Abstract
This paper explains that Gap, Inc. is one of the world's biggest multinational specialty retailers, selling casual clothes, accessories and personal care products for women, men and children. The author points out that, since its beginning, the goal of Gap has been to make shopping easier. The paper stresses that the judicious use of technology, such as computer-telephony integration (CTI) and data warehousing, can play a vital role. The author underscores that Gap utilizes state of the art technology, such as integrated global databases, to coordinate its customer knowledge; however, the greatest recent technological change in customer service has been the advent of online shopping. The paper relates that the Web has served its American customers extremely well by offering an excellent online shopping service, but its British clients are annoyed because Gap fails to offer them the same service.

Table of Contents:
Introduction
Importance of Customer Service
Technology in Customer Service
Questionnaire
Results of Questionnaires
Conclusion

From the Paper
"US customers felt that they got good customer service at Gap. Some said it was very important that there is a sufficient number of staff, compared to stores like Wal-Mart or Target, where it is hard to even find a staff member, let alone someone knowledgeable. UK customers had very similar comments, comparing Gap stores favorably to retailers such as Tesco, where there is almost no customer service. Gap seems to be impressing its customers by resisting the global trend towards self-serve."

Tags:goal, computer-telephony integration, flow targeting personalized

Abstract
This literature review examines the current state of research and reviews the resolutions for the reality of the use of technology for the development of a computer-training program that would enhance technology integration by school administrators. The paper identifies the challenges in the implementation of a computer training program and discusses how these can be overcome, with positive results.

From the Paper
"Research indicates that training teachers to use the technology provided to them is an important task, and the means by which this training takes place, online training or traditional face-to-face training, could have a substantial impact. Cole and Styron (2005) studied whether teachers were more likely to prefer online methods in lieu of traditional face-to-face methods of obtaining training on various topics pertaining to technology. The Cole and Styron (2005) study involved the use of a causal comparative design, whereas responses from 90 K-6 and 7-12 teachers who participated in at least one online module through TeacherLine (free professional development sponsored by PBS TeacherLine) were analyzed through a survey instrument to determine if there was a difference in attitudes of online professional development. The level of computer experience prior to participating in an online professional development session was a factor in analyzing data since the teachers' comfort levels with technology could affect their attitudes toward being involved in professional development that is based primarily on technology."

Tags:integration, software, professional

Abstract
This paper discusses Dell Computer Corporation's vision statement and its mission statement. It describes its unique competitive differentiators and its go-to-market strategies on serving customers through their direct selling model. The paper describes how Dell's unique direct selling model combined with build-to-order manufacturing has made the company so successful in the market.

Table of Contents:
Introduction
Dell's E-Business Analytics Strategy: Foundation for Product Customization
Best Practices in e-business: All about Integration The End Game: Dell's Mass Customization Strategy Conclusion: Analysis and Recommendations of Dell's E-Business Strategies

From the Paper
"- Only after all the integrations are in place, and the state engines created to specifically track the performance of these systems in synchronization with one another should Dell attempt to re-design their website front-end. What is immediately clear from evaluating their website however is that the approach to managing product selections that invoke a rules-based model needs to be changed to be much more efficient,. Dell needs to move away from a rules-based model driving their site to a constraint engine that is faster, more accurate and does not take so long to react to a specific products' definition."

Tags:synchronization, product, integration

Abstract
The paper looks at the development of the Apple Macintosh computer as well as its historical significance. Specifically, the paper traces the rise of the Mac from the first crude conceptions of an "integrated" and user-friendly computer in the 1970s to its dramatic explosion upon the scene in early 1984 to its gradual evolution ever since. In so doing, the paper emphasizes the incremental nature of Mac's maturation over time and how the new product debilitated the old print publishing industry by giving ordinary citizens access to tools once wholly the preserve of "big-city" publishing and printing houses. Finally, and most importantly, the paper touches upon what the Mac has meant to "people/computer" relations over the last 22 years. The paper shows how the Mac has brought hi-tech into the typical home and made computers, quite literally, a part of the family.

From the Paper
"January 1984 will be remembered as the month wherein computers went from being frightening and sometimes inexplicable creations that cowed most people into creations that were user-friendly and even engaging. In other words, January 1984 marked the arrival of the Apple Macintosh personal computer. As one might expect, the next several pages will look at the development of the Apple Macintosh Computer as well as its historical significance. Specifically, the paper will trace the rise of the Mac from the first crude conceptions of an "integrated" and user-friendly computer in the 1970s to its dramatic explosion upon the scene in early 1984 to its..."

