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This paper discusses customer-driven quality in a manufacturing environment and how it stands with reference to other types of organizations, such as government, non-profit, and service. The value of quality in relationship to customer satisfaction and the importance of participatory management are explained.
From the Paper:"The modern manufacturing environment has been responsible for a dramatic loss in product quality in recent years with a concomitant loss of customer satisfaction. Products are not made as well do not last as long and do not have ..."
Cite this Essay:
Customer-driven Quality (2005, December 01) Retrieved May 24, 2013, from http://www.academon.com/essay/customer-driven-quality-69416/
"Customer-driven Quality" 01 December 2005. Web. 24 May. 2013. <http://www.academon.com/essay/customer-driven-quality-69416/>