Abstract This paper looks at the importance of communication for the hostage negotiator. It looks at different types of communication and how they are used in such situations. It looks at active listening, talking, acting, empathy, trust, and therapeutic communication.
From the Paper "Effective communication skills are the most important asset for a hostage negotiator. Communication with the hostage-taker is essential and must be done in a very non-threatening and empathic manner to try and prevent harm to the hostages..."
