Abstract
This paper discusses the general concept of services operations management and customers' satisfaction. First, the paper looks at different methods of categorizing service and the rationale behind each attribute are presented. The paper then examines the influence of temporal aspects and service guarantees and failures on satisfaction levels. The paper concludes with a discussion about what the writer learned from the research.

Table of Contents:
Introduction
Introductions and concept of Service Operations
Identification and Categorization of Service Attributes
Temporal Aspects of Service Encounter
Service Guarantee, Service Failure and Recovery
Further Research
Conclusion

From the Paper
"From Heineke and Davis, 2006, we learn that in 1950s and 1960s, the service sector became acknowledged in the US economy and was no longer categorized under "others" sector of the economy. Initially, service sector only had basic infrastructure services such as transportation and health care. As the economy developed, support services such as banking and insurance services became a necessity. Further economic growth allowed people to spend more discretionary income on recreational and leisure services and modernization caused education and time saving services to become a need of society. "

Tags:dissatisfiers queues, extreme fluctuations, compensation, recovery measures

Abstract
This paper examines the incidence of inter-regime marriages between Hong Kong and mainland China. The paper discusses when this trend started and analyzes the cultural, socioeconomic and geopolitical factors that lead to cross-border marriages between local-born Hong Kong men and mainland Chinese women. The paper also discusses the social environment problems such as cross-border concubines, marriage brokers and legal and illegal-increases in fake marriages of convenience as women marry into more desirable locations within and beyond China's borders, creating a shortage of brides in more remote rural regions.

Table of Contents:
Introduction
Methodology
Literature Review
Background of the Study
Cross-Border Marriages and Rationale in Choice of Partner
Inter-Regime Marriages
Reasons Men in Hong Kong Choose Wives from Mainland China
Cross-Border Marriages = Cross-Border Children
Legal Issues of Mainland Born Children with One Parent in Hong Kong
Basic Law Regulating Children Born Outside of Hong Kong with Parent in Hong Kong
Analysis of the "Mess" (Ho Hei-wa: Director of Society for Community Organization
Proponents of the Bill: Rationale
Uninitiated Queues and the Psychological Harm Caused to Waiting or Hiding Children
Geopolitical Aspects of Cross-Border Marriage
Summary & Conclusion

From the Paper
"Corruption is prevalent in a system that requires the payment of high bribes and fees for smuggling of children into a country in order that the children may be with their parents. The government that uses regulations in this matter is one that appears bent on completely breaking down the parent-child and family structure in Hong Kong and mainland China. The red-tape and bureaucracies existing in a system that does not meet queue quotas is one that perpetuates bribery and smuggling of human beings. Furthermore, these types of regulations do not support the country economically as exampled in the cases of parents unable to work because they are the only parent available to the children due to the entry requirements and regulations in Hong Kong. Certainly, it would be more efficient to invest in more schools and teachers than to force parents into welfare situations when they would rather be working and the country as a whole would be more productive and this is not even to factor in the psychological harm caused to these children who are forced to hide while being smuggled, to live underground so as not to be discovered in Hong Kong and then there are the children who are dragged in handcuffs and repatriated to a homeland they have never known but due to regulations are forced to enter into and live among strangers."

Tags:culture, smuggling, concubines, brides

Abstract
This paper explains that a supply chain covers all aspects of component and service production. The author points out that eBusiness has helped supply chain management through the automation of tasks, which leads to reduced costs for all companies, increased efficiency and added timeliness of component supply. The paper relates that the movie rental industry has been remarkably slow to adopt eBusiness strategies especially when considering that the industry product is technology based. The author states that a rudimentary and fragmented evolution of the supply chain in this industry has created a patchwork of delivery methods to the end user. The paper reports that, in 1998, Netflix revolutionizes the industry with the first online DVD rental service, which allowed the company to eliminate the liability of retail space expense and customer queues.

