Abstract This paper explains that Gap, Inc. is one of the world's biggest multinational specialty retailers, selling casual clothes, accessories and personal care products for women, men and children. The author points out that, since its beginning, the goal of Gap has been to make shopping easier. The paper stresses that the judicious use of technology, such as computer-telephonyintegration (CTI) and data warehousing, can play a vital role. The author underscores that Gap utilizes state of the art technology, such as integrated global databases, to coordinate its customer knowledge; however, the greatest recent technological change in customer service has been the advent of online shopping. The paper relates that the Web has served its American customers extremely well by offering an excellent online shopping service, but its British clients are annoyed because Gap fails to offer them the same service.
Table of Contents:
Introduction
Importance of Customer Service
Technology in Customer Service
Questionnaire
Results of Questionnaires
Conclusion
From the Paper "US customers felt that they got good customer service at Gap. Some said it was very important that there is a sufficient number of staff, compared to stores like Wal-Mart or Target, where it is hard to even find a staff member, let alone someone knowledgeable. UK customers had very similar comments, comparing Gap stores favorably to retailers such as Tesco, where there is almost no customer service. Gap seems to be impressing its customers by resisting the global trend towards self-serve."
Abstract This literature review examines the current state of research and reviews the resolutions for the reality of the use of technology for the development of a computer-training program that would enhance technology integration by school administrators. The paper identifies the challenges in the implementation of a computer training program and discusses how these can be overcome, with positive results.
From the Paper "Research indicates that training teachers to use the technology provided to them is an important task, and the means by which this training takes place, online training or traditional face-to-face training, could have a substantial impact. Cole and Styron (2005) studied whether teachers were more likely to prefer online methods in lieu of traditional face-to-face methods of obtaining training on various topics pertaining to technology. The Cole and Styron (2005) study involved the use of a causal comparative design, whereas responses from 90 K-6 and 7-12 teachers who participated in at least one online module through TeacherLine (free professional development sponsored by PBS TeacherLine) were analyzed through a survey instrument to determine if there was a difference in attitudes of online professional development. The level of computer experience prior to participating in an online professional development session was a factor in analyzing data since the teachers' comfort levels with technology could affect their attitudes toward being involved in professional development that is based primarily on technology."
Abstract This paper explains that, in 1989, HP and SAP entered into a strategic partnership to offer integrated solutions for the computer industry assuming that the business solutions they provide together would be much better and more profitable than any of the products in the industry. The author points out that, while the alliance has proved to be profitable, working with different cultures and collaborating in an industry, where knowledge and intelligence of the employee determine the viability of the company, can be challenging. The paper stresses that the common objects and goals set for the partnership should benefit both companies equally; Microsoft and Intel have been able to generate tremendous profits for each other due to their collaborative efforts in the development of new processors and the software codes for these processors.
Table of Contents
Introduction
Pros and Cons of the Partnership
SWOT Analysis of SAP and HP
Hewlett Packard
SAP
Future Plans for HP and SAP Partnership
From the Paper "As of 2005, both companies remain successful in offering business solutions for big and mid-sized corporations. HP offers the hardware (servers) that is able to run UNIX, Linux, or Windows operating systems; SAP offers "ERP applications pre-configured for companies in oil & gas distribution, and consumer foods and high-tech device manufacturing. SAP will provide software, implementation services, maintenance, end-user training, support, functional management, and application management. HP will provide the data center and services that include operations, infrastructure hosting, storage on demand, business recovery, managed Web solutions, and security services." In addition, the company also collaborates on offering the necessary service to support the business solutions that are offered."
Abstract This paper discusses Dell Computer Corporation's vision statement and its mission statement. It describes its unique competitive differentiators and its go-to-market strategies on serving customers through their direct selling model. The paper describes how Dell's unique direct selling model combined with build-to-order manufacturing has made the company so successful in the market.
Table of Contents:
Introduction
Dell's E-Business Analytics Strategy: Foundation for Product Customization
Best Practices in e-business: All about Integration The End Game: Dell's Mass Customization Strategy Conclusion: Analysis and Recommendations of Dell's E-Business Strategies
From the Paper "- Only after all the integrations are in place, and the state engines created to specifically track the performance of these systems in synchronization with one another should Dell attempt to re-design their website front-end. What is immediately clear from evaluating their website however is that the approach to managing product selections that invoke a rules-based model needs to be changed to be much more efficient,. Dell needs to move away from a rules-based model driving their site to a constraint engine that is faster, more accurate and does not take so long to react to a specific products' definition."
