Abstract
This paper researches and examines the elements and challenges that are critically important for banks introducing e-banking services. The paper discusses the impact that this will have on the functioning model of the bank. The paper focuses on the HSBC BANK (U.K.) in particular.

Outline:
Objective
Product Packaging for Smaller More Lucrative Segments
e-Banking in the E.U. Labeled: "Non-Optional"
Challenges and Risk Factors Faced by Central Banks in the U.K.
Summary and Conclusion

From the Paper
"E-banking is stated to be that which "could facilitate money-laundering, although electronic systems may also help in its detection." (Ibid) Listed as well is "dangers of false representation and identity theft." (Ibid) Retail payments are being integrated into the payment system with a "global standard with a common layout" being that which is 'desired'. The goal: "achieve delivery-versus-payment at a retail level." (Ibid) There is a stated need for regulation for the purpose of promotion of "open and common standards" the minimization of "switching costs" and to allow for "flexible pricing". (Ibid) It will be critical that central banks both assessing and deal with the potentiality in terms of risk that exists in relation to e-finance and this is "not just because of the differing developments in e-finance across economies but also because of differences in the responsibilities assigned to central banks. "

Tags:Customer-centric, europe, e-finance, payment, services

Abstract
This paper explains that viewing the Internet as only a marketing tool is a vast mistake because the Internet has vast applications to making the way of doing business not only easier and less costly, but also completely different than traditional banking. The author points out that Chinese banks, like the China Merchant Bank, will be able to strengthen relationships with existing customers by allowing them to access via its Website previously inaccessible decision-support information, such as detailed account reports, product specifications and interest rate comparisons at their own convenience. The paper, using many strategy analysis tools, concludes that e-banking is a viable solution to the problem of escalating costs of human tellers dealing with smaller depositors; therefore, Chinese banks, who are focused on ROI (return-on-investment) in order to prioritize and evaluate its goals, should develop an e-strategy.

Table of Contents
Introduction
Overall Review of E-Banking Industry
Customer Loyalty
Customer Needs and Meeting Them
Strategy for Building Customer Loyalty
China Merchant Bank
Risk Prevention in E-Banking of China
From the Technical View
E-Supply Chain Management
Procurement
Enterprise Resource Planning (ERP)
From the Managerial View
Strategic Plan
SWOT Assessment
Porter Five Forces
Porters Five Force Model
Customer Bargaining Power - High
Threat of Substitute Products and Services - Emerging
Supplier Bargaining Power--low
Threat of New Entrants - Emerging
The Overall Level of Rivalry - Moderate
Value Chain Model
Conclusions

From the Paper
"Contrary to popular retail belief, customers are not looking for the lowest price. Thompson writes, "the savvy business can only be differentiated by price." Businesses need to take into an account not only the traditional way to compete with a commodity is to lower cost of manufacturing and then lower the price to drive additional sales to make it up on volume. A company should consider other factors like the value of their service or product but also to consider the value of add-ons to product. Such incentives can rationalize asking a higher price and the customer will be happy with additional quality found in the added value. Customers need to see the value, once they know it is there then the price is not an object."

Tags:cost-reduction, satisfaction, risk, swot, chain

Abstract
This paper demonstrates the growth trend of e-banking first by developing a brief history of the trend, and then by focusing on customer use and adoption of the various forms of e-banking. The paper focuses on a case study methodology that aims to enlighten the reader as to the needs of customer care and usage patterns, and provides some recommendations to banks about growing market share, gaining new customers, retaining customers and innovating for the future of e-banking. This paper contains several figures.

Outline:
Introduction
Literature Review
Consumer Confidence and Care
Customer eCommunication Volume
Web site Design and Usability
Innovation
Customer Loyalty
Methodology
Case Study 1 Dave
Case Study 2 Jane
Case Study 3 Liam
Conclusions and Future Perspectives

From the Paper
"E-banking in general is a trend that has grown and evolved consistently over the last 30 years. E-banking can be defined as any banking transaction that takes place via electronic means, including automated teller transactions, the oldest form of e-banking, to wireless transactions via a cell phone, but most commonly e-banking is associated with account management tasks and transactions that involve the internet. Internet banking has a history that runs concurrent with the world wide web in general as a result of the fact that very early in its inception creators and users began to see the internet as a way to develop commerce and to reach a greater number of people with it. E-banking then became a natural progression of the growth of internet shopping, and made it possible for bank customers to safely and securely conduct their banking business online. From about 1983, just a few short years after the launch of the world wide web some of the first internet transaction models were launched and since then the growth of the service options as well as the possibilities for transactions has grown exponentially.
"Internet banking has now become a mainstay of the banking industry and there are even a few banks which are internet only based. Customers of these banks receive digital automatic deposits from various resources, most commonly employers and then all transactions, excluding a few possible cash transactions are then supported in an entirely electronic format."