Tags:apple, macintosh, computer

Abstract
This paper describes Dell Computer. The author analyzes the way the company integrates each element of the marketing mix into Dell Computer's marketing strategy. The paper illustrates Dell's products and how they are sold.

From the Paper
"Dell Computer is a well-known computer company that sells primarily through the Internet and to a lesser degree through mail order. This ... is a for-profit organization that has capitalized on the advantages that e-commerce offers to high-technology firms and the company has also developed a reputation for offering good value for its products. This research considers the marketing mix in place at Dell Computer and how the company integrates each aspect of the marketing mix into the marketing strategy. "

Tags:Dell Computer, marketing mix

Abstract
This Management strategy and Policy level paper is on the Innovation Of Dell Computer And Gateway Computer and focuses on the strategies adopted by both Dell Computer and Gateway Computer, to establish a well defined position in the global computer market. This paper also focuses on the comparison between innovations made by both the industries. It also reviews the factors responsible for setting back Gateway Computer to Dell Computer.

Tags:BUSINESS / BUSINESS AND TECHNOLOGY, dell gateway computer

Abstract
This Management strategy and Policy level paper is on the Innovation Of Dell Computer And Gateway Computer and focuses on the strategies adopted by both Dell Computer and Gateway Computer, to establish a well define position in the global computer market. This paper also focuses on the comparison between innovations made by both the industries. It also reviews the factors responsible for setting back Gateway Computer to Dell Computer.

Tags:BUSINESS / MANAGEMENT, LEADERSHIP, HUMAN RESOURCES, innovation dell computer

Abstract
Paper looks at the regional integration model of BC's Fraserhealth system as seems successful; mention of the system's attention to addicts/mental patients of which BC has many; critique of integration and regional integrations models showing their risks and nonsuitability to some areas as in remote/rural areas; regions that may not be assessed properly for their demographics; ref. to UK and US examples, too.

From the Paper
Assessing the Fraserhealth Local Health Integration Network. Introduction Preliminary research addressed the Southwest Local Health Integration Network (LHIN) whose $1.8 billion budget funds 150 health care facilities serving almost 1 million people. The Integrated Health Service Plan adopted in 2006 sets out Ministry of Health stipulations for health functions and procedures for providers, government and consumers. The overall objectives have been to (i) strengthen and improve primary care, (ii) prevent and manage chronic illness, and (iii) to build linkages for adults with complex needs and senior citizens, providing the right

Tags:integration, healthcare, bc et al

Abstract
This paper examines the history of computer modeling and animation in adult computer games over the last two decades. Beginning by providing some needed context on Tom Hudson and Gary Yost (two giants of computer games architecture development), the writer then carefully describes the earliest manifestations of CAD-3D technology. The paper then explains the many achievements of Tom Hudson (and a few others) as he (and they) slowly worked towards 3D Studio (and beyond) and today's contemporary 3Ds Max technology. The paper concludes by looking at what the future holds for 3Ds Max software and for computer games in general.

From the Paper
"In the final analysis, this writer is of the view that the last several versions of the 3Ds Max have been, more or less, expansions upon earlier themes or innovations; they have not been radical departures from the past. Consequently, the future will probably continue to see the same linear progression while those who enjoy playing computer games will find themselves confronted with entertainment that features more in-depth narratives, more complicated story lines, and more arresting visual imagery; in effect, adult users of adult computer games will be basically "playing" movies - with themselves as the directors."

Tags:computer, games, animation

Abstract
This paper analyzes the role of regional integration in promoting global business throughout North America. It explains that geographical proximity has been an important factor in the successful establishment of regional trading blocs such as NAFTA. The author claims that the members of the North American Free Trade Association have studied the European Union experience in order to evaluate the successes and failures of the EU in terms of regional integration and global business, and to craft their own approaches to promoting regional integration and global business in North America.

From the Paper
"In analyzing the role of regional integration in promoting global business throughout North America, it is evident that geographical proximity has been an important factor in the successful establishment of regional trading blocs such as NAFTA. As one might expect, the members of the North American Free Trade Association have studied the European Union experience in order to evaluate the successes and failures of the EU in terms of regional integration and global business, and to craft their own approaches to promoting regional integration and global business in North America. Implementation of the North American Free Trade Agreement began on January 1, 1994. NAFTA has or will remove most barriers to trade and investment among the United States, Canada, and Mexico by 2008."

Tags:regional, integration, nafta