Abstract This paper describes Dell Computer. The author analyzes the way the company integrates each element of the marketing mix into Dell Computer's marketing strategy. The paper illustrates Dell's products and how they are sold.
From the Paper "Dell Computer is a well-known computer company that sells primarily through the Internet and to a lesser degree through mail order. This ... is a for-profit organization that has capitalized on the advantages that e-commerce offers to high-technology firms and the company has also developed a reputation for offering good value for its products. This research considers the marketing mix in place at Dell Computer and how the company integrates each aspect of the marketing mix into the marketing strategy. "
Abstract This paper studies information systems integration in regard to the legal and justice systems of the nation. In our digital era, information has become a thread that provides an opportunity to tie the many aspects of our criminal justice process into a more efficient and effective system. This paper presents insights into the decision making process for justice information systems integration. The paper also discusses the technological advances, which create opportunities for each locality and state to develop a governance process that will serve as a viable solution for its own jurisdiction. At the same time, the paper assesses how these advances enable localities and states to simultaneously mesh with immediate and distant neighbors.
Table of Contents:
Executive Summary
Introduction
History
Expectations
Sentencing
Security
Conclusion
References
From the Paper "How will the modern day justice system become more efficient and possibly more successful in the twenty-first century and beyond? The answer is simple, the entire system will need to take advantage of the technological advances and focus its time, efforts and resources in a direction that will meet the objectives of the entire community. "Criminal justice integration is a prime example of using IT to solve problems and improve service to citizens. A survey of the Governors of all 50 states was conducted in the spring of 1999 to determine Governors top priorities for IT applications, and nearly every responding governor listed criminal justice integration as a major near-term priority." (Meyers, 2004) This system would alter the makeup of any single agency such as a prosecutor's office or a police department. These historically isolated entities would have the same information at their fingertips as any large governmentally supported agency once integration nears completion. "Project staff has developed a web-based modeling tool and a methodology to capture detailed information regarding the processes, events, agencies, information and exchange conditions associated with justice information integration, which was initially tested in five states: Colorado, Kansas, Minnesota, New Mexico and Pennsylvania, and has been introduced into over 20 jurisdictions." (The Justice Information Exchange Model, 2005) "
Tags: technology, justice, criminal, information, computer, network, security, internet
This management strategy and policy level paper is on the innovation of Dell Computer and Gateway Computer and focuses on the strategies adopted by both Dell Computer and Gateway Computer to establish a well defined position in the global computer market.
650 words (approx. 2.6 pages), 3 sources, 2002, $ 26.95
Abstract This Management strategy and Policy level paper is on the Innovation Of Dell Computer And Gateway Computer and focuses on the strategies adopted by both Dell Computer and Gateway Computer, to establish a well defined position in the global computer market. This paper also focuses on the comparison between innovations made by both the industries. It also reviews the factors responsible for setting back Gateway Computer to Dell Computer.
Tags: BUSINESS / BUSINESS AND TECHNOLOGY, dell gateway computer
Abstract This paper reviews the history of computers and the development of computer technology. It studies the progress made over the past 70 years, and also discusses the projected direction which the computer is expected to take. This paper also reviews handheld, mobile computer devices, such as the PDA.
Executive Summary
Analysis
1942: The First Electronic Computer 1944, Another Computer 1946 - The First Practical Electronic Computer 1951 - UNIVAC Begins To Take Over The Business Industries Market
1981 - The Era of Personal Computers Begin
2000 - Turn of The Century - PDA
2005 - What Is Going To Be Next?
From the Paper "The PCs produced by competitors were cheaper, but similar to IBM PCs. This led to the development of PCs all over the world, and due to the designing by IBM the products look extremely professional. Today, these products are the Windows operating system and Intel CPU computers. At the same time, it is important to note that within one year IBM had succeeded in selling 200,000 IBM PCs. This is a very large number when compared to 46 UNIVAC computers that were sold. In the same year, 1982, Compaq launched their PC and it was 100 percent compatible with IBM. They had to spend $1 million to develop the ROM BIOS that made it similar to IBM PCs, and which did not yet violate the copyright held by IBM. "
Tags:computing, workplace, memory, software, electronic, windows
Abstract This paper looks at the history of Dell Computers, from its beginnings to the present day, and examines how Michael Dell and Dell Computer Corporation have survived the competition and challenges of the computer industry while other computer companies have floundered. The paper includes a look at some of Michael Dell's personal traits, Dell Computer Corporation's direct model approach to doing business, how Dell Computer fares today, and Dell's global strategies.