Table of Contents:
Supply Chain
Industry Supply Chain History
Netflix
Blockbuster
Intelliflix

From the Paper
"Utilizing automated ordering helps reduce costs for all the companies in the supply chain as companies do not have to devote human resources to performing those tasks of placing, receiving and processing orders and processing invoices and payments. Another benefit of eBusiness websites is that companies can monitor their orders to see what stage it is at and track the delivery through websites such as Fedex.com or UPS.com which are two shipping websites that offer delivery tracking."

Tags:ups, perks, subscription, automation, internet, modifications

Abstract
Norms help to define a society by setting boundaries and enhancing group identity and coherence. The author of this paper sets out to discover how differing segments of the population react when a commonly excepted norm is ignored - standing in line. The author states that by cutting in line, the individual is proclaiming that he or she is not bound by convention; that he or she is more important than all those other individuals who must wait their turn. The author describes how, in the course of his researc,h he choose three different social situations involving queues and how, in each situation, he blatantly cut in line. The writer then describes the reaction of others to his actions before drawing his final conclusions.

From the Paper
"This attempt was not very successful. The researcher cut in front of a female student in her late teens. She was appeared to be alone, and was carrying a laptop. She was looking down at the floor and did not seem like she was paying attention to anyone. She said nothing as the researcher stepped in front of her, though he though he saw her grimace slightly and then return to looking at the floor. Nevertheless, a group of seven or eight students behind her quickly noticed the researcher's presence. One of them turned loudly to his friends and cried, "Did you just see that? This guy cut in front." The researcher pretended not to notice and tried to continue looking blankly ahead. Almost immediately, he felt a strong tap on his shoulder. A tall man in a denim jacket was sticking his reddened face in his. Two of his friends moved forward to back him up. One "What the (expletive) do you think you're doing?" A girl who had remained in the original group of seven or eight giggled before directing her other friends attentions to what was going on. "Look at this," she smiled. The man with the red face shoved the researcher in the back. The three men stepped closer to the researcher.... And the researcher left the line without saying a word."

Tags:movie, church, line, school, cafetaria, anger, society, identity, convention, reaction, american, african, researcher, violations, social

Abstract
This paper provides an overview of Herzberg's two-factor hygiene and motivation theory. The paper presents an assessment of how companies can apply these techniques to their own management initiatives, followed by a summary of the key points covered. A summary of the research is provided in the conclusion, together with relevant recommendations based on Herzberg's approach.

From the Paper
"Today, the attempt to design jobs so as to increase worker motivation has been called job enrichment or enlargement (Katzell & Yankelovich, 1975), or employee empowerment and other like terms (pers. obs). Further, employee motivation continues to be of concern to every manager; because management is all about getting things done through others, knowing how to motivate others can improve the effectiveness of managers (Buhler, 2003). One of the early pioneers in the effort to improve job design and employee productivity was Frederick Herzberg and his colleagues who conducted extensive interviews with two hundred engineers and accountants using the critical-incident method for data collection in 1959."

Tags:management, productivity, critical, incident

Abstract
This paper examines the Castle Hill Show from an event management perspective focusing on issues such as conduct, waste and risk management, site communication, queue management and emergency strategies.

From the Paper
"The most common occurrence of a risk exposure at an event is that of an attendee tripping, slipping or falling over. (Johnson, D., 1997, p205) Therefore it was surprising to discover that the ground surrounding the general attendee parking area at this event was uneven and unsurfaced. . In order to then gain access to the main areas of the showground it was also necessary to climb rocky embankments especially dangerous in wet weather. It would appear that this event failed to identify the potential risks these rocky areas represented to both attendees and their vehicles. (Newell, M., & Grashina, M., 2004, p177)"

Tags:access, communication, conduct, emergency, queue, recycling, risk, signage, site, waste

Abstract
This paper discusses some of the advancements implemented in networking protocol in order to reduce network congestion and improve speed. It also includes a discussion of RED, an active queue management protocol that is widely implemented in the Internet.

