstract
This paper analyzes the situation in which, to reverse its losses, Global Communications is creating an ethical dilemma by outsourcing its technical call centers without informing the main people whom this decision will impact, especially the union. The paper explains that Global Communications, therefore, now faces a huge individual human resources gap between its consumer and employee relationships and its profit management. After presenting the gap analysis in table format, the paper concludes that handling ethical dilemmas is not just about solving the problem at whatever cost, but is also about obtaining a solution that minimizes future repetitions.

Table of Contents:
Situation Analysis
Issue and Opportunity Identification
Stakeholder Perspectives/Ethical Dilemmas
End-State Vision
Gap Analysis
Table: Issue and Opportunity Identification
Table: Stakeholder Perspectives
Table: End State Goals
Conclusion

From the Paper
"The senior leadership team has come up with aggressive strategies to reverse their losses. They plan to "realize growth" with an immersion of new products and services, to add competition to rival companies, and they also plan to act on a "cost-cutting measure" that is sure to improve their profitability. Both of these strategies require them to branch out to an international level, to be reached by all consumers. By globalizing and outsourcing their services, offering technical call centers in regions such as India, and Ireland, they have the opportunity to reduce their unit costs for handling calls by 40%."

Tags:communication cost-cutting downsizing, customer revenue, union

Abstract
This paper examines the Global Communications scenario and provides a gap analysis that focuses on the company's internal communication problems. Its communication distortion, barriers, and hierarchy are examined, and recommendations are made concerning how it can close the gap between its current situation and end-state vision.

From the Paper
"Global Communications has serious communication problems within its own organization. Although the organization ostensibly is in the business of communications its own internal communication channels are inadequate, impeded by barriers and causing important information to be distorted and lost. Above all upper management has set up its own barriers by refusing to communicate vital issues to the union or to workers resulting in negative responses to its decision."

Tags:gap analysis, Global Communications, communication distortion, communication barriers, hierarchical

Abstract
The paper describes how Global Communications is in a hyper-competitive, primarily undifferentiated, globalized industry and to stay competitive, they must act aggressively. The paper illustrates how balancing the needs of their shareholders and their employees, while continuing to improve competitiveness and profitability, is difficult. However, the paper shows that by implementing strategies that involve outsourcing, employee morale support and new technology pursuits, Global Communications can improve their market positioning and profitability.

From the Paper
"Global Communications is concerned about operating profits and the strain placed on the company as a result of increasing levels of competition. In response to the challenges facing Global Communication, senior management has developed an aggressive plan. The first part of this plan involves offering new services targeted toward small businesses and consumer accounts. The second part of Global Communications' new business plan is more controversial. It involves specific cost cutting measures intended to improve company profitability. Part of this cost cutting plan involves moving some of the company's technical call centers to India and Ireland where labor costs are significantly lower. Situation Background: Global Communication is in serious trouble. The company's stock was trading at $28 per share three years ago and is now trading at around $11 suggesting that investor confidence in the telecommunications industry is waning."

Tags:global, communications, solutions

Abstract
This paper defines the problem for Global Communications, which is facing a layoff and outsourcing that are expected to upset staff and affect profitability. To combat these problems, the paper lays out alternative solutions, offers one as the optimum choice, and proposes an implementation plan.

From the Paper
"Global communications has a challenging situation to deal with. Executive management has decided to institute a massive layoff and offshore work to India and Ireland, a decision that it presented to the union after the fact and has yet to broach to employees. It now needs to find a way to handle the impending layoff and the outsourcing and repair its strained relationship with the union and..."

Tags:Global Communications, problem, solution, change management, situation analysis, end-state vision, alternative solutions, risk assessment, implementation plan, problem statement

Abstract
This paper is a case study on Global Communications. It examines the company's plans for profitability, and whether they are appropriate and ethical. The paper discusses the plan's provision for new services and for cost cutting measures to improve company profitability.

Tags:global communications, case study, profit, telecommunications, marketing, innovation, cost cutting, offshore, outsourcing business ethics

Abstract
The paper discusses Global Communications' problematic relations with the union and its employees. The paper explains that should the situation not be solved in an amicable manner, the company is exposed to extreme risks, such as losing the confidence and the support of the employees and a negative media coverage attracting the anger of public opinion. The paper demonstrates how the company wishes to become a global player on the market of telecommunications and this involves the success of the present negotiations with the union. The paper shows how Global Communications must manage the ongoing changes through highly efficient communication, transforming the union into a partner and maintaining their proficient relations with the stockholders.

