Discusses the three challenges that are associated with a global market: building customer loyalty, retaining intellectual property rights and securing information systems.
Abstract In this article, the writer notes that in today's global business environment, companies have unprecedented access to markets around the world. The writer points out that though there are many advantages to globalization, companies must be prepared for the challenges that it presents as well. The writer maintains that in order for a company to succeed in a global market, a company must develop and follow a carefully planned strategy. This involves three challenges that are associated with a global market: building customer loyalty, retaining intellectual property rights and securing information systems. This paper explores the importance of these top business challenges and suggests methods by which companies can overcome them.
Outline:
Introduction
Challenge 1: Building Customer Loyalty
Ways to Overcome Challenge 1
Challenge 2: Protecting Intellectual Property in a Global Environment
Ways to Overcome Challenge 2
Challenge 3 - Information Security Protection
Ways to Overcome Challenge 3
Conclusion
From the Paper "The main goal of implementing a customer loyalty program is to prevent a company's existing customers from turning to its competition. The objective of any loyalty solution is to treat customers as if they are truly cared about and provide them with the products and services they seek at the right time and at the right place. With so many purchasing options, customers are savvy enough to detect a company with sub-par service and do not tolerate it."
"Every customer loyalty initiative should start on the front line with the customer service department, since they are in contact with customers on a daily basis. A business should employ a consistent customer service strategy that ensures that each customer receives a positive experience with the company. Customer service representatives must be empowered to not only answer inquiries and close sales, but to build customer relationships. To effectively create relationships with customers, representatives must be equipped with CRM databases to know the customer's history and provide the most relevant offer, have the authority to make business decisions in the best interest of the customer, and be enthusiastic to establish a genuine bond with the customer."
Abstract In this article, the writer discusses why the space shuttle Challenger exploded. The writer maintains that the reasons behind the Challenger disaster include poor decision-making, ethical lapses and communication problems. This paper addresses these issues and makes recommendations.
From the Paper "Why did the space shuttle Challenger explode? Many people assume it was because of poorly-functioning O rings on the booster rocket. However those O rings didn't send that ship up on a cold winter's morn. People did. When the space shuttle Challenger exploded, speculation about the cause of the disaster was frenzied. The last thing anyone wanted to believe was that the tragedy could be the result of willful human negligence. However, extensive evidence supporting ...."
Tags:Challenger, ethics, decision-making, tragedy, communication problems
A review of Jean Rhys's 'Wide Sargasso Sea' and George Bernard Shaw's 'Pygmalion' as works that cleverly challenge the genre in which they are classified.
1,350 words (approx. 5.4 pages), 2 sources, 2005, $ 53.95
Abstract 'Wide Sargasso Sea' by Jean Rhys and 'Pygmalion' by George Bernard Shaw are both excellent examples of this literary phenomenon of challenging audience assumptions about genre. The former is an example of prose fiction while the latter is an example of theatrical drama. While both possess many of the overarching, superficial characteristics of each genre, both Shaw and Rhys manipulated their work so as to challenge their respective audiences.
From the Paper "Works that challenge our expectations are not nearly as common as some readers and critics might imagine. It is more difficult to challenge the basic presumptions of a given genre that one might think. After all, in order to even be considered part of a given genre, a piece of literature must conform to some of the standards that make up that genre. Prose fiction cannot comfortably be called prose fiction if it is written wholly in stanzas. That would break too many genre barriers for critics to easily be able to evaluate the work as a part of any genre. As a consequence, it takes an adept author to create a literary work that is recognizable as belonging to one genre or another and yet which simultaneously challenges the expectations of critics and readers alike. Nonetheless, this task can be accomplished."
Abstract This paper is a brief essay regarding the challenges that a young person from Iran faces in a new world and culture. The essay outlines some of the challenges faced and also explores the individual's view on giving back to the community. The paper concludes that there is a "cause-and-effect" relationship between healthy community role models and a healthy community.
From the Paper "Being a student from Iran and trying to gain a diploma in a new land presents many challenges. The following brief paper will outline the challenges that any young student placed in such a circumstance must confront. The paper will also examine communal responsibility and how a young person can give back to his or her community and make that community a better place for everyone. In particular, this paper will look at the "cause-and-effect" relationship of being a positive role model to young people. "
Abstract This paper reviews Drucker's book on management challenges. The paper details the focus of Drucker's book and the change management techniques described by Drucker that are designed to deal with unpredictable and global and competitive changes.