From the Paper
"Further research should be carried out to improve RED. In fact, a lot research is currently going on in order to make RED adaptive to network flows. Due to the random nature of RED, there are certain times when the algorithm drops packets especially if the network has observed congestion. Packet loss should be minimized for two important reasons. One to improve network performance and two, to save the resources that are wasted once a packet is dropped enroute to its destination. Increasing queue size, reducing packet processing delays at the router are one of the methods of improving overall network performance."

Tags:bandwidth, congestion, ethernet, gigabit, ip, network, packet, performance, queue, red, routers, rtt, tcp, window

Abstract
The paper relates that utilitarianism has become all but synonymous with John Stuart Mill, not surprisingly since he literally wrote the book on the subject. The paper looks at how in "Utilitarianism", Mill (1861) writes, "It is better to be a human being dissatisfied than a pig satisfied; better to be Socrates dissatisfied than a fool satisfied" (p. 153). The paper asserts that this is a central point in Mill's philosophical and ethical approach, one that has significant implications for utilitarianism. An examination of the merits and drawbacks of this position reveals that there exist significant flaws in Mill's approach, flaws that undermine the effectiveness of the proposal specifically and utilitarianism generally.

From the Paper
"Utilitarianism has become all but synonymous with John Stuart Mill, not surprisingly since he literally wrote the book on the subject. In 'Utilitarianism", Mill (1861) writes, "It is better to be a human being dissatisfied than a pig satisfied; better to be Socrates dissatisfied than a fool satisfied" (p. 153). This is a central point in Mill's philosophical and ethical approach, one that has significant implications for utilitarianism. An examination of the merits and drawbacks of this position reveals that there exist significant flaws in Mill's approach, flaws that undermine the effectiveness of the proposal specifically and..."

Tags:john, stuart, mill

Abstract
This paper defines JIT as a philosophy of manufacturing based on planned elimination of all waste and continuous improvement of productivity, encompassing the successful execution of all manufacturing activities required to produce a final product, from design engineering to delivery, and including all stages of conversion from raw material onward. The author points out that the primary elements include having only the required inventory when needed to improve quality to zero defects, to reduce lead-time by reducing setup times, queue lengths, and lot sizes, to revise the operations themselves incrementally, and to accomplish these things at minimum cost. The paper stresses that the successful JIT implementation needs the support and dedication of all the employees and management, as well as the backing of suppliers and distributors in the entire value chain of the product.

Table of Contents
Introduction
Discussion
Limitation of the Work
Conclusion

From the Paper
"Inventory was, in the past, considered to be a distributor and/or manufacturers' largest asset. Finished good inventory was considered a company's most valuable asset. Inventory management however, also comes with its own nightmares; the wrong quantities of the wrong items are often found on warehouse shelves; and, computer inventory records are not accurate. Inventory can be a liability as well as an asset: excessive, finished (goods) inventory requires larger warehouses; often, this is the first visual indication of bad decisions in the production and process stages. Making major improvements in the product and the product-availability while at the same time reducing overall working capital investments a company has to use to maintain its dominance in the market place, without jeopardizing the company performance is a tightrope that most inventory managers have to walk at some point in their careers."

Tags:inventory, elimination, chain, lean, safety-factor

Abstract
"In The House on Moon Lake Francesca Duranti creates a character who withdraws from life through literature. On a literal level Fabrizio Garrone moves forward in time. He is dissatisfied with his life, discovers an unknown novel, turns it into a best-seller, goes to the scene of the events that inspired the novel, and comes to a strange end.

From the Paper
"In The House on Moon Lake Francesca Duranti creates a character who withdraws from life through literature. On a literal level Fabrizio Garrone moves forward in time. He is dissatisfied with his life, discovers an unknown novel, turns it into a best-seller, goes to the scene of the events that inspired the novel, and comes to a strange end. But this chronological progress contrasts with the metaphoric level of the book in which Fabrizio's life mirrors that of a novel. It mirrors, in fact, the life of the love story he discovers. That book is entitled The House on Moon Lake. Thus, at the most obvious level, the story of Fabrizio is identified with the story in the book he finds.
In the career of a love story, one written from the author's own feelings and experience, the writer, involved in an affair ..."