Abstract
This paper benchmarks three companies with similar customer relationship management problems to those that Classic Airlines has and derives alternative solutions from each that could be applied to Classic's scenario.

From the Paper
"In the response row each team member must identify at least one company that has faced and addressed similar situations successfully and unsuccessfully. In the response row identify whether the company has been successful or unsuccessful. In the response row summarize your key findings for the company as they relate to the scenario."

Tags:UOP, Classic Airlines, benchmarking, week 5, customer relationship management, alternative solution

Abstract
In this article, the writer examines problems facing Classic Airlines. The writer first presents an overview of the company and notes that there are presently various business issues that need to be faced. The writer discusses a look to the future for the company in order to fight for success. The writer maintains that the struggle for survival of the company and the desire for a profitable future lead to the conclusion that the company must not undergo change through planning in order to meet the company's goals.

From the Paper
"Scanning the environment at Classic Airlines provides an overview of a company that is currently consumed with business issues. These issues must be addressed with a focus on the future, which includes the long term objectives of the company, which is to regain its place of success in the airline industry."

Tags:classic, airlines, business

Abstract
This paper provides a problem solution for the Classic Airlines case, leveraging benchmarking of L.L. Bean's and Cingular Wireless's solutions.

From the Paper
"Classic Airlines is hampered by marketing and customer service problems that are largely due to its lack of information on customer needs and wants and its subsequent lack of responsiveness to customers. The company provides poor customer service and fails to reach its market adequately. It is not engaging in environmental scanning to learn about its market and therefore its forecasting is based on irrelevant data. With poor

Tags:UOP, Week 6, Classic Airlines, problem solution, marketing, customer service, L.L. Bean, Cingular Wireless, benchmarking

Abstract
In this article, the writer notes that commanding a fleet of more than 375 jets with over 2300 flights daily in 240 cities, Classic Airlines is the fifth largest airline in the world. The writer discusses that although the company has made profits over the past several years, stock prices have decreased by 10% in the last year and customer loyalty has decreased by 19%. The writer then discusses issues faced by Classic Airlines and looks at opportunities that exist for the company. Additionally, the paper discusses the situation, stakeholder perspectives, ethical dilemmas and the desired end-state goals for the company. The writer concludes that the idea of forming an alliance could provide a win-win situation for Classic and the partnering company who may be lacking in areas where Classic is plentiful. Pooling together resources can prove to be the best competitive advantage for companies such as Classic Airlines allowing them to once again dominate the airline industry.
This paper includes seven tables.

Outline:
Describe the Situation
Frame the "Right" Problem
Describe the "End-State" Vision
Identify the Alternatives and Benchmarking Validation
Evaluate the Alternatives
Identify and Assess Risks
Make the Decision
Develop and Implement the Solution
Evaluate the Results
Conclusion

From the Paper
"Classic Airlines faces several critical issues as stated in the scenario. Declining confidence and customer's uncertainty about flying coupled with the rising costs of fuel has forced Classic Airlines to rethink things including their current rewards plan. This will enhance their ability to provide a better frequent flyer program than the competitor. A portion of the company's problem stems from their current customer relationship management system. Although their existing CRM system is a said to be a powerful tool, it is not being used in a way that is beneficial, preventing the capturing of valuable customer data. Classic Airlines should be able to turn these problems into opportunities by revamping their current CRM system that allows for integration of phone and web portals. This integration will allow Classic to collect customer data more accurately."

Tags:frequent, flyer, investment, customer

Abstract
This paper discusses the post classic period (1000-1521 A.D.), which was considered a time of the culmination of the rise and fall of major empires and civilizations. Classicism is the principle and style embodied in the literature and the art of ancient Rome. It examines how during the post classic period, civilizations began to evolve with their own art, literature and religion. It describes how the collapse of classicism was most apparent in Africa, Asia and Europe and explores the dramatic events that occurred in the Afro-Eurasian world afterward. It also examines the collapse of old empires and what new structures replaced the old as well the impact of nomadic activity, expansion and integration on shaping the period of post classic development.

From the Paper
"The major realignment that threatened post classic arrangements was colonialism. Colonialism threatened post classic arrangements because Europeans sought to colonize the land and make it their own. In addition the introduction of Europeans into these societies threatened the health of the civilizations because the Europeans brought foreign diseases to the America's. As a consequence of colonialism and the expansion of the Spaniards into the land occupied by the aforementioned civilizations were threatened and eventually overtaken by foreigners. So then the post classic arrangements could not be sustained in the wake of European invasion."

Tags:Mayan

Abstract
Themes are very important in classic literature, and those themes are usually universal; they are stories to which we all can relate. Classic literature also possesses the ability to communicate across cultures. Based on that understanding, this paper examines the qualities that make "Ethan Frome", by Edith Wharton, and "To Kill A Mockingbird", by Harper Lee, examples of classic literature.

From the Paper
"Harper Lee expounds on a theme that encourages understanding of self and others in To Kill A Mockingbird. Through issues of prejudice and good versus evil, the children can come to understand why some people behave the way that they do. Atticus stresses the importance of education, as well as a sense of morality in his children. Perhaps the greatest lesson to be learned from To Kill a Mockingbird is that of sympathy and understanding. We learn these lessons with the children through the characters of Boo and Tom. Boo and Tom represent what happens when people are prejudice. In addition, we also witness the consequences of prejudice through Tom's life and death. Lee even adds more appeal to the story by telling from the perspective of a child. This technique is very effective because it allows us to understand the problems in their simplest forms. For example, Scout learns from Atticus not to be so quick to judge others."

Tags:hopes, dreams, failure, maggie, zeena, prejudice, atticus, jem, characters, believable, problems

Abstract
This paper argues that the British television classic serials convey a clear social realistic message and represent English culture in the largest sense of the term. It analyses the definition of artistic social-realism and focuses on the television adaptation of classic novels such as Charles Dicken's "Hard Times" (ITV, 1977) and Jane Austen's "Pride and Prejudice" (BBC, 1995).

From the Paper
"Incontestably, the Golden Age of Victorian/Dickens's classic serials covers the "Roaring 60s". On the streets, one would be submerged by sexual liberty, women's liberation movements, drug use, individual-child-centred-informal-experimental primary education and teenagers and young adults rejecting, en bloc, their parents and their values, without necessarily finding an equally structured (and structuring) substitute for either. In Cinema, Free Cinema Documentary Movement and the social-realistic genre of the Angry Young Men reproduced the very same reality. Finally, on television one was assaulted by it through news, documentaries and contemporary social-realistic plays and soaps. There was an unconscious collective need for a constructive counterweight and an efficient antidote to an overdose of de-structured and de-structuring reality. "

Tags:austin, british, classis, dickens, hard, prejudice, pride, serials, television, times

Abstract
This paper discusses how classic cinema doesn't simply happen and how it takes time, dedication, and a certain "Je ne sait quoi" to create a theme, method, or a wave of influence that can be seen and felt years after its initial pass. It examines how classic cinema goes above and beyond the call of simple entertainment and how it creates a benchmark and platform, which future filmmakers will use to create new and interesting ways to tell a same story over and over again. In particular, it analyzes how films, such as "Birth of a Nation" (1915), "The Cabinet of Doctor Caligari" (1920), and "Battleship Potemkin" (1925) ,through their unique, pioneer, or innovative approach to the film medium, created ideas and methods that are still in use today and how they have bestowed upon themselves the right to carry the title of classic cinema.

From the Paper
"In the film "The Cabinet of Doctor Caligari" (1920) the most obvious image is that of surrealism. This movie is an eerie look into issues that revolve around insanity and hideousness. The set itself is incredibly expressionistic and offers the viewer many elusive and vague images. This fits in well with the location, which is, through most of the movie, an insane asylum. The doctor has hypnotic powers, which is depicted as the ultimate power over the bourgeois, violence and the fragile qualities of love. The film's background is also incredibly surrealistic, and for the time is was created this would be incredibly frightening."

Tags:cabinet, doctor, caligari, birth, nation, battleship, potemkin

Abstract
This paper gives an in-depth examination of potential market expansion for the Classic Burger Company. According to the paper, to achieve this goal the Classic Burger company must analyze the current competitive environment as well as determine if there is a large enough demand to support a new type of restaurant/entertainment company. By leveraging their existing platform they will be able to achieve some product diversification at reduced risk and expense.

From the Paper
"The city of Havasu Arizona has all of the elements that make it a successful tourist destination. A constant stream of tourist, stable population, inviting environment combined with the demographics of young adults provide an ideal target market for exploring additional opportunities to market Classic Burger Restaurants. My proposed concept will be to build upon our dominance in the fast food industry by expanding into the upscale full service restaurant market. We would leverage our currently successful business model of high quality food at reasonable prices into the area of upscale lake based mobile..."

Tags:business, marketing, strategy

Abstract
This paper examines the history of the Classic Mayas. Topics addressed are: 1) The Classic Period and Urban Centralization, 2) The Region and the Mayan Biosphere, 3) Surviving the Rain Forests, 4) History and Religion, 5) Religion and Agriculture, 6) Urbanization, and 7) Horizons.