From the Paper "As is suggested by the title, Peter Drucker uses this book to explain how and why management will be challenged by the "brave new world" of economics and business we are facing in the 21st century. Many management paradigms (defined as ?basic assumptions of reality a social science or discipline focuses on) are going to either be flexible enough to change in a faster paced and dynamic environment facilitated by ever-increasing advances in information and other technologies, or they will need to be abandoned completely."
Tags: change, transformation, future, challenge, unpredictable, cope, deal, manage, organize
Abstract This paper reviews "The Leadership Challenge" which has become a focal work for those who strive to be good leaders or who want to continue to improve their skills. The paper describes the major themes in the book, which include how leaders must motivate others and the importance of human networks. The paper concludes with a discussion of the role of encouragement especially with youth.
From the Paper "The book is about how leaders go about mobilizing others in order to get "extraordinary things done in an organization" (Kouzes et al xviii). The theme that plays throughout this book is that leaders don't become effective by simply "leading" but in fact they are constantly mobilizing others and motivating others to do great things and to achieve a high level of success in their office, business, or special project. "
This dissertation is an extensive report of research to analyze the internationalization strategies taken by Xerox, Ricoh and Canon to respond to challenges posed by China's emerging market.
Abstract This paper explains that one of the major findings of this research to analyze the internationalization strategies taken by Xerox, Ricoh and Canon to respond to challenges posed by China's emerging market was that cultural distance was a far less significant internationalization challenge in the Chinese office electronics industry than the literature review suggested. The author points out that the research confirmed the significance of administrative heritage and organizational structure as key internationalization challenges that firm's face including those in the Chinese office electronics industry. The paper indicates that the internationalization process leads to a network of international market activities through foreign direct investment and other forms of international business involvement and may result in the inter-dependencies of all multinational corporations in one host country, which is one important aspect of internationalization.
Table of Contents
Introduction
Literature Review
Internationalization Challenges Local Market Disadvantages
Disproportionate Operating Costs and a Denial of Benefits Afforded to Domestic Firms
Cultural Distance and Market Entry Modes
Political Bargaining and Positioning
Institutional Differences and Corruption
Local Density and WFOE Performance
Organizational Capabilities
Administrative Heritage
Organizational Structure
Internationalization Strategies
Exporting
International Licensing Agreements
International Joint Ventures and Strategic Alliances
Wholly-Owned Foreign Enterprise
Doing Business in China
The Global Office Electronics Industry
Research Design
Case Study Approach
Data Collection
Framework for Analysis
Case Studies
Short-Term Challenges Cultural Distance and Organisational Capabilities
Political Bargaining and Positioning
Long-Term Challenges Administrative Heritage
Organizational Structure
China Strategies of Office Electronics Firms
Discussion
Short-Term Challenges Long-Term Challenges Limitations
Conclusion
From the Paper "There are many local market conditions that could test a company's resolve to enter a new and unfamiliar market, which present themselves as key challenges to firms. The initial challenge comes in the form of entry barriers. Jennifer Rankin (2003) interprets these barriers in terms of the huge investment and risks that the undertaking entails. Moreover, the return on investment may take years to materialize. So if the company is a penny-pincher afraid to take risks and also in a hurry to recoup its investment, it might as well forget internationalization."
Abstract This work attempts to describe various aspects of parents? coping styles with their developmentally challenged child, assuming that, with the help of therapeutic intervention, both the developmentally challenged child and the family system as a systematic unit, and, of course, each one of its members individually, will draw much benefit and gain the power to efficiently cope with their life.
Outline
The Birth of a Developmentally Challenged Child
Emotional Difficulties in the Family of the Developmentally Challenged Child
Coping with Stressful Situations in the Family
Coping Theory According to Menushin's Family Therapy
The Structural Approach ? Therapeutic Conclusions
Family in Therapy
Generation of the Therapeutic System Therapeutic Intervention by Way of Therapeutic Group
From the Paper "The crisis of change stems from the sudden change that occurred in the parents? perception of themselves, their family and their future. Each parent has plans for the new born. The expectations are broken when they receive the new that their child was born with mental deficiency and diminished capacity, and they are replaced with an attempt of the parents to rehabilitate their world in light of the sad news."
Tags: guilt, denial, protection, grief, deficiency, disability, handicapped, different, normal
Abstract The paper discusses five of the challenges faced by human resource management in the airline industry. The paper relates that these challenges include the need to ensure cost effectiveness, recruit and retain qualified employees, maintain employee satisfaction, and maintain union relations. The paper discusses each of these challenges and investigates them in relation to certain issues within the airline industry.
