Abstract
This paper describes the conflict between the inherent objectives of hospital administrators and hospital physicians and how this conflict is the source of the erosion of trust between the two groups. The paper explains that the administrators' goals of conserving resources and containing hospital costs conflict with those of the doctors. It explains that the doctors' goal is to provide their patients with the highest quality care possible and that methods for dealing with this conflict have thus far been inadequate and may even compromise patient care. The paper then suggests that the best way to deal with the problem would be to hire high-quality trainers to conduct world-class, trust-engendering seminars for management and doctors, since none of the current methods for creating trust between doctors and management seem to be effective.

From the Paper
"As for administrators, their sense of trust with physicians, Succi asserts, boils down to one area: "cost/quality management." When alluding to costs of providing services to patients, therein lies a very important factor in running a hospital, and there is little doubt that administrators are keenly interested in keeping costs from rising out of sight. And since hospital administrators are "rewarded for conserving resources and containing hospital costs" and physicians are gaining credibility for offering ever-higher levels of care, Succi believes these two conflicting concepts create an erosion of trust."

Tags:reliance, patients, hospitalized, injury, illness, care-giving, responsibilities, duties

Abstract
In this article, the writer discusses that Aboriginal women in Canada suffer a long-standing distrust of Canadian police that compromises their safety and citizenship. The writer notes that like all Canadians, First Nations women need police support to deter violence and injustice against them. If they cannot turn to the police, a fundamental democratic right that they are entitled to is not functioning properly. The writer points out that this problem has been written about by Aboriginal women's groups, Canadian policing organizations, and even Amnesty International. The writer maintains that the mainstream Canadian police continue to fail Aboriginal women because they lack the imagination necessary to conquer the problems that Aboriginal women face. Or, perhaps provincial police and the Royal Canadian Mounted Police have a good idea, but they lack the courage to employ it. The writer concludes that in either case, all Canadian citizens would benefit from new police initiatives that work for everyone.

From the Paper
"It is exceptionally difficult, even in mainstream Canadian society, for a woman to extricate herself from a situation of domestic abuse. This requires financial and legal support. It means walking away from someone she once loved, or may still love. It means turning your life upside down while working with the police to ensure her safety. This is critical: without police support, a woman is open to harassment and assaults from not just her former spouse, but from anyone."
"But what if she distrusts the police? What if the police are, in her view, just another brutal gang that may well take advantage of her? A woman in peril cannot be expected to choose the protection of an untrustworthy bunch of thugs over the thug she intends to extricate herself from. That would be compounding her problem, rather than reducing it. As one Aboriginal writer noted in The Manitoban Online, even Native women who had been severely brutalized by family members still felt less safe when police were seen on the reservation."

Tags:safety, protection, distrust, officers

Abstract
Is the current body of U.S. anti-trust law good public policy? This paper describes the roots and the current status of antitrust legislation in the U.S. with special mentioning of the Puerto Rican situation. It also covers the economic reasoning of antitrust in the light of per se unfair practices and business justification. Then, it moves on to give an overview of international antitrust regimes, namely EU, Germany, China and Brazil. It then discusses the call for loosening the law to create national champions that can compete on an international level.

Paper Outline:
Introduction
History of Antitrust Law
Public Policy Goals of Antitrust Legislation
Overview of The Economics of Antitrust
The Law: Per Se Deceptive and Unfair Business Practices and "Rule of Reason
Agencies
Consequences
International Perspective
Public Policy Discussion: The Need for National Champions?

From the Paper
"In a concentrated market, with only a few firms, the danger is that they may find it easier to lessen competition by colluding. For example, they may agree on the prices they will charge consumers. The collusion could be in (i) an explicit agreement, or in a more subtle form known as (ii) tacit coordination or coordinated interaction . Accordingly, some cases are easier than others. The courts decided many years ago that certain practices, such as price fixing, are so inherently harmful to consumers that a detailed examination is not necessary to determine whether they are reasonable. The law presumes that they are violations - so-called per se violations - and condemns them almost automatically. Other practices demand closer scrutiny based on principles that the courts and antitrust agencies have developed. These cases are examined under a "rule of reason" analysis."

Tags:cartel, consumer, legislation, oligopoly, sherman, trust, vertical

Abstract
This paper explains the role of the Federal Trade Commission (FTC) in protecting consumers against anti-competitive or anti-trust behavior especially in fields, such as health care and health insurance. The paper presents a case study of the Wisconsin Chiropractic Association (WCA), which was penalized by the FTC for creating a conspiracy amongst WCA members to increase prices for chiropractic services and to boycott third-party payers for the purpose of obtaining higher reimbursement rates from health insurance companies. The paper considers the actions of the FTC to be justified.

Table of Contents:
The Role of the Federal Trade Commission
Conduct of the WCA: Anti-competitive behavior
Penalty: Fair or unfair?

From the Paper
"The misconduct did not simply end there: the WCA also circulated fee surveys to facilitate coordinated pricing by its members, thus demonstrating when certain members were 'undercharging' customers, which meant they would be contacted and encouraged to charge more. It aggressively pursued all its members and encouraged them to charge more money, urging chiropractors not only to squeeze more money from client's pockets but also to negotiate higher fees with health insurance companies."

Tags:consumers boycott insurance, fixing prices, fee surveys

Abstract
Brand trust is a very important part of the American marketplace. When consumer develops a trust or loyalty for a certain brand they may use that brand for the rest of their lives. The drive to create these lifetime consumers convinces firms to spend millions to advertise and develop new products. This paper reviews and analyzes the literature on the subject of brand trust and the impact that brand trust has on the marketplace.