Outline:
Situation Analysis
Problem Statement
End-State Vision
Alternative Solutions
Analysis of Alternative Solutions
Risk Assessment and Mitigation Techniques
Optimal Solution
Implementation Plan
Evaluation of Results
Conclusion

From the Paper
"The problem that Global Communications is faced with has several causes that have occurred during time and from various directions. The factors that have led to the appearance of the present problematic situation include general tendencies in the industry, as well as specific management philosophy elements. The main causes that have favored the existing problem include the general business globalization tendency, the intense development of the competition, the use of a distributive approach in relation with the union and the lack of a communication plan: "The logic, such as it is, that people will do as they are told and they don't need to be involved." (Bibb 2005)"

Tags:management, change, union, risks, global

Abstract
In this paper, the three articles analyzed in this study provide an environmental, political, and Internet based evaluation of the utopian global communities of the 21st century. Bell and McKibben often present the realities of the global problems in human nature that define the limitations of human selfishness and animal instinct, but do very little to argue how these issues will make a cooperative and united world.

From the Paper
Thank you for purchasing a customized research paper from Essay Experts LLC. We strive to deliver to our customers the most accurate and up-to-date research each and every time we prepare a custom work. Your Writer ID: #255 Order ID: 13300 Topic: Political Studies Disclaimer: This document should be used in precisely the same way you would use any article you might find in your local research library. Remember, you must cite it properly just like you would any other source listed in your bibliography. If you have any questions regarding citing

Tags:global, bell, vise

Abstract
This research paper is a Gap analysis for a business-case scenario involving management decision-making and problem-solving strategies and possible outcomes. The business under consideration is Global Communications which faces problems from competitors.

From the Paper
"Global Communications has to solve problems created by the fact that competitors have claimed market share from the company which has also lost ground on its stock price. It has a proactive management team, especially a self-starting CEO who has worked diligently to solve the problem via aggressive operational and financial leadership. On the face of it the executive decision seems perfectly reasonable, innovate technologically in a telecom area not covered by competitors, namely satellite communications and cut costs by outsourcing call center jobs to Ireland."

Tags:gap analysis, competitors, global, management, communications, decision making, management, problem solving

Abstract
The paper explores three contemporary problems: global climate change, the peak oil problem and political struggles over energy. The paper discusses how these issues convey an increasing need for the global community's collaborative solutions. The paper points out that not only these problems but most political and environmental issues are now of a global nature.

From the Paper
"In his discussion of the beginnings of globalization, economists O'Rourke and Williamson compare the creation of a global community to the creation of the world, with economists taking a more recent "big bang" view and historians taking a later "big bang" approach (109). Though the exact moment that the global community sprang into existence is unknown, it is relatively easy to trace the development of that community. In 1492, Christopher Columbus made the European world aware of the Americas and paved the way for colonization of and trade with the "new world." On April 6, 1917, the isolationist United States balked as Congress dragged American troops into Europe's "Great War." For decades, globalization may have existed, but the global community did not."

Tags:climate, change, peak, oil, energy, globalization

Abstract
The paper discusses the problem that Global Communications (GC), a telecommunications company, has had of late. The paper notes that with many more competitors entering the marketplace and profits dwindling, it has become necessary for the leadership at GC to come up with a strategy to take the company global and become an industry leader, but senior management's recent actions have created hostilities among many of the stakeholder groups. This paper describes the events that have taken place thus far, gives a clear understanding of who the stakeholders are, and discusses what opportunities exist for GC. The company will have to implement some new strategies if they are to realize their goals. This paper explores those strategies and build on them, identifies risks, and internal and external pressures, and ultimately lays out an optimal solution for GC to implement. The paper is illustrated with tables.

Outline:
Situation Analysis
Issue and Opportunity
Identification
Stakeholder Perspectives/Ethical Dilemmas
Problem Statement
End-State Vision
Alternative Solutions
Primary Alternative Solutions
Secondary Alternative Solutions
Analysis of Alternative Solutions
Risk Assessment and Mitigation Techniques
Continuing with the Outsourcing Plan
Abandoning the Outsourcing Plan
Optimal Solution
Moral-Building Programs
The Employee-customer-profit Chain Model
Including Stakeholders in the Decision-Making Process
Building Effective Communication
Implementation Plan
Evaluation of Results
Conclusion

From the Paper
"There are five main groups of stakeholders in the GC scenario. The stockholders are a group of people that are concerned about the past three years of stock depreciation. Stockholders demand that GC take action that will ensure the growth of the company so the stock will appreciate. The management team at GC also wants to take steps to ensure the viability and growth of the company, but they must also be mindful of employee relations and the political dealings with the labor union".

Tags:various, stakeholder, groups, viability, growth, negotiate, business, customers, consumer