From the Paper "Another key issue faced by the airline industry is the use of contingent workforces. This is an issue that is not unique to the airline industry, but instead is on the forefront of all service industries. Contingent employees include "independent contractors, leased employees, freelancers, temporary workers and seasonal employees (Pratt, 2002)", which are willing to work in positions within the airline industry for monetary compensation only, without any benefits. The utilization of the contingent workforce may especially be desirable to the low cost/ no frills airlines since it generally results in the maintenance of a flexible staff while still acquiring the personnel and expertise required (Pratt, 2002). The human resource challenges most involved in this issue are the recruitment and retention of qualified employees. The fact that contingent employees do not receive benefits beyond monetary compensation may make these positions less desirable than positions where these individuals perform the same job for the same pay, but also receive benefits."
This paper evaluates, by reviewing individual journal articles, the correctness of Joe Kilminster's decision to launch the ?Challenger? space ship on its mission, which ended in disaster.
Abstract This paper explains that NASA managers were informed, adequately and promptly, about the unsuitability of the approved design of shuttle rocket boosters when used under temperatures below 40 F per the contract signed with Morton-Thiokol; but NASA authorities were subject to severe economic and political pressures and schedule backlogs. The author states that, instead of upholding his superior's decision, his fellow professionals? technical findings and recommendations, and observing his profession's code of ethics, Joe Kilminster subjected himself to the pressure of NASA and recommended the launch, despite the negative input of his engineers. The paper concludes that Kilminster is morally accountable and culpable for the disaster, directly risking the lives of seven persons by ignoring his own knowledge as an expert engineer and the strong recommendations of his subordinate professionals
Table of Contents
Introduction
Review of Literature
M. M. Jennings, "Summary of the Challenger Episode"
Gordon Stubley, "Engineer and Integrity"
Diane Vaughan, "The Challenger Launch Decision"
National Society of Professional Engineers, "Code of Ethics for Engineers"
Texas A & M University, Departments of Philosophy and of Mechanical Engineering, "The Space Shuttle Challenger Disaster"
Findings, Conclusions, and Recommendations
From the Paper "Joe Kilminster, an engineer, and the Vice President or Space Booster Programs at Thiokol, was one of four management signatories who approved the launch and the author of the written recommendation that it was all right for the shuttle to fly. Thiokol's contract with the NASA provided that shuttles with boosters, like the Challenger, would function properly only within the range of 40 to 90 F. Its engineers also formalized their objection to such launch the day before the disaster."
Abstract The paper reviews the reasons behind the Patriot Act's formulation and passage into law in order to explain why millions of Americans were willing to cast the Constitution aside in the name of national security. The paper explores the critical responses to this Act and the Constitutional challenges it presents. The paper strongly contends that
Constitutional challenges to the Patriot Act should be intensively pursued and asserts that this Act is a travesty of democracy. A large amount of source material is appended to the paper.
Outline:
Introduction
Background and History of USA Patriot Act Origination
Critical Responses to Patriot Act
Content and Implications of Patriot Act
Reasons for Constitutional Challenge Content of 8 USC 1182
Amendment Issues
Case Law Discussion
Implications of Future Terrorist Attacks
Recommendations
Conclusion
From the Paper "In stating the problems presented by the USA Patriot Act and in examining its background, it is necessary to review the reasons for its formulation and passage into law, for they explain why millions of Americans have been willing to cast the Constitution aside in the name of national security. This Act emerged into the national consciousness just eight days after the al-Qaeda terrorist attacks on the Pentagon and the World Trade Center, when the Bush Administration made a legislative proposal that has become known as the USA Patriot Act. (Balkin)"
"Critics contend that the proposal was not the product of a carefully considered examination of the failures and deficiencies of the American law enforcement and intelligence agencies that allowed the attacks to succeed, but was little more than a collection of questionable old conservative agendas that were taken off the shelf and introduced by the Bush Administration in the form of vital new powers the federal government needed to protect the United States from terrorism. (Brunswick)"
Abstract In this article, the writer argues that several serious challenges must be overcome within the next few years if American interests are to be well-served by those entrusted with accumulating information on the country's enemies and with formulating strategies for overcoming those enemies. The challenges include unimaginative policy-makers, an unwieldy bureaucracy, imperfect human resources management, the need for international collaboration in a day and age when America is deeply unpopular around the world, the unfortunate trend towards the politicization of intelligence-gathering activities, and slovenly knowledge management. The writer notes that while arguably none of them is any more important than the others, all of them, if taken as a collective, can lead to a paralysis of the intelligence community that might prove, quite literally, deadly. The writer concludes that American intelligence has a host of challenges, from unimaginative policy-makers, to bureaucratic inertia, to combating America's unpopularity overseas, to poor knowledge management, that must all be overcome as quickly as possible.
Outline:
Summary
References
From the Paper "Another major challenge will be coming up with a more stream-lined decision-making process for all branches of government - not simply the CIA or FBI or any other explicitly intelligence-gathering department. This commitment to efficiency, as most can imagine, is vitally important when it comes to things like protecting American nuclear arsenals from successful infiltration or attack. According to the General Accounting Office, the Department of Energy took nearly two years to develop a new Design Basis Threat capable of accurately assessing the possible size and capabilities of terrorist forces - in no small part because the DOE's review and comment process for developing policy is cumbersome, to say the least. Clearly, one of the great challenges facing America today is coming up with a means by which the bureaucracy can be made to work more efficiently so that all those associated - even peripherally - with the intelligence community are responsive and flexible in a day and age when responsiveness and flexibility are desperately needed. All in all, given as the country's nuclear arsenals are so enticing to sophisticated terrorist outfits with considerable human and financial resources, streamlining the decision-making and implementation process (particularly with regards to things like DBT development) is simply imperative."
A discussion of the challenges that teachers face, according to G. Potter's article, "Sociocultural Diversity and Literacy Teaching in Complex Times: The Challenges for Early Childhood Educators."
Abstract This paper examines and reviews G. Potter's article, "Sociocultural Diversity and Literacy Teaching in Complex Times: The Challenges for Early Childhood Educators." The paper specifically discusses, according to the article, the challenges that teachers will face as the world becomes more diverse. The paper relates this to different styles of learning and teaching.
From the Paper "Teachers who recognize the value of educators such as Gardner and Levine incorporate different types of learning in their educational setting. They allow students to express themselves with words, art, music, and math. This gives all students power, equal footing. This makes children proud of their abilities and of their differences from one another. This is not to say that schools have to entirely change their expectations--reading and writing is part of the Western culture--but teachers have to be able to recognize that children will learn that reading and writing in different ways and at different speeds and times. No two children learn exactly the same way, nor should they have to."
Abstract This paper examines the Leadership Challenge Model developed by J.M Kouzes and B.Z Posner in the 1980s through the use of data collected during interviews with 500 middle- and senior level managers identified by their organizations as working at a level indicative of their personal best. The model, as it was originally formulated, postulated five leadership practices common to successful leaders. These five practices are-- challenging the process, inspiring a shared vision, enabling others to act, modeling the way and encouraging the heart. The five practices are examined with examples of their relevance for the real estate business. The current situation is also discussed as well as future implications and the changes and additions to the original model over the years.
From the Paper "Kouzes and Posner (1996) updated the Leadership Challenge Model in the mid-1990s. Important elements were added to each of the five dimensions of leadership, which resulted in an expansion of the ten observable and learnable behaviors to a set of 15. Learning from unexpected outcomes was added to challenging the process. Creating an atmosphere of mutual trust and respect was added to enabling others to act. Assuring consistency between actions and words was added to modeling the way. Clearly communicating a positive outlook was added to inspiring a shared vision. Linking rewards to achievement was added to encouraging the heart. While all of these additions are worthwhile, none are unique to the Leadership Challenge Model, as all are incorporated in other models of leadership that preceded this update of the Leadership Challenge Model."
Abstract This paper examines how, with the challenges of a progressively more competitive and cost aware atmosphere, sales organizations are reevaluating their strategy to consumers. It looks at how, with growing regularity, sales practitioners are being directed to widen and uphold long-standing relationships with consumers and how these views are expressed by a person in the sales force of Souls Inc. It analyzes the views expressed by the salesman about the three main challenges faced in carrying out the job, the significant changes that have taken place in the past five years, and the changes expected in the next five years.
From the Paper "In accordance with the salesman, Sales departments are computerizing fast. They have had laptops, as well as cellular phones for the past 5-6 years, certainly, but they are now loading up with superior contact-management software, as well as connecting salespeople into company-wide networks. Sales representatives can download information directly into the company database and, if the telemarketers are connected up too, the salesmen can find out what instructions, requirements and grievances their customers have made whilst they were elsewhere. Sales managers are getting more inclusive, appropriate and consequential information, as well as the requirement for bookkeeping support has fallen noticeably."