From the Paper
"According to an article in The Chief Executive a brand is a guarantee of a certain quality or aesthetic experience extended by a firm to its customers "Firms placed their brands at jeopardy every time they breached their implied contract with customer expectations."("Brand Blowout") The article asserts that when a customer trust the quality of the brands that they purchase the company that produces the brand must ensure that the quality of the product is maintained. When a company fails to do this customers? may choose to abandon the brand and purchase brands that are produced by competing firms instead."

Tags:firm, purchase, consumer, reliability, expectations

Abstract
This paper explains that, in 1993, the Justice Department (DOJ) began an investigation into the allegations that (1) Microsoft used predatory pricing tactics to destroy competitors and eliminate competition in the marketplace and (2) erected technical barriers within their operating systems to make it difficult or impossible for non-Microsoft software to run on Windows; on July 15, 1994, in a consent decree, Microsoft agreed that it would not tie other Microsoft products into its Windows operating system. The author points out that this dominance was due to Microsoft's (1) development of a common user interface, which allows users to use similar commands in each of the individual application products, (2) concept of backward compatibility so that the older versions of applications work with newer versions of the operating system and (3) integration of its individual applications allowed users to create and use data between applications such as a spreadsheet created in Excel could be imported into a PowerPoint presentation. The paper continues to describe several other anti-trust cases such as the 2004 agreement with the Computer and Communications Industry Association (CCIA) and Novell.

From the Paper
"In order to understand the environment in which the Microsoft anti-trust actions occurred, it is necessary to examine the beginnings of Microsoft. After an early career as a hacker, Bill Gates and Paul Allen founded Traf-O-Data in Seattle, Washington, a company started to develop and market a machine to generate traffic flow statistics. This machine was not the success that Gates and Allen hoped for, however. It may have been the youthfulness of the owners (Gates was 16), or it may have been that the state of Washington began to offer the same services for free."

Tags:dominance, strategy, common-user, agreement, gates

Abstract
This paper will examine the various aspects of business relationships that involve creating and assuring conduct or performance, particularly in countries such as China and Hong Kong. This will focus on the social, cultural, political and economic institutions and relationships that have evolved to take the place of what is found in Western societies, such as ethnic trading relationships. Moreover, in order to provide a focus for this analysis, the research will focus on Li Ka-shing and his company Cheung (Holdings) Limited, as well as Li's theory of trust in doing business.

Abstract
Proponents of free-market economies believe that free markets are more efficient in economic terms, while opponents fear the ability of larger companies to create monopolies. The writer of this paper cites examples of cases in which individuals or companies come up against a government that is either too involved or not present enough in its own economy.

From the Paper
"The Federal Trade Commission is empowered to impose cease and desist orders on companies and are mandatory, even if charges are dropped. Suits typically last up to five years and require thousands of hours from operating personnel in testimony and discovery, as well as bad publicity and civil liability up to $10,000 per day if orders are subsequently violated."

Tags:monopoly, system, company, trade, federal

Abstract
This paper explains that a trust may be created by (1) transferring property to an individual designated as trustee during the lifetime of the settlor or by will or other disposition to take effect upon the settlor's death, (2) by declaration by the owner of the property that the owner holds identifiable property as trustee or (3) by exercise of a power of appointment in favor of another person as trustee. The author points out that the trust shall act in accordance with the express terms of the trust instrument, act impartially, administer the truth property with reasonable care and skill, maintain complete accounts and records and perform taxpayer duties. The paper stresses that an individual wishing to form a trust should employ a trust attorney to guard that the trust is in the desired form.

Table of Contents
Definitions and Terms
Trustee and Delegation of Duties
Summary and Conclusion

From the Paper
"Requirements for the creation of a trust are not uniform throughout all of the states however; the following elements can be understood to be 'typical' in terms of requirements for the creation of a trust: (a) Consideration: not required although in the absence of consideration there is a question relating to possible transfer of fraud of creditors; (b) Legality: the trust must be created for a lawful purpose; (c) Capacity: The settlor must have the mental capacity to create the trust however; the beneficiary's capacity is immaterial and many times is the primary reason for the creation of the trust; created because the beneficiary is lacking either in the legal or actual capacity needed to manage the property that is assigned to the trust. "

Tags:spendthrift, exculpatory-clauses, irrevocable, attorney, administration

Abstract
This paper discusses the most dominant trends influencing the development of service marketing strategies today, including the recognition that it is more important than ever to foster trust. The author describes how customer satisfaction research has attempted the quantification of trust. Four recommendations are provided to companies looking to increase customer satisfaction. It is most critical to develop strategies for attaining the highest levels possible of transparency and trust with customers, and this includes going after the areas of social media and social networking, such as blogs, which have unfolded as the new reputation management system.

Table of Contents:
Executive Summary
Background and Introduction
Main Conclusions
Recommendations
Table of Contents
Trends in Services Marketing Regarding Customer Satisfaction
Background
Creating Trustworthy Moments of Truth with Customers
Consistency Makes a Services Company Trustworthy
Quantifying and Measuring Customer Service using Analytics
Customer Satisfaction in the B2B Environment
Future Trends
Limitations, Conclusions and Recommendations

From the Paper
"Services marketing is in the midst of a revolution today as social media has become more powerful than ever, giving customers a stronger voice than they have ever had. Bloggers are the new social media voice globally, and have already shown how powerful their voices are across many industries. Dell Computer had sold a defective system to a blogger in San Francisco, and his discussion of the faceless, careless responses Dell made to him through auto-generated responses erupted into the most linked-to site on the Internet during the summer of 2006 when the incident occurred."

Tags:accountability, metrics, B2B, performance, personalized, one-on-one, concern