Abstract
The paper examines the similarities and differences in the technology strategy and operations of Citibank and HSBC. The paper focuses on how each organization approaches the area of online security and shows how Citibank has preferred a more adventurous approach to online security (particularly in the realm of biometrics); in that regard, its online strategy has been much more dynamic and evolving than HSBC's. On the other hand, the paper shows how HSBC has been somewhat more measured in its technology strategy. In any event, the paper concludes that the basic operations of the two companies are not profoundly different when it comes to online security, but HSBC - while not perfect - has been more measured in its approach to resolving security problems.

From the Paper
"The following paper is a comparative analysis of two organizations - Citibank and HSBC bank - that will emphasize the similarities and differences in their technology strategy and operations. In the interests of narrowing this paper down to a manageable size, the focus will be upon how each organization approaches the area of online security. Ultimately, it seems as though Citibank has preferred a more adventurous approach to online security (particularly in the realm of biometrics); in that regard, its online strategy has been much more dynamic and evolving than HSBC's. On the other hand, HSBC has been somewhat more measured (it did not jump...)"

Tags:hbsc, bank, citibank

Abstract
This paper discusses Citibank relative to the e-business strategy it developed during the early part of this century. According to the paper, Citibank managed to differentiate itself not solely on its willingness to outspend its competition but on its e-business implementation strategy that ensured e-business solutions would not only be offered to the customer but would actually permeate the company at all levels increasing efficiencies and expanding its services immensely.

From the Paper
" This document discusses Citibank relative to its e-business strategy it developed during the early part of this century. Citibank managed to differentiate itself not solely on its willingness to outspend its competition but on its e-business implementation strategy that ensured e-business solutions would not only be offered to the customer but would actually permeate the company at all levels increasing efficiencies and expanding its services immensely. Citibank: E-Business Citibank could not create substantial differentiation of its e-business..."

Tags:citibank, e, business, conference

Abstract
The paper outlines the history of Citibank and its various services. The paper looks at the role of Citibank's internal stakeholders that include employees, owners and managers, as well as Citibank's external stakeholders that include customers, suppliers, community, government and shareholders. The paper evaluates the human resource, financial and technical resources of the company, provides a SWOT analysis and discusses the criteria for a quality control system. The paper looks at the principles of quality management in Citibank's behavior and the role of human resources motivation, and concludes that for Citibank, customer satisfaction is very important.

Outline:
Introduction
Citibank History
Environment Components
Resource-Based View
SWOT Analysis
Control Systems Criteria
Quality Management Essentials
Human Resources Motivation
Conclusion

From the Paper
"The idea of quality management is more and more present in the behavior of companies across the world, no matter the field of activity. But when this field of activity is represented by consumer banking, the situation becomes more difficult. The difficulty can be observed in the manner of developing and implementing quality control systems.
"Quality control must incorporate a series of principles that practically guide the design of control systems. Also, quality management must take into consideration the resources the company in case is able to exploit. These resources are responsible for the level of quality that the company is able to provide for its customers."

Tags:human, resources, motivation, customers, quality, management, quality, control, system

Abstract
This paper is a profile and an analysis of Citibank, a wholly-owned subsidiary of Citigroup, now the entity for which financial data are reported. Citibank, always a dominant force in the banking industry in the United States, has become even more powerful following its merger with the Travelers Group to form Citigroup. This paper follows the history and growth of Citigroup.
Table of Contents:
Introduction
History of the Institution
Current Structure of the Institution
Current Operations
Market Share
Competitive Advantage
Response of Citibank and Other Major International Banks to the Y2K Issue
Financial Performance
Tables
Governmental Relations
Summary and Conclusion

From the Paper
"City Bank grew rapidly throughout the twentieth century. By the 1980s, Citibank was a wholly-owned subsidiary of CitiCorp, a financial holding company formed by City Bank. At that time, the institution consistently ranked as the largest American bank when measured by total loans, and, more often than not, when measured by total assets. It was, however, generally referred to as the country's second largest bank, because, when measured by total deposits, Bank of America was consistently ranked as the largest American bank. In 1999, Citicorp was replaced by Citigroup following the unprecedented merger of Citicorp and Travelers Insurance. The new company offers the widest array of financial services and products ever offered by a single company."

Tags:financial, bank, loans, assets, merger

Abstract
This paper attempts to analyze the budgeting practices at Citibank with respect to activity based costing, performance measurement and key performance indicators. Recommendations are also provided.

Outline
Introduction to Financial Management
Introduction to Citigroup
How Citigroup handles Financial Management
Activity Based Costing and Activity Based Management
Stages of Activity Based Costing in Citibank
Identification of main cost
Activity Based Budget System
Introduction to Budgeting
How Citigroup handles Budgeting
Evaluation/ Critical Evaluation of the system
Financial Indicators & Non-Financial Indicators
What is Financial Indicator/Non-Financial Indicator
Usage of Financial Indicator/Non-Financial Indicator within Citigroup
Evaluation of Financial Indicator/Non-Financial Indicator
Suggestions of improvement
Sources of Finance and Working Capital
Main sources of Finance within Citigroup
Influences on working capital within Citigroup
Conclusion
Bibliography

From the Paper
"Budgeting is used to assist in strategic planning. Strategic or long-range planning requires the specification of objectives towards which future operations should be directed. The search for better methods of allocating and controlling the expenditure of funds has always been very important to managers. With corporations realizing decreasing revenues and governments confronted by huge deficits, budgeting is more difficult than ever. The old methods no longer are suitable for Citibank. The newest forms of budgeting are Zero-based Budgeting (ZBB) and Activity-Based Budgeting (ABB)."

Tags:activity, based, budgetary, budgeting, control, costing, indicators, key

Abstract
This project looks at what retail financial products and policies Citibank offers its customers in the United States and what is currently available in China. It also examines if it is feasible, applicable, or even profitable for Citibank to offer similar products in China.

From the Paper
"In 2003 Citibank was also the first bank to be granted the designation of Qualified Foreign Institutional Investors, (QFIIs), and Custodian License from the China Securities Regulatory Commission, (CSRC). In March of that year, Citibank was issued the State Administration of Foreign Exchange, (SAFE), designation after approval from the People's Bank of China. Citibank was first QFII Custodian in the market to have submitted QFII License applications on behalf of their clients to the CSRC. Because of their position in China's financial markets, Citibank was the first QFII custodian to process and settle QFII trades in the domestic securities market."

Tags:united, states, product, banking, east

Abstract
This report looks at Citibank and the preparation they are doing to combat this Y2K bug. Topics in the table of contents are: Preparations for Y2K (Business Oriented Solutions) and (Risk Management Process), Third Party Year 2000 Compliance, Anticipated Economic Conditions in Y2K, Co-operation and Crisis.

Abstract
This paper analyzes the problems faced by Citibank in regards to operations management, and looks at some causes and solutions.

From the Paper
"There were three important issues that Citibank, South Dakota, was confronting in December. One of the issues was not directly related to the other two. This issue involved the statement process function at Citibank, South Dakota. The remaining two issues concerned different facets of a proposal to create a new billing disputes section within the collections function at Citibank, South Dakota. Each of the problems involved the functioning of the proposed billing disputes section. Each of the issues, however..."

Tags:NPV, Poisson Distribution, Learning Curve

From the Paper
"Introduction
Citicorp is the parent of Citibank, which is the largest American bank with assets in excess of $216 billion in 1993 (Moody's 1). The company offers a broad range of financial service for individuals and institutional clients from offices in 32 states, the District of Columbia, and 92 foreign countries. Citibank is involved in consumer loans, credit cards, institutional loans, real estate and a host of other business transactions. This research considers the company's overall business strategy, its recent performance, and evaluates the company in terms of an investment opportunity.

History
Citibank was incorporated in Delaware in 1967 as First National City Corporation; its present name was adopted in 1974. However, the bank's history.."

From the Paper
"One of the biggest and fastest growing financial institutions in the world is Citicorp. This corporation, headed by chairman John Reed, returned from the brink of financial insolvency five years ago to become a healthy, profitable company that returned 44% through the end of October 1996. During this time, Citicorp improved its efficiency ratio by moving to centralized operations, eliminating costs by closing excess Citibank branches, and by implementing new technology. In 1991, efficiency ratios were at about 65%, but today, they are at 60% (Gutch 6). Citicorp anticipates that these ratios will continually decrease during the next few years due to further operational improvements that are being implemented. Technology is playing a pivotal role as the Bank strives for more efficient operating structures. High-tech improvements and research into giving Citibank cutting edge technologies that attract new customers is also providing Citicorp with data on customer profitability and spending habits. This allows them to focus on the customers with less staff dedicated to back-office operations."

Tags:banking, solvency, debt, business, plan