From the Paper "Michael Dell has always been precocious and interested in advancing his knowledge. When he was an 8-year-old third grader, he wrote to a company that advertised he could ?earn his high school diploma by passing one simple test. The woman who came to administer the test was surprised when a child appeared wearing a red terry-cloth bathrobe (Maney, 1999).? This was just the beginning of one of the most successful computer companies today."
Abstract This paper examines the marketing practices of Dell Computers Inc. Dell Computers Inc. is a for-profit manufacturer of personal computers. This paper details the history of the company, which made its name in the PC industry by offering a unique custom configuration of personal computers and portables. This writer of this paper focuses on the pricing, product placement and promotion of Dell's various computer related products. This paper also discusses the Dell "Build-to-Order" strategy which proved successful in marketing as well as an overall strategy in supply chains across the country. This paper details how Dell has not only cornered the personal computing home office market but also the manner in which it derives a substantial amount of its revenue from its small business clients.
Table of Contents:
The Product-What is Dell?
Pricing
Placement
Promotion
Works Cited
From the Paper "Dell Computers is a for-profit manufacturer of personal computers. Early on in its corporate history, Dell Computers made its name in the PC industry by offering a unique custom configuration of personal computers and portables. Thus, Dell made its mark by developing distinctive competencies in the then still-evolving PC market of the 1980's. The then, small, Texas based firm resolved to show to the world that Dell Computers was not simply technologically astute-in fact, the company placed a rather low priority upon this aspect of Dell in its marketing, pricing, promotions, and placement in the PC market. The company did not emphasize that Dell was on the cutting edge of every new technical development. Rather, the Dell Company stressed that the company had sound knowledge of how to manufacture, design, and market its products or services effectively in a way to keep costs low for the average consumer or small business."
Tags: business, marketing, applied, business, operations, advertising, pc, computer, industry
This paper details the basic workings of the computer, while covering a wide variety of topics such as memory, input and output devices, processors, CPUs and operating software.
Abstract The writer of this paper focuses on the basic functions of the computer, which is primarily a data processor designed to accept input data and instructions, while remembering the data by holding it in memory cells. This paper details the software and technology involved in operating either a home or business computer. The writer contends that computer hardware is a heterogeneous ensemble of input devices, output devices, circuitry and memory. The most important component of any computer is the central processing unit (CPU), which is designed to process information and perform specific operations. This paper examines the advances in various forms of technologies used in computers since the introduction of the first electronic, general-purpose computers of the 1940s. The writer clearly explains how each element of the computer is used, for example: The memory located in the hard drive is a sequence of numbered cells, each containing a piece of information. The rule is that the content of a memory cell is changeable at any time and that memory is similar to a scratchpad rather than a stone tablet. The writer also details the significance of the operating system, which is the most important component of the software system.
From the Paper "As far as software is concerned, it can safely be said that a computer will always need at least one program running at all times to operate. Under what is supposed to be a normal operation, referring to the typical general-purpose computer, the program described above is the operating system (OS). The operating system has the job to decide which programs are run, when that particular event happens, and has to allocate resources, such as memory or input/output - I/O to these programs. Hardware and other programs would not function without an operating system, which actually provides a layer of abstraction over the hardware, thereby facilitating the access of other programs to the resources of the computer, such as code ("drivers") which enable programmers to write programs for a machine without being obligated to know the intimate details of all electronic devices attached to the computer."
Abstract The writer of this clear and concise paper delves into the various advances made over the years to basic information systems while also detailing their usefulness in both business and personal settings. The writer contends that computer information systems were initially developed to assist in managing and storing valuable data and information in both an organized and accessible form. Earlier computer systems required humans to manually load, enter and run computer programs, this is no longer the case as is explained in this paper. This paper discusses the functions of basic operation systems that each and every computer must contain in order to operate. This paper also delves into computer networking which is defined as a set of computers and connected devices that are linked together by shared communication facilities.
Table of Contents:
Basic Systems Concepts
Operating Systems and Programs
Information Systems Stored Data
Networking Concepts and the Internet
Information Systems and Decision Making
Information Systems and Future Trends
Phases in SDLC
Works Cited
From the Paper "The term network has been defined as a set of computers and connected devices that are linked by communication facilities. Thus a network can be two computers connected by a cable or thousands of computers connected by high-speed data communication links that is spread all over the world. Network gives us two basic advantages: the facility to communicate and the facility to share. A network helps in communication between users in better ways than other media. E-mail, the most well known form of network communication, offers inexpensive, printable communication with the facility of sending, reply, storage, recovery, and addition. Network supports collaboration with its capacity to share. This is the main charm of popular software called groupware that is created in such a way to allow many users to have electronic meetings and work alongside on projects. Internet is a network of computer networks, upon which anybody who has permission to a host computer can circulate their own documents."
This paper analyzes the use of networking of personal computers, focusing specifically on the advantages and disadvantages of wireless versus wire-based networks.
Abstract This paper presents a literature review discussing several issues associated with the implementation of computer networks. The review begins by defining the term computer network and then goes on to discuss the differences between wire-based and wireless networks, business networks, the types of networks that can be utilized, the need for networks, and network security. The report then focuses on describing in detail the steps that would need to be taken to create a new network for 50 personal computers. Next, the steps for creating both a wire-based network and a wireless network are listed and compared. In addition, this portion of the report contains some information and images concerning the equipment needed to create the network. Finally, the report includes a conclusion that will focus on the answers to the questions listed above and provide a summarization of the report. The conclusion contains a recommendation concerning whether the organization should create a new network utilizing a wire-based platform or a wireless platform. It also offers some information concerning discoveries and benefits associated with computer networking.
Outline:
Abstract
Introduction
Statement of the Problem
Structure of Report
Review of Literature
Definition of a Computer network
Wire-based and wireless networks
Business networks
Types of networks
The need for networks
Network security
Creating a Network of 50 Personal Computers Wire Based Network Platform
Steps to Create a Wire based platform
Wireless Network Platform
Steps to Create a Wireless Network Platform
Conclusion
Summarization
Recommendations
Discovery and Benefits
From the Paper "In the current network environment several vendors manufacture adapters and base stations. In addition the cost associated with the implementation of WiFi systems has decreased tremendously and WiFi is now available in schools, homes and the workplace (Emerging Technologies: Wireless Networks, 2002). The article further reports that the use of WiFi in the home has come as a result of the increased popularity of higher-speed Internet access such as cable and DSL. In addition bases stations permit internet access to be shared amongst several users. In the case of Apple's airport the DHCP ('dynamic host configuration protocol') is already a part of the Airport hub, and several devices can share the same IP number. The base station can also be attached to an Ethernet Internet connection. Many base stations also have firewall protection.
"The use of WiFi is also extremely popular because it allows mixed networks to exist harmoniously (Emerging Technologies: Wireless Networks, 2002). This means that Mac and Windows computers can operate using the same WiFi network (Emerging Technologies: Wireless Networks, 2002). In addition to the networking of computers peripherals and mobile devices that have Wi Fi cards can also operate on the network (Emerging Technologies: Wireless Networks, 2002)."
Tags:computers information systems, technology wireless wire-based options
Abstract This paper explains that, during the 1960s, IBM entered the computer field with a technological impressiveness 'mini super computer', into a market dominated by Apple Computer Inc. and Tandy Corporation's Radio Shack Division. The author points out that, due to wrong strategic choices, IBM's share in the personal computer market had been eroding until finally, in 2005, IBM had to exit the business by selling out to Lenovo, which is a Chinese company, getting a share of the equity in return. The paper states that today, the most important question in the industry is whether or not the Chinese Lenovo will be able to succeed in the personal computer market in the same way that IBM did years ago.
From the Paper "In addition, it is facing mounting threats and challenges from the various other competitors in the market, and several analysts have in fact been issuing warnings to the company about this. Gartner has warned that they would be forced to launch a campaign in which significant 'cost cutting' methods would be analyzed and implemented, so that they would be able to face the growing threats from Dell and from IBM, and Lenovo, with some ease. Today, HP is one of the leading manufacturers of IT hardware in the world, and its sales figures show that in the first quarter of the year 2005, it had sales of about $13.5 billions. However, state experts, this may not be sufficient enough for Hewlett Packard to be able to keep up its current position of unchallenged leader, and it may have to step down for its competitors."
Abstract This paper discusses the current trend of computer hacking and cracking. The paper explains the difference between a computer hacker and a computer cracker and offers modern day situations that involve computer cracking.
From the Paper "A computer hacker is a person interested in exploring a closed computer system. A cracker is a term coined by computer hackers to describe an individual that is intent on doing harm during his or her unlawful invasion of a closed computer system. Angela Gunn describes the differences between crackers and hackers this way: Hackers poke into systems to find out how they work. Crackers break into systems to raise hell."