Tags:transactions, cheque, cash, ATMs, identity, theft, fraud

Abstract
This paper contends that in terms of speed, availability, operational ease or time saving, e-banking has become one of the most revelatory experiences in the way information technology was applied. It investigates the separate benefits and advantages that e-banking provides, both for the customers and for the banks where the services are available.

From the Paper
"Any enumeration of the advantages and benefits of e-banking should perhaps first start with a definition of the concept, which will highlight some of the essential profiles of e-banking. As such, e-banking refers to "a service (...) that allows you to conduct banking transactions over the Internet, using a personal computer, mobile telephone pr handheld computer, such as a personal digital assistant". These transactions generally range from simple bill payments, to B2B transactions and to money transfers between accounts."

Tags:computer, internet, finances

Abstract
This paper discusses the increasing trend of online banking. The paper contends that there is little doubt that the innovation of e-banking and the growth of technology have combined to increase the risks faced by financial institutions. The paper asserts that these risks need not be seen as detrimental, but rather as an opportunity to establish services of high quality for customers who will provide value for the institution. The paper states that no venture is risk free; the aim should be to reduce risk through effective strategic management.

From the Paper
"The rapid increase of technology from the second half of the 20th century has touched nearly every area of life. Education, entertainment and other leisure activities have all benefited from technological advances, which mainly focuses on Internet and communication technology. Banking is no exception to this paradigm. The Internet has made a variety of banking activities possible from the comfort of one's home or workplace. Transactions can for example include payments, shopping and other account management possibilities. This however has opened up an opportunity for fraudulent practices by for example hackers, which would not before have been possible. This is only one of the risks associated with electronic banking, or e-banking. From the point of view of financial institutions then, e-banking has substantially increased the risks of banking in a variety of ways."

Tags:online, internet, finances

Abstract
This paper examines the extra risk involved in online banking over the traditional brick-and-mortar channel. The paper presents several examples of breaches of security concerning on-line banking. The paper contends that ultimately banks will have to determine if the benefits outweigh the negatives and will have to continue to innovate security measures to make online banking safer.

From the Paper
"Security is one of the major concerns of online banking and has not been completely addressed. Growth in complaints about electronic funds transfer fraud has already doubled since 2002 even as banks have gotten more security savvy (Sullivan, 2005). The risk for banks is great, stemming from investments in a banking channel that could see negative growth as fraud proliferates and the possibility of increased liability, not just for their own security breaches, but for issues of their customers as well depending on the outcome of recently filed lawsuits."

Tags:internet, online, financial

Abstract
This paper analyzes the framework that builds e-banking and how its variable costs are associated with its structure.

Tags:ebanking, framework, analysis

Abstract
This paper discusses individual commercial banks and how they service their customers. It analyzes the quality of banking services that a customer gets and how the services are provided to the customer. It describes the three main channels for banking today - through branches, through the internet and on telephone.

Table of Contents:
Introduction
Chapter I
How Internet Banking Has Grown In The Last Decades, Especially Regarding New Product Being Offered
Evolution of Internet Banking
Present Status and Profile of E-Banking Offered By Banks
Nature of Product Offered
Chapter II
The Operations of Banks In Different Areas: What Is The Contribution?
Effects of E-Banking on Banking Operations: What Is The Contribution of Internet Banking Toward The Business?
Chapter III
General Benefits of Banks From E-Business and Other Communication
Performance Measurement
Chapter IV
Reality of System Risks and Control
Conclusion

From the Paper
"To understand the relationship that can develop between the Internet and banks, one has to first understand the nature of both these items. The first to be understood is the banks. So far as banks are concerned, at the beginning of the twenty-first century, central banking which is the source of all banking activity would appear to be at a crossroads in their future. Earlier it was the lender of last resort, active participant in stabilizing economic fluctuations, and now the present main function is being the guardian of price stability. As it is still the monetary authority, much is expected from them. At one stage, fiscal policy was considered to be the main instrument of economic policy, the situation changed to an ascendancy of monetary policy and that was noted by the late 1980s in most parts of the industrialized world. This had a lot of implications for the role of the central bank."

Tags:banking, services, braches, internet, telephone

Abstract
The paper asserts that there is no single set of influences on Canadian banking, as Canadian banking has gone through several radically different periods, each with its own set of influences. However, the author of this paper believes that a good launching point from which to consider the ideology of modern Canadian banking, and its departure from American banking, is the Great Depression. The paper discusses how Canada reacted to this economic disaster conservatively, with Darroch and Kerr noting that "institutions (hierarchies) were preferred over markets," (291). The paper explains that such an approach prioritized stability over innovation, e.g. the kind of currency innovation that had been common in Canadian banks until the crisis of 1866.

Tags:canada, banking, influence

Abstract
This paper examines three online banking sites--Bank of America, Citibank, and Wells Fargo--and discusses the legal and confidentiality issues that they must face.

From the Paper
"As Americans improve their computer skills and grow more comfortable with banking over the Internet the hackers phishers and other fraudsters are honing their nefarious skills as well ..."

Tags:online banking, privacy, security, Citibank, Bank of America, Wells